Zara USA

Dear [redacted], Thank you for contacting Zara.com. In regards to your email, we would first like to apologize for any inconvenience this may have caused. On 2/*/2015 we received communication from you regarding your interest in exchanging the Structured Blazer from order...

[redacted]. We responded advising of your available options which were to process an even exchange in store, or to return via carrier for refund and a new purchase would then have to be made directly from the website. We did reiterate, as per our return policy, that articles must be within the return period and in their original condition to be eligible for return. On 3/*/2015 we received your email advising the stores of your choice no longer had the blazer in stock for exchange. At that time, however, a return or exchange could no longer be processed as it exceeded our one (1) month policy.  Please note that Zara.com allows a generous (1) month return policy and includes a free return label to facilitate the full refund of any unwanted items within the valid time frame.  For further queries, please contact our Customer Service through the contact form or call ###-###-####. You may also send us an email at [redacted]. Regards, Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Customer,  Please be aware that your matter is being review internally in order to give a prompt response . Thank you,Customer Services

I am not satisfied because at no point did Zara's accept accountability for their wrong doing.  Immediately their response was that there was no error on their end and to let my bank deal with the issue as if the bank caused the problem.  I am highly dissatisfied and will let people within my strong network aware of their poor, terrible, and selfish customer service.

Dear [redacted],
Thank you for contacting Zara.com.
We sincerely apologize for the negative impact our recent service interaction has had on your loyalty to our brand. Please note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future...

shopping experiences.
At this time the details of this experience have been successfully documented to facilitate improvements, and a member of our Customer Service Team will be in contact with you regarding this incident.
Regards,
Zara.com Customer Service

Dear Customer, Despite all of our products undergoing strict quality control, in an effort to better assist you, we are requesting that you forward us an image of the item in question. Can you confirm where the item was purchased, whether it was our online department or one of our store locations....

Please forward a copy of the receipt along with the item number that could be found on the  outside tag or inside tag, long number separated by a slash. Unfortunately with the information you provided us we are not able to locate your transaction.  We will await your response as we are diligently working to resolve the matter. Thank you, Customer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: my defective bag has not yet been replaced or refunded. I've attached photos and details of my original complaint below:Hello,
I purchased the minimal city bag less than 2 months ago in store . It
has self-destructed since then--as you can see from the photos, the
lining has come unglued from the leather and started to fray. I don't
have the receipt or tags anymore because I was initially pleased with
the bag and was keeping it. But it is really unacceptable for a full
priced bag to self destruct so soon after purchase . I would like to get
this repaired or get a new (same) bag . The Zara store manager advised
me to email to facilitate this. Can you please advise ? This is the bag I
purchased [redacted]
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 That's crazy. My actual tag displayed $39.99 and no one failed to mention it was suppose to be $49.99 when I originally purchased it. I brought it back because it had a hole in it, (again not my error) was to told several store had it and they didn't ( still not my error) went to many with no luck, and when I finally found one that did the price changes. The shirt has been returned and Zaire will no longer have my business. Also, why did I not get a response as to why the store manager intentionally gave me the wrong number for corporate? Everyone seems to keep ignoring that part of the messages. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Zara.com.
Based on your claim of non-delivery, and after reviewing the shipment details associated with your orders [redacted] ([redacted] Tracking Number [redacted]) and [redacted] ([redacted] Tracking Number [redacted]), our records indicate no errors...

during the delivery of your packages which were left at the front door of the address requested at the time of purchase.
As per our purchase conditions, the product(s) will be at your risk from the time of delivery. At this time, we are unable to substantiate your claim, and no further compensation will be issued.
For further queries, please contact our Customer Service through the contact form or call us on [redacted].
Regards,
Zara.com Customer Service

Dear [redacted], Thank you for contacting Zara.com and for your interest in our products. Regarding you email, we have received your address confirmation and will begin the process of sending you a check for your refund. Please allow 5-7 business days in order to receive the check by mail .  We...

hope you find this information useful. For further queries, please contact our Customer Service through the contact form or call ###-###-####. You may also send us an email at [redacted]. Thank you,Customer Services

Dear [redacted],
Thank you for contacting Zara.
We would first like to apologize for any inconvenience this may have caused.
According to our policy, if the store credit was issued on December 2011, you would have until December 2014 to use it. Once expired, the store credit can no longer be...

reinstated. Please refer to our policy stated on the back of the receipt handed to you, as well as on the back of the card.
Unfortunately, at this time, we are unable to honor the expired credit.
Regards,
Zara Customer Service

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted]. The last time they contacted me was on 6/**/15 requesting information about my purchase (date, location of store, scan of receipt). I responded with all the information on 6/**/15...

and have not heard back from them since. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting [redacted].
We do acknowledge your dissatisfaction with this experience and would like to express our apologies for the inconveniences caused.
At this time, we kindly ask that you return the Color Block Sweater ref. [redacted] for a refund in the...

original form of payment. Although we have not received similar reports of manufacturing flaw associated with this article, we will assess the issue you report.
Regards,
[redacted] Customer Service

Dear [redacted],
We are currently working to have this matter resolved for you. For any additional concerns pertaining to this incident, we recommend that you contact our Customer Service via phone at ###-###-#### or Live Chat at Zara.com.
Regards,
Zara.com Customer Service

Dear Customer, Thank you for contacting us. As per our policy in order to offer an exchange or return we kindly ask to visit our store location with the original receipt. We regret we wont be able to further assist you . Regards, Customer Services

Hello [redacted], We apologize for any inconvenience this experience may have caused. Our records indicate, that we have attempted to contact you regarding this matter and our attempts were unsuccessful. Accordingly, a member of our Quality Assurance team will attempt to contact you once again. Regards

Dear [redacted],
Thank you for contacting Zara.com.
Our records indicate your concern was already addressed and resolved by our Customer Service Department as of November [redacted], 2016, following our internal review. No further action will be taken at this time, as this case is deemed successfully...

settled.
Regards,
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm following up on the status of my complaint with the clothing company Zara's.  I received an email from them on 12/**/2014  that they will follow up with their investigation and to allow them 5-7 business days for a response.  I have not received a response from them and would like to know the status of this investigation. Blessings,[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Zara.com.In an effort to understand the circumstances surrounding the delivery of portion of your order [redacted] - shipped under tracking number [redacted] - , we have researched all the information available regarding the parcel’s processing and...

delivery. Our records indicate the delivery was made successfully, and the parcel was left at the front door of the address requested at the time when the order was placed.
As per your request, we have reviewed this case once again and a member of our Customer Service will be in contact with you shortly regarding your concerns.
We sincerely apologize for any inconvenience this may have caused.
Regards,
Zara.com Customer Service