Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] *** for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further [redacted] can be assured that her [redacted] membership was canceled on June 16, 2014, and refunds totaling $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership After researching her concerns, we found that [redacted] enrolled in the [redacted] service on February 29, 2016, when she called to order merchandise from Potpourri On that date, [redacted] was asked if she would like to learn about a special offer for trying the service for a trial period The offer for joining [redacted] was two (2) $rebates for purchases from Potpourri If *** [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the monthly membership fee The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on March 17, 2016, and a refund of $is being issued to her credit or debit card account as reimbursement of the trial fee that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason Anderson Customer Relations
Thank you for your correspondence regarding [redacted] ’ concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 30, 2014, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted The offer for joining Travelers Advantage was two $rebates for purchases with [redacted] Airlines The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] ’ Travelers Advantage membership was canceled on January 23, 2015, and she was not charged a monthly fee for the service Ms [redacted] ’ Shoppers Advantage membership was canceled on December 10, 2015, and refunds totaling $will be issued to her credit card account as full reimbursement of the monthly fees that she was chargedWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation We regret that Mr [redacted] did not receive the membership materials that were sent to him in a timely manner Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage As such, Mr [redacted] ’s membership was canceled on June 7, 2014, and a refund of $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his PrivacyGuard membership, a service provided by Trilegiant Corporation We are canceling Mr [redacted] PrivacyGuard membership as our service is no longer being offered by his financial institution We apologize for any inconvenience that this may cause Please be advised that Mr [redacted] may enroll in another membership independent of his financial institution If Mr [redacted] would like to enroll in another membership, we ask that he please do an internet search for the service in which he is interested We again apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further Mr [redacted] can be assured that his [redacted] membership was canceled on August 14, 2014, and a refund of $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided... by [redacted] Corporation. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in our [redacted] service on May 20, 2016, after making a purchase from [redacted] *nd then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun. The offer for joining [redacted] was a $50.00 rebate for her [redacted] purchase. According to the terms of the agreement for Great Fun, if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee. Trial members could cancel at any time within the trial period by simply calling the toll-free number which was provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. As such, [redacted] membership was canceled on July 1, 2016, and a refund of $16.99 will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged. In order to avail herself of our promotional offer, [redacted] was required to return the rebate form that was sent to the e-mail provided during the enrollment process, along with her [redacted] receipt. Upon receipt of the completed rebate form and receipt, [redacted] rebate check would have been delivered within 6-8 weeks. Our records indicate that [redacted] rebate form was e-mailed to [redacted] on May 30, 2016. We regret to hear that [redacted] did not receive the form. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax (###-###-####) her [redacted] receipt to my attention, and I will have her $50.00 rebate processed by our Claims department. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once the refund of $is posted to my credit card I will consider the matter closed Thank you for helping resolve this Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I accept this resolution of a credit of $I will say the cancellation policy is a bit deceptiveI assumed I cancelled both Shoppers Advantage and Great Fun in Feb They acknowledge that I cancelled Shoppers Advantage But I did not know I had to cancel both Shoppers Advantage and Great Fun, because it was unclearThat seems intentional to me (that you might cancel one without knowing you are still paying for the other, related membership)Thank you for your assistance, this was resolved very quickly, I am sure because of your involvement***
Thank you for your correspondence regarding Avdhesh Patel’s concerns with his [redacted] and [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that [redacted] was enrolled in our [redacted] and [redacted] services on November 16, 2013, after making an online reservation and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] ***, which our records indicate he accepted The offer for joining [redacted] was $worth of rebates for gas purchases The offer related to [redacted] was $in reservations rebates According to the terms of the agreements for [redacted] and [redacted] ***, if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] *** As such, [redacted] ***’s [redacted] membership was canceled on July 3, 2014, and a full refund totaling $will be issued to his credit card account [redacted] ***’s [redacted] membership was canceled on December 16, 2013, and he was not charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter researching his concerns, we found that Mr [redacted] enrolled in both our Shoppers Advantage and Everyday Privileges Gold services on December 7, 2013, when he called to order merchandise from [redacted] Shoppers Advantage and Everyday Privileges Gold go to great lengths in order to ensure that an authorized person agrees to the memberships If Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Everyday Privileges Gold As such, Mr [redacted] ’s Shoppers Advantage membership was canceled on July 6, 2015, and refunds totaling $were issued to his credit card account Additional refunds of $will be issued to Mr [redacted] ’s account as full reimbursement of the fees that he was charged for the service Our records indicate that Mr [redacted] was charged $per month for his Shoppers Advantage membership, not $per month as was stated in his complaint Mr [redacted] canceled his Everyday Privileges Gold membership on January 10, 2014, and he was not charged a monthly fee for this serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] additional concerns with her [redacted] membership As an incentive for joining [redacted] , [redacted] was offered $in rebates for hotel reservations The terms of the offer state that a member would be eligible to redeem these rebates only one time [redacted] ’s most recent rebate submission was denied because our records indicate that she was previously paid for these rebates, and as such, would be ineligible for further redemptions We regret to advise that we have found [redacted] ’s rebate to be ineligible for payment We apologize for any inconvenience that this may have caused Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Our records indicate that [redacted] was enrolled in our [redacted] service on November 4, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] *** The offer for joining [redacted] was two $Reservation Rebates In order to avail herself of our promotional offer, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, [redacted] rebate checks would have been delivered within 6-weeksWe regret that we do not have a record of receiving [redacted] previous rebate submission In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax [redacted] her receipts to my attention, and I will have her rebates processed by our Claims departmentIn addition, [redacted] membership was canceled on December 6, 2014, and she was not charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: I have yet to receive proof that we accepted this service in We have had AAA for years and would never sign up for an additional auto club, let alone for $ We barely had a relationship with [redacted] , which is where we print our xmas cards and never agreed to allow them to share our contact information, let alone our bank information Your sleazy bait and switch customer acquisition techniques are criminal Check your records, we have never received any service from your "club" You do not mail statements, do not send any emails to us at all and silently suck $out of our account once a year, hoping we don't notice? Wouldn't a legitimate business want to tell it's customers that they were active Wouldn't a legitimate business regularly communicate to their customers and tell them how they could benefit from the service they are paying for? How can you sleep at night with this as a business model Why do you have to keep changing your companies name? Why does your executives not have linkedin or any public, common business accounts? Because you are in the business of scamming people through your numerous "clubs" This is why the state attorney generals from numerous states have come after you This is why there are thousands of complaints to the Revdex.com against your company Refund my money or I will take to the internet with a campaign to let as many people possible know what a sleazy business you are running Starting with your family members, the wives and children of your executives that are on social media and a number of them are friends of my friends, and I have easily found them They will learn what you do to people You stole $from me and I want it back Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with his AutoVantage Enhanced membership, a service provided by Trilegiant CorporationWe have reviewed Mr [redacted] ’s service call recordings and found that on May 26, 2015, Mr [redacted] called specifically requesting a jumpstart for his vehicle Mr [redacted] indicated that he had attempted to jumpstart the vehicle himself, but it did not work Our representative explained to Mr [redacted] that if the service provider that we sent was unsuccessful in jumpstarting the vehicle, he would have to call us back to request service for a tow At that time, we honored Mr [redacted] ’s request for a jumpstart service Mr [redacted] called back later that day to request service for a tow We successfully towed the vehicle and have found that the service was completed in a reasonable amount of time and that there were no delays with the service We explained to Mr [redacted] that because his tow service was completed within the time frame promised, and as we have no way to substantiate if a jumpstart was the only issue with his vehicle, we cannot accept liability for his car rental expenses However, in order to uphold our high level of customer satisfaction, we will refund Mr [redacted] for $of his yearly membership fee Mr [redacted] can expect to receive the refund check within the next fifteen to twenty business days We have also notated in Mr [redacted] ’s account that the unsuccessful jumpstart request would not be counted as one of his occurrencesWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
This letter is a response to your correspondence regarding the complaint of [redacted] Our records show that Mr [redacted] completed an online transaction at www.***.com on May 8, After completing the transaction he was offered a free 30-day trial of our Complete Savings service and a $Cash Back Award for trying our service, which he accepted Mr [redacted] accepted the trial membership offer for Complete Savings by entering the email address [redacted] twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with ***.comImmediately above the location on the offer page where Mr [redacted] entered his email address twice and clicked “Yes” is the following statement: By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize ***.com to securely transfer my name, address and credit or debit card information to Complete Savings for billing and benefit processing Thus, by accepting the offer, Mr [redacted] agreed that the Complete Savings $monthly membership fee would be billed to the credit or debit card used in connection with his transaction with ***.comImmediately after clicking the “YES!” button, Mr [redacted] was taken to another screen welcoming him to the programThis page advised Mr [redacted] that he had just joined Complete SavingsWithin the next few minutes, Mr [redacted] was sent two emails from us including his membership kit and password and reminding him to use his $Cash Back Award In May of 2009, we sent Mr [redacted] an email explaining how to access the Complete Savings membershipWe also sent Mr [redacted] an email reminding him to use the benefits of his membership and an email reminding him to use his $Cash Back AwardOn May 25, 2009, we sent Mr [redacted] an email to remind him that the free trial membership would conclude on June 7, 2009, and at that time, he would be billed the monthly membership feeThe email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged Mr [redacted] was charged the first $monthly membership fee at the end of his free trial membership on June 7, That same day, we sent Mr [redacted] an email reminding him of the benefits of the membership Mr [redacted] was charged the monthly membership fee from June of to February of Mr [redacted] ’s Complete Savings account was canceled on March 6, Mr [redacted] was informed that his membership is affected by the settlement and that we have a dedicated team that is handling this settlement that will be able to provide him with more details involving his situation He can contact ###-###-####, Monday – Friday between the hours of AM to PM EST Complete Savings makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Complete Savings places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with Mr [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance We believe we treated Mr [redacted] in a fair and correct manner, and our records reflect that Mr [redacted] took several affirmative steps to sign up for the Complete Savings service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me Sincerely, [redacted] Manager, Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to know the hotel that allowed this charge be added to our credit cardPlease, monitor this business that charged us almost a $for no service rendered to protect other old people like usThanks so much for your help with this problem [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because it appears they should have followed through financially considering the circumstances and this response is unacceptable I want the cash back as agreed Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on May 9, 2014, after making a purchase from Spirit Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was two $rebates for purchases from Spirit Airlines The offer related to Shoppers Advantage was $in gas rebate purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] Great Fun membership was canceled on August 5, 2014, and a refund of $was issued to her debit card account Ms [redacted] Shoppers Advantage membership was canceled on April 29, 2015, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] *** for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further [redacted] can be assured that her [redacted] membership was canceled on June 16, 2014, and refunds totaling $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership After researching her concerns, we found that [redacted] enrolled in the [redacted] service on February 29, 2016, when she called to order merchandise from Potpourri On that date, [redacted] was asked if she would like to learn about a special offer for trying the service for a trial period The offer for joining [redacted] was two (2) $rebates for purchases from Potpourri If *** [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the monthly membership fee The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] *** As such, [redacted] membership was canceled on March 17, 2016, and a refund of $is being issued to her credit or debit card account as reimbursement of the trial fee that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason Anderson Customer Relations
Thank you for your correspondence regarding [redacted] ’ concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 30, 2014, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted The offer for joining Travelers Advantage was two $rebates for purchases with [redacted] Airlines The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] ’ Travelers Advantage membership was canceled on January 23, 2015, and she was not charged a monthly fee for the service Ms [redacted] ’ Shoppers Advantage membership was canceled on December 10, 2015, and refunds totaling $will be issued to her credit card account as full reimbursement of the monthly fees that she was chargedWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation We regret that Mr [redacted] did not receive the membership materials that were sent to him in a timely manner Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage As such, Mr [redacted] ’s membership was canceled on June 7, 2014, and a refund of $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his PrivacyGuard membership, a service provided by Trilegiant Corporation We are canceling Mr [redacted] PrivacyGuard membership as our service is no longer being offered by his financial institution We apologize for any inconvenience that this may cause Please be advised that Mr [redacted] may enroll in another membership independent of his financial institution If Mr [redacted] would like to enroll in another membership, we ask that he please do an internet search for the service in which he is interested We again apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further Mr [redacted] can be assured that his [redacted] membership was canceled on August 14, 2014, and a refund of $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided... by [redacted] Corporation. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in our [redacted] service on May 20, 2016, after making a purchase from [redacted] *nd then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun. The offer for joining [redacted] was a $50.00 rebate for her [redacted] purchase. According to the terms of the agreement for Great Fun, if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee. Trial members could cancel at any time within the trial period by simply calling the toll-free number which was provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. As such, [redacted] membership was canceled on July 1, 2016, and a refund of $16.99 will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged. In order to avail herself of our promotional offer, [redacted] was required to return the rebate form that was sent to the e-mail provided during the enrollment process, along with her [redacted] receipt. Upon receipt of the completed rebate form and receipt, [redacted] rebate check would have been delivered within 6-8 weeks. Our records indicate that [redacted] rebate form was e-mailed to [redacted] on May 30, 2016. We regret to hear that [redacted] did not receive the form. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax (###-###-####) her [redacted] receipt to my attention, and I will have her $50.00 rebate processed by our Claims department. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once the refund of $is posted to my credit card I will consider the matter closed Thank you for helping resolve this Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I accept this resolution of a credit of $I will say the cancellation policy is a bit deceptiveI assumed I cancelled both Shoppers Advantage and Great Fun in Feb They acknowledge that I cancelled Shoppers Advantage But I did not know I had to cancel both Shoppers Advantage and Great Fun, because it was unclearThat seems intentional to me (that you might cancel one without knowing you are still paying for the other, related membership)Thank you for your assistance, this was resolved very quickly, I am sure because of your involvement***
Thank you for your correspondence regarding Avdhesh Patel’s concerns with his [redacted] and [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that [redacted] was enrolled in our [redacted] and [redacted] services on November 16, 2013, after making an online reservation and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] ***, which our records indicate he accepted The offer for joining [redacted] was $worth of rebates for gas purchases The offer related to [redacted] was $in reservations rebates According to the terms of the agreements for [redacted] and [redacted] ***, if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] *** As such, [redacted] ***’s [redacted] membership was canceled on July 3, 2014, and a full refund totaling $will be issued to his credit card account [redacted] ***’s [redacted] membership was canceled on December 16, 2013, and he was not charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter researching his concerns, we found that Mr [redacted] enrolled in both our Shoppers Advantage and Everyday Privileges Gold services on December 7, 2013, when he called to order merchandise from [redacted] Shoppers Advantage and Everyday Privileges Gold go to great lengths in order to ensure that an authorized person agrees to the memberships If Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Everyday Privileges Gold As such, Mr [redacted] ’s Shoppers Advantage membership was canceled on July 6, 2015, and refunds totaling $were issued to his credit card account Additional refunds of $will be issued to Mr [redacted] ’s account as full reimbursement of the fees that he was charged for the service Our records indicate that Mr [redacted] was charged $per month for his Shoppers Advantage membership, not $per month as was stated in his complaint Mr [redacted] canceled his Everyday Privileges Gold membership on January 10, 2014, and he was not charged a monthly fee for this serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] additional concerns with her [redacted] membership As an incentive for joining [redacted] , [redacted] was offered $in rebates for hotel reservations The terms of the offer state that a member would be eligible to redeem these rebates only one time [redacted] ’s most recent rebate submission was denied because our records indicate that she was previously paid for these rebates, and as such, would be ineligible for further redemptions We regret to advise that we have found [redacted] ’s rebate to be ineligible for payment We apologize for any inconvenience that this may have caused Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Our records indicate that [redacted] was enrolled in our [redacted] service on November 4, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] *** The offer for joining [redacted] was two $Reservation Rebates In order to avail herself of our promotional offer, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, [redacted] rebate checks would have been delivered within 6-weeksWe regret that we do not have a record of receiving [redacted] previous rebate submission In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax [redacted] her receipts to my attention, and I will have her rebates processed by our Claims departmentIn addition, [redacted] membership was canceled on December 6, 2014, and she was not charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: I have yet to receive proof that we accepted this service in We have had AAA for years and would never sign up for an additional auto club, let alone for $ We barely had a relationship with [redacted] , which is where we print our xmas cards and never agreed to allow them to share our contact information, let alone our bank information Your sleazy bait and switch customer acquisition techniques are criminal Check your records, we have never received any service from your "club" You do not mail statements, do not send any emails to us at all and silently suck $out of our account once a year, hoping we don't notice? Wouldn't a legitimate business want to tell it's customers that they were active Wouldn't a legitimate business regularly communicate to their customers and tell them how they could benefit from the service they are paying for? How can you sleep at night with this as a business model Why do you have to keep changing your companies name? Why does your executives not have linkedin or any public, common business accounts? Because you are in the business of scamming people through your numerous "clubs" This is why the state attorney generals from numerous states have come after you This is why there are thousands of complaints to the Revdex.com against your company Refund my money or I will take to the internet with a campaign to let as many people possible know what a sleazy business you are running Starting with your family members, the wives and children of your executives that are on social media and a number of them are friends of my friends, and I have easily found them They will learn what you do to people You stole $from me and I want it back Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with his AutoVantage Enhanced membership, a service provided by Trilegiant CorporationWe have reviewed Mr [redacted] ’s service call recordings and found that on May 26, 2015, Mr [redacted] called specifically requesting a jumpstart for his vehicle Mr [redacted] indicated that he had attempted to jumpstart the vehicle himself, but it did not work Our representative explained to Mr [redacted] that if the service provider that we sent was unsuccessful in jumpstarting the vehicle, he would have to call us back to request service for a tow At that time, we honored Mr [redacted] ’s request for a jumpstart service Mr [redacted] called back later that day to request service for a tow We successfully towed the vehicle and have found that the service was completed in a reasonable amount of time and that there were no delays with the service We explained to Mr [redacted] that because his tow service was completed within the time frame promised, and as we have no way to substantiate if a jumpstart was the only issue with his vehicle, we cannot accept liability for his car rental expenses However, in order to uphold our high level of customer satisfaction, we will refund Mr [redacted] for $of his yearly membership fee Mr [redacted] can expect to receive the refund check within the next fifteen to twenty business days We have also notated in Mr [redacted] ’s account that the unsuccessful jumpstart request would not be counted as one of his occurrencesWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
This letter is a response to your correspondence regarding the complaint of [redacted] Our records show that Mr [redacted] completed an online transaction at www.***.com on May 8, After completing the transaction he was offered a free 30-day trial of our Complete Savings service and a $Cash Back Award for trying our service, which he accepted Mr [redacted] accepted the trial membership offer for Complete Savings by entering the email address [redacted] twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with ***.comImmediately above the location on the offer page where Mr [redacted] entered his email address twice and clicked “Yes” is the following statement: By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize ***.com to securely transfer my name, address and credit or debit card information to Complete Savings for billing and benefit processing Thus, by accepting the offer, Mr [redacted] agreed that the Complete Savings $monthly membership fee would be billed to the credit or debit card used in connection with his transaction with ***.comImmediately after clicking the “YES!” button, Mr [redacted] was taken to another screen welcoming him to the programThis page advised Mr [redacted] that he had just joined Complete SavingsWithin the next few minutes, Mr [redacted] was sent two emails from us including his membership kit and password and reminding him to use his $Cash Back Award In May of 2009, we sent Mr [redacted] an email explaining how to access the Complete Savings membershipWe also sent Mr [redacted] an email reminding him to use the benefits of his membership and an email reminding him to use his $Cash Back AwardOn May 25, 2009, we sent Mr [redacted] an email to remind him that the free trial membership would conclude on June 7, 2009, and at that time, he would be billed the monthly membership feeThe email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged Mr [redacted] was charged the first $monthly membership fee at the end of his free trial membership on June 7, That same day, we sent Mr [redacted] an email reminding him of the benefits of the membership Mr [redacted] was charged the monthly membership fee from June of to February of Mr [redacted] ’s Complete Savings account was canceled on March 6, Mr [redacted] was informed that his membership is affected by the settlement and that we have a dedicated team that is handling this settlement that will be able to provide him with more details involving his situation He can contact ###-###-####, Monday – Friday between the hours of AM to PM EST Complete Savings makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Complete Savings places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with Mr [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance We believe we treated Mr [redacted] in a fair and correct manner, and our records reflect that Mr [redacted] took several affirmative steps to sign up for the Complete Savings service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me Sincerely, [redacted] Manager, Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to know the hotel that allowed this charge be added to our credit cardPlease, monitor this business that charged us almost a $for no service rendered to protect other old people like usThanks so much for your help with this problem [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because it appears they should have followed through financially considering the circumstances and this response is unacceptable I want the cash back as agreed Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on May 9, 2014, after making a purchase from Spirit Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was two $rebates for purchases from Spirit Airlines The offer related to Shoppers Advantage was $in gas rebate purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] Great Fun membership was canceled on August 5, 2014, and a refund of $was issued to her debit card account Ms [redacted] Shoppers Advantage membership was canceled on April 29, 2015, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations