Zara USA

Dear *** ***,Thank you for contacting usWe regret the experience you had at our *** storeWe have begun investigating this matter internally and we plan on taking appropriate action once our investigation is completeKindly allow 5-business days for the investigation to
be completed.We regret that we are not able to process a credit until the investigation have concluded Kind regards, Zara Customer Service Department

Dear ***,Thank you for your response.Your best interest is our priority, and the request to return ithe article at your earliest conveninence aims to expedite the resolution of this matterYour refund will be issued upon receipt of the article.Regards,Zara.com Customer Service

Dear ***,
Thank you for contacting Zara.com
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In an effort to understand the circumstances surrounding the delivery of your order *** under tracking number ***, we have initiated an investigation in conjunction with our carrier UPSOur records indicate the delivery
was made successfully to the same address requested at the time when the order was placed, and the package was signed for by * ***
Please note as per the terms and conditions agreed to when you shop at Zara.com, the "delivery" shall be deemed to have ocurred or the goods shall be deemed to "have been delivered" upon signing for receipt of the products at the agreed delivery address
At this time, since the package is deemed delivered, we are unable to provide replacement or refund
We sincerely apologize for any inconvenience this may have caused
Regards,
Zara.com Customer Service

Dear ***,Thank you for contacting Zara.com.We would first like to apologize for any inconvenience this may have caused.After further review of this incident, we ask that you kindly return the Combined Print Dress ref* within the next to business hoursOnce we
receive the item, a refund will be issued to the original form of payment. For your convenience, you may use the *** prepaid label we included with the order.For further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at ***Regards,Zara.com Customer Service

Dear ***,
Thank you for contacting Zara.com
Please note the details of your experience have been documented to facilitate service improvements
We would like to apologize for any inconvenience caused by this price tag discrepancyIn regards to item *** with Detachable Patches
***, our systems indicate the price that was charged for this item is $Please note, the price paid for the item is the price agreed upon checkout
Regards,
Zara.com Customer Service
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Dear ***,
Thank you for contacting Zara.com
In regards to your email, please be advised we are unable to disclose any personal details used to place orders at Zara.comNevertheless, we understand an unauthorized transaction may have occurred with your personal details, and we recommend
that you contact your local Police Depatment to file an official reportOnce you have a police statement, you may forward a copy to *** so it can be reviewed by the corresponding department
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is not a professional way to conduct businessI tried to return this item only days after the month period, not weeks or months laterYou have the power to take back this item and I urge you to do so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,Thank you for contacting Zara.com.In regards to the adjustment offered on order ***, please note it has been completed on January ***, Although the discount is not visible on your invoice, we kindly suggest that you review your bank statement to confirm the applied credit.Regards,Zara.com Customer Service

Dear ***,Thank you for contacting Zara.com.In regards to your refund, we are able to confirm it has been successfully issued on January *, to the original method of payment for the order.We highly recommend that you review this matter directly with your financial institution.Regards,Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The Revdex.com Response was placed in my spam file and I just saw itThen the item could not be returned in to 48hrs as requestedIt is ludicrous that ZARA imposes such a short timeline to return considering that it took them a week to initially refuse (pre Revdex.com complaint) my request for refund, then they denied it and had me go to Revdex.comI will be sending the item back but need at least a week, as I will be on a business trip next weekThanks*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I received a phone message from ***, customer representative from Zara, extension ***I called him back on Friday, December *** at 7:pmWe were on the phone for minutesHe stated that he listened to my conversation with the customer representative that cancelled my order and he recognized that she miscommunicated with me since she cancelled my whole order without asking me if that is what I wanted or telling me that she was canceling my whole order*** stated that as "commercial courtesy" he would send me a $gift cardI stated to him that by canceling my whole order the customer service representative got me to lose money $(the animal print dress is $now, I had ordered it for$ The Guipure York Dress is $nowI had ordered it for $41.93).I would like the gift card to be the value of the difference between the price of the items now from the price I would have paid for them $I find it unethical of Zara make me take the loss because of an employee's mistakeWe can all make mistakes but Zara should respect me as a customer and give me the difference in a gift card so I can reorder my items and pay the price I did before since I was never informed or authrized my order cancellation. I look forward to hearing from Zara.Kindly,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,Thank you for contacting Zara.com.In regards to your email, we do understand the time frames for delivery are extremely important and we continue working profusely so that all deliveries can be completed within the window provided.As per our previous communication, for all orders placed on Nov**, 2014, our goal is to have the packages delivered by the end of day today Dec**, (8th business day). We are happy to inform you that your order *** has been successfully delivered Dec*, at *** ** local time, therefore within the agreed timeframe.Best regards,Zara.com Customer Service

Dear ***,Thank you for contacting Zara.com.We would first like to apologize for any inconvenience this may have caused you.As per the "How to Buy" section of our website, we do not recommend customers to use PO Boxes as their shipping address, due to the fact that we ship via *** and ***
However, we do not rule out this possibility in the future.At this time, your package is in transit back to our warehouse therefore we are unable to reroute it back to youAs an alternative, you may send us your physical address and we can ship a replacement of the T-Shirt with Bow Applique while it is still available onlineA refund for the T-shirt with Dragonfly Applique will be issued as it is currently out of stock for replacement.If you prefer, you may re-purchase the available article at your convenience, shipping the parcel to a physical address via Express Delivery, and contact us to reimburse the delivery costs as a commercial gesture.For further queries, please contact our Customer Service through the contact form or call ###-###-####You may also send us an email at ***?

I purchased a bag for my daughter online for my daughter in November for Christmas, it was not her style and the Zara in Roosevelt Field would not except a return that was unused and presented with an receipt for store credit or otherwise. I am truly disappointed with Zara. Tried also calling customer service which also not help.

Dear [redacted],
Thank you for contacting Zara.com.
As per the purchase conditions you agree to when shopping at Zara.com, the products will be at the customer's risk from the time of the delivery. As you  have signed the door tag authorizing [redacted] to release the package at your door, we...

cannot assume responsibility for the loss.
At this time we are unable to process a replacement or refund for this order, as the delivery was successfully completed at the address provided.
Best regards,
Zara.com Customer Service

Dear [redacted],We have received your inquiry to our customer service email ([redacted]) on Friday 1/**/15.We apologize for the delay due to the yesterday's holiday.  We will be sending you a new $25.00 Zara gift card to your mailing address as stated in our...

email from last Friday. Please see email attached. Kindly allow 5-7 business days to received the card in the mail.A new email will be sent to you with the [redacted] tracking information once the card is shipped to you.   We apologize for any inconvenience this might have caused you. Kind regards,Customer Service Department

Dea[redacted],Thank you for contacting us and expressing your comments to us.
At Zara we have endeavored to establish a reputation for friendly customer service and this means at all points of the sale, whether it be with assisting in locating items on the shop floor, in the fitting rooms, product knowledge, at the final point of sale when paying for your purchases or when returning items.  Zara USA is part of a diverse and multicultural company that has over 140,000 employees of different nationalities, cultures, languages and beliefs serving customers across 88 countries. We do not tolerate discrimination of any form.
We apologize for the experience you encounter at our ZARA store. Please rest assured we will speak directly to the Store Manager and discuss this issue in order to avoid a repetition of such a situation in the future. Your experience will also be discussed with the Regional Manager and the Human Resources Department to ensure that our customer service is kept up to the highest possible level at all times.
In order to assist you with your transaction kindly provide us with your mailing address in order to provide you with a free of charge Return Label slip. Once we receive the items we will provide you with a refund in the same form of payment .
Many thanks for taking the time to write to us and bringing this matter to our attention. Once again please accept my sincere apologies for the inconvenience caused.

Kind Regards,
Customer Service Department

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Zara did not allow me to ship fealty pants back to them and there only resolution was for me to go in store and closest one is 5 hrs away. This will be the last time I spend that much money now that I know they have poor customer service. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]