Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, *** [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with her [redacted] membership, a service provided by Trilegiant Corporation After researching her concerns, we found that Ms [redacted] was enrolled in our [redacted] service on December 5th, 2013, after being transferred to one of our representatives by [redacted] * The offer for joining [redacted] was $in rebates for hotel reservations In order to avail herself of the promotional offer, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchaseUpon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered within 4-weeks Our records do not reflect that we have received these rebate forms from Ms [redacted] Our records do indicate that Ms [redacted] has attempted to redeem rebates that would entitle her to receive either 5% or 10% cash back bonuses on her hotel stays These rebates were initially denied because they were not received within days of the hotel stays as the terms of the offers requireIn order to uphold our high level of customer satisfaction, we will approve these rebates for Ms [redacted] The total amount of these rebates is $ We will also process the $in rebates that Ms [redacted] was offered as an incentive to join [redacted] Ms [redacted] can expect to receive a check for $within the next ten to twenty business days In addition, Ms [redacted] ’s [redacted] membership was canceled on December 13th, 2013, and she was not charged a fee for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: We never signed up for their service! In a phone conversation my wife ( [redacted] ) had with them about a week ago, she asked them if they could produce ANY proof or validation that we had actually signed up for their service They could not We asked if they could tell us what location of [redacted] Motel we had signed up at They could not I will believe their claim that they will refund us the $membership fees when I see it...and thus far, we have not seen it When (and if) we do, we will inform the Revdex.com of that refund I'm not holding my breath however Thank you VERY much for your help with this!!! At least we have a glimmer of hope Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns regarding her Great Fun and Shoppers Advantage membership, services provided by Trilegiant Corporation Our records indicate that Ms [redacted] was enrolled in our Great Fun and Shoppers Advantage services on March 5th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she acceptedThe offer for joining Great Fun was two $rebates toward purchase made through [redacted] The offer related to Shoppers Advantage was $in gas purchase rebatesAccording to the terms of the agreements for Great Fun and Shoppers Advantage, if she did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees In order to avail herself of the promotional offer from Great Fun, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with two separate [redacted] receiptsUpon receipt of the completed rebate forms and corresponding receipts, Ms [redacted] ’s rebate checks would have been delivered within 4-weeks We regret that there was any misunderstanding regarding the terms of our offerIn order to uphold our high level of customer satisfaction, we have requested that an additional $check be sent to Ms [redacted] She should receive this check within 15-business days Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers AdvantageAs such, Ms [redacted] ’s Great Fun membership was canceled on April 18th, 2014, and she was not charged a monthly fee for the serviceMs [redacted] ’s Shoppers Advantage membership was also cancelled on April 18th, 2014, and a refund totaling $is being, issued to her debit card account as reimbursement for the fees she was charged for the service We apologize for any inconvenience Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Backstage Pass VIP membership, a service provided by Trilegiant Corporation By way of background, Backstage Pass VIP is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Backstage Pass VIP An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that Mr [redacted] enrolled on May 5, 2015, by purchasing a Backstage Pass VIP membership when shopping at an f.y.estore We have attached a copy of Mr [redacted] ’s store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for your reviewPlease be assured that we make every effort to ensure that a member is satisfied with their membership in Backstage Pass VIP As such, Mr [redacted] ’s membership was canceled on September 15, and refunds totaling $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We do not show that any other Backstage Pass VIP memberships have been activated in Mr [redacted] ’s name In order to complete a more thorough search, please ask Mr [redacted] to provide the membership number that he was provided when signing up for the service on September We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However, I want to make it perfectly clear that I do not recall ever purchasing any service or items from [redacted] or any of their affiliates or subsidiaries. I looked through all my emails and calendar data and I did not find any correspondence from them nor any evidence that I had indeed subscribed to their service, other than the unauthorized charges on my account. Nevertheless, I do find this resolution satisfactory and the fact that they will credit my account for $260.00. Please have them send me verification that they did credit my account via my email.Sincerely, [redacted]
RE: Revdex.com Complaint ID #: [redacted] Thank you for your correspondence regarding [redacted] additional concerns The correspondence that we received from [redacted] by email did not contain enough information for us to approve his previously denied claims However, we have been able to contact one of the merchants from which [redacted] made his purchases and verified that the items that he bought from them were not previously owned As such, claim number [redacted] , claim number [redacted] , and claim number [redacted] have been approved We are still attempting to contact the other merchant to obtain additional information We again apologize for any inconvenience that [redacted] has experienced and hope that this matter will be resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant CorporationBy way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on September 5, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted The offer for joining Shoppers Advantage was $worth of gas purchase rebates The offer related to Great Fun was $in rebates for purchases from [redacted] According to the terms of the agreement for Shoppers Advantage and Great Fun, if Ms [redacted] did not inform us the she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the membershipsOur records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, Ms [redacted] ’s Shoppers Advantage membership was canceled on January 3, 2015, and a full refund of $is being issued to her credit card account Ms [redacted] ’s Great Fun membership was canceled on January 5, 2015, and an additional refund of $is being issued to her account as full reimbursement of the fees that she was charged for this serviceIn order to avail herself of our promotional offers, Ms [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered within six to eight weeksWe regret that that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concernsAfter an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in her complaint In order to complete a more thorough search, the name of the service for which *** [redacted] is being charged, a service account number (if known), any other related information (other names or addresses), or a copy of [redacted] ***’s statement reflecting a charge from our company is requested [redacted] may either e-mail ([email protected]) or fax (###-###-####) the information to my attention for review and further investigationSincerely, Jason A [redacted] Customer Relations
June 3, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business daysWe appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Thank you for your correspondence regarding [redacted] concerns with his [redacted] and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, [redacted] and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr [redacted] was enrolled in both our [redacted] and Shoppers Advantage services on July 17, 2014, after making a reservation through [redacted] ***lines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both [redacted] and Shoppers Advantage, which our records indicate he accepted The offer for joining [redacted] was two $reservations rebates The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for [redacted] and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and Shoppers Advantage As such, Mr [redacted] membership was canceled on September 3, 2014, and he was not charged a monthly fee Mr [redacted] Shoppers Advantage membership was canceled on May 28, 2015, and a refund of $is being issued to his debit card account as full reimbursement of the fees that he was charged for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Great Fun membership, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in our Great Fun service on April 13, 2014, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in Great Fun which our records indicate he accepted According to the terms of the agreement for Great Fun, if Mr[redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Mr [redacted] ’s membership was canceled on January 13, 2015, and a refund of $will be issued to his credit card account as full reimbursement of the fees that he was charged for the serviceSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
July 17, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business daysWe appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: [redacted]
Thank you for your correspondence regarding [redacted] concerns with her [redacted] VIP membership Feedback such as hers provides us with the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction By way of background, [redacted] *** VIP is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] *** VIP for any reasonAccordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further [redacted] can be assured that her membership was canceled on June 20, 2017, and she will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason An [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s additional concerns with his Great Fun and Shoppers Advantage memberships We have reviewed Mr [redacted] ’s enrollment call and have verified that Mr [redacted] was provided with the terms of membership for both Great Fun and Shoppers Advantage We apologize for any misunderstanding concerning the terms of the offers In order to avail himself of our promotional offers, Mr [redacted] was required to return the cash back rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process Upon receipt of the completed rebate forms and receipts, Mr [redacted] ’s rebate checks would have been delivered within 6-weeks In order to uphold our high level of customer satisfaction, Mr [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) his [redacted] receipts and gas purchase receipts to my attention, and I will have his rebates processed by our Claims Department We again apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: Although the business is neglecting one of the initial $'holding' fees assessed, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the company follows through with their promise to send me the $cash back in exchange for an email copy of my [redacted] receiptI have sent the requested documents to Mr [redacted] via gmail on March 11th 9:51pm Central Time (copy of email is attached) I will be submitting another complaint if Mr [redacted] fails to follow through with his promise Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hpwever, I still have not recieved the check Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns Our records indicate that check # [redacted] was originally issued to [redacted] on November 5, We have confirmed that this check was not cashed, and we have requested for a replacement check to be sent to [redacted] [redacted] can expect to receive the new check within the next fifteen to twenty business days Sincerely, Jason A [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, *** [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with her [redacted] membership, a service provided by Trilegiant Corporation After researching her concerns, we found that Ms [redacted] was enrolled in our [redacted] service on December 5th, 2013, after being transferred to one of our representatives by [redacted] * The offer for joining [redacted] was $in rebates for hotel reservations In order to avail herself of the promotional offer, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchaseUpon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered within 4-weeks Our records do not reflect that we have received these rebate forms from Ms [redacted] Our records do indicate that Ms [redacted] has attempted to redeem rebates that would entitle her to receive either 5% or 10% cash back bonuses on her hotel stays These rebates were initially denied because they were not received within days of the hotel stays as the terms of the offers requireIn order to uphold our high level of customer satisfaction, we will approve these rebates for Ms [redacted] The total amount of these rebates is $ We will also process the $in rebates that Ms [redacted] was offered as an incentive to join [redacted] Ms [redacted] can expect to receive a check for $within the next ten to twenty business days In addition, Ms [redacted] ’s [redacted] membership was canceled on December 13th, 2013, and she was not charged a fee for the service We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Complaint: [redacted] I am rejecting this response because: We never signed up for their service! In a phone conversation my wife ( [redacted] ) had with them about a week ago, she asked them if they could produce ANY proof or validation that we had actually signed up for their service They could not We asked if they could tell us what location of [redacted] Motel we had signed up at They could not I will believe their claim that they will refund us the $membership fees when I see it...and thus far, we have not seen it When (and if) we do, we will inform the Revdex.com of that refund I'm not holding my breath however Thank you VERY much for your help with this!!! At least we have a glimmer of hope Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns regarding her Great Fun and Shoppers Advantage membership, services provided by Trilegiant Corporation Our records indicate that Ms [redacted] was enrolled in our Great Fun and Shoppers Advantage services on March 5th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she acceptedThe offer for joining Great Fun was two $rebates toward purchase made through [redacted] The offer related to Shoppers Advantage was $in gas purchase rebatesAccording to the terms of the agreements for Great Fun and Shoppers Advantage, if she did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees In order to avail herself of the promotional offer from Great Fun, Ms [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with two separate [redacted] receiptsUpon receipt of the completed rebate forms and corresponding receipts, Ms [redacted] ’s rebate checks would have been delivered within 4-weeks We regret that there was any misunderstanding regarding the terms of our offerIn order to uphold our high level of customer satisfaction, we have requested that an additional $check be sent to Ms [redacted] She should receive this check within 15-business days Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers AdvantageAs such, Ms [redacted] ’s Great Fun membership was canceled on April 18th, 2014, and she was not charged a monthly fee for the serviceMs [redacted] ’s Shoppers Advantage membership was also cancelled on April 18th, 2014, and a refund totaling $is being, issued to her debit card account as reimbursement for the fees she was charged for the service We apologize for any inconvenience Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Backstage Pass VIP membership, a service provided by Trilegiant Corporation By way of background, Backstage Pass VIP is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Backstage Pass VIP An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that Mr [redacted] enrolled on May 5, 2015, by purchasing a Backstage Pass VIP membership when shopping at an f.y.estore We have attached a copy of Mr [redacted] ’s store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for your reviewPlease be assured that we make every effort to ensure that a member is satisfied with their membership in Backstage Pass VIP As such, Mr [redacted] ’s membership was canceled on September 15, and refunds totaling $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We do not show that any other Backstage Pass VIP memberships have been activated in Mr [redacted] ’s name In order to complete a more thorough search, please ask Mr [redacted] to provide the membership number that he was provided when signing up for the service on September We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However, I want to make it perfectly clear that I do not recall ever purchasing any service or items from [redacted] or any of their affiliates or subsidiaries. I looked through all my emails and calendar data and I did not find any correspondence from them nor any evidence that I had indeed subscribed to their service, other than the unauthorized charges on my account. Nevertheless, I do find this resolution satisfactory and the fact that they will credit my account for $260.00. Please have them send me verification that they did credit my account via my email.Sincerely, [redacted]
RE: Revdex.com Complaint ID #: [redacted] Thank you for your correspondence regarding [redacted] additional concerns The correspondence that we received from [redacted] by email did not contain enough information for us to approve his previously denied claims However, we have been able to contact one of the merchants from which [redacted] made his purchases and verified that the items that he bought from them were not previously owned As such, claim number [redacted] , claim number [redacted] , and claim number [redacted] have been approved We are still attempting to contact the other merchant to obtain additional information We again apologize for any inconvenience that [redacted] has experienced and hope that this matter will be resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant CorporationBy way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on September 5, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted The offer for joining Shoppers Advantage was $worth of gas purchase rebates The offer related to Great Fun was $in rebates for purchases from [redacted] According to the terms of the agreement for Shoppers Advantage and Great Fun, if Ms [redacted] did not inform us the she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the membershipsOur records indicate that Ms [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun As such, Ms [redacted] ’s Shoppers Advantage membership was canceled on January 3, 2015, and a full refund of $is being issued to her credit card account Ms [redacted] ’s Great Fun membership was canceled on January 5, 2015, and an additional refund of $is being issued to her account as full reimbursement of the fees that she was charged for this serviceIn order to avail herself of our promotional offers, Ms [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Ms [redacted] ’s rebate checks would have been delivered within six to eight weeksWe regret that that Ms [redacted] did not receive her rebate forms in a timely manner In order to uphold our high level of customer satisfaction, Ms [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concernsAfter an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in her complaint In order to complete a more thorough search, the name of the service for which *** [redacted] is being charged, a service account number (if known), any other related information (other names or addresses), or a copy of [redacted] ***’s statement reflecting a charge from our company is requested [redacted] may either e-mail ([email protected]) or fax (###-###-####) the information to my attention for review and further investigationSincerely, Jason A [redacted] Customer Relations
June 3, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business daysWe appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Thank you for your correspondence regarding [redacted] concerns with his [redacted] and Shoppers Advantage memberships, services provided by Trilegiant CorporationBy way of background, [redacted] and Shoppers Advantage are part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join [redacted] and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr [redacted] was enrolled in both our [redacted] and Shoppers Advantage services on July 17, 2014, after making a reservation through [redacted] ***lines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in both [redacted] and Shoppers Advantage, which our records indicate he accepted The offer for joining [redacted] was two $reservations rebates The offer related to Shoppers Advantage was $in gas purchase rebates According to the terms of the agreements for [redacted] and Shoppers Advantage, if Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and Shoppers Advantage As such, Mr [redacted] membership was canceled on September 3, 2014, and he was not charged a monthly fee Mr [redacted] Shoppers Advantage membership was canceled on May 28, 2015, and a refund of $is being issued to his debit card account as full reimbursement of the fees that he was charged for the serviceWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Great Fun membership, a service provided by Trilegiant CorporationBy way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr [redacted] was enrolled in our Great Fun service on April 13, 2014, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in Great Fun which our records indicate he accepted According to the terms of the agreement for Great Fun, if Mr[redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Mr [redacted] ’s membership was canceled on January 13, 2015, and a refund of $will be issued to his credit card account as full reimbursement of the fees that he was charged for the serviceSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
July 17, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business daysWe appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: [redacted]
Thank you for your correspondence regarding [redacted] concerns with her [redacted] VIP membership Feedback such as hers provides us with the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction By way of background, [redacted] *** VIP is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] *** VIP for any reasonAccordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further [redacted] can be assured that her membership was canceled on June 20, 2017, and she will not be charged a monthly fee for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason An [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s additional concerns with his Great Fun and Shoppers Advantage memberships We have reviewed Mr [redacted] ’s enrollment call and have verified that Mr [redacted] was provided with the terms of membership for both Great Fun and Shoppers Advantage We apologize for any misunderstanding concerning the terms of the offers In order to avail himself of our promotional offers, Mr [redacted] was required to return the cash back rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process Upon receipt of the completed rebate forms and receipts, Mr [redacted] ’s rebate checks would have been delivered within 6-weeks In order to uphold our high level of customer satisfaction, Mr [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) his [redacted] receipts and gas purchase receipts to my attention, and I will have his rebates processed by our Claims Department We again apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: Although the business is neglecting one of the initial $'holding' fees assessed, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the company follows through with their promise to send me the $cash back in exchange for an email copy of my [redacted] receiptI have sent the requested documents to Mr [redacted] via gmail on March 11th 9:51pm Central Time (copy of email is attached) I will be submitting another complaint if Mr [redacted] fails to follow through with his promise Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hpwever, I still have not recieved the check Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns Our records indicate that check # [redacted] was originally issued to [redacted] on November 5, We have confirmed that this check was not cashed, and we have requested for a replacement check to be sent to [redacted] [redacted] can expect to receive the new check within the next fifteen to twenty business days Sincerely, Jason A [redacted] Customer Relations