Zara USA

Dear [redacted], Thank you for contacting Zara.com once again . After further review  with our courier, your claim for non delivery of order [redacted] was denied. Our courier [redacted] has confirmed that your package was successfully delivered to the shipping address you provided.Accordingly, no...

refund or replacement can be issued at this time. We do apologize for any inconvenience caused by this matter.Kind Regards, Customer Services

Dear [redacted],Thank you for contacting us. We would like to inform you that As per ZARA policy “Any product purchased from Zara that remains unused may be exchanged for another product or returned for a full refund within a one month period of the purchase date as long as the...

article(s) maintain their original tags and are accompanied by an original receipt. Please bear in mind that our collections (Women, Men and Kids) are updated twice weekly to ensure we only offer the latest trends in fashion. Our return policy reflects the fast paced nature of our company. Therefore we are unable to accept items that are outside of 1 month window for return, and possibly already sold out and replaced by newer styles. While we are aware that our [redacted] store closed for renovations on June 2014, we had other options to accommodate customers with their returns and we were also accepting returns at our other stores located in [redacted].  We are entitled to deny any returns that does not comply with our return and exchange policy. Since the purchase took place longer than the one month return period, we regret that we are not able to grant your request at this time. We regret the inconvenience this might have caused you.Kind regards, Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello. My response remains the same as well, as I continue to look to the Revdex.com to make a change in your decision. I am a dissatisfied customer and all I ask is for the difference in amount to be paid back to me. As you'd like to go back and forth, I wish not too but to only recieve whats basically been taken from me. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Customer, Thank you for contacting us. As per our records your order was delivered correctly and unfortunately  we cannot assume lost . We regret we wont be able to further assist . Thank you, Customer Services

Dear [redacted],
 
Thank you for contacting Zara.com.
 
In regards to your email, please be advised your feedback is very important to us and it has been documented in your case.
 
Please bear in mind our items are inspected for quality and there are no reports indicating...

the coat ref [redacted] you ordered in January have manufacturing issues.
 
After reviewing your request and pictures, we have determined we are unable to accept the item for return as it is not considered defective by design,  and it has been worn. We do apologize for any inconvenience this may have caused.
 
For further queries, please contact our Customer Service through the contact form or call ###-###-####. You may also send us an email at [redacted]
 
Regards,
 
Zara.com Customer Service

Dear [redacted],Thank you for contacting Zara.com.
Concerning your query , please note our system does not support the option mentioned . Regards,Zara.com Customer Service

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],Thank you for contacting Zara.com.In regards to your email, please note the refund for the second Beaded Embroidered Dress had already been issued as of Dec **, 2014, as per your feedback.We apologize for any inconvenience this may have caused.If you have any further questions please...

contact us through the contact form or by calling ###-###-####. You may also send us an email at [redacted]

Dear [redacted], We would first like to apologize for your most recent service interaction with our customer support group. Your experiences and feedback act as a catalyst in supporting corporate change.  At this  time, we are happy to see this matter was resolved as of [redacted] March,...

2016 with a replacement being issued.Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Zara has refused to stand by the quality of their garment without a justified explanation. A complete refusal to accept a return is unacceptable as I can no longer wear the item as-is.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dea[redacted], According to our records, a member of our Management Team had recently contacted you with a resolution to your case. If this is not the case we ask that you contact us at your earliest convenience, so that we may resolve this issue. Our Customer Service is available Monday to Friday from...

8.30 am to 7.30 pm EST and Saturday from 10.00 am to 4.00 pm EST. We look forward to speaking with you. For further queries, please contact our Customer Service at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I'll be waiting for my refund as stated from business
Sincerely,
[redacted]

Dear Customer, Upon further review, we have determined the reported defect is not a manufacturing defect and we are unable to process a return, or send out a replacement. Our return and exchange policy is the same online and in our stores . We reserve the right to deny are turns that do not comply...

with our terms and condition . Since your purchase is well over our 1 month policy guarantee we regret we won’t be able to further assist you .  Kind Regards, Customer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
I do not agree with the resolution.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Zara.com and for your interest in our products.Regarding your case, we have reviewed the details related to your claim and have completed a secondary review based on your complaint. As always we aim to offer a reliable service and stand committed to improving the overall experiences of all our customers. Accordingly, as a commercial gesture a favorable exception has been made for your choice of  a refund or replacement. As such, you will be contacted by a member of our team. For further queries, please contact our Customer Service through the contact form or call ###-###-####. You may also send us an email at [redacted].

Dear [redacted],Thank you for contacting Zara.com.In an effort to understand the circumstances surrounding the delivery of your order [redacted], shipped under tracking number [redacted], we have initiated an investigation in conjunction with our carrier.
We appreciate your patience while...

we review this incident, and you can expect contact from a member of our Customer Service team with a solution for the concern reported.
We sincerely apologize for any inconvenience this may have caused.Regards,Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I would like the difference from the tag and what I paid for credited to my account. Zara has not done a good job meeting the customers satisfaction.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for your response. As we stated in our previous communication, we can confirm that the credit card was never handed to the cashier while processing either transactions. Please contact your issuing bank and/or file a police report immediately. The agents from those institutions would compile the information on your behalf and conduct aninvestigation. This would be the protocol to adhere by.At this time our decision remains consistent, and a credit of $205.73 will not be processed.We apologize for any inconvenience this might have caused you.  Kind regards,Customer Service Department

Dear Customer, Thank you for contacting us . In regards to your email, please be advised your feedback is very important to us and it has been documented in your case.At Zara, we aim to provide cutting edge and up to the minute fashion at affordable prices. In order to achieve this, the quality of...

our product is never jeopardized. So it is therefore of great concern that you are not satisfied with your purchase.In order to review the cases internally would you please provide further details as far as the purchase and item number along with the pictures for further review . If you have a case number please provide us with the information as well .  Kind Regards Customer Services