Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant CorporationOur records indicate that Mr [redacted] was enrolled in our Travelers Advantage service on September 22, 2014, after making an online hotel reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number Upon calling the toll free number, Mr [redacted] was offered one (1) $hotel reservation rebate and one (1) $hotel reservation rebate for joining Travelers Advantage According to the terms of the agreement for the service, if Mr [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fees.In order to avail himself of the promotional offer, Mr [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts for hotel reservations Upon receipt of the completed rebate forms and receipts, Mr [redacted] rebate checks would have been delivered within 4-weeksOur records do not show that Mr [redacted] has previously returned the rebate forms that were sent to him In order to uphold our high level of customer satisfaction, we have requested for the rebate forms to be sent to Mr [redacted] again Mr [redacted] should receive these in the mail within the next ten to fifteen business days.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage As such, Mr [redacted] membership was canceled on July 16, 2015, and refunds totaling $are being issued to his credit or debit card account as reimbursement of the monthly fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because your terms and conditions which were read to me by a representative of Great Fun didn't specify an additional trial membershipIf, upon cancellation, I was informed of a partner membership I wouldn't be taking this action Your business practices are opportunistic at best and predatory at worstWhile I appreciate you refunding my money that is at the VERY least what is incumbent upon you Additionally, you marketed your offers as CASHThese rebates for reservation/gas are not CASHI also appreciate this disclosure as it further represents your wanton ability to blind your customersI would also like to know how I might go about attaining those promised funds? Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your quick response Just to clarify, we have been charged again on 8/for the amount of $(which has been credited back to the account in early Sept), and my husband, [redacted] did call in June, before the day trial period was up, to cancel, but this has not been notated and we were getting charged after that I understand that this has been since resolved, and we will not be charged again Sincerely, [redacted]
RE: [redacted] *** / Revdex.com Complaint # [redacted] Shopper Discounts & Rewards Thank you for your recent correspondence regarding [redacted] concerns with canceling his Shopper Discounts & Rewards membershipLet me assure you that [redacted] complaint has been treated seriously [redacted] *** was informed that per the Shopper Discounts & Rewards Membership Terms of Service, we have elected to terminate his Shopper Discounts & Rewards membership due to unusual purchase behavior that does not reflect personal use of the membership In good faith, we will process [redacted] cash back rebates totaling $ We hope this letter provides more clarification to [redacted] *** as to the reasoning of his Shopper Discounts and Rewards membership cancellation Sincerely, [redacted] Manager, Customer Relations
May 29, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department /> RE: Revdex.com Case #: [redacted] Dear Ms [redacted] : This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Complaint: [redacted] I am rejecting this response because:In reference to this response from the company: If Mr [redacted] has his [redacted] account linked to his checking account, it is possible that our transactions reflected on his [redacted] statement before the actual funds were withdrawn from his checking accountMy response: The [redacted] account that I have is a credit card account and is NOT linked to ANY checking account My checking account was charged, as well as my [redacted] credit card also!!The charges are as follows:My [redacted] credit card - Original order on March for $34.90, July for $14.95, Aug for $14.95, Sept for $and Nov for $14.95My checking account - Jul for $14.95, Aug for $and Sept for $14.95We were charged a total of SEVEN which equates to $excluding the original order on Mar and I was only refunded $ The company has refunded charges on Nov of $to my checking account and on Nov of $to my [redacted] credit cardWe recently received a check for $dated Apr 2015.The total that is remaining due to me equates to $44.85; I wish to receive this amount in a check to close this long ordeal of an investigation.My wife notice all these charges and immediately started contacting the companyHer initial start of this matter was on Jan and has since continued up until todayShe has spoken with rep, [redacted] , Operator # [redacted] , [redacted] on Jan 2015, Ms [redacted] on Feb 2015, Ms [redacted] and Ms [redacted] on Mar AND lastly, Ms [redacted] in the Executive office on Mar and my wife left SEVERAL messages for Ms [redacted] voice mail on and May which went unanswered With all these contacts and no resolution to this matter, Revdex.com was my last step to get this rectified As you can see, this has turned into a major madness of mess!! Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I should add since the [redacted] name was applied to any billing, it defaulted to me that these costs were for cigars and not an added fee regardless of future cancellationI certainly wish this didn't happen but accept the action to resolve complaint Sincerely, [redacted] ***
July 27, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant was sent to the insured today via overnight mail We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Ms [redacted] enrolled on March 25th, 2014, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store We are mailing Ms [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP As such, Ms [redacted] ’s membership was cancelled on June 10th, 2014, and $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service Ms [redacted] may also provide account statements depicting any fees or charges that were incurred due to the FYE Backstage Pass VIP fees for review and reimbursement She may either email ( [redacted] ) or fax (###-###-####) them to my attention We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s additional concerns with his [redacted] membership [redacted] can expect to receive his second $rebate check by May 24, Please ask [redacted] to contact us at ###-###-#### if he does not receive the check by that date Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Travelers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter researching her concerns, we found that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on August 27, 2014, after being transferred to one of our representatives by [redacted] * Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] Travelers Advantage membership was canceled on April 27, 2015, and refunds totaling $are being issued her credit or debit card account as full reimbursement of the fees that she was charged for the service Ms [redacted] Shoppers Advantage membership was previously canceled on October 20, 2014, and a refund of $was issued to her account at the time of cancellationWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
RE: Revdex.com Complaint ID #: [redacted] We are responding to you regarding the above referenced complaint Thank you for your correspondence regarding [redacted] concerns As a Discover Card member, [redacted] is entitled to our Price Protection benefit This benefit provides card members reimbursement for the cost difference between the original price of an eligible item and the subsequent lower price when the item is found advertised at a lower price Exclusions and limitations do apply We have attached the list of our exclusions and limitations for your review Per our terms and conditions, the Price Protection benefit does not apply to any used, rebuilt, remanufactured, or second-hand items According to our records, [redacted] has recently submitted claims to us for items purchased through websites that either advertise as consignment shops or have consignment programs As we were not able to verify that the purchased items were not bought second-hand, [redacted] claims were denied If [redacted] can provide documentation from the merchants that the items were not previously owned, we will be happy to re-evaluate his claims We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with Travelers Advantage, a service provided by Trilegiant Corporation By way of background, Travelers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching his concerns, we found that Mr [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on August 22nd, 2013, after being transferred to one of our representatives by [redacted] The offer for joining Travelers Advantage was $worth of rebates for gas purchases The offer related to Shoppers Advantage was an additional $in rebates for purchases of gas Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Mr***’s Travelers Advantage membership was canceled on October 1st, 2013, and he was not charged a monthly fee for the service Mr***’s Shoppers Advantage membership was canceled on May 13th, 2014, and a refund totaling $will be issued to his credit card account as full reimbursement of the fees that he was charged We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationOur records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 28, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was $in rebates for purchases from [redacted] The offer related to Shoppers Advantage was $worth of rebates to be used toward gas purchasesIn order to avail himself of the promotional offers, Mr [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Mr [redacted] ’s rebate checks would have been delivered within 4-weeksWe regret that Mr [redacted] did not receive the rebate forms that were e-mailed to him In order to uphold our high level of customer satisfaction Mr [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims departmentMr [redacted] ’s Great Fun and Shoppers Advantage memberships are currently active Please ask Mr [redacted] to contact us if he would like to have his memberships canceled or if he has any further questionsWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with [redacted] Great Fun membership, a service provided by Trilegiant CorporationOur records indicate that [redacted] was enrolled in our Great Fun service on April 17, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number According to the terms of the agreement for Great Fun, if Mr [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he would be charged the current monthly membership fee Mr [redacted] trial period was scheduled to expire on May 23, On April 22, 2015, we sent Mr [redacted] an e-mail that provided him his Great Fun membership number and explained the terms and conditions of the service and how to access the Great Fun website to use the benefits of the program A membership kit was also sent to Mr [redacted] through the mail We regret to hear that Mr [redacted] did not receive the initial e-mail that was sent Mr [redacted] can be assured that his Great Fun membership was canceled on May 17, 2015, and he will not be charged a monthly fee for the service.We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfactionSincerely, [redacted] Customer Relations
August 10, [redacted] Complaints & Inquiry Consultant Revdex.com Berlin Road Cromwell, CT [redacted] This letter is in regards to M [redacted] concerns with her f.y.e Backstage Pass VIP membership f.y.eBackstage Pass VIP would never require anyone to remain a member in our services if he/she did not wish to do so Please be assured that we do make every effort to comply with a member’s request to cancel their membership in f.y.eBackstage Pass VIP for any reason According to our liberal policy, if a customer is dissatisfied with the services under the program, the company will cancel the membership and you will owe nothing further [redacted] can be assured that her f.y.eBackstage Pass VIP membership was canceled on August 7, and two credits of $were issued to her account Please have [redacted] provide a copy of her statement evidencing the overdraft fee was caused by f.y.eBackstage Pass VIP, so that I may review and refund accordingly [redacted] may send her documentation [redacted] or via email [redacted] m If you have any questions, please do not hesitate to contact me Sincerely, [redacted] Manager, Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me; as long as our name and credit card information have been removed from their list and we will no longer receive mail, e-mail, or phone calls from them Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with his [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] was enrolled in both our [redacted] *** and [redacted] services on July 5, 2014, after making an online travel reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] , which our records indicate he accepted The offer for joining [redacted] was two (2) $reservation rebatesThe offer related to [redacted] was $in gas purchase rebates According to the terms of the agreements for [redacted] and [redacted] , if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees [redacted] was provided a separate phone number for each service to call to cancel Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] and [redacted] for any reason As such, [redacted] ’s [redacted] membership was canceled on August 3, 2014, and he was not charged a monthly fee We could find no record of a previous request from [redacted] to cancel his [redacted] membership, but [redacted] can be assured that the membership as canceled on May 23, 2017, and refunds totaling $will be issued to his credit card account as reimbursement of the monthly fees that he was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant CorporationOur records indicate that Mr [redacted] was enrolled in our Travelers Advantage service on September 22, 2014, after making an online hotel reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number Upon calling the toll free number, Mr [redacted] was offered one (1) $hotel reservation rebate and one (1) $hotel reservation rebate for joining Travelers Advantage According to the terms of the agreement for the service, if Mr [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fees.In order to avail himself of the promotional offer, Mr [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts for hotel reservations Upon receipt of the completed rebate forms and receipts, Mr [redacted] rebate checks would have been delivered within 4-weeksOur records do not show that Mr [redacted] has previously returned the rebate forms that were sent to him In order to uphold our high level of customer satisfaction, we have requested for the rebate forms to be sent to Mr [redacted] again Mr [redacted] should receive these in the mail within the next ten to fifteen business days.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage As such, Mr [redacted] membership was canceled on July 16, 2015, and refunds totaling $are being issued to his credit or debit card account as reimbursement of the monthly fees that he was charged for the service We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfactionSincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because your terms and conditions which were read to me by a representative of Great Fun didn't specify an additional trial membershipIf, upon cancellation, I was informed of a partner membership I wouldn't be taking this action Your business practices are opportunistic at best and predatory at worstWhile I appreciate you refunding my money that is at the VERY least what is incumbent upon you Additionally, you marketed your offers as CASHThese rebates for reservation/gas are not CASHI also appreciate this disclosure as it further represents your wanton ability to blind your customersI would also like to know how I might go about attaining those promised funds? Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your quick response Just to clarify, we have been charged again on 8/for the amount of $(which has been credited back to the account in early Sept), and my husband, [redacted] did call in June, before the day trial period was up, to cancel, but this has not been notated and we were getting charged after that I understand that this has been since resolved, and we will not be charged again Sincerely, [redacted]
RE: [redacted] *** / Revdex.com Complaint # [redacted] Shopper Discounts & Rewards Thank you for your recent correspondence regarding [redacted] concerns with canceling his Shopper Discounts & Rewards membershipLet me assure you that [redacted] complaint has been treated seriously [redacted] *** was informed that per the Shopper Discounts & Rewards Membership Terms of Service, we have elected to terminate his Shopper Discounts & Rewards membership due to unusual purchase behavior that does not reflect personal use of the membership In good faith, we will process [redacted] cash back rebates totaling $ We hope this letter provides more clarification to [redacted] *** as to the reasoning of his Shopper Discounts and Rewards membership cancellation Sincerely, [redacted] Manager, Customer Relations
May 29, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department /> RE: Revdex.com Case #: [redacted] Dear Ms [redacted] : This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier
Complaint: [redacted] I am rejecting this response because:In reference to this response from the company: If Mr [redacted] has his [redacted] account linked to his checking account, it is possible that our transactions reflected on his [redacted] statement before the actual funds were withdrawn from his checking accountMy response: The [redacted] account that I have is a credit card account and is NOT linked to ANY checking account My checking account was charged, as well as my [redacted] credit card also!!The charges are as follows:My [redacted] credit card - Original order on March for $34.90, July for $14.95, Aug for $14.95, Sept for $and Nov for $14.95My checking account - Jul for $14.95, Aug for $and Sept for $14.95We were charged a total of SEVEN which equates to $excluding the original order on Mar and I was only refunded $ The company has refunded charges on Nov of $to my checking account and on Nov of $to my [redacted] credit cardWe recently received a check for $dated Apr 2015.The total that is remaining due to me equates to $44.85; I wish to receive this amount in a check to close this long ordeal of an investigation.My wife notice all these charges and immediately started contacting the companyHer initial start of this matter was on Jan and has since continued up until todayShe has spoken with rep, [redacted] , Operator # [redacted] , [redacted] on Jan 2015, Ms [redacted] on Feb 2015, Ms [redacted] and Ms [redacted] on Mar AND lastly, Ms [redacted] in the Executive office on Mar and my wife left SEVERAL messages for Ms [redacted] voice mail on and May which went unanswered With all these contacts and no resolution to this matter, Revdex.com was my last step to get this rectified As you can see, this has turned into a major madness of mess!! Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I should add since the [redacted] name was applied to any billing, it defaulted to me that these costs were for cigars and not an added fee regardless of future cancellationI certainly wish this didn't happen but accept the action to resolve complaint Sincerely, [redacted] ***
July 27, VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”) Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaint filed with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant was sent to the insured today via overnight mail We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Ms [redacted] enrolled on March 25th, 2014, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store We are mailing Ms [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP As such, Ms [redacted] ’s membership was cancelled on June 10th, 2014, and $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service Ms [redacted] may also provide account statements depicting any fees or charges that were incurred due to the FYE Backstage Pass VIP fees for review and reimbursement She may either email ( [redacted] ) or fax (###-###-####) them to my attention We apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s additional concerns with his [redacted] membership [redacted] can expect to receive his second $rebate check by May 24, Please ask [redacted] to contact us at ###-###-#### if he does not receive the check by that date Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant CorporationBy way of background, Travelers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter researching her concerns, we found that Ms [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on August 27, 2014, after being transferred to one of our representatives by [redacted] * Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Ms [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Ms [redacted] Travelers Advantage membership was canceled on April 27, 2015, and refunds totaling $are being issued her credit or debit card account as full reimbursement of the fees that she was charged for the service Ms [redacted] Shoppers Advantage membership was previously canceled on October 20, 2014, and a refund of $was issued to her account at the time of cancellationWe apologize for any inconvenience that Ms [redacted] may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, [redacted] Customer Relations
RE: Revdex.com Complaint ID #: [redacted] We are responding to you regarding the above referenced complaint Thank you for your correspondence regarding [redacted] concerns As a Discover Card member, [redacted] is entitled to our Price Protection benefit This benefit provides card members reimbursement for the cost difference between the original price of an eligible item and the subsequent lower price when the item is found advertised at a lower price Exclusions and limitations do apply We have attached the list of our exclusions and limitations for your review Per our terms and conditions, the Price Protection benefit does not apply to any used, rebuilt, remanufactured, or second-hand items According to our records, [redacted] has recently submitted claims to us for items purchased through websites that either advertise as consignment shops or have consignment programs As we were not able to verify that the purchased items were not bought second-hand, [redacted] claims were denied If [redacted] can provide documentation from the merchants that the items were not previously owned, we will be happy to re-evaluate his claims We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ***’s concerns with Travelers Advantage, a service provided by Trilegiant Corporation By way of background, Travelers Advantage is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching his concerns, we found that Mr [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on August 22nd, 2013, after being transferred to one of our representatives by [redacted] The offer for joining Travelers Advantage was $worth of rebates for gas purchases The offer related to Shoppers Advantage was an additional $in rebates for purchases of gas Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships If Mr [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Mr***’s Travelers Advantage membership was canceled on October 1st, 2013, and he was not charged a monthly fee for the service Mr***’s Shoppers Advantage membership was canceled on May 13th, 2014, and a refund totaling $will be issued to his credit card account as full reimbursement of the fees that he was charged We apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Thank you for your correspondence regarding [redacted] ’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant CorporationOur records indicate that Mr [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 28, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number Upon calling the toll free number, Mr [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate he accepted The offer for joining Great Fun was $in rebates for purchases from [redacted] The offer related to Shoppers Advantage was $worth of rebates to be used toward gas purchasesIn order to avail himself of the promotional offers, Mr [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase Upon receipt of the completed rebate forms and receipts, Mr [redacted] ’s rebate checks would have been delivered within 4-weeksWe regret that Mr [redacted] did not receive the rebate forms that were e-mailed to him In order to uphold our high level of customer satisfaction Mr [redacted] may either e-mail ( [redacted] ) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims departmentMr [redacted] ’s Great Fun and Shoppers Advantage memberships are currently active Please ask Mr [redacted] to contact us if he would like to have his memberships canceled or if he has any further questionsWe apologize for any inconvenience that Mr [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, [redacted] Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] concerns with [redacted] Great Fun membership, a service provided by Trilegiant CorporationOur records indicate that [redacted] was enrolled in our Great Fun service on April 17, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number According to the terms of the agreement for Great Fun, if Mr [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he would be charged the current monthly membership fee Mr [redacted] trial period was scheduled to expire on May 23, On April 22, 2015, we sent Mr [redacted] an e-mail that provided him his Great Fun membership number and explained the terms and conditions of the service and how to access the Great Fun website to use the benefits of the program A membership kit was also sent to Mr [redacted] through the mail We regret to hear that Mr [redacted] did not receive the initial e-mail that was sent Mr [redacted] can be assured that his Great Fun membership was canceled on May 17, 2015, and he will not be charged a monthly fee for the service.We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfactionSincerely, [redacted] Customer Relations
August 10, [redacted] Complaints & Inquiry Consultant Revdex.com Berlin Road Cromwell, CT [redacted] This letter is in regards to M [redacted] concerns with her f.y.e Backstage Pass VIP membership f.y.eBackstage Pass VIP would never require anyone to remain a member in our services if he/she did not wish to do so Please be assured that we do make every effort to comply with a member’s request to cancel their membership in f.y.eBackstage Pass VIP for any reason According to our liberal policy, if a customer is dissatisfied with the services under the program, the company will cancel the membership and you will owe nothing further [redacted] can be assured that her f.y.eBackstage Pass VIP membership was canceled on August 7, and two credits of $were issued to her account Please have [redacted] provide a copy of her statement evidencing the overdraft fee was caused by f.y.eBackstage Pass VIP, so that I may review and refund accordingly [redacted] may send her documentation [redacted] or via email [redacted] m If you have any questions, please do not hesitate to contact me Sincerely, [redacted] Manager, Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me; as long as our name and credit card information have been removed from their list and we will no longer receive mail, e-mail, or phone calls from them Sincerely, [redacted]
Thank you for your correspondence regarding [redacted] ’s concerns with his [redacted] membership, a service provided by [redacted] Corporation By way of background, [redacted] is part of an established membership-based discount service company We jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that [redacted] was enrolled in both our [redacted] *** and [redacted] services on July 5, 2014, after making an online travel reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] , which our records indicate he accepted The offer for joining [redacted] was two (2) $reservation rebatesThe offer related to [redacted] was $in gas purchase rebates According to the terms of the agreements for [redacted] and [redacted] , if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees [redacted] was provided a separate phone number for each service to call to cancel Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] and [redacted] for any reason As such, [redacted] ’s [redacted] membership was canceled on August 3, 2014, and he was not charged a monthly fee We could find no record of a previous request from [redacted] to cancel his [redacted] membership, but [redacted] can be assured that the membership as canceled on May 23, 2017, and refunds totaling $will be issued to his credit card account as reimbursement of the monthly fees that he was charged for the service We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A [redacted] Customer Relations