When they call, the phone display does not show that it's First Data so I took the first call and, as usual, asked them to send the information in and my bookkeper can review it when she has timeA couple days later Matthew called and he did identify himself as First Data at which point I told him that we had already gone down that road with his company and decided against itAt this point Matthew told me that those other guys were "***" - excuse the language - and that he could offer us the best dealI told him that my bookkeeeper was the person who determined whether it was a good deal or not and that, based on how many credit card payments we receive via phone, other companies have never come up with a substantially better dealEventually he agreed to call back
When he did call back, my bookkkeeper told him she was busy and eventually she had to hang upMatthew then proceeded to call back and tell her that I - the manager - required her to speak to him so she hung up againHe then proceeded to call back over and over demanding to speak to meWhen I got off the phone call I was on while the incessant phoning was going on, I toild him that he was unlikely to ever get our business with that kind of behaviour and I had to hang up on him too because he wouldn't stop talking
Can I go negative on this rating by any chance?
I own a small business called "***" Wellsfargo offered me a merchant for this business, I was qouted over the phone by an agent of Wellsfargo Since it was my first time I told them I am interested The agent explained everything over the phone, a year contract and $a month plus each time we swipe a credit cardThe agent faxed me the contract which required for me to sign to start business Sept.1, I signed the document prior to the details I was provided The agent then, scheduled our meeting to set up merchant Agent failed to disclose all information, including setting up the machine properly We've called and spoke to everyone since agent never have the time to return calls, and or come back to install taxes for the business We've manually applied taxes Around October when I notified that we won't be running the business until the beginning of Wellsfargo continued to send any information to an old address eventhough we updated information numerous time
It is difficult to explain how disappointed I was with this "service"Getting swas an extraordinary consumption of time, not to mention the frustrationThere are literally dozens of numbers with little direction on who handles what portion of our serviceI was assigned a specialist to assist the first month and never heard from them despite the difficultyThe company must employ a multitude of customer service reps that are not held accountable for accomplishing anythingIt was a continual pass the buck, with escalations that NEVER resulted in a return callOnce we finally had enough, within less than two months, we ended our serviceThey had no problem billing us for services we did not use, and tried to stick us with the equipment that has no value without the " service"It was just as much a headache getting out of the mess as it was attempting to get it set up
They also held our customer payments once we cancelled and again passed the buckDO YOURSELF A FAVOR AND FIND ANOTHER MERCHANT SERVICE
We now use Quick Books and Pay Pal, and I am glad to be rid of the nightmare that is
First Data
11/3/I made a few purchases ONLINE threw eBay store some items I kept some I returned which I had to pay a shipping return fee on11/14/and 11/15/I received an email from PayPal that all monies were returned to my cardI called PayPal 11/20/because I did not reiceve the money they advised me to wait until after thanksgiving and money should be there on the following Friday or by MondayStill nothing 11/28/I was informed by PayPal that the money is sent; my bank is holding my money, so I should contact them11/28/I than contacted Bank of America MONEY NETWORK the representative states she can only verify my purchased items on 11/03/there or no returns on file!
Product_Or_Service: pair pants pair shoes
Account_Number: *** **
I went to my credit union to talk to them about getting a ATM machine put in my automotive repair shop as processing fee's are so high for us as well as the consumerThey said they would have someone from Americu Credit Union contact me later that day as they did.A *** *** from the credit union called me and told me about a gentleman name *** *** who had partnered with the credit union and work for First Data, He came to my shop we talked and he gave me some names of two other business he signed on in our area.I called both as I know them and they said *** *** was a good man and a good person to do business with so I signed on with him and First DataIn the contract it states that you have days from the day of signing if you don't like First Data you can send credit card machine back and there is no charges and you walk away .So I was not happy with them so I called Mr *** and told him I would like to meet with him so he came over and I told him I did not like their s
I have been a customer for years with no issues until I had to update my bank info and then NO one could or would help me, customer service is the worse the send you around to the next representative over and over and no results, then they cancel my account for not updating my bank account and then they send me to collection for fees not been able to collectIronic?
a little - no manager no stepping up to help
Money Network is not refunding my money in accordance to their policies and procedures On the 5th of June I tried to transfer money from one card to anotherBoth cards are provided by money networkWhen doing this it states any transfers after three will be available in hrsWhen I contacted them they told me I had to wait until the 8thOn the 8th they told me I entered my card number not the account numberThey told me my money would go back on the original card that Friday or MondayWhen I called Monday they told me I had to wait till WednesdayI asked for a supervisor because this is not what I was told, he told me I had to wait till Tuesday to file a disputeOn Tuesday morning I spoke with a supervisor because of all the different things I was toldHe told me my money would be available that dayI called later on because it was not thereI was then told they would mail me out a dispute paper that could take to business daysI asked why when I was just told my mon
Back in I verbally cancelled services with this company which at that point in time was all they requiredI didn't catch that they had still been charging me for the monthly service charge that entire year partially due to the fact that the dates the fees were debited was always a little differentWhat caught my eye was January I was charged $non-compliance fee I finally got a hold of them and told them I had canceled they told me I they had no record of that but agreed to refund me three months of fees plus the $noncompliance as a courtesy, and was told they required a faxed cancellation which I downloaded printed out and fax to themJanuary 3rd I noticed a charge on my account of $and another non compliance fee of $after doing research I had found out that first data had been taking that amount out for the entire year! after hours on the phone transfer after transfer I was able to get to the right person who could finally help His name was **
I HAVE A MONEY NETWORK CARD TO MY EMPLOYER AND WHICH YOU CAN USE MONEY Network checks to pay your bills etcI WROTE A CHECK FOR 500.00, I NEVER USED TO CHECK FOR ANYTHING IT WAS JUST ON THE CHECK I CALLED TO HAVE THE CHECK voided, in their online information there is a video u can watch telling u about the checks and how to useIt stated if u still had the check in ur possession u needed to call customer service and let them know then write void ON CHECK AND THROW AWAY.And that ur money would be credited back to ur account business days, and if u didn't u would have to wait business days for it to clear before money would be creditedI still had the check which means I sound of gotten my money back in days I called them and was told it would take 3-busDays for to get on card and I needed to face a copy of voided check, or I can go online and cancel my selfThey are give out information.everything they said was all wrong according to what it says online on there
I have been valued customer at First Data Merchant Service, and giving them business from past yearsRecently I have found there is big problem going on with my previous First Data Merchant service number which have closed and with my new Merchant service number but currently they are giving me runaround and not helping me to resolve this matterwhen I contact the Merchant service they are saying that contact the leasing department for solution and then when leasing department found that there is a problem they are saying that contact the agent who works in *** club Merchant Service and when I contact *** Club Merchant Service they are saying contact the First Data agent who is responsible for creating this problemThe Problem is I had leased two terminals from First Data Service under my previous merchant service number and on June,when the agent Mr*** *** from First Data Service opened my new account and shut down the previous one that has the lease he requested
my name *** *** I'm Arabic speaking year ago there is agent from first data come to my shop and talk to me about credit card service and he ask me to give him statement for my resent compant I'm using I gat for him statement he take them after few day come back and tell me good new I got \for you good deal comper to what you pay now u can pay $ every month I tell him ok and I tell him I have my mashine he look to my mashine and say this will not work with the new system and any way they will give me new machine will not cost me any thing Isay ok and he say contract will be year next day he come I been so busy at work talking to*** coustmer and ask me me to singh the paper work I tell him other daywe can do that he ask me to singh now because the deal will be finsh and they will not accep my company and he say any way every thing in the paper same what he explaine to me I do singhe and I work with them nearly when I find out they put me in machine liss for
First Data's programming caused two of our credit card terminals to malfunction
It was an error on their part which they are not owning
We had an FDterminalFirst Data sent an automatic update with a file built for a FD200tiThis caused our machine to malfunction
After spending numerous hours on the phone with help desk, we were asked to try to reprogram another machine with a previous version of the fileDue to some error (once again on FD's part) the second machine "fryed" as well
Now I hold FD responsible for the two machines and loss of sales due to the malfunction
I spoke with a client care representative who promised to reduce the replacement fee of the terminal in halfUnfortunately, the replacement machine would have to be the obsolete model for which there is no programming forI tried to reason with her but she started arguing with me that I would pay for a machine which I would not be able to use at all
We sought an option of cancelling the agreementHo
They have money in my account with them, but won't release until Tuesday, February 20, 2018...they took the money of my ex-employer's Thursday,February 15, at 3:PMThey claim they just received the funds today February 16, They say it takes hours to receive the money, then they can release the fundsI shouldn't have to wait days for my money when they got it yesterdayThey claim they have it, but it's still pendingI have bills to pay while they're holding my moneyI spoke with account manager *** ID # XXXXXXX...he was very rudeI asked to speak to his boss, he says he has no boss...says he is the only one, and has no other number for me call anyone elseI'm literally boiling at this point, then he hung up on me
Fraudulent sales calls claiming company is the existing merchant service account we use
Sales rep calls and claims to be current merchant service provider who wants to remove fees from our accountI asked him to verify his company is our actual vendor by providing my account info to meHe assures me they are my current provider but does not have access to my account informationRep wants to get the appointment made and lies to secure the appointmentThe entire sales process is built on deception and lies set up to deceive consumersWhen I confronted him on this he denied the allegations and then hangs upI asked him to confirm that he is my actual merchant service provider and every time he said, "yes we are your current provider." First Data is NOT my current provider
In October of my store changed credit card processing companiesThe new company was to contact the old company (Clover) of the change and deactivate my merchant number I find out now that I am still being charged a monthly fee from the old company ($total) Called the old company to try and straighten it out and they said we were not contacted and that they were legitimate charges even tho there was no activity on the account since November Then I called the new company and they said they did in fact contact the Clover by mailI then call Clover again to try to get a refund of their services that I did not use but they said that was not possible Then I tried to deactivate the merchant number so I wouldn't be charged any more going forwardTo deactivate my account I had to tell the my Social Security Number, FIN, billing address, store address AND A STREET THAT CROSSED THE STREET ADDRESS OF MY STOREMy store is located in a large mall and I did not know a stre
I signed a Merchant Agreement Addendum to reduce my rates in May They never actually processed the agreement
I spoke with First Data, or Ignite Payments, a sub company of theirs that I use, about rate reductions in May We negotiated rate reductions and I faxed in the signed Merchant Agreement Addendum on May 19th They told me it would take time for it to go through so I wasn't in a rush to check to be sure on a daily basis that the correct rates were being processed I recently got my June statement and realized they didn't process the rates After calling they told me they never got the fax I sent I don't print off a sheet of paper for each fax I send but I do watch to be sure that they go through and this one did In fact, my fax does print a sheet after three failed attempts to fax so I know it didn't go through and that didn't happen I also called the Hope ***, the lady that helped me with the rate reduction I was actually looking at changing to another compa
From April until August I owned a store in a mall that required the use of a POS systemWe were banking with Bank of America at the time and leased a unit through First DataAll paperwork was completed through Bank of AmericaIn August of we sold the store and contacted First Data about returning the equipmentFirst Data informed me that I was still responsible for the remainder of the lease even though we have email verification from Bank of America Merchant Services that any Early Termination Fees would be waivedI returned the equipment and requested the automated lease agreement that First Data had on file several times and on August finally received a copyThe signature on the paperwork was not mine and when I spoke to someone at First Data on September they directed me to email a copy of my Driver's License and my name signed three times so that someone could verify the signatures and resolve the issue; no one ever respondedWhen I contacted them again
My employer Burger King uses MoneyNetwork to set up payroll account for their employeesAs a result I was issued a Money Network pay card which processed direct deposits for my bi-weekly pay For nearly a year I had NO problems with the company until September 9, when I attempted to make a purchase and my card was declined I knew I had ample funds on my card and when I inquired by call the Money Network phone number I was immediately transferred to a representative who to my surprise told me my card was "blocked" and to get it unblocked I had to send in various personal documents to confirm my identity before they could remove the block When I asked why I was told that my card had been "upgraded" to "Premier Card Account" and when you are upgraded to this type account you must send in documentation to prove your identity Keep in my I NEVER requested a change in my card Which they admitted I had not; Money Network changed my account because there had not been a direct dep
It is extremely hard to reach anyone at this company that can assist in getting a problem resolved or information changed
We rent credit card equipment from this company for a fundraiser every yearWe rent the equipment and then we return itIn order to return it we are supposed to be sent a mailing labelI have tried numerous times to get the mailing label sent to me and I always get passed from department to departmentThe mailing label was supposed to be sent to me weeks ago and as of today I have yet to receive itIt cannot be emailed to me because I am not the official account contact personThe account contact person left three years ago but no one would change it to me as the new contactToday I finally reached a lady that had me provide my personal driver's license information (even though I am trying to update the contact for a BUSINESS)I also had to provide how tall I am, what color my eyes are several business affiliations, and what car I drove in All to g
I am trying to return the mini clover machine to first data but they are stating that I signed a contract and still have to pay the remaining months
I am closing my restaurant and I called to return the mini clover machineThey informed me that I have to keep paying more months even if I am not using itI have already paid for monthsThe total is months for $per month, which is $through this companyI have already called three times to explain my situation and they told me that with buying the rest of the lease, it would be $to return the machineAnd if I were to keep the machine I have to pay $more on top of thatThey gave me another option that they can reduce the amount to $but they said it would affect my creditThis wouldn't make sense, because we were coming to an agreementWhy would it have to affect my credit? This is the worst service I have ever received and I wished I knew beforehand so I didn't get involved with this com
When they call, the phone display does not show that it's First Data so I took the first call and, as usual, asked them to send the information in and my bookkeper can review it when she has timeA couple days later Matthew called and he did identify himself as First Data at which point I told him that we had already gone down that road with his company and decided against itAt this point Matthew told me that those other guys were "***" - excuse the language - and that he could offer us the best dealI told him that my bookkeeeper was the person who determined whether it was a good deal or not and that, based on how many credit card payments we receive via phone, other companies have never come up with a substantially better dealEventually he agreed to call back
When he did call back, my bookkkeeper told him she was busy and eventually she had to hang upMatthew then proceeded to call back and tell her that I - the manager - required her to speak to him so she hung up againHe then proceeded to call back over and over demanding to speak to meWhen I got off the phone call I was on while the incessant phoning was going on, I toild him that he was unlikely to ever get our business with that kind of behaviour and I had to hang up on him too because he wouldn't stop talking
Can I go negative on this rating by any chance?
I own a small business called "***" Wellsfargo offered me a merchant for this business, I was qouted over the phone by an agent of Wellsfargo Since it was my first time I told them I am interested The agent explained everything over the phone, a year contract and $a month plus each time we swipe a credit cardThe agent faxed me the contract which required for me to sign to start business Sept.1, I signed the document prior to the details I was provided The agent then, scheduled our meeting to set up merchant Agent failed to disclose all information, including setting up the machine properly We've called and spoke to everyone since agent never have the time to return calls, and or come back to install taxes for the business We've manually applied taxes Around October when I notified that we won't be running the business until the beginning of Wellsfargo continued to send any information to an old address eventhough we updated information numerous time
It is difficult to explain how disappointed I was with this "service"Getting swas an extraordinary consumption of time, not to mention the frustrationThere are literally dozens of numbers with little direction on who handles what portion of our serviceI was assigned a specialist to assist the first month and never heard from them despite the difficultyThe company must employ a multitude of customer service reps that are not held accountable for accomplishing anythingIt was a continual pass the buck, with escalations that NEVER resulted in a return callOnce we finally had enough, within less than two months, we ended our serviceThey had no problem billing us for services we did not use, and tried to stick us with the equipment that has no value without the " service"It was just as much a headache getting out of the mess as it was attempting to get it set up
They also held our customer payments once we cancelled and again passed the buckDO YOURSELF A FAVOR AND FIND ANOTHER MERCHANT SERVICE
We now use Quick Books and Pay Pal, and I am glad to be rid of the nightmare that is
First Data
11/3/I made a few purchases ONLINE threw eBay store some items I kept some I returned which I had to pay a shipping return fee on11/14/and 11/15/I received an email from PayPal that all monies were returned to my cardI called PayPal 11/20/because I did not reiceve the money they advised me to wait until after thanksgiving and money should be there on the following Friday or by MondayStill nothing 11/28/I was informed by PayPal that the money is sent; my bank is holding my money, so I should contact them11/28/I than contacted Bank of America MONEY NETWORK the representative states she can only verify my purchased items on 11/03/there or no returns on file!
Product_Or_Service: pair pants pair shoes
Account_Number: *** **
I went to my credit union to talk to them about getting a ATM machine put in my automotive repair shop as processing fee's are so high for us as well as the consumerThey said they would have someone from Americu Credit Union contact me later that day as they did.A *** *** from the credit union called me and told me about a gentleman name *** *** who had partnered with the credit union and work for First Data, He came to my shop we talked and he gave me some names of two other business he signed on in our area.I called both as I know them and they said *** *** was a good man and a good person to do business with so I signed on with him and First DataIn the contract it states that you have days from the day of signing if you don't like First Data you can send credit card machine back and there is no charges and you walk away .So I was not happy with them so I called Mr *** and told him I would like to meet with him so he came over and I told him I did not like their s
I have been a customer for years with no issues until I had to update my bank info and then NO one could or would help me, customer service is the worse the send you around to the next representative over and over and no results, then they cancel my account for not updating my bank account and then they send me to collection for fees not been able to collectIronic?
a little - no manager no stepping up to help
Money Network is not refunding my money in accordance to their policies and procedures On the 5th of June I tried to transfer money from one card to anotherBoth cards are provided by money networkWhen doing this it states any transfers after three will be available in hrsWhen I contacted them they told me I had to wait until the 8thOn the 8th they told me I entered my card number not the account numberThey told me my money would go back on the original card that Friday or MondayWhen I called Monday they told me I had to wait till WednesdayI asked for a supervisor because this is not what I was told, he told me I had to wait till Tuesday to file a disputeOn Tuesday morning I spoke with a supervisor because of all the different things I was toldHe told me my money would be available that dayI called later on because it was not thereI was then told they would mail me out a dispute paper that could take to business daysI asked why when I was just told my mon
Back in I verbally cancelled services with this company which at that point in time was all they requiredI didn't catch that they had still been charging me for the monthly service charge that entire year partially due to the fact that the dates the fees were debited was always a little differentWhat caught my eye was January I was charged $non-compliance fee I finally got a hold of them and told them I had canceled they told me I they had no record of that but agreed to refund me three months of fees plus the $noncompliance as a courtesy, and was told they required a faxed cancellation which I downloaded printed out and fax to themJanuary 3rd I noticed a charge on my account of $and another non compliance fee of $after doing research I had found out that first data had been taking that amount out for the entire year! after hours on the phone transfer after transfer I was able to get to the right person who could finally help His name was **
I HAVE A MONEY NETWORK CARD TO MY EMPLOYER AND WHICH YOU CAN USE MONEY Network checks to pay your bills etcI WROTE A CHECK FOR 500.00, I NEVER USED TO CHECK FOR ANYTHING IT WAS JUST ON THE CHECK I CALLED TO HAVE THE CHECK voided, in their online information there is a video u can watch telling u about the checks and how to useIt stated if u still had the check in ur possession u needed to call customer service and let them know then write void ON CHECK AND THROW AWAY.And that ur money would be credited back to ur account business days, and if u didn't u would have to wait business days for it to clear before money would be creditedI still had the check which means I sound of gotten my money back in days I called them and was told it would take 3-busDays for to get on card and I needed to face a copy of voided check, or I can go online and cancel my selfThey are give out information.everything they said was all wrong according to what it says online on there
I have been valued customer at First Data Merchant Service, and giving them business from past yearsRecently I have found there is big problem going on with my previous First Data Merchant service number which have closed and with my new Merchant service number but currently they are giving me runaround and not helping me to resolve this matterwhen I contact the Merchant service they are saying that contact the leasing department for solution and then when leasing department found that there is a problem they are saying that contact the agent who works in *** club Merchant Service and when I contact *** Club Merchant Service they are saying contact the First Data agent who is responsible for creating this problemThe Problem is I had leased two terminals from First Data Service under my previous merchant service number and on June,when the agent Mr*** *** from First Data Service opened my new account and shut down the previous one that has the lease he requested
my name *** *** I'm Arabic speaking year ago there is agent from first data come to my shop and talk to me about credit card service and he ask me to give him statement for my resent compant I'm using I gat for him statement he take them after few day come back and tell me good new I got \for you good deal comper to what you pay now u can pay $ every month I tell him ok and I tell him I have my mashine he look to my mashine and say this will not work with the new system and any way they will give me new machine will not cost me any thing Isay ok and he say contract will be year next day he come I been so busy at work talking to*** coustmer and ask me me to singh the paper work I tell him other daywe can do that he ask me to singh now because the deal will be finsh and they will not accep my company and he say any way every thing in the paper same what he explaine to me I do singhe and I work with them nearly when I find out they put me in machine liss for
First Data's programming caused two of our credit card terminals to malfunction
It was an error on their part which they are not owning
We had an FDterminalFirst Data sent an automatic update with a file built for a FD200tiThis caused our machine to malfunction
After spending numerous hours on the phone with help desk, we were asked to try to reprogram another machine with a previous version of the fileDue to some error (once again on FD's part) the second machine "fryed" as well
Now I hold FD responsible for the two machines and loss of sales due to the malfunction
I spoke with a client care representative who promised to reduce the replacement fee of the terminal in halfUnfortunately, the replacement machine would have to be the obsolete model for which there is no programming forI tried to reason with her but she started arguing with me that I would pay for a machine which I would not be able to use at all
We sought an option of cancelling the agreementHo
They have money in my account with them, but won't release until Tuesday, February 20, 2018...they took the money of my ex-employer's Thursday,February 15, at 3:PMThey claim they just received the funds today February 16, They say it takes hours to receive the money, then they can release the fundsI shouldn't have to wait days for my money when they got it yesterdayThey claim they have it, but it's still pendingI have bills to pay while they're holding my moneyI spoke with account manager *** ID # XXXXXXX...he was very rudeI asked to speak to his boss, he says he has no boss...says he is the only one, and has no other number for me call anyone elseI'm literally boiling at this point, then he hung up on me
Fraudulent sales calls claiming company is the existing merchant service account we use
Sales rep calls and claims to be current merchant service provider who wants to remove fees from our accountI asked him to verify his company is our actual vendor by providing my account info to meHe assures me they are my current provider but does not have access to my account informationRep wants to get the appointment made and lies to secure the appointmentThe entire sales process is built on deception and lies set up to deceive consumersWhen I confronted him on this he denied the allegations and then hangs upI asked him to confirm that he is my actual merchant service provider and every time he said, "yes we are your current provider." First Data is NOT my current provider
In October of my store changed credit card processing companiesThe new company was to contact the old company (Clover) of the change and deactivate my merchant number I find out now that I am still being charged a monthly fee from the old company ($total) Called the old company to try and straighten it out and they said we were not contacted and that they were legitimate charges even tho there was no activity on the account since November Then I called the new company and they said they did in fact contact the Clover by mailI then call Clover again to try to get a refund of their services that I did not use but they said that was not possible Then I tried to deactivate the merchant number so I wouldn't be charged any more going forwardTo deactivate my account I had to tell the my Social Security Number, FIN, billing address, store address AND A STREET THAT CROSSED THE STREET ADDRESS OF MY STOREMy store is located in a large mall and I did not know a stre
I signed a Merchant Agreement Addendum to reduce my rates in May They never actually processed the agreement
I spoke with First Data, or Ignite Payments, a sub company of theirs that I use, about rate reductions in May We negotiated rate reductions and I faxed in the signed Merchant Agreement Addendum on May 19th They told me it would take time for it to go through so I wasn't in a rush to check to be sure on a daily basis that the correct rates were being processed I recently got my June statement and realized they didn't process the rates After calling they told me they never got the fax I sent I don't print off a sheet of paper for each fax I send but I do watch to be sure that they go through and this one did In fact, my fax does print a sheet after three failed attempts to fax so I know it didn't go through and that didn't happen I also called the Hope ***, the lady that helped me with the rate reduction I was actually looking at changing to another compa
From April until August I owned a store in a mall that required the use of a POS systemWe were banking with Bank of America at the time and leased a unit through First DataAll paperwork was completed through Bank of AmericaIn August of we sold the store and contacted First Data about returning the equipmentFirst Data informed me that I was still responsible for the remainder of the lease even though we have email verification from Bank of America Merchant Services that any Early Termination Fees would be waivedI returned the equipment and requested the automated lease agreement that First Data had on file several times and on August finally received a copyThe signature on the paperwork was not mine and when I spoke to someone at First Data on September they directed me to email a copy of my Driver's License and my name signed three times so that someone could verify the signatures and resolve the issue; no one ever respondedWhen I contacted them again
My employer Burger King uses MoneyNetwork to set up payroll account for their employeesAs a result I was issued a Money Network pay card which processed direct deposits for my bi-weekly pay For nearly a year I had NO problems with the company until September 9, when I attempted to make a purchase and my card was declined I knew I had ample funds on my card and when I inquired by call the Money Network phone number I was immediately transferred to a representative who to my surprise told me my card was "blocked" and to get it unblocked I had to send in various personal documents to confirm my identity before they could remove the block When I asked why I was told that my card had been "upgraded" to "Premier Card Account" and when you are upgraded to this type account you must send in documentation to prove your identity Keep in my I NEVER requested a change in my card Which they admitted I had not; Money Network changed my account because there had not been a direct dep
It is extremely hard to reach anyone at this company that can assist in getting a problem resolved or information changed
We rent credit card equipment from this company for a fundraiser every yearWe rent the equipment and then we return itIn order to return it we are supposed to be sent a mailing labelI have tried numerous times to get the mailing label sent to me and I always get passed from department to departmentThe mailing label was supposed to be sent to me weeks ago and as of today I have yet to receive itIt cannot be emailed to me because I am not the official account contact personThe account contact person left three years ago but no one would change it to me as the new contactToday I finally reached a lady that had me provide my personal driver's license information (even though I am trying to update the contact for a BUSINESS)I also had to provide how tall I am, what color my eyes are several business affiliations, and what car I drove in All to g
I am trying to return the mini clover machine to first data but they are stating that I signed a contract and still have to pay the remaining months
I am closing my restaurant and I called to return the mini clover machineThey informed me that I have to keep paying more months even if I am not using itI have already paid for monthsThe total is months for $per month, which is $through this companyI have already called three times to explain my situation and they told me that with buying the rest of the lease, it would be $to return the machineAnd if I were to keep the machine I have to pay $more on top of thatThey gave me another option that they can reduce the amount to $but they said it would affect my creditThis wouldn't make sense, because we were coming to an agreementWhy would it have to affect my credit? This is the worst service I have ever received and I wished I knew beforehand so I didn't get involved with this com