Zara USA

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
In reference to complaint ID [redacted],  the company sent replace items which I received on 11/**/15 and find that this resolution is satisfactory to me and the matter has been resolved.Thank you so much for your assistance in this matter.
Sincerely,
[redacted]...

[redacted]

Dear Valued Customer, Regarding your complaint, please note the details of your case have been reviewed once again  on a tertiary level. Based on the details of our initial investigation, we were unable to identify any errors in the logistics process. Nonetheless, as a commercial gesture, a...

refund will be issued. This amount will appear on the original method used. Your continued loyalty to our brand is greatly appreciated and we hope that you revisit our website soon. RegardsZara.com Customer Service

Dear [redacted],
Thank you for contacting Zara.com.
In regards to the incorrect item received with order [redacted], we would first like to apologize for any inconvenience this incident may have caused you.
We have sent you a replacement Printed T-Shirt via our fastest method of shipment...

(Express, 24 to 48 hrs) on September [redacted], 2014, 1 (one) day after your complaint was received.
We understand this incident was of great inconvenience to you. As a token of our sincerest apologies, we would like to offer free express shipping on your next Zara.com order. Simply select Express as the method of shipment and contact us with the new order number so the fee can be reimbursed.
Regards,
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was happy to take a store credit in exchange.  The fact that this is not a possibility is really very strange.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, I've attached the order confirmation email and shipping confirmation email. Please find Zara planned to ship the 9 items via 2 packages. It suggests the 9 items are in different warehouses. It turned out shipped in one package and missing 3 items. Thank you very much for your help! I appreciate it! Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once the company sends me a free of charge Return Label slip (as they said), and fully refund my account in the same form of payment, the matter will be resolved.My address is [redacted]
Sincerely,
[redacted]

At this time, I have been contacted directly by Zara USA regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here] Zara has refused to refund me or re-deliver my order. I have send them my surveillance videos and they claim that my videos can't...

be use as evidence. Zara stated they have made their decision and that the tracking order show it was signed and delivered. Even though [redacted] admitted the delivery error, they still refused to solve my issue. I will try to resolve my issue at the small claims court at Chicago.  Please publish my complaint in the Revdex.com website. I would like to thank you for your time and effort. I really appreciate it.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
 
Thank you for contacting Zara.com.
 
In regards to the puffer coat purchased from Zara.com on November 2014, we would first like to apologize for the experience reported.
 
After thoroughly reviewing the details mentioned, we can disclose that...

item has been inspected for quality and there are no similar incidences of damaged lining or zipper associated with this particular article that would characterize a manufacturing flaw.
 
At this time we are unable to offer you a replacement or refund for the worn item.
 
Regards,
 
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Zara USA, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Zara.com.
We do understand you have mistakenly mailed products of other brands to our warehouse using a prepaid return label intended solely for the return of Zara.com purchases.
As a courtesy to you, we will review once again whether or...

not the described items are in our warehouse. Once additional information is available, we will be in contact with you.
Please note, however, in the event the items are not located, Zara.com will not assume responsibility for the loss as the return was made to our facilities incorrectly.
Regards,
Zara.com Customer Service

Dear [redacted],We would first like to apologize for the error that occurred with our courier service. In an effort to immediately take corrective action you will be contacted by a member of our Quality Assurance Department. Your continued loyalty to our brand is greatly appreciated and we look forward...

to improving your future shopping experiences with us. Regards

Dear [redacted],
Thank you for contacting Zara.com.
In an effort to understand the circumstances surrounding the delivery of your order [redacted] - shipped under tracking number [redacted] - , we have reviewed all the delivery details in conjunction with the carrier Ontrac.
Our records...

indicate there have been no errors in the delivery process and the delivery was made successfully to the shipping address requested at the time of purchase.
At this time, since the package is deemed delivered, we are unable to provide replacement or refund.
We sincerely apologize for any inconvenience this may have caused.
Regards,
Zara.com Customer Service

Dear [redacted],
Thank you for contacting Zara.com.
Regarding your email, we would first like to apologize for any inconvenience this may have caused.
Our records indicate your concern was already addressed and resolved by our Customer Service Department as of 8/**/2016, following our internal...

review. No further action will be taken at this time, as this case is deemed successfully settled.
In case of further queries, you may contact our Customer Service through the contact form, live chat or call us on [redacted].
Regards,
Zara.com Customer Service

Hello [redacted],This customer was refunded $258.70 on July **, 2016 for the return she made at the store. Please be advise we are working with our accounting department to refund her $11.45 in taxes that were not applied to the refund. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was in 2 Zara stores before the end of the last date to return the product. I followed Zara policy :- I sent an email 3 days after the date of the purchase to ask for an exchange or a return : Zara accepted it (by email)- BEFORE the expiration date of 1 month, I went to 2 stores but none of them was able to exchange it because they didn't have it anymore : each of them told me to contact the customer serviceZara is responsible to not have exchanged the blazer in a store, I did it on time.Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,This order was confirmed as delivered to the correct address by the carrier but as a commercial gesture we have issue a refund for the order as a commercial gesture. An email will be received to the customer's account confirming the refund. We regret any inconvenience this...

might have caused.thanks,Zara.com Customer Service

Dear [redacted], We wish to inform you that your case has been reviewed on a managerial level and our decision remains consistent. Accordingly no refund or replacement can be issued as all items returned have been refunded appropriately. For further queries, please contact our Customer Service at...

###-###-####.

Dear [redacted], Thank you for contacting Zara.com. In regards to your email, please note the item has been received and processed in our warehouse. At this time, a refund for the merchandise plus shipping has already been issued. You may refer to your Zara.com account to obtain the credit invoice. We apologize for any inconvenience this may have caused you. For further queries, please contact our Customer Service through the contact form or call [redacted]. You may also send us an email at [redacted].Regards,[redacted] Customer Service