Zara USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I would like the difference from the tag and what I paid for credited to my accountZara has not done a good job meeting the customers satisfaction In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] **,Thank you for contacting Zara.com.In regards to your email, please note the refund for the second Beaded Embroidered Dress had already been issued as of Dec **, 2014, as per your feedback.We apologize for any inconvenience this may have caused.If you have any further questions please contact us through the contact form or by calling ###-###-####You may also send us an email at [redacted]

Dear [redacted] ***,Thank you for contacting usWe would like to inform you that As per ZARA policy “Any product purchased from Zara that remains unused may be exchanged for another product or returned for a full refund within a one month period of the purchase date as long as the article(s) maintain their original tags and are accompanied by an original receiptPlease bear in mind that our collections (Women, Men and Kids) are updated twice weekly to ensure we only offer the latest trends in fashionOur return policy reflects the fast paced nature of our companyTherefore we are unable to accept items that are outside of month window for return, and possibly already sold out and replaced by newer stylesWhile we are aware that our [redacted] *** store closed for renovations on June 2014, we had other options to accommodate customers with their returns and we were also accepting returns at our other stores located in [redacted] We are entitled to deny any returns that does not comply with our return and exchange policySince the purchase took place longer than the one month return period, we regret that we are not able to grant your request at this timeWe regret the inconvenience this might have caused you.Kind regards, Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was in Zara stores before the end of the last date to return the productI followed Zara policy :- I sent an email days after the date of the purchase to ask for an exchange or a return : Zara accepted it (by email)- BEFORE the expiration date of month, I went to stores but none of them was able to exchange it because they didn't have it anymore : each of them told me to contact the customer serviceZara is responsible to not have exchanged the blazer in a store, I did it on time.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Zara USA, Incregarding complaint ID [redacted] Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Zara.com As per the purchase conditions you agree to when completing your purchase at Zara.com, we are under no obligation to sell the product(s) to you at the incorrect (lower) price At this time, our decision remains consistent as the price paid for order the [redacted] with detachable patches (ref [redacted] ) was the same displayed on the website at the time of purchase Regards, Zara.com Customer Service

Dear [redacted] , Thank you for contacting Zara.com In regards to the incorrect item received with order [redacted] , we would first like to apologize for any inconvenience this incident may have caused you We have sent you a replacement Printed T-Shirt via our fastest method of shipment (Express, to hrs) on September ***, 2014, (one) day after your complaint was received We understand this incident was of great inconvenience to youAs a token of our sincerest apologies, we would like to offer free express shipping on your next Zara.com orderSimply select Express as the method of shipment and contact us with the new order number so the fee can be reimbursed Regards, Zara.com Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not agree with the resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear ***,Thank you for contacting Zara.com Regarding your query, please be advised you can only receive an even exchange for the same item in a different size or color in store, if stock is availableAs per our policyif you wish to exchange an item from home, you have to return the item and make a new purchase online.Best regards,Zara.com Customer Service

I am not satisfied because at no point did Zara's accept accountability for their wrong doing Immediately their response was that there was no error on their end and to let my bank deal with the issue as if the bank caused the problem I am highly dissatisfied and will let people within my strong network aware of their poor, terrible, and selfish customer service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I still don't know if my credit card was used to make this purchase , or not.I got an email from zara.com on [redacted] stating that an order was made for $and what was in the orderi cancelled the order because I know I didn't place itmaybe someone legitimally placed the order and gave the wrong email address zara should contact the OTHER [redacted] and find out what the correct email is otherwise that person will never get their zara merchandise and never find out what happened In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Zara.com As per our Gift card conditions you agreed to when placing your order at Zara.com, as well as our previous communication, the Card can be used to purchase any item for sale in any of the ZARA stores or via www.zara.com The Card cannot be used in stores of any other country or at the www.zara.com website in any other country Additionally, Virtual Cards purchased via www.zara.com may be returned within one month as of the date of dispatch of the virtual Card by ZARA to the intended recipient thereof Once again, we reiterate we are unable to grant your request and apologize for any inconvenience caused by this matter Regards, Zara.com Customer Service

Revdex.com: On 12/*/2014, the company refunded my money for the purchase, in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear [redacted] ,Thank you for contacting Zara.com Concerning your query , please note our system does not support the option mentioned Regards,Zara.com Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear Zara.com Customer Service Team,I understand that your system does not support giving a store creditHowever, my complaint has still not been resolved because you have not offered me any accommodation to resolve the complaintIn light of the negative experience I have had communicating with Zara, and to retain me as a customer, I believe it would be appropriate for you to offer me a refund - at least a partial one Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear ***, Thank you for contacting Zara.com We would fist like to apologize for any inconvenience this may have causedPlease note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future shopping experiences As a commercial gesture, we will send a replacement of the Long Sleeve Mini Dress ref [redacted] that you state was not received correctlyWe kindly ask you to please return the incorrect item at your earliest convenience using the [redacted] pre paid label included in the boxI you no longer have the label, please advise us and we will provide you with a new oneYou may contact our Customer Service through the contact form, call ###-###-####, or send us an email at [redacted] Regards, Zara.com Customer Service

Dear [redacted] ,Thank you for contacting Zara.com.We would first like to apologize for any inconvenience this may have caused you.After further reviewing this incident, we would like to inform you that we will accept the return of your order [redacted] as a one-time exception.We kindly request that the items are sent back within the next 24-business hours.For further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at [redacted] .Regards,Zara.com Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory in its entirety but will accept the refund of my purchase since due to the delay the products ordered from the company are no longer of use to me, neither would one product without the otherI would like to add that the company did not provide proper service upon contacting them at their customer service number, its representatives did not display concern for my issue and did not offer any options as are being offered now, despite having explained to them that it was a Christmas gift and that I was only trying to solve the matterI spoke to representative " [redacted] *." would not provide her last name, and called again and spoke to what was said to be the [redacted] , don't know of said employees are payed very little, dislike the company they work for or simple do not like their jobI would also recommend the company that if is not certain that their shipment will arrive at their destination not to offer a service that is uncertain and will cause the client inconveniences, I will not be purchasing from this company in the future since I am not pleased with my experience and the treatment provided on their behalf Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Zara.com In regards to your email, we would like to inform you the extended timeframe for all store and standard deliveries was successfully published online at zara.com on November***, For your reference, we are including a screen capture of the message indicating the extension to to business days We do understand the timeframe provided is not convenient to you, and if you are no longer interested in keeping the items purchased, you may return the order for a full refund in the original form of payment Regards, Zara.com Customer Service