This is the e-mail I just sent to a rep @ First Data and girl who left their employ:
***
I am writing today because I can't get a telephone response from anybody at First Data So, here's the story: On Monday, December 18, 2017, I called and spoke to you about the fact that our Veriphone was not batching our last sales from the weekend of 12/through 12/ It was then, and only then, that I was notified that our machine was no longer supported by First Data and it needed to be returned You then batched our sales of $from your location I followed all the instructions and returned the machine on 12/
Now, I am addressing *** since I just got off the phone with youOn 12/28/I returned the veriphone to the address below The tracking number is (Number can't be sent) According to the tracking, it was delivered on 1/2/ When I spoke to Kaitlyn, I told her that we would not be using the First Data services anymore She DID NOT tell me I needed to do
I made a purchase with a company call fragrancenet.com on or about 6-21-with my debit card in the amount of I did not receive the package and I contacted my bank First *** BankMy bank uses this company Fist Data for there transcationsThe charge was disputed and Fist data is saying that the package was delivered to a ** *** at my addressFirst I have never received the package and Second there is no one by the name of ** *** at my addressI have tried several times to contact this company First data and have left several messages about this matter and I have not received a call back from them at allI have spoken to fedex and they stated the driver left the package at the door and he placed ** *** on the signatureI should not be held liable for something I did not receive
Product_Or_Service: Perfume
On December 26th I received a package at our business address which contained a credit card processing machine The label on the package said First Data and the origin was the address I listed in the complaint I did not order this machine and have no idea who these people are The packing slip it contained had our business name and address and referenced the owner's name who has been retired for several years It also referenced a phone number that did not belong to us I attempted to contact First Data several times over the last week and am continuously put into a phone messaging system which wants me to activate the account I finally spoke with a Jarred today and he said the account was created on 12/31/and he has cancelled he told me to return the machine with a sticker that I Should have receivedI have received no such sticker as of 1/2/I did receive a contract in the mail on 1/2/stating they would start deducting from my bank account listed which was not my ac
On April 17, I tried paying my phone bill with my Mn card and the transaction was decline twice even though I had the available fundsI tried to pay it a third time it then processedSo today I went to attempt to pay my rent my account was $short I then contacted them to see what the issue was they had told me that the transaction was pending and I wil post back to my account once they see that the transaction was declineSo today I noticed that the transaction had posted so I then called money network to see why my account was still $shortThe lady had told me the only way the funds can be released if she spoke with someone who can agree the the transaction didn't happenI told time out my day called the phone company and the lady verified that the two $transaction was decline and she can release fundsShe asked for a letter head and the associate explained to her that they do not have the means to give a letter headThe associate tells me well you are not a
My card information was stolen and used in another state on December 04, I filed a dispute through email and they are not responding to my claim disputewas taken off my card on December 04, and they refuse to put my money back on my cardThe transactions were not made by me and I don't have duplicate cardsI emailed in a dispute form that I received from them and I typed a letter and emailed it as wellAt first I was told to wait until the claim department received the informationThe next week I was told to let it process and I'll receive my money in days now they're saying they don't have my emailThey are lying about my account and I have all emails and documents to prove it
Product_Or_Service: Dispute card transactions
I *** *** has been using money network card for my pay on my card for and a half monthsI had to use them because the staffing company uses them to pay us or we could use direct depositUnfortunately I do not use direct deposit so I use the cardFrom the start they gave me problems with how to send my money that I work so hard forThey sent me printed checks and it took days for me to receive the checkThis happened twice the first time and then the second timeThe reason they said is because I put my POBox addressSo they sent checks out without even consulting meSo I had no idea they did thatThen two weeks later after me thinking everything was ok then they put a hold because they said I need to verify what was deposited into my accountI don't no why they did thatNow this is my biggest complaint on this companyOn May 27, was suppose to receive my money on my card, I call my card just to find out they have my card on hold againI live on a private ranc
Merchant Services Credit Card Services was a company I used for transactionsLong story short their policies say they don't cover fraudTherefore, I got scammed and the scammer knew to use them because they don't cover fraudA fraudulent credit card was used to do a business transaction I thought was on the up & up but after months of working on it the true cc owner disputed it throwing the fees back on Merchant ServicesNow they turned me over to collections to pay for the fraud when I'm just a small business that got scammedI have proven I paid the fraudulent person $ but the actual true owner didn't get his money from the thiefSo, it falls back on me to pay this fraudI feel this is wrong & unethicalAs a business in years I've never had this to happenI've tried working with this company to write this off as a lossI didn't get the $ so why should I pay it? The merchant cc company should be liable.? OR shut down because thieves know they can use this company and no
I am a merchant processing customer of Ignite PaymentsWhen I signed up with *** (Agent), I was told was a day contract - Initiation date of contract 8-9-
The page with the termination "terms" was never sent to me with all the other contract pages
I had my Bookeeper call Ignite today to get "in writing" the cancel policy
First my Bookeeper spoke with a *** who informed her that I have "no" early termination fee" but she has to let the Agent on the account know I was calling to get info
*** informed us if and when we cancel, we just need to fill out a form and return terminal
WHen my Bookeeper spoke with the Agent "***" - *** told her she "promises" is a day contract with NO ETF - "BUT" - *** kept not being willing to put the terms and "NO ETF, Days fulfilled - in WRITING for me"
I spoke with *** - SHe gave us such a run around and still would not put in writing I would have "NO ETF" if I were to cancel with Ignite Payments
If they are an "
This complaint includes everything from billing and collection, customer service and exchange issuesHaving purchased the POS using a lease option the first day (from *** who left on vacation minutes after the purchase) and then canceling that option before it was processed and choosing to buy the POS instead the next day, by *** the office's manager in Venice,FL phone #*** *** did one thing sell us a second POS, never canceling the first even though he made it very clear that he would be taking care of canceling the lease After or more very long conversations with them and waiting for phone calls, and getting the run around (***'s not in the office today he's training, he's out today and his incapable crew following his lead, it's no wonder the lease company is continuing to take money from my account for a POS that should have been canceled in early February They have tried breaking us down and giving up, but they clearly are in the wrong and hoping
We have contacted them regarding our store Peaceful Valley General StoreWe had them for credit card processing and had a credit card machine through themWe have not cancelled timesEmailed them saying we want our contract terminatedSent back the equipmentFinally we had to put a stop payment on our account because we no longer even have the credit card terminalNow again we get a letter in the mail saying they are unable to collect the debtand threatening to send us to collection agencyEvery time they say our account is closed and will no longer receive these lettersYet the bill comes every month and gets higher with penalty chargesIf you look online on the complaints on them we are not the only ones that have had issues with them
Clover Go credit card dipping issues with Samsung Mobile devices
Bank of America merchant services also known as First Data Services LLC provided me with a Clover Go device for reading credit card purchases for my business I am now finding out that it cannot take credit card dips due to an issue they are aware of with Samsung Mobile devices I was not asked nor made aware by the merchant services representative of this As a result I can not take advantage of the added security associated with dipping as opposed to swiping This is at best a poor practice and at worst fraudulent
We signed up for a credit card terminal in early - seeking a method to take credit cardsthe first terminal was for a landline (which we didn't have), we returned it with their labelThey sent us another, which was supposed to be wireless - it didn't not work eitherwe contacted them and we returned the terminal Multiple phones call have been placed by us, explaining that we have NEVER been able to use their terminals and we no longer want to use their servicesWe were directed to multiple phone numbers, everyone gave us different amounts we oweNo one can give us a straight answer, they claim they never told us to return the merchandise, and they have no record that we even called themApparently, there are so many different branches, none of which talk to each other We have never run a transaction with their company The original saleman, who conned us into signing, said that the machines will all work exactly like square did, and will automatically figure the taxes a
I contacted customer service at Money Network about a statement I received for "Monthly paper statement and Account Maintenance fee" Sherrie, Supervisor for Customer service (em#***) indicated the account was opened by *** store I was a seasonal employee with *** from Dec to Jan as a seasonal employee prior to returning to college Upon hire, I was given an option to use direct deposit through my personal bank or their service (now understanding it is TOTAL PAY CARD through Money Network)I opted for direct deposit and never authorized the opening of an account with Money NetworkI received a VISA from them and DID NOT activate itThere agreement indicates activations is acceptance of terms and I clearly did not I explained this to Sherrie and requested the account be closed She indicated there were two choices to close it and I again informed her that I never opened it and felt it illegal for an account to be opened in my name without my w
I have yet to receive a refund in full of $that was promised from their processor, MASI have called several times, only to be transferred
I canceled my Clover account, which is through FirstData, in October, after trying to do so for over a month with no response from the vendor, Merchant Account SolutionsAfter finally getting a response (after consulting Revdex.com), I was promised full refunds for any and all charges, as I never used the machines as they were no what they were explained to beI was charged $in November, and then again $in DecemberI was told that the refund would finally be processed and completed in February, however, it has yet to be doneAdditionally, I am only being told that it will be for $in November and $in December, as there are partial "valid" charges for October, despite me being told that from Courtney at MAS that ALL charges would be refunded, as my account was never used
I have called this company many times and spen
I ONCE HAD A CONTRACT WITH FIRST DATA MERCHANT SERVICES I END THE CONTRACT ON DECEMBER WHICH WAS MY LAST TRANSACTION WITH THIS SERVICES AND I STARTED DOING SERVICES WITH MERCURY MERCHANT SERVICESI CALL TO TURN IN MY DEBIT CARD MACHINE BUT WAS TOLD I NEEDED A SIGNED LETTER TO OFFICIALLY CANCEL THE SERVICEFORM WAS FAX OVER TO ME DECEMBER I FAX IT BACK, HAVE A COPY AND TIME AND DATE THAT I FAX IT AND THE TRACKING FORM TO RETURN THE MACHINE WAS SENT A WEEK LATER (REFERENCE NOJANURARY A STATEMENT WAS SENT TO ME OF ALL THE CHARGES, WHERE AS THEY CHARGE ME A ANNUL FEE OF $WHICH IN THE CONTRACT I AM NOT CHARGE NO ANNUAL FEE, PLUS THEY CHARGE ME ALL THE OTHER FEES PASS DEC WHEN I WAS NOT USING THE SERVICE ANYMORETHEY REFUSE TO TAKE MY CALL TO CLEAR UP THIS MATTERSO I AM ASKING FOR YOUR HELP.THANK YOU
Product_Or_Service: MERCHANT PROCESSING SERVICES
Account_Number: ***
This business has falsely entered me into a lease agreement without my consent, withought my signature, without my knowledge, and most importantly have failed to respond to my repeated emails and phone callsThe one time I actually got through to a customer service rep she said they would accept a cancellation of the lease but never followed upThey are doing this because they're prices are astronomically high, dollars for a machine that costs dollarsThey're sales man talked to me for a few minutes and told me that he would talk to his bosses and get back to me with a priceHe never did, a machine arrived a few weeks later and billing started that monthI also never activated said machine so for what they were charging I do not knowLastly, the sales rep has since never returned my calls
BUYER BEWARE!!!!!!!
We came into contact with this company through our local Sam's ClubDO NOT TRUST this companyWe were DENIED online access to our monthly statementsTold they will not email or snail mail statementsWe had ABSOLUTELY NO IDEA of what we were to be charged on a monthly basis or why we were being chargedWe were to pay a flat fee of $but was charged $That's some difference!! Even after we cancelled and I informed them that they no longer had access to our bank account, we put our bank on notice, Of coarse they debited the monthly fee, our bank revoked itWe received no calls from the companydays later there was a debit of $I called the Service Specialist Brittany R***, No Answer/ No Response!! There is a serious lack of Customer Service and Quality Care for their ClientsVery Disgusted!!!!!!!!!!
Worst services ever!!! I spoke to charge back supervisor name Bratt!
Newer send me any info about charge back from my account-did not want to talk about to reopen the case.They don't even trying to help!!!
Looking forward to find better service!!!
Very,very bad service!!!
This is the e-mail I just sent to a rep @ First Data and girl who left their employ:
***
I am writing today because I can't get a telephone response from anybody at First Data So, here's the story: On Monday, December 18, 2017, I called and spoke to you about the fact that our Veriphone was not batching our last sales from the weekend of 12/through 12/ It was then, and only then, that I was notified that our machine was no longer supported by First Data and it needed to be returned You then batched our sales of $from your location I followed all the instructions and returned the machine on 12/
Now, I am addressing *** since I just got off the phone with youOn 12/28/I returned the veriphone to the address below The tracking number is (Number can't be sent) According to the tracking, it was delivered on 1/2/ When I spoke to Kaitlyn, I told her that we would not be using the First Data services anymore She DID NOT tell me I needed to do
I made a purchase with a company call fragrancenet.com on or about 6-21-with my debit card in the amount of I did not receive the package and I contacted my bank First *** BankMy bank uses this company Fist Data for there transcationsThe charge was disputed and Fist data is saying that the package was delivered to a ** *** at my addressFirst I have never received the package and Second there is no one by the name of ** *** at my addressI have tried several times to contact this company First data and have left several messages about this matter and I have not received a call back from them at allI have spoken to fedex and they stated the driver left the package at the door and he placed ** *** on the signatureI should not be held liable for something I did not receive
Product_Or_Service: Perfume
On December 26th I received a package at our business address which contained a credit card processing machine The label on the package said First Data and the origin was the address I listed in the complaint I did not order this machine and have no idea who these people are The packing slip it contained had our business name and address and referenced the owner's name who has been retired for several years It also referenced a phone number that did not belong to us I attempted to contact First Data several times over the last week and am continuously put into a phone messaging system which wants me to activate the account I finally spoke with a Jarred today and he said the account was created on 12/31/and he has cancelled he told me to return the machine with a sticker that I Should have receivedI have received no such sticker as of 1/2/I did receive a contract in the mail on 1/2/stating they would start deducting from my bank account listed which was not my ac
Someone has wrongfully used my credit to open a business account for merchant devicesFirst Data did not work anything out
This company is horrible and I don't know how the employees sleep at night
On April 17, I tried paying my phone bill with my Mn card and the transaction was decline twice even though I had the available fundsI tried to pay it a third time it then processedSo today I went to attempt to pay my rent my account was $short I then contacted them to see what the issue was they had told me that the transaction was pending and I wil post back to my account once they see that the transaction was declineSo today I noticed that the transaction had posted so I then called money network to see why my account was still $shortThe lady had told me the only way the funds can be released if she spoke with someone who can agree the the transaction didn't happenI told time out my day called the phone company and the lady verified that the two $transaction was decline and she can release fundsShe asked for a letter head and the associate explained to her that they do not have the means to give a letter headThe associate tells me well you are not a
My card information was stolen and used in another state on December 04, I filed a dispute through email and they are not responding to my claim disputewas taken off my card on December 04, and they refuse to put my money back on my cardThe transactions were not made by me and I don't have duplicate cardsI emailed in a dispute form that I received from them and I typed a letter and emailed it as wellAt first I was told to wait until the claim department received the informationThe next week I was told to let it process and I'll receive my money in days now they're saying they don't have my emailThey are lying about my account and I have all emails and documents to prove it
Product_Or_Service: Dispute card transactions
I *** *** has been using money network card for my pay on my card for and a half monthsI had to use them because the staffing company uses them to pay us or we could use direct depositUnfortunately I do not use direct deposit so I use the cardFrom the start they gave me problems with how to send my money that I work so hard forThey sent me printed checks and it took days for me to receive the checkThis happened twice the first time and then the second timeThe reason they said is because I put my POBox addressSo they sent checks out without even consulting meSo I had no idea they did thatThen two weeks later after me thinking everything was ok then they put a hold because they said I need to verify what was deposited into my accountI don't no why they did thatNow this is my biggest complaint on this companyOn May 27, was suppose to receive my money on my card, I call my card just to find out they have my card on hold againI live on a private ranc
Merchant Services Credit Card Services was a company I used for transactionsLong story short their policies say they don't cover fraudTherefore, I got scammed and the scammer knew to use them because they don't cover fraudA fraudulent credit card was used to do a business transaction I thought was on the up & up but after months of working on it the true cc owner disputed it throwing the fees back on Merchant ServicesNow they turned me over to collections to pay for the fraud when I'm just a small business that got scammedI have proven I paid the fraudulent person $ but the actual true owner didn't get his money from the thiefSo, it falls back on me to pay this fraudI feel this is wrong & unethicalAs a business in years I've never had this to happenI've tried working with this company to write this off as a lossI didn't get the $ so why should I pay it? The merchant cc company should be liable.? OR shut down because thieves know they can use this company and no
I am a merchant processing customer of Ignite PaymentsWhen I signed up with *** (Agent), I was told was a day contract - Initiation date of contract 8-9-
The page with the termination "terms" was never sent to me with all the other contract pages
I had my Bookeeper call Ignite today to get "in writing" the cancel policy
First my Bookeeper spoke with a *** who informed her that I have "no" early termination fee" but she has to let the Agent on the account know I was calling to get info
*** informed us if and when we cancel, we just need to fill out a form and return terminal
WHen my Bookeeper spoke with the Agent "***" - *** told her she "promises" is a day contract with NO ETF - "BUT" - *** kept not being willing to put the terms and "NO ETF, Days fulfilled - in WRITING for me"
I spoke with *** - SHe gave us such a run around and still would not put in writing I would have "NO ETF" if I were to cancel with Ignite Payments
If they are an "
This complaint includes everything from billing and collection, customer service and exchange issuesHaving purchased the POS using a lease option the first day (from *** who left on vacation minutes after the purchase) and then canceling that option before it was processed and choosing to buy the POS instead the next day, by *** the office's manager in Venice,FL phone #*** *** did one thing sell us a second POS, never canceling the first even though he made it very clear that he would be taking care of canceling the lease After or more very long conversations with them and waiting for phone calls, and getting the run around (***'s not in the office today he's training, he's out today and his incapable crew following his lead, it's no wonder the lease company is continuing to take money from my account for a POS that should have been canceled in early February They have tried breaking us down and giving up, but they clearly are in the wrong and hoping
We have contacted them regarding our store Peaceful Valley General StoreWe had them for credit card processing and had a credit card machine through themWe have not cancelled timesEmailed them saying we want our contract terminatedSent back the equipmentFinally we had to put a stop payment on our account because we no longer even have the credit card terminalNow again we get a letter in the mail saying they are unable to collect the debtand threatening to send us to collection agencyEvery time they say our account is closed and will no longer receive these lettersYet the bill comes every month and gets higher with penalty chargesIf you look online on the complaints on them we are not the only ones that have had issues with them
Clover Go credit card dipping issues with Samsung Mobile devices
Bank of America merchant services also known as First Data Services LLC provided me with a Clover Go device for reading credit card purchases for my business I am now finding out that it cannot take credit card dips due to an issue they are aware of with Samsung Mobile devices I was not asked nor made aware by the merchant services representative of this As a result I can not take advantage of the added security associated with dipping as opposed to swiping This is at best a poor practice and at worst fraudulent
We signed up for a credit card terminal in early - seeking a method to take credit cardsthe first terminal was for a landline (which we didn't have), we returned it with their labelThey sent us another, which was supposed to be wireless - it didn't not work eitherwe contacted them and we returned the terminal Multiple phones call have been placed by us, explaining that we have NEVER been able to use their terminals and we no longer want to use their servicesWe were directed to multiple phone numbers, everyone gave us different amounts we oweNo one can give us a straight answer, they claim they never told us to return the merchandise, and they have no record that we even called themApparently, there are so many different branches, none of which talk to each other We have never run a transaction with their company The original saleman, who conned us into signing, said that the machines will all work exactly like square did, and will automatically figure the taxes a
I contacted customer service at Money Network about a statement I received for "Monthly paper statement and Account Maintenance fee" Sherrie, Supervisor for Customer service (em#***) indicated the account was opened by *** store I was a seasonal employee with *** from Dec to Jan as a seasonal employee prior to returning to college Upon hire, I was given an option to use direct deposit through my personal bank or their service (now understanding it is TOTAL PAY CARD through Money Network)I opted for direct deposit and never authorized the opening of an account with Money NetworkI received a VISA from them and DID NOT activate itThere agreement indicates activations is acceptance of terms and I clearly did not I explained this to Sherrie and requested the account be closed She indicated there were two choices to close it and I again informed her that I never opened it and felt it illegal for an account to be opened in my name without my w
I have yet to receive a refund in full of $that was promised from their processor, MASI have called several times, only to be transferred
I canceled my Clover account, which is through FirstData, in October, after trying to do so for over a month with no response from the vendor, Merchant Account SolutionsAfter finally getting a response (after consulting Revdex.com), I was promised full refunds for any and all charges, as I never used the machines as they were no what they were explained to beI was charged $in November, and then again $in DecemberI was told that the refund would finally be processed and completed in February, however, it has yet to be doneAdditionally, I am only being told that it will be for $in November and $in December, as there are partial "valid" charges for October, despite me being told that from Courtney at MAS that ALL charges would be refunded, as my account was never used
I have called this company many times and spen
I ONCE HAD A CONTRACT WITH FIRST DATA MERCHANT SERVICES I END THE CONTRACT ON DECEMBER WHICH WAS MY LAST TRANSACTION WITH THIS SERVICES AND I STARTED DOING SERVICES WITH MERCURY MERCHANT SERVICESI CALL TO TURN IN MY DEBIT CARD MACHINE BUT WAS TOLD I NEEDED A SIGNED LETTER TO OFFICIALLY CANCEL THE SERVICEFORM WAS FAX OVER TO ME DECEMBER I FAX IT BACK, HAVE A COPY AND TIME AND DATE THAT I FAX IT AND THE TRACKING FORM TO RETURN THE MACHINE WAS SENT A WEEK LATER (REFERENCE NOJANURARY A STATEMENT WAS SENT TO ME OF ALL THE CHARGES, WHERE AS THEY CHARGE ME A ANNUL FEE OF $WHICH IN THE CONTRACT I AM NOT CHARGE NO ANNUAL FEE, PLUS THEY CHARGE ME ALL THE OTHER FEES PASS DEC WHEN I WAS NOT USING THE SERVICE ANYMORETHEY REFUSE TO TAKE MY CALL TO CLEAR UP THIS MATTERSO I AM ASKING FOR YOUR HELP.THANK YOU
Product_Or_Service: MERCHANT PROCESSING SERVICES
Account_Number: ***
This business has falsely entered me into a lease agreement without my consent, withought my signature, without my knowledge, and most importantly have failed to respond to my repeated emails and phone callsThe one time I actually got through to a customer service rep she said they would accept a cancellation of the lease but never followed upThey are doing this because they're prices are astronomically high, dollars for a machine that costs dollarsThey're sales man talked to me for a few minutes and told me that he would talk to his bosses and get back to me with a priceHe never did, a machine arrived a few weeks later and billing started that monthI also never activated said machine so for what they were charging I do not knowLastly, the sales rep has since never returned my calls
BUYER BEWARE!!!!!!!
We came into contact with this company through our local Sam's ClubDO NOT TRUST this companyWe were DENIED online access to our monthly statementsTold they will not email or snail mail statementsWe had ABSOLUTELY NO IDEA of what we were to be charged on a monthly basis or why we were being chargedWe were to pay a flat fee of $but was charged $That's some difference!! Even after we cancelled and I informed them that they no longer had access to our bank account, we put our bank on notice, Of coarse they debited the monthly fee, our bank revoked itWe received no calls from the companydays later there was a debit of $I called the Service Specialist Brittany R***, No Answer/ No Response!! There is a serious lack of Customer Service and Quality Care for their ClientsVery Disgusted!!!!!!!!!!
Worst services ever!!! I spoke to charge back supervisor name Bratt!
Newer send me any info about charge back from my account-did not want to talk about to reopen the case.They don't even trying to help!!!
Looking forward to find better service!!!
Very,very bad service!!!