Thank you for your letter of correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers Our records indicate that Ms [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] of [redacted] customers Ms [redacted] was enrolled in [redacted] on March 2, 2012, after we received her signed and completed order card The offer for joining the service was a Touch Screen MPPlayerIn order to avail herself of the promotional offer, Ms [redacted] was required to return the offer request card that was included in her membership kit or sent to the e-mail provided during the enrollment process Upon receipt of the completed offer request card, Ms [redacted] ’s MPPlayer would have been delivered within 4-weeks We regret that Ms [redacted] did not receive her MPPlayer at the time of the offer At this time we no longer have the MPPlayers available, but in order to uphold our high level of customer satisfaction, we have requested for a $check to be sent to Ms [redacted] as a replacement for the MPPlayer Ms [redacted] should receive the check within the next fifteen business daysIn addition, Ms [redacted] ’s [redacted] membership was canceled on March 23, 2012, and she was not charged a monthly fee for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in Travelers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further We regret that Ms [redacted] initial request to cancel her Travelers Advantage membership was not effectively processed Ms*** can be assured that her Travelers Advantage membership was canceled on October 27, 2014, and we will no longer attempt to charge her for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do expect to see the full refund they have promised in my bank account Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her PrivacyGuard membership, a service provided by [redacted] [redacted] Please be advised that there are many different scoring models used to calculate credit scores PrivacyGuard uses a formula called [redacted] Although these scores are not used by lenders to evaluate a consumer’s credit, they are intended to reflect common credit scoring practices and are designed to help consumers understand their credit The scores are based on information from the files at the three major credit reporting agencies but may not be identical or similar to scores that consumers receive directly from those agencies or from other sources All scores are a numerical representation of a consumer’s credit worthiness and represent the same information contained in the member’s credit files using different scales and formulas Please be assured that we make every effort to ensure that a member is satisfied with their membership in PrivacyGuardAlthough we could find no evidence of any inaccuracies in the credit reports that we were providing to [redacted] she can be assured her membership was canceled on November 21, 2016, and refunds totaling $will be issued to her credit or debit card account as reimbursement of the last twelve months that she was charged We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Ms [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on March 14th, 2013, after making an online purchase and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of their trial periods, she would be charged the current monthly membership fees Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, Ms [redacted] ’s Shoppers Advantage membership was canceled on March 1st, 2014, and a full refund of $will be issued to her debit card account Ms [redacted] ’s Great Fun membership was canceled on March 22nd, 2013, and she was not charged a monthly fee for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ’s PrivacyGuard and Hot-Line memberships, services provided by Trilegiant CorporationBy way of background, PrivacyGuard and Hot-Line are part of an established membership-based service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join PrivacyGuard and Hot-Line in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching [redacted] ’s concerns, we found that [redacted] was enrolled in both our PrivacyGuard and Hot-Line services on September 23, 2009, after being transferred to one of our representatives by her credit card company PrivacyGuard and Hot-Line go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms [redacted] did not inform us that she wished to cancel her memberships at the end of the trial periods, she would be charged the yearly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each year at the then current membership feesAs a member of the PrivacyGuard service, members have access to a variety of benefits including Triple Bureau Credit Reports along with Triple Bureau Daily Credit Monitoring Please note that the Hot-Line program offers members a different set of benefits including our Credit Card Registry and our Lost or Stolen Credit Card Hotline servicesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in PrivacyGuard and Hot-Line As such, Ms [redacted] ’s PrivacyGuard membership was canceled on November 19, 2014, and a full refund of $has been issued to her credit card account Ms [redacted] ’s Hot-Line membership was canceled on October 27, 2014, and an additional refund of $has been issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ’s Great Fun membership, a service provided by Trilegiant Corporation By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on December 9th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate he acceptedAccording to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Mr [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] ’s Great Fun membership was canceled on March 12th, 2014, and a full refund of $will be issued to the debit card account that was charged Mr [redacted] ’s Shoppers Advantage membership was also canceled on March 12th, 2014, and an additional refund of $will be issued to the same account as full reimbursement of the fees that were charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that [redacted] was enrolled in our [redacted] and [redacted] services on June 4, 2014, after being transferred to one of our representatives by [redacted] [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ’s [redacted] membership was canceled on August 20, 2014, and a refund of $is being issued to her credit or debit card account [redacted] ’s [redacted] membership was canceled on August 19, 2014, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on May 1, 2014, after being transferred to one of our representatives by [redacted] *** The offer for joining [redacted] was $worth of reservations rebates The offer related to [redacted] was $in rebates for gas purchases [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ’s [redacted] membership was canceled on June 9, 2014, and he was not charged a monthly fee for the service [redacted] ’s [redacted] membership was canceled on August 19, 2014, and a refund of $is being issued to his credit card account Please note that [redacted] was billed $for the service, but he disputed $of those charges, which were then charged back to [redacted] He will not be required to pay those fees In order to avail himself of our promotional offers, [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, [redacted] ’s rebate checks would have been delivered within 4-weeks We regret that [redacted] did not receive his rebate forms in a timely manner In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims Department We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 29, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was $worth of reservations rebatesThe offer related to Shoppers Advantage was $in rebates for gas purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services In order to avail herself of our promotional offers, Ms [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase It may take 10-business days from the date of enrollment to receive a membership kit through the mail Upon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered within 6-weeks In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims Department Ms [redacted] will not need to include the rebate forms that are being sent to her Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] ’s Great Fun and Shoppers Advantage memberships were both canceled on October 14, 2014, and a refund of the two $trial fees that she was charged will be issued to her credit card account We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] concernsBy way of background, we are an established membership-based discount service company We jointly market our memberships with our clients to their respective customers After researching her concerns, we found that [redacted] is a member of our Great Fun, Shoppers Advantage, and Everyday Privileges programs Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun, Shoppers Advantage and Everyday Privileges Gold for any reasonIn her complaint, however, you indicate that [redacted] would like to have a magazine subscription canceled Please be advised that Great Fun, Shoppers Advantage, and Everyday Privileges Gold would not be associated with a magazine subscription Please ask [redacted] to verify that Great Fun, Shoppers Advantage and Everyday Privileges Gold are the programs that she would like to have canceled Upon cancellation, we would also be happy to refund [redacted] for any membership fees that she is requesting to have reimbursed Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] 0pt"> By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorizatihttp://blue.Revdex.com.org/core/complaints/publishstatus.aspxon from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in Shoppers Advantage on June 19, On that date, [redacted] was asked if he would like to learn about a special offer for a $American Express gift card when trying the service for a trial period [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service During the enrollment, [redacted] was provided with the terms of the membership in [redacted] Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at any time within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, Mr [redacted] membership was canceled on February 10, 2016, and a refund of $will be issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Great Fun memberships, services provided by Trilegiant Corporation By way of background, Travelers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching her concerns, we found that Ms [redacted] was enrolled in both our Travelers Advantage and Great Fun services on June 9, 2014, after being transferred to one of our representatives by [redacted] Travelers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Great Fun As such, Ms [redacted] Travelers Advantage membership was canceled on July 3, 2014, during the trial period Ms [redacted] Great Fun membership was canceled on November 5, 2014, and a refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
June 30, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department /> RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
I hope this will resolve all issues and no charges as it was done within days A least there is a record just did not like there were two possible charges and rebate ad only noted one Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I find the response is appropriate but the situation isn't resolved until I've received what was promised to me...the $ Once that has been received, I will gladly mark this as resolvedI e-mailed Mr [redacted] the receipt for my purchaseA copy of that receipt is attached for your records as well Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Anna [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for your letter of correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers Our records indicate that Ms [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] of [redacted] customers Ms [redacted] was enrolled in [redacted] on March 2, 2012, after we received her signed and completed order card The offer for joining the service was a Touch Screen MPPlayerIn order to avail herself of the promotional offer, Ms [redacted] was required to return the offer request card that was included in her membership kit or sent to the e-mail provided during the enrollment process Upon receipt of the completed offer request card, Ms [redacted] ’s MPPlayer would have been delivered within 4-weeks We regret that Ms [redacted] did not receive her MPPlayer at the time of the offer At this time we no longer have the MPPlayers available, but in order to uphold our high level of customer satisfaction, we have requested for a $check to be sent to Ms [redacted] as a replacement for the MPPlayer Ms [redacted] should receive the check within the next fifteen business daysIn addition, Ms [redacted] ’s [redacted] membership was canceled on March 23, 2012, and she was not charged a monthly fee for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in Travelers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further We regret that Ms [redacted] initial request to cancel her Travelers Advantage membership was not effectively processed Ms*** can be assured that her Travelers Advantage membership was canceled on October 27, 2014, and we will no longer attempt to charge her for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do expect to see the full refund they have promised in my bank account Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with her PrivacyGuard membership, a service provided by [redacted] [redacted] Please be advised that there are many different scoring models used to calculate credit scores PrivacyGuard uses a formula called [redacted] Although these scores are not used by lenders to evaluate a consumer’s credit, they are intended to reflect common credit scoring practices and are designed to help consumers understand their credit The scores are based on information from the files at the three major credit reporting agencies but may not be identical or similar to scores that consumers receive directly from those agencies or from other sources All scores are a numerical representation of a consumer’s credit worthiness and represent the same information contained in the member’s credit files using different scales and formulas Please be assured that we make every effort to ensure that a member is satisfied with their membership in PrivacyGuardAlthough we could find no evidence of any inaccuracies in the credit reports that we were providing to [redacted] she can be assured her membership was canceled on November 21, 2016, and refunds totaling $will be issued to her credit or debit card account as reimbursement of the last twelve months that she was charged We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation By way of background, Shoppers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Ms [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on March 14th, 2013, after making an online purchase and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of their trial periods, she would be charged the current monthly membership fees Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, Ms [redacted] ’s Shoppers Advantage membership was canceled on March 1st, 2014, and a full refund of $will be issued to her debit card account Ms [redacted] ’s Great Fun membership was canceled on March 22nd, 2013, and she was not charged a monthly fee for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ’s PrivacyGuard and Hot-Line memberships, services provided by Trilegiant CorporationBy way of background, PrivacyGuard and Hot-Line are part of an established membership-based service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join PrivacyGuard and Hot-Line in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching [redacted] ’s concerns, we found that [redacted] was enrolled in both our PrivacyGuard and Hot-Line services on September 23, 2009, after being transferred to one of our representatives by her credit card company PrivacyGuard and Hot-Line go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms [redacted] did not inform us that she wished to cancel her memberships at the end of the trial periods, she would be charged the yearly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each year at the then current membership feesAs a member of the PrivacyGuard service, members have access to a variety of benefits including Triple Bureau Credit Reports along with Triple Bureau Daily Credit Monitoring Please note that the Hot-Line program offers members a different set of benefits including our Credit Card Registry and our Lost or Stolen Credit Card Hotline servicesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in PrivacyGuard and Hot-Line As such, Ms [redacted] ’s PrivacyGuard membership was canceled on November 19, 2014, and a full refund of $has been issued to her credit card account Ms [redacted] ’s Hot-Line membership was canceled on October 27, 2014, and an additional refund of $has been issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with [redacted] ’s Great Fun membership, a service provided by Trilegiant Corporation By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on December 9th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate he acceptedAccording to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Mr [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr [redacted] ’s Great Fun membership was canceled on March 12th, 2014, and a full refund of $will be issued to the debit card account that was charged Mr [redacted] ’s Shoppers Advantage membership was also canceled on March 12th, 2014, and an additional refund of $will be issued to the same account as full reimbursement of the fees that were charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation By way of background, [redacted] and [redacted] are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges After researching her concerns, we found that [redacted] was enrolled in our [redacted] and [redacted] services on June 4, 2014, after being transferred to one of our representatives by [redacted] [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ’s [redacted] membership was canceled on August 20, 2014, and a refund of $is being issued to her credit or debit card account [redacted] ’s [redacted] membership was canceled on August 19, 2014, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on May 1, 2014, after being transferred to one of our representatives by [redacted] *** The offer for joining [redacted] was $worth of reservations rebates The offer related to [redacted] was $in rebates for gas purchases [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships If [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted] As such, [redacted] ’s [redacted] membership was canceled on June 9, 2014, and he was not charged a monthly fee for the service [redacted] ’s [redacted] membership was canceled on August 19, 2014, and a refund of $is being issued to his credit card account Please note that [redacted] was billed $for the service, but he disputed $of those charges, which were then charged back to [redacted] He will not be required to pay those fees In order to avail himself of our promotional offers, [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, [redacted] ’s rebate checks would have been delivered within 4-weeks We regret that [redacted] did not receive his rebate forms in a timely manner In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims Department We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 29, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted The offer for joining Great Fun was $worth of reservations rebatesThe offer related to Shoppers Advantage was $in rebates for gas purchases According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships Our records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services In order to avail herself of our promotional offers, Ms [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase It may take 10-business days from the date of enrollment to receive a membership kit through the mail Upon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered within 6-weeks In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims Department Ms [redacted] will not need to include the rebate forms that are being sent to her Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms [redacted] ’s Great Fun and Shoppers Advantage memberships were both canceled on October 14, 2014, and a refund of the two $trial fees that she was charged will be issued to her credit card account We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for your correspondence regarding [redacted] concernsBy way of background, we are an established membership-based discount service company We jointly market our memberships with our clients to their respective customers After researching her concerns, we found that [redacted] is a member of our Great Fun, Shoppers Advantage, and Everyday Privileges programs Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun, Shoppers Advantage and Everyday Privileges Gold for any reasonIn her complaint, however, you indicate that [redacted] would like to have a magazine subscription canceled Please be advised that Great Fun, Shoppers Advantage, and Everyday Privileges Gold would not be associated with a magazine subscription Please ask [redacted] to verify that Great Fun, Shoppers Advantage and Everyday Privileges Gold are the programs that she would like to have canceled Upon cancellation, we would also be happy to refund [redacted] for any membership fees that she is requesting to have reimbursed Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] 0pt"> By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorizatihttp://blue.Revdex.com.org/core/complaints/publishstatus.aspxon from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that [redacted] was enrolled in Shoppers Advantage on June 19, On that date, [redacted] was asked if he would like to learn about a special offer for a $American Express gift card when trying the service for a trial period [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service During the enrollment, [redacted] was provided with the terms of the membership in [redacted] Great care is taken to ensure that the consumer authorizes enrollment in the program Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period Trial members may cancel at any time within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] As such, Mr [redacted] membership was canceled on February 10, 2016, and a refund of $will be issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Great Fun memberships, services provided by Trilegiant Corporation By way of background, Travelers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching her concerns, we found that Ms [redacted] was enrolled in both our Travelers Advantage and Great Fun services on June 9, 2014, after being transferred to one of our representatives by [redacted] Travelers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Great Fun As such, Ms [redacted] Travelers Advantage membership was canceled on July 3, 2014, during the trial period Ms [redacted] Great Fun membership was canceled on November 5, 2014, and a refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
June 30, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department /> RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
I hope this will resolve all issues and no charges as it was done within days A least there is a record just did not like there were two possible charges and rebate ad only noted one Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I find the response is appropriate but the situation isn't resolved until I've received what was promised to me...the $ Once that has been received, I will gladly mark this as resolvedI e-mailed Mr [redacted] the receipt for my purchaseA copy of that receipt is attached for your records as well Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Anna [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***