Zara USA

ZARA
Sorry but your Customer Services is no good I purchase shoes lost my receipt when going to tried the shoes at home is the same par o shoes same number obviously your RETURN POLICE IS SUCK the cashier from NATICK MASACHUSETTS WAS VERY RUDE UNPROFESIONAL either the manager did Nothing.
keep the shoes ok. I love shopping at Zara but no anymore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 i still don't know if my credit card was used to make this purchase , or not.I got an email from zara.com on [redacted] stating that an order was made for $233. and what was in the order. I cancelled the order because I know I didn't place it. maybe someone legitimally placed the order and gave the wrong email address.  zara should contact the OTHER [redacted] and find out what the correct email is.  otherwise that person will never get their zara merchandise and never find out what happened
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting us. During our sale season we have sale prices advertised thoughtout the store, however the final price point for each article is listed on the price tag.The price tag on the boots you are mentioning art#5154/301 are marked $99.99 and...

our system indicate the same price for this article. At this time our decision remain consistent, we regret we will not offer any other price aside from the price shown on the price tag.We apologize for the inconvenience this might have caused you. Kind regards,Zara Customer Service Departmet

Dear Customer, Thank you for contacting us .After further review, please be aware that the reported defect is not a manufacturing defect, it is  defect of use and we are unable to proceed with a return or send an replacement . We regret we wont be able to further assist. Thank you,...

Customer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am pleased to have been refunded the expedited shipped my amount.  Having said that, the item I was sent costs approximately half of the item I requested  I will consider the matter resolved when I have received the difference between what I paid and the item currently in my possession  
 
 I have previously filed a complaint in connection with this issue. It was partially resolved. I did not receive the item I ordered: I was delivered a toddler jacket instead of a woman's sweater. I received a partial credit for the difference between the item I ordered and the item I received. I mailed the toddler jacket back to Zara in early January and have still not received the remainder of my refund. I live chatted with someone early last week on the issue who told me that my problem needed to be escalated and I would hear back within 2 days. I have not heard back.
 
I would like the difference between what I've been refunded to date and the full amount to be refunded right away. The business now has all of their merchandise and my money.
Sincerely,
[redacted]

Dear Brian,Thank you for contacting [redacted] and for your interest in our products.We would like to thank you for giving us the opportunity to further review the details of your claim. Please note, your continued loyalty to our brand is greatly appreciated. As indicated in our initial...

correspondence, the courier was unable to identify an error in logistics.  Nonetheless, as a commercial gesture we will be issuing a full refund for your order. Accordingly, this amount will appear on the original method of payment used. In case of further queries, please call our Customer Service on [redacted] or contact us by chat through our website.Regards,

Dear Valued Customer,We would first like to apologize for your overall shopping experience. As always, our goal is to offer a consistent and reliable service and we regret this was not achieved. Accordingly, an email confirmation has been sent to your address on file with details of the refund...

that has been processed. To improve on your future shopping experiences with us, a member of our Quality Assurance Team will contact you within a timely fashion. We look forward to speaking with you and to renewing your faith in our brand. Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
Ok But if it's now at the Rental office and my manager said she sign why should I pay for something that I sis my get that don't make no [redacted] sense how yall know [redacted] even brung it out the truck they could have just scan it and she sign for a bunch of packages I refuse to be charge for an item I don't even have 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A refund such as the company says HAS NOT BEEN ISSUED, what was issued was an email to me stating that a refund would be processed within 10 to 14 days "depending on my bank", my bank does not at all take that amount of time to process that, as I would think no bank does. I don't know whats going on with the company but its obviously something sketchy, probably be worth taking a look..maybe reviewing them with the attorney general's office? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I never received a verbal or written email response from company to date. However, the missing shoes were finally sent in reference to complaint ID [redacted], and I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

[redacted]

Dear Customer,  Thank you for contacting us . Regarding your matter if the transaction was outside our one month policy and the original receipt was present a store credit would be issued. Otherwise if the original receipt is not present an exchange for the current selling price will be offer....

In this case since the item was left at the store we regret we wont be able to further assist since our offer was denied by the customer . Regards, Customer Services

Dear [redacted],
Thank you for contacting [redacted].
Regarding the delivery error reported, we would first like to apologize for any inconvenience this may have caused you. According to our last communication, and per the delivery notes provided, we concluded that the package was delivered...

successfully to the address on file.
We have further reviewed the delivery details provided by the carrier, and a member of our Quality Assurance Team will be in contact with you to discuss the matter and provide you with a suitable resolution.
Best regards,
[redacted] Customer Service

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,
[redacted]

Dear Customer,  Please be aware that our decision remains consistent as it is not a policy and procedure that ZARA adhere by .  Thank you, Customer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I can understand the return policy if it was a case of returning a product. My complaint is about a defected product. The jeans ripped on a very unlikely spot without any pressure on the spot where was not even worn out. This is clearly a defected product, which should not be considered as a regular return. This is unacceptable
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
As per our purchase conditions, Zara shall not be responsible for any product that has not been properly identified and authorized for return in accordance with Zara's return policy. The return of any improperly or non-identified and unauthorized product is at your sole risk and you shall bear all costs under such circumstances. Zara shall have no liability or obligation to you for such an unauthorized product return.
Regards,
Zara.com Customer Service
?

Dear [redacted],
 
Thank you for contacting Zara.com.
 
We would fist like to apologize for any inconvenience this may have caused. Please note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future shopping...

experiences.
 
As a commercial gesture, we will send a replacement of the Long Sleeve Mini Dress ref [redacted] that you state was not received correctly. We kindly ask you to please return the incorrect item at your earliest convenience using the [redacted] pre paid label included in the box. I you no longer have the label, please advise us and we will provide you with a new one. You may contact our Customer Service through the contact form, call ###-###-####, or  send us an email at [redacted]
 
Regards,
 
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I provided my apartment number [redacted] when I placed the order, not just provided the address of our building. There are more than 100 apartments in our building so delivering to the front door didn't mean the delivery process was completed. If someone send the package to the street, it doesn't mean the package was sent to the building, right?    I placed online orders from other websites before, they can deliver packages to the door of my apartment [redacted] not just to our building.Most of the companys care about their customers satisfaction, but please don't make a Zara customer like me feel that Zara don't even care about whether their customers receive their orders. Zara was in the best position to prevent this case from happening, for example, Zara can provide a choice of requiring signiture when delivering. Also, Zara can choose a shipping method that deliver package to the exact address. So, I cannot understand why Zara has no responsibility for this case, there are so many ways to ensure that customers can receive their orders.Please consider what effect Zara could bring to a customer who love Zara for more than 3 years.I'm looking forward a fair result. Thank you!I hope I can get a fair solution.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting [redacted].
We sincerely apologize for the negative impact our recent service interaction has had on your loyalty to our brand. Please note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future...

shopping experiences.
Regarding your report, our records indicate this matter has been successfully handled and a refund was processed by our Customer Service department on September [redacted], 2016.
In case of further queries, you may contact our Customer Service at [redacted] or via chat at [redacted].
Regards,
[redacted] Customer Service