Zara USA

To whom it may concern,Please be advise that the customer contacted our Call Center today 8/*/16 regarding her transaction. This is a first contact we have receive from customer. We would like to clarify if we can review this with the customer directly since she contacted our Call Center, or...

this should be handle directly with the Revdex.com complaint?We will need to request transaction details in order to confirm if the customer was charged for an article not given, and to review if the refund has been processed. Please advise what will be the next step.Thank you for your assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We wish to inform you that a member of our Management Team had attempted to contact you however was unsuccessful. Please note the details of your experience have been documented and a resolution has been reached. We ask that you contact us so that we may further review the incidentreported. Our Customer Service is available Monday to Friday from 8.30 am to 7.30 pm EST and Saturday from 10.00 am to 4.00 pm EST. We look forward to speaking with you.For further queries, please contact our Customer Service at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Zara.com and for your interest in our products. Regarding your complaint, after completing a thorough investigation of your case, no further action will be taken. Our goal is to offer a consistent and reliable service in conjunction with our operating conditions...

that you accepted prior to submitting your order. At this time, tracking number [redacted] confirms the successful delivery to the shipping address provided upon checkout. As there were no errors in the logistics process we are unable to accommodate your refund request. Regards Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
The company should credit the product it is a faulty material all companies I have dealt with in the past backs all their products fully they have terrible customer service 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Zara.
We would first like to apologize for any inconveneince this may have caused.
After further reviewing this matter, and as a commercial gesture, we will be happy to offer you an exchange or store credit for the merchandise.
At this time, we are unable...

to process a refund for this purchase as it was originally made in Puerto Rico.
Best regards,
Zara Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory in its entirety but will accept the refund of my purchase since due to the delay the products ordered from the company are no longer of use to me, neither would one product without the other. I would like to add that the company did not provide proper service upon contacting them at their customer service number, its representatives did not display concern for my issue and did not offer any options as are being offered now, despite having explained to them that it was a Christmas gift and that I was only trying to solve the matter. I spoke to representative "[redacted]." would not provide her last name, and called again and spoke to what was said to be the [redacted], don't know of said employees are payed very little, dislike the company they work for or simple do not like their job. I would also recommend the company that if is not certain that their shipment will arrive at their destination not to offer a service that is uncertain and will cause the client inconveniences, I will not be purchasing from this company in the future since I am not pleased with my experience and the treatment provided on their behalf.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I took shoes back to zara state street store on April **. 2017 only to be told that I would have to buy something of the  same value. She did not mentiion a greater value. I had a hat that was 12.90. She stated (store asst Mg. Olivia) that she could not override the 12.99 exchange value unless it was more than 12.99. I stated I did not want to purchase anything else because I had payed for several items at their store and this pair of black shoes with one shoe looked as if it was from a different time and place(like a spanish war shoe blue black dust offset of the other shoe).The Store Asst. Mg (Olivia had written me a note of exact value which was not fair to me as a consumer, who had purchased there before. This is a defect.She talked to me and as I was conversating with her without stating her leaving started answering another person questions lelft me there talking into space.I then when to her with the hat and showed her the note she had hand written.She  then stated the note did not matter with tax it would not be the same value.I stated neither will a greater value. She continued to speak to a man who had asked a question and I dropped the hat on the table left the store.I when to the michigan ave store and told the Asst. Mg. Sandra whant had happen. I stated to her I did not want that war old shoe with me any longer .I purchased a scarf  for the 15.90 which was a greater value and I turn in the pair of shoes and stated to sandra I will make a complaint about these worn torn shoe color of one shoe that was different and a defect from the other shoe-this happen on April 15, 2017 .  I had to pay 3.90 more for the shoe plus I lost shoes and I payed 49.99 plus tax for that pair of shoes and others  I a still seeking 25.00  and 3.90 that I had to spend extra to get rid of the pair of shoes. I only received 12.99 for the amount for a pair of shoes I only wore 3 times. and lost 49.99+ tax -12.99= tax and anoother 3.90 for a half of a scarf.  Please contact me at ###-###-#### phone number on the complaint is wrong.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Zara.com.
Our return and exchange policy is the same online and in our stores. We reserve our right to deny returns that do not comply with the terms and conditions of our website.
Please bear in mind our collections (Woman, Man, Kids) are...

updated twice weekly to ensure we only offer the latest trends in fashion. Our return policy reflects the fast paced nature of our company. Therefore we are unable to accept items that are outside the 1 month window for return, and possibly already sold out and replaced by newer styles.
At this time, our decision remains consistent, and the return of the V-Neck dress (ref [redacted]) purchased in June 20014 will not be processed.
We apologize for any inconvenience this may have caused.
Regards,
Zara.com Customer Service

Dear Humaira,
Thank you for contacting Zara.com.
We would first like to apologize for any inconvenience this may have caused.
Following your claim of non receipt and our subsequest investigation, our records indicate a refund for the Mid-rise Jeans ref [redacted] was successfully issued...

to the original form of payment on June [redacted] 2016.
We recommend that you contact your financial institution for further information.
Regards,
Zara.com Customer Service

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Zara.com.
We apologize for the inconvenience and appreciate your patience while we review your claim once again. Our Customer Service department will be in contact with you shortly regarding this matter.
Regards,
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would like to thank you for your assistance. Fortunately, Zara finally responded and informed me that I will receive the money owed.I couldn't have done this within your help. Again, thank you so much.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Zara.com Customer Service Team,I understand that your system does not support giving a store credit. However, my complaint has still not been resolved because you have not offered me any accommodation to resolve the complaint. In light of the negative experience I have had communicating with Zara, and to retain me as a customer, I believe it would be appropriate for you to offer me a refund - at least a partial one.
Sincerely,
[redacted]

Dear Erin,
 
Thank you for contacting Zara.com.
 
We sincerely apologize for the negative impact our recent service interaction has had on your loyalty to our brand. The details of this experience have been successfully documented to facilitate improvements.
 
At this time, we...

are unable to locate the article you request in our inventory as it is completely sold out. Additionally, a refund to the originally form of payment has already been issued.
 
As a commercial gesture we would like to offer you free express shipping on your next [redacted] order. Once again, please accept our sincerest apologies.
 
Regards,
 
Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Zara.com.We would first like to apologize for any inconvenience this may have caused you.After further reviewing this incident, we would like to inform you that we will accept the return of your order [redacted] as a one-time exception.We kindly request that the items are sent back within the next 24-48 business hours.For further queries, please contact our Customer Service through the contact form or call ###-###-####. You may also send us an email at [redacted].Regards,Zara.com Customer Service

Revdex.com:At this time, I have not been contacted by Zara USA regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],Thank you for shopping with Zara.In order to resolve your issue, we kindly ask you to call us on ###-###-#### so that we can proceed with your case [redacted] as soon as possible.  We hope to here from you soon.  We apologize for any inconvenience caused with this...

matter.