Zara USA

I would like a refund or at the very least a replacement of the shoes.

Dear [redacted],
Thank you for contacting [redacted].
We would first like to apologize for any inconvenience this may have caused.
Regarding your order [redacted], our records indicate the package was shipped from our warehouse in one single box with all 9 items included, therefore we are unable to...

process a replacement or refund.
In case of further queries, please call our Customer Service on [redacted] or contact us by chat through our website.Regards,
Zara.com Customer Service

Revdex.com:At this time, my complaint, ID [redacted] regarding Zara USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

At this time, I have been contacted directly by Zara USA regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 
It took for me to reach out to them on [redacted] to get a response via email. The email asked me to give details...

about the event and no one has contacted me since. It has been a whole month. I still have not been able to return my items.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 
 I still not received my stuff back someone sign for the package [redacted] have prof that they did received it. where is my items. severtal times when I called they told me the items was in the werehouse and from no where they told me they never receive it but when I told them I have prof from [redacted] the someone there sign for the package. they change the history again and said that they did received it but the box was empty. so what story shoul I believed I only want my items back or somebody to paid my money of the cost of my items. thanks.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We sincerely apologize for the overall experience reported. At this time our records indicate that this matter was resolved with an express replacement completed on September **, 2015. For further queries, please contact our Customer Service through the contact form or call...

###-###-####. You may also send us an email at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is clear from all the chat transcripts that nothing got resolved. Again they are playing this game. I am so appalled by their lack of concern. I hope the representative who contacts me has more to say than sorry. 
 
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Zara.com.
In regards to your email, please be advised our policy is reflective of the pace of our company, so we can continue providing a fast turnaround of trends and styles. Your order is from Jun [redacted], 2014, invoice date June [redacted], 2014, and we received your request to make a return on September [redacted], 2014. Regrettably, your  return could no longer be accepted as it is outside the 1 month window for return.
Regards,
Zara.com Customer Service??

Dear [redacted],
Thank you for contacting Zara.com.
In regards to your email, we would like to inform you the extended timeframe for all store and standard deliveries was successfully published online at zara.com on November[redacted], 2014.
For your reference, we are including a screen capture of...

the message indicating the extension to 4 to 8 business days.
We do understand the timeframe provided is not convenient to you, and if you are no longer interested in keeping the items purchased, you may return the order for a full refund in the original form of payment.
Regards,
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As a long standing and loyal customer, this reaction is unacceptable! All I am asking for is store credit to SPEND MORE MONEY IN YOUR COMPANY. The [redacted] at the store told me you are able to make exceptions and I have been asking you for far too long to make one now. The dress is brand new with tags on and it doesn't fit. As a full time employee, full time student, and mother of two, I can't believe that a profitable company like you can't afford to give a measly $60 credit to a company for a piece that doesn't even fit her. I absolutely do NOT accept your response and will keep complaining until a resolution is made.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Zara.com.
 In an effort to understand the circumstances surrounding the delivery of your order [redacted], shipped under tracking number [redacted], we have initiated an investigation in conjunction with our carrier [redacted]. Our records indicate...

the delivery was made successfully to the same address requested at the time when the order was placed, and the package was left at Front Door.
 Please note as per the terms and conditions agreed to when you shop at Zara.com, the product(s) will be at your risk from the time of delivery.
 At this time, since the package is deemed delivered, we are unable to provide a replacement or refund.
 
 We sincerely apologize for any inconvenience this may have caused.
 Regards,
  
 Zara.com Customer Service

Dear [redacted], Thank you for contacting Zara.com. We would first like to apologize for any inconvenience this may have caused. We originally reviewed this matter in December 2016 and we determined that the article was not eligible for return. At this time, in alignment with the information provided by...

the store, our decision remains consistent. Regards, Zara.com Customer Service

Thank you for contacting [redacted] and for your interest in our products Regarding your claim please note that the details reported have been reviewed on a tertiary level. At this time however,  we were unable to identify an error with the composition provided. For your records we have included a screenshot from our website as well as a detailed description below: UPPER100% goat leatherLINING80% polyurethane, 20% polyesterSOLE100% styrene butadiene rubberSLIPSOLE95% goat leather, 5% polyurethane Regards[redacted] Customer Service

Dear [redacted],
Thank you for contacting Zara.com.
As per the purchase conditions you agree to when completing your purchase at Zara.com, we are under no obligation to sell the product(s) to you at the incorrect (lower) price.
At this time, our decision remains consistent as the price paid for order the [redacted] with detachable patches (ref. [redacted]) was the same displayed on the website at the time of purchase.
Regards,
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Zara.com.We apologize for the experience referenced and stand committed to renewing your faith in our brand. Please note the chat transcripts associated with your service interactions were audited however we were unable to identify any...

unresponded concerns. Nonetheless, your continued loyalty to our brand is greatly appreciated and  a member of our Quality Assurance Team will contact you promptly.
For further queries, please contact our Customer Service through the contact form or call [redacted]. You may also send us an email at [redacted].
Regards,
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have made several attempts to respond through your website, but keeps on giving me error. This issue has not been resolved. Zara does neither wants to refund the money to me nor allow my niece to redeem her present.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]