Zara USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 First of all, my daughter hasn't worn once, this is why I am very unhappy. Washing clothes before wearing is the standard step I do to my kids every time.Second, this is of course a manufacture defect because you use inappropriate material for the cord belt. I have attached the picture and you can see the belt is super short and there is no way to use it.  If you say this is not a manufacture defect, how do you call this problem?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Valued Customer,To facilitate your request for a replacement or refund, we kindly ask once again that you utilize the free [redacted] return label that was sent to your email address on file. Additionally please accept our sincere apology for the service interaction experienced. We look forward to having all your concerns resolved and to providing an amicable resolution. Regards Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have agreed to pay me the amount owed. Thank you for your assistance in getting this issue resolved!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is not acceptable and Zara has lost a loyal customer. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting [redacted]. We would first like to offer our sincerest apologies for the incident with your order [redacted]. We do understand this matter was of great inconvenience to you, and as a commercial gesture, we have refunded the shipping cost incurred. At this...

time, we are unable to accommodate your request. Once you return the article, we will issue a full refund for the price paid in the original method of payment. Regards, [redacted] Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],
 
Thank you for contacting Zara.com.
 
As  per  our  Gift  card  conditions  you  agreed  to  when  placing  your  order  at  Zara.com, as well  as  our  previous  communication,  the  Card  can  be  used  to  purchase  any  item  for  sale  in  any  of  the  ZARA  stores  or  via www.zara.com.  The  Card  cannot  be  used  in  stores  of any  other  country  or  at  the www.zara.com website in any other country.
 
Additionally,  Virtual  Cards  purchased  via  www.zara.com  may  be  returned   within  one month  as  of  the  date  of  dispatch  of  the  virtual  Card  by  ZARA  to  the  intended  recipient thereof.
 
Once  again,  we  reiterate  we  are  unable  to  grant  your  request  and  apologize  for  any inconvenience  caused  by  this  matter.
 
Regards,
 
Zara.com  Customer  Service

Dear [redacted],Thank you for contacting Zara.com and for your interest in our products.Regarding your email, we kindly ask that you contact us at ###-###-#### to verify some detailed information so we may better assist you in this matter. Our customer service is available Monday thru Friday from 8.30...

am to 7.30 pm EST and Saturday from 10.00 am to 4.00 pm ESTFor further queries, please contact our Customer Service through the contact form or call ###-###-####. You may also send us an email at [redacted].Regards,Zara.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter IS IN PROCESS of being resolved.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Zara.com and for your interest in our products.Our records indicate that this matter has been deemed resolved with a replacement being sent on Novemeber [redacted], 2016. We sincerely apologize once again for the overall service experience reported and look forward...

to renewing your faith in our brand. At this time, your feedback has been documented to improve on the overall services we provide. Regards

Dear [redacted],Thank you for contacting [redacted] and for your interest in our products. Regarding your complaint, we hope that you accept our sincerest apology regarding your most recent shopping experience with us. Please note our records indicate that this matter has been rectified with a...

replacement being issued with new order number [redacted]. Accordingly once your parcel is received in the store selected, a confirmation email will be sent alerting you to the availability for retrieval.   Regards

Dear [redacted],Thank you for contacting Zara.com.
Regarding your query, please be advised you can only receive an even exchange for the same item in a different size or color in store, if stock is available. As per our policy. if you wish to exchange an item from home, you have to return the item and...

make a new purchase online.Best regards,Zara.com Customer Service

Dear [redacted],
Thank you for contacting Zara.com.
We sincerely apologize for the negative impact our recent service interaction has had on your loyalty to our brand. Please note, as always, our goal is to offer you a consistent and reliable service and we stand committed to improving your future...

shopping experiences.
Regarding order [redacted], once we identified a transport incident occurred with the parcel, a refund has been issued. Our records indicate the refund in the original form of payment was successfully processed on February **, 2016. We will obtain the proof of refund and send the document to your email address on file.
As a commercial gesture for this inconvenience, we would like to offer you free express shipping on your next order. To take advantage of this, simply place your order with the express shipping option selected, then contact us via phone or email to have the $9.95 charge reimbursed.
For further queries, please contact our Customer Service through the contact form or call ###-###-####. You may also send us an email at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  
I do not believe these shoes are in fact made of leather, the damage from 1 use is inconsistent with leather shoes and there is nothing that indicates these shoes are leather, so the descriptionis deceptive unless you can prove the material is genuine leather as advertised. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
On 12/*/2014, the company refunded my money for the purchase, in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Zara USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear[redacted],  Wehope this email finds you well.  Afterfurther reviewing your matter, please be aware that we have reprocess yourcredit to your ** card ending in [redacted] for $179.70.Your credit should reflect onyour account within 3-7 business days or sooner depending on your bank. We...

arecurrently investigating this matter with our merchant to verify the cause ofdelay in your credit . We sincerely apologize for the inconvenience this hascaused.  Pleasedo not hesitate to contact us should you have any further questions.  WithKind regards,

Dear [redacted],
Thank you for contacting Zara.
We sincerely apologize for the human error that may have occurred regarding the contact details provided.
We would like to reiterate the correct price of the article store wide was $49,99, therefore you have been charged correctly.
For further queries regarding store purchases, please contact us via phone at [redacted].
Regards,
Zara Customer Service