We have been in business over years.We have used merchant processors in that timeWe selected to have a rep, *** from First Data to present their processing planWe signed upThe contract stated specifically NO EQUIPMENT LEASE CONTRACTWe got hit with a year equipment lease contract*** would not assist even though she concurred that we had no lease liability.(We have her text messages to support that)First Data said the cancellation fee for their processing would be even though our contract clearly states a one time cancellation feeOur lawyer examined the situation and sent both the lease coand First Data a letter stating the breach of contractThey disregarded itIt was a fraudulent process beginning with their rep *** *** We have been charged over per month through First Data and Performance Merchant Alliance since July 2016, totaling close to
Product_Or_Service: Credit Card Processig
Account_Number: Card processing only
Raising their fee from $to $for no reason
Sudden raise of fee for a business that barely makes enough to pay its costs is a very unreasonable actThey claim that we have been notified via mail about this raise, so what?! it is not rightthey change the rules and expect it to be followedI am making enough to pay their feesI am actually working for them
I was mis-sold on contract signing and sent written notice within days of opening my account that I wished to cancel the contractThe company failed to acknowledge this notice and are demanding a $cancellation fee
Product_Or_Service: Merchant account
Account_Number: ***
Tried to change bank account info three times and couldn't get doneI canceled my account but they are saying I have to pay months to buy out my lease on terminal that I cant use because they couldn't change my bank accountI signed up at Sams club
Product_Or_Service: Credit card processing
Order_Number: ***
Account_Number: ***
this company engages in deceptive business practices I sold a business that was had a contract with this company to provide credit card processing services Once the company was sold the new owner apparently switched providers or went out of business and they tried to collect the debt from me and put it on my credit costing me a significant amount of money When I owned the corporation( which I thought provided my some type of personnel protection) we paid them an ungodly amount of money and now they have ruined my credit over d0llars for a company I no longer own or have anything to do with
Account_Number: ***
When I agreed to lease a piece of equipment from First Data Global Leasing, a credit card processing device, I agreed to purchase a product that would streamline the administration process of doing business for the price of $Not before but after I signed the lease agreement, I discovered a per diem rent charge was being processed in addition to the monthly lease paymentIn addition, the aforementioned Clover device sponsored by First Data, was to furnish a parallel online component: an easily designed and managed websiteNot only did it take me two months to build and troubleshoot the website, but between having to juggle 5+ business relationships with the various customer service departments of all of First Data's affiliates (a very tedious affair, mind you), but once I finished the website it was unable to process credit cards which was the ONLY reason I signed the contract in the first place!! I literally leased the equipment so I could manage and online component to my bus
I have been a Clover/First Data customer since Febof as my sole scheduling and point of sale systemClover provides a list of third party apps that you are able to access, such as scheduling apps, etcI use the one called Salon Scheduler and it was great at first However recently it has been corrupted (nothing that I have done on my end) and is doing things like sending clients + reminders for appointments AFTER their appointment, appointments are falling off the schedule completely or double booking clients, etcThis is costing me clients and giving people a poor impression of our businessWe look extremely disorganized and unprofessionalI spend about half of my time in the office correcting these issuesI have had to revert to a paper schedule to 'match' what is in Salon Scheduler to make sure that appointments are actually being booked correctlyNone of the features of this application that attracted my attention in the first place are usableI had to turn off o
Charges never matched what was initially promised and was told we could cancel anytime- contract should be terminated immediately
Lease number : XXX-XXXXXXX-XXX
The initial sales agent came in promising that leasing would be $40/month and that we could cancel at any time along with processingHe took advantage of language barriers and altered some parts of the contract with pen after he leftWe have finally cancelled processing with Touchsuite, but the leasing must be cancelled tooIt is already completely ridiculous and unethical to be charged so much to RENT a credit card machine considering they cost a tiny fraction of what is delt in yearsIt does not even make sense the contract for leasing lasts longer than the processing contract and was never clearly explainedWe were even told by a customery service rep that I contacted *** *** that we have days from the cancellation of processing to return the machine and the leasing fees would be terminatedThen, I c
I hired Clover T*** as my sales representative for my Point of Sale register made by Clover in September The parent company, Card Connect has fees that are collected at the beginning of each month On my most recent bill, I received my charges, along with an additional charge of $and an unknown charge of $ After calling Card Connect, I was told that the $was for an annual membership fees I told the customer service rep that I did not sign up for any membership and she said to contact my sales representative to have it reversed She said that the remaining charges were for the interchange and credit card fees However, there was nearly $difference from my previous bills But I had no idea how to check it because I only had access to the total amount and not a breakdown of the fees So I called Clover T*** for assistance on Jan 4, She emailed me a link to access my billing information However, I still could not see what the additio
On or about April 18th I was contacted by POS (first data) by a rep named ***, after a few discussions and emails & documents sent to me via email to auto sign, we decided it would be financially beneficial to switch to their company, after we did so I was discussing other issues with *** and she convinced me, during a phone conversation to switch to what she explained to me to be a smarter option to buy out the machine, she sent the docu-sign document, I singed it & there was no mention during that conversation of a non-cancelable agreement either on the document or verbally by *** We have sent letters & phoned and explained to them that we do not have to abide by the agreement as it was not honest nor explained properly let alone at allOnce they sent us the actual paperwork at the top of the contract it reads; non cancelable ?? they also stated that their is a voice recording of me authorizing such a contract but I know that it is not for the latest N
I authorized a charge in June to blue green vacation for a vacationIn July the vacation was canceled and my money I paid for it was refunded to my money network card in the amount of $I had no more communication with blue green vacationsOn august 8, a charge came back through my account in the amount of $and it said it was from blue green vacationsIt overdrew my account $which is not possible because it is a prepaid pay card through my workI immediately called money network and they said to contact the vacation place and file a dispute which I didI spent the next week on the phone with blue green vacations and money networkI was never even issued a temporary creditA representative at the bank told me that this charge never even pended like every charge does it just went straight through which made me think that maybe it was the bank that put this charge through and not bluegreen vacationsA representative at bluegreen checked on it and I sent
on april 11th I requested access to continue using my former employee pay-card since I was using for the prior years and iwas attached to autopay for personal account that I had openI was told that would cost me a monthly feebefore they could chage me a monthly fee they needed to verify my account.The company I worked for has all my current information but some reason they didntso I was told that money network needed to verify my information before they could I could deposit money from another source on the cardSo I get an email for one of my personal accounts that there was trouble with an autopayment on the april 13th 2016.I contact money network and they tell me that they put a hold on my card because I called and made a request to continue using the card.I wasnt told about any hold prior to me callingi was then told to fax identifying infomation to there fax numi did the same day and they said it would return my card to good standing in 72hrson the 19th i
I have cards connected to my account with money networkA hold was placed on one of the cards which has money on it that I would like transferred to my new cardI emailed them the information they needed to release the hold and it has now been almost a week and the hold has still not been removedI have been battling with them for way too long and I just want my money
This credit card processing company is extremely difficult to close an accountwhen you try to close the account they say it's closed but actually do not close itWhile account is not closed they are continually charging fees
Customer service representatives always hand you off to someone elseThere are too many departments such as lease department, customer service department, sales department, and none of them can help or communicate with each other
very bad business practice
We have had so many problems with this payroll card, and I have only had it for monthsThey are putting a hold on money after a decline of purchase I tried to use the card for a hotel stay in the amout of $(balance was $320.'?) For some reason this was declined so the hotels tried to run for night $and this was also declinedWhen I called the company they stated that there was a hold on $for the hotel I was staying at The amounts do not add up and they cant explain or fix the issue The hotel has already been paid for with cash and I am still unable to get to the money on my card The hotel does not have a hold on any money and never has, yet this is what the company keeps repeatingI explain to them that the amount of the money missing is not the amounts entered by the hotel and they keep repeating that it must be a hold put on either by the hotel or the credit card company processing the transaction, but this specific card is the only card that this ha
We entered into an agreement for eca or check warranty in october with telecheck.On November 2,3,4,2016.My company batched transactions through our terminal for day ach payment.It is 11/09/and our account still has not been funded,despite repeated calls to customer service.Product_Or_Service: check guarantee***
WHAT A SCAM Sent in machine years ago and still withdrew lease payment out of our account Now they want their machine back !? and if we don't return, they'll "settle" for $ THEY ALREADY HAVE MACHINE AND OUR LEASE WAS OVER YEARS AGO Sheesh Call on They're not getting anymore money out of us
I got a device to help with the growth of my companyI had days to return it if I chose to return it, I called *** *** of merchant services for bank of America and said the device was too big on the first day I received it in the mail.He said for me not to ship it myself that he would send the labels to meI called *** when I got the terminal and he texts saying hes sorry for missing my callThis first contact was on the day of April I get in the box and I try to assemble itI began to notice this is too big for my company on april 18, I let rod from Boa that the terminal is way too big and he says that any charges that will be refunded to meThey began to debit my account on may no labels yet may still no labelsI finally take the device to Bank of America and they call merchant services and *** gets the device from my bank lady and still charging me I spend endless hours trying to get this first data co to stop charging me and they have debi
Good afternoon,
I have tried multiple times to get a hold of this business I end up getting transferred to another company I was charged for services not receivedI was charged $for January and $for February for services I did not receive at my M*** location I was also charged for my *** location for March, April, and May @ $per mowhen I canceled it one week after being told the software could accommodate my needs when it could not (tracking cost and gross profit margins)This is $In addition they are now charging me additional fees to the $for my softwareThey just drafted my bank for $ I do not know what this is for
Thank you,
***
I am a small business owner who was mislead by Wells Fargo merchant representative *** *** *** *** introduced clover merchant to me and explained how it would be cheaper then the merchant I was using at the time for my businessTwo months into it I was being charged fees that I was never told aboutI called into Wells Fargo and was told that these fees should of been explained to me by my representativeI than canceled my merchant services due to over charges that were not discussed to meAfter attempts to contact *** *** and received no response wells Fargo canceled and waived early termination feesThey told me to contact First Data to return my merchant productI then called First Data and was told that I have a year lease with them and that I would have to pay in full, for the three years, if wanting to cancelAgain these were HIDDEN fees and obligations that were never discussed with me by *** *** or Wells Fargo priority unitI was not aware that I was sig
We have been in business over years.We have used merchant processors in that timeWe selected to have a rep, *** from First Data to present their processing planWe signed upThe contract stated specifically NO EQUIPMENT LEASE CONTRACTWe got hit with a year equipment lease contract*** would not assist even though she concurred that we had no lease liability.(We have her text messages to support that)First Data said the cancellation fee for their processing would be even though our contract clearly states a one time cancellation feeOur lawyer examined the situation and sent both the lease coand First Data a letter stating the breach of contractThey disregarded itIt was a fraudulent process beginning with their rep *** *** We have been charged over per month through First Data and Performance Merchant Alliance since July 2016, totaling close to
Product_Or_Service: Credit Card Processig
Account_Number: Card processing only
Raising their fee from $to $for no reason
Sudden raise of fee for a business that barely makes enough to pay its costs is a very unreasonable actThey claim that we have been notified via mail about this raise, so what?! it is not rightthey change the rules and expect it to be followedI am making enough to pay their feesI am actually working for them
I was mis-sold on contract signing and sent written notice within days of opening my account that I wished to cancel the contractThe company failed to acknowledge this notice and are demanding a $cancellation fee
Product_Or_Service: Merchant account
Account_Number: ***
Tried to change bank account info three times and couldn't get doneI canceled my account but they are saying I have to pay months to buy out my lease on terminal that I cant use because they couldn't change my bank accountI signed up at Sams club
Product_Or_Service: Credit card processing
Order_Number: ***
Account_Number: ***
this company engages in deceptive business practices I sold a business that was had a contract with this company to provide credit card processing services Once the company was sold the new owner apparently switched providers or went out of business and they tried to collect the debt from me and put it on my credit costing me a significant amount of money When I owned the corporation( which I thought provided my some type of personnel protection) we paid them an ungodly amount of money and now they have ruined my credit over d0llars for a company I no longer own or have anything to do with
Account_Number: ***
When I agreed to lease a piece of equipment from First Data Global Leasing, a credit card processing device, I agreed to purchase a product that would streamline the administration process of doing business for the price of $Not before but after I signed the lease agreement, I discovered a per diem rent charge was being processed in addition to the monthly lease paymentIn addition, the aforementioned Clover device sponsored by First Data, was to furnish a parallel online component: an easily designed and managed websiteNot only did it take me two months to build and troubleshoot the website, but between having to juggle 5+ business relationships with the various customer service departments of all of First Data's affiliates (a very tedious affair, mind you), but once I finished the website it was unable to process credit cards which was the ONLY reason I signed the contract in the first place!! I literally leased the equipment so I could manage and online component to my bus
I have been a Clover/First Data customer since Febof as my sole scheduling and point of sale systemClover provides a list of third party apps that you are able to access, such as scheduling apps, etcI use the one called Salon Scheduler and it was great at first However recently it has been corrupted (nothing that I have done on my end) and is doing things like sending clients + reminders for appointments AFTER their appointment, appointments are falling off the schedule completely or double booking clients, etcThis is costing me clients and giving people a poor impression of our businessWe look extremely disorganized and unprofessionalI spend about half of my time in the office correcting these issuesI have had to revert to a paper schedule to 'match' what is in Salon Scheduler to make sure that appointments are actually being booked correctlyNone of the features of this application that attracted my attention in the first place are usableI had to turn off o
Charges never matched what was initially promised and was told we could cancel anytime- contract should be terminated immediately
Lease number : XXX-XXXXXXX-XXX
The initial sales agent came in promising that leasing would be $40/month and that we could cancel at any time along with processingHe took advantage of language barriers and altered some parts of the contract with pen after he leftWe have finally cancelled processing with Touchsuite, but the leasing must be cancelled tooIt is already completely ridiculous and unethical to be charged so much to RENT a credit card machine considering they cost a tiny fraction of what is delt in yearsIt does not even make sense the contract for leasing lasts longer than the processing contract and was never clearly explainedWe were even told by a customery service rep that I contacted *** *** that we have days from the cancellation of processing to return the machine and the leasing fees would be terminatedThen, I c
I hired Clover T*** as my sales representative for my Point of Sale register made by Clover in September The parent company, Card Connect has fees that are collected at the beginning of each month On my most recent bill, I received my charges, along with an additional charge of $and an unknown charge of $ After calling Card Connect, I was told that the $was for an annual membership fees I told the customer service rep that I did not sign up for any membership and she said to contact my sales representative to have it reversed She said that the remaining charges were for the interchange and credit card fees However, there was nearly $difference from my previous bills But I had no idea how to check it because I only had access to the total amount and not a breakdown of the fees So I called Clover T*** for assistance on Jan 4, She emailed me a link to access my billing information However, I still could not see what the additio
On or about April 18th I was contacted by POS (first data) by a rep named ***, after a few discussions and emails & documents sent to me via email to auto sign, we decided it would be financially beneficial to switch to their company, after we did so I was discussing other issues with *** and she convinced me, during a phone conversation to switch to what she explained to me to be a smarter option to buy out the machine, she sent the docu-sign document, I singed it & there was no mention during that conversation of a non-cancelable agreement either on the document or verbally by *** We have sent letters & phoned and explained to them that we do not have to abide by the agreement as it was not honest nor explained properly let alone at allOnce they sent us the actual paperwork at the top of the contract it reads; non cancelable ?? they also stated that their is a voice recording of me authorizing such a contract but I know that it is not for the latest N
I authorized a charge in June to blue green vacation for a vacationIn July the vacation was canceled and my money I paid for it was refunded to my money network card in the amount of $I had no more communication with blue green vacationsOn august 8, a charge came back through my account in the amount of $and it said it was from blue green vacationsIt overdrew my account $which is not possible because it is a prepaid pay card through my workI immediately called money network and they said to contact the vacation place and file a dispute which I didI spent the next week on the phone with blue green vacations and money networkI was never even issued a temporary creditA representative at the bank told me that this charge never even pended like every charge does it just went straight through which made me think that maybe it was the bank that put this charge through and not bluegreen vacationsA representative at bluegreen checked on it and I sent
on april 11th I requested access to continue using my former employee pay-card since I was using for the prior years and iwas attached to autopay for personal account that I had openI was told that would cost me a monthly feebefore they could chage me a monthly fee they needed to verify my account.The company I worked for has all my current information but some reason they didntso I was told that money network needed to verify my information before they could I could deposit money from another source on the cardSo I get an email for one of my personal accounts that there was trouble with an autopayment on the april 13th 2016.I contact money network and they tell me that they put a hold on my card because I called and made a request to continue using the card.I wasnt told about any hold prior to me callingi was then told to fax identifying infomation to there fax numi did the same day and they said it would return my card to good standing in 72hrson the 19th i
I have cards connected to my account with money networkA hold was placed on one of the cards which has money on it that I would like transferred to my new cardI emailed them the information they needed to release the hold and it has now been almost a week and the hold has still not been removedI have been battling with them for way too long and I just want my money
This credit card processing company is extremely difficult to close an accountwhen you try to close the account they say it's closed but actually do not close itWhile account is not closed they are continually charging fees
Customer service representatives always hand you off to someone elseThere are too many departments such as lease department, customer service department, sales department, and none of them can help or communicate with each other
very bad business practice
We have had so many problems with this payroll card, and I have only had it for monthsThey are putting a hold on money after a decline of purchase I tried to use the card for a hotel stay in the amout of $(balance was $320.'?) For some reason this was declined so the hotels tried to run for night $and this was also declinedWhen I called the company they stated that there was a hold on $for the hotel I was staying at The amounts do not add up and they cant explain or fix the issue The hotel has already been paid for with cash and I am still unable to get to the money on my card The hotel does not have a hold on any money and never has, yet this is what the company keeps repeatingI explain to them that the amount of the money missing is not the amounts entered by the hotel and they keep repeating that it must be a hold put on either by the hotel or the credit card company processing the transaction, but this specific card is the only card that this ha
We entered into an agreement for eca or check warranty in october with telecheck.On November 2,3,4,2016.My company batched transactions through our terminal for day ach payment.It is 11/09/and our account still has not been funded,despite repeated calls to customer service.Product_Or_Service: check guarantee***
WHAT A SCAM Sent in machine years ago and still withdrew lease payment out of our account Now they want their machine back !? and if we don't return, they'll "settle" for $ THEY ALREADY HAVE MACHINE AND OUR LEASE WAS OVER YEARS AGO Sheesh Call on They're not getting anymore money out of us
I got a device to help with the growth of my companyI had days to return it if I chose to return it, I called *** *** of merchant services for bank of America and said the device was too big on the first day I received it in the mail.He said for me not to ship it myself that he would send the labels to meI called *** when I got the terminal and he texts saying hes sorry for missing my callThis first contact was on the day of April I get in the box and I try to assemble itI began to notice this is too big for my company on april 18, I let rod from Boa that the terminal is way too big and he says that any charges that will be refunded to meThey began to debit my account on may no labels yet may still no labelsI finally take the device to Bank of America and they call merchant services and *** gets the device from my bank lady and still charging me I spend endless hours trying to get this first data co to stop charging me and they have debi
Good afternoon,
I have tried multiple times to get a hold of this business I end up getting transferred to another company I was charged for services not receivedI was charged $for January and $for February for services I did not receive at my M*** location I was also charged for my *** location for March, April, and May @ $per mowhen I canceled it one week after being told the software could accommodate my needs when it could not (tracking cost and gross profit margins)This is $In addition they are now charging me additional fees to the $for my softwareThey just drafted my bank for $ I do not know what this is for
Thank you,
***
I am a small business owner who was mislead by Wells Fargo merchant representative *** *** *** *** introduced clover merchant to me and explained how it would be cheaper then the merchant I was using at the time for my businessTwo months into it I was being charged fees that I was never told aboutI called into Wells Fargo and was told that these fees should of been explained to me by my representativeI than canceled my merchant services due to over charges that were not discussed to meAfter attempts to contact *** *** and received no response wells Fargo canceled and waived early termination feesThey told me to contact First Data to return my merchant productI then called First Data and was told that I have a year lease with them and that I would have to pay in full, for the three years, if wanting to cancelAgain these were HIDDEN fees and obligations that were never discussed with me by *** *** or Wells Fargo priority unitI was not aware that I was sig