I began using First Data in July of 2014, and leasing the equipment from themThe credit card processing worked well, and never had an issue with money being transferred to the business accountUnfortunately, after fifteen years, I was forced to close the businessTherefore, I had made monthly payments of $to present, or, $for approximately $worth of equipmentIn speaking with them, they would like an additional $to finish the lease, and then, return the equipment to them, for a grand total of, $for this equipment that can be purchased for $They would have no discussion about releasing the balance of the lease, even though the business is closedVery, very hard approachI could understand if we were only a few months into the leaseI would recommend that you purchase the CC processing equipment, and never get involved with leasing from First DataIt would appear that I am not alone on the review ratings which are miserable
first data hadn't released any of my charges that total up to I can't reach anyone I feel like they are giving me the run around about my money
I signed up with first data for my tax business that contracts with different business to offer to my clientsI did a dba for my tax business for emergency road side assistanceI charged my clients services for road side assistance and first data held all my fees by saying that I had to start a Ein with roadside assistanceThey then held all my fees for monthsI called in April and they said they would release worth my fees they just didn't know where to send itI then asked them what happened to the rest of the money they said they didn't knowIt seems as the Security department held half my money and batching and funding has the rest but batching and funding won't talk to me because I have a case with the security departmentAs a result all of my money is being heldBatching had tried to release worth of money when
I am a Small business in Iowa in which I have been nothing but scammed and overcharged by credit card companies and the leasing companiesThe machines have been sent back and I am not sure how to handle this situation before it affects my creditMy complaint is with first Data and Golden Eagle leasing from Middletown, NY
Product_Or_Service: credit card leasing machine
Owner was put into a lyear lease agreement unawares
Owner talked to her Bank of America consultant about credit card solutions for her business She was told they had a solution and and transferred her to "another department" which turned out to be another company altogether which preceded to get her information and sent her a device that would run credit cards and take a small percentage Was unaware of entering into a year lease agreement as well as a device that does not meet her needs Device has not been used in over a year but still paying lease every month
ACCOUNT CANNOT BE VALIDATED AND IS LISTED AS DEROGATORY ON MY CREDIT REPORT
UPON CHECKING MY CREDIT REPORT EARLIER THIS YEAR, FIRST DATA MERCHANT SERVICES WAS LISTED AND SHOWING DEROGATORY INFORMATION ON MY FILEI TRIED CONTACTING THE COMPANY SEVERAL TIMES TO NO AVAILONCE I FINALLY REACHED A REPRESENTATIVE, SHE INFORMED THERE WAS NO ACCOUNT INFORMATION LOCATED UNDER MY NAME AND TRANSFERRED ME TO A THRID PARTY REPRESENTATIVEUPON SPEAKING TO THEM,THEY CONFIRMED THEY DID NOT SEE AN ACCOUNT AND GAVE ME THE TELEPHONE NUMBER TO CONTACT FIRST DATA GLOBAL LEASINGI CALLED SEVERAL TIMES AND LEFT SEVERAL MESSAGES REQUESTING OFFICIAL PAPERWORK AND OR A COPY OF A CONTRACT OR OFFICIAL DOCUMENTATION VALIDATING THIS ACCOUNT AND TERMSI NEVER RECEIVED A CALL BACK OR DOCUMENTATIONTHIS ACCOUNT NEEDS TO BE REMOVED FROM MY CREDIT REPORT IF THERE IS NO RECORD OF MY CONTRACTING THESE SERVICES FROM FIRST DATA MERCHANT SERVICES
ACCOUNT LISTED ON CREDIT REPORT ***
We are being charged for something we didn't agrre to, I have cancelled with the original company and now the machine company is wanting to charge me!
We switched Credit Card Machines in September, that company did not tell us we would be sold to another company, this company used First Data for the credit card MachineWe have cancelled our service beginning in March and paid the fee for cancellation, I asked for the address to send the credit Card Machine back and they gave the on formation for First DataI called and they told me they needed a cancellation letter, I faxed it to them even I had no contract with them and that is all I heard!! we just received a bill for the credit card machine when I asked for the address to and now we have been sent a bill for the credit card machine,
Worstttttttttttttttttttttttttt Company ever ever, never use this people they came to me made switch to them telling me sweet little lies after Month using their only platform, they froze my account holding, listen to this $and they won't release it until months, if you very want to keep doing business NEVER USE FIRST DATA AS A MERCHANT We are working we a lawyer to sue them
Charged me for unused services and continued charging me after closing my account
I moved in 10/and was charged for services when I wasn't using themWhen I called to resolve the charges, they weren't going to credit meI decided to cancel with the supervisorHe told me there would be a fee, I said "fine." They still kept billing meI want all of my fees from 10/until now refunded
Because this company failed to update information, which they asked forInformation that should have been updated in June of In November I was notified that this company was going to start withholding federal fundsI called them 11-23-and was told by *** (last name unknown) our information had been updated and is correct, to disregard the letter
We are a seasonal business and don't start running anything threw our card machine until AprilAt this time until current, this company has over 16,dollar withheldI have spoke to them several times along with the IRSI have faxed a Wand updated a Won this company's web siteWaiting for the IRS to approve our EIN #, which should have been updated a year agoThe IRS is telling me that once they approve our EIN # is correct this company First Data should release our money back to us and no longer withhold federal withholdingsFirst Data is telling me they will not release money back to us until they file ta
On March 18, 2016, I called Citibusiness where I currently have a business and personal accountDuring this time we spoke about a convenient way to help my clients swipe their credit/debit cardsI was transferred to a company Clover where I spoke with Mr*** ***After thoroughly speaking with *** about the fees associated with the services I would require, I agreed to have the Clover Mini shipped to the businessOnce the machine arrived, I called Clover and spoke with a wonderful representative to set up the deviceThe next day I began to receive multiple emails from separate companiesEach company had access to my account and a fee that I was suppose to pay themThe $monthly fee discussed with Mr *** had almost tripled overnightI immediately called and said I want no part of this company and want to send the machine back right awayI was told to contact my sales reponce I did and explained the situation, *** said he was in a meeting a would cal
I have been faxing the same information numerous times to this company ti receive an $checkI was using the companies pay card until I opened my own bank accountI have been going back and forth with this company since January to receive my moneythe employees on the phones tell me the same thing over and over, and always end up leaving out certain things I have to do before I am allowed to have my check sent to my houseI no longer have the prepaid card from their company so they ask me to fax them my SSC, phone number, name, and signature to take the hold from the card off my account, but then complain that it is too blurry and that I must send the information againThen when I asked to close the account they wanted me to send the same information again, and that they will send me my check but they will have to take a sending fee out of my check leaving me with only $Again I have been sending valuable information over and over again to this company since January o
I contacted my local first data service agent and informed him we were closing our business and looking for a new storeWe needed to discontinue their services until we found a new storeThey still charged us until our back account drained causing an extensive amount of feesThey informed me that the local agent we deal with is no longer with the company and since we dont have proof of him stopping our service we have to pay the feesAs it stands the fees from them and our overdraft fees total around
First Data reported to the IRS that I had 1099K for 15,for income
Since this was a fraudulent 1099K, I contacted the company in an attempt to get a copy of the 1099K for the IRS and the policeFirst data stated they could not give me a copy because I did not know the phone number of the account holder who is doing business with first data
There is no fraud department or any way that I was allowed to even make a complaint or obtain any information about the fraudulent information someone used by submitting my social security account number
Account_Number: ***
I have leased equipment with First Data where the lease period is upI was sent a notice of where to send the equipmentI noticed the serial number did not match the serial number on the equipment I had so I called the number listedAfter a few phone calls later I was told that to change the number on file I would have to get a hold of the merchant service company to send a swap form with the correct number on it before I could return the equipmentI tried to contact my merchant service company Securis, who buy the way have changed their name, where I left several messages over a couple of weeks with no call back I then called First Data again and they had a different number for my merchant service company so they called it while I was on the other lineI was then connected with the merchant service company and the customer service agent sent me an email with the correct serial number and the email showed that they had also sent it to First Data When I called to make sure they had received the email with the correct serial number they said they could not find the email, so I emailed it to them When I called them back again they put me on hold for a very long time to fine this emailFinally they said they found the email and that it would take some time for them to update the information into their system Mean while they keep charging me $for this equipment of which I sent back because I was tired of the run around Two months later it still is not resolved and they are still charging me $each monthIt seems to be in their benefit to not resolve this issue so I guess my only recourse is to file a law suite and it will be a class action lawsuit and we will find other businesses who have the same problem and will be able to find other issues with First Data as well
I received my direct deposit on October 18, Me and my family were out of town several hundred miles away from my homeI was paid over $I stopped at a gas station and my card was declinedI called in to customer service to see what the problem wasI was informed that my card had been deactivated and that I would have to order a replacement cardTo begin with, I never asked for my card to be deactivatedSecond, there customer service is based in the Philippines!!! I could barely understand a word they saidWhen I asked to speak to a manager, they informed me that they were "off right now"I provided all of my credentials and they even sent a code to my phone I had to read back to themStill they wouldn't allow me access to MY MONEY!!!! This is absolutely not right!!! When I asked what credentials were provided to deactivate my card, they refused to answer meFinally, the customer service representative admitted THEY has a security breachHowever, they still refus
Could not use adp total pay card on 12/2/to make a purchase after loading cash @Walgreens
12/2/at 12:02pmEST I loaded $onto TotalPay prepaid card at Walgreens Store #in Berlin NJThe same day; several hours later, I went to MetroPCS in Pine Hill NJ to purchase a new cell phoneAfter about minutes I picked a phone and attempted to pay $with the TotalPay prepaid card approximately 3:30pmEST The cashier attempted to ring up the purchase (credit) times and when he swiped it, the system prompted "Issuer Unavail." I told him I just put $on the card specifically to purchase the phoneI told him to try swiping DEBIT-- although I did not want the surcharge Nonetheless, their system got the same feedback swiping debit; "Issuer Unavail." The cashier allowed me to use the phone I was trying to purchase, and I called the toll free # on the back of the card which did indicate a balance of over $ I waited on hold to speak with a CSR for about mi
The*** client service at this organization is absolutely horrible! We canceled services with Telecheck in NovThey continue to bill every month regardless of cancellationWe haven't used their services and I have called in multiple times to try and stop billing and services and their only answer is to forward me back to the representative that made the mistake on cancellation in the first placeHe won't do anything to help because it was his error the first placeI asked to be escalated to his manager, who is *** *** @*** where I have left a minimum of messagesShe will not return my calls or resolve the issue eitherBetween incredible hold times and being tossed around like a rag-doll, I am only filing a compliant to get the help I need.Product_Or_Service: Check processing servicesAccount_Number: ***
In May 2015, we changed our merchant credit card processing account from First Data Merchant Services to Net1/Sage Payment SolutionsHowever, our American Express entitlement number somehow directed a portion of our December sales to First Data Merchant ServicesMyself and other representatives of our business have made contact with First Data multiple times regarding this issue, though they will not release the fundsEvery time I called, they said 24-48hours, and then nothingIn addition, we have been passed from one representative to another repeatedlyCurrently, we are working with Melissa Weaver, however she will now not return any of our phone calls or phone calls made on our behalfThe one time our representative could get in touch with Melissa Weaver, she said she was 'waiting on the processing departement.'
First Data merchant services provides credit processing for my two very small businessesI have leased equipment through First Data Global LeasingThey work off each otherFebX XXXX I rcv'd email saying my equipcould not be updated, was termed "end of Life"! Only answer = new equip and new leaseI rcvd' email Feb with new lease offer but then I asked ''sLike....according to website this upgrade needs to be reached by June 2018, not March and why is my terminal not useable? Mr*** *** (my agent) said he would check and get back to meI never again heard from salesman *** but rcv'd another email voiding my new lease offerAll is good'?? March X XXXX at 4:30pm my credit term shuts down/not useableCalled help desk - only answer is new term and new leaseI have mosremaining on lease for orig equipthat nobody can find'? But $is taken out of my account every monthFirst Data and cohorts sold me a lease in Augand under their own discretion have taken awa
I began using First Data in July of 2014, and leasing the equipment from themThe credit card processing worked well, and never had an issue with money being transferred to the business accountUnfortunately, after fifteen years, I was forced to close the businessTherefore, I had made monthly payments of $to present, or, $for approximately $worth of equipmentIn speaking with them, they would like an additional $to finish the lease, and then, return the equipment to them, for a grand total of, $for this equipment that can be purchased for $They would have no discussion about releasing the balance of the lease, even though the business is closedVery, very hard approachI could understand if we were only a few months into the leaseI would recommend that you purchase the CC processing equipment, and never get involved with leasing from First DataIt would appear that I am not alone on the review ratings which are miserable
first data hadn't released any of my charges that total up to I can't reach anyone I feel like they are giving me the run around about my money
I signed up with first data for my tax business that contracts with different business to offer to my clientsI did a dba for my tax business for emergency road side assistanceI charged my clients services for road side assistance and first data held all my fees by saying that I had to start a Ein with roadside assistanceThey then held all my fees for monthsI called in April and they said they would release worth my fees they just didn't know where to send itI then asked them what happened to the rest of the money they said they didn't knowIt seems as the Security department held half my money and batching and funding has the rest but batching and funding won't talk to me because I have a case with the security departmentAs a result all of my money is being heldBatching had tried to release worth of money when
I am a Small business in Iowa in which I have been nothing but scammed and overcharged by credit card companies and the leasing companiesThe machines have been sent back and I am not sure how to handle this situation before it affects my creditMy complaint is with first Data and Golden Eagle leasing from Middletown, NY
Product_Or_Service: credit card leasing machine
Owner was put into a lyear lease agreement unawares
Owner talked to her Bank of America consultant about credit card solutions for her business She was told they had a solution and and transferred her to "another department" which turned out to be another company altogether which preceded to get her information and sent her a device that would run credit cards and take a small percentage Was unaware of entering into a year lease agreement as well as a device that does not meet her needs Device has not been used in over a year but still paying lease every month
ACCOUNT CANNOT BE VALIDATED AND IS LISTED AS DEROGATORY ON MY CREDIT REPORT
UPON CHECKING MY CREDIT REPORT EARLIER THIS YEAR, FIRST DATA MERCHANT SERVICES WAS LISTED AND SHOWING DEROGATORY INFORMATION ON MY FILEI TRIED CONTACTING THE COMPANY SEVERAL TIMES TO NO AVAILONCE I FINALLY REACHED A REPRESENTATIVE, SHE INFORMED THERE WAS NO ACCOUNT INFORMATION LOCATED UNDER MY NAME AND TRANSFERRED ME TO A THRID PARTY REPRESENTATIVEUPON SPEAKING TO THEM,THEY CONFIRMED THEY DID NOT SEE AN ACCOUNT AND GAVE ME THE TELEPHONE NUMBER TO CONTACT FIRST DATA GLOBAL LEASINGI CALLED SEVERAL TIMES AND LEFT SEVERAL MESSAGES REQUESTING OFFICIAL PAPERWORK AND OR A COPY OF A CONTRACT OR OFFICIAL DOCUMENTATION VALIDATING THIS ACCOUNT AND TERMSI NEVER RECEIVED A CALL BACK OR DOCUMENTATIONTHIS ACCOUNT NEEDS TO BE REMOVED FROM MY CREDIT REPORT IF THERE IS NO RECORD OF MY CONTRACTING THESE SERVICES FROM FIRST DATA MERCHANT SERVICES
ACCOUNT LISTED ON CREDIT REPORT ***
They billed me incorrectly againI can't stand this company they keep stealing money from me No one should use this company
Product_Or_Service: never
We are being charged for something we didn't agrre to, I have cancelled with the original company and now the machine company is wanting to charge me!
We switched Credit Card Machines in September, that company did not tell us we would be sold to another company, this company used First Data for the credit card MachineWe have cancelled our service beginning in March and paid the fee for cancellation, I asked for the address to send the credit Card Machine back and they gave the on formation for First DataI called and they told me they needed a cancellation letter, I faxed it to them even I had no contract with them and that is all I heard!! we just received a bill for the credit card machine when I asked for the address to and now we have been sent a bill for the credit card machine,
Worstttttttttttttttttttttttttt Company ever ever, never use this people they came to me made switch to them telling me sweet little lies after Month using their only platform, they froze my account holding, listen to this $and they won't release it until months, if you very want to keep doing business NEVER USE FIRST DATA AS A MERCHANT We are working we a lawyer to sue them
Charged me for unused services and continued charging me after closing my account
I moved in 10/and was charged for services when I wasn't using themWhen I called to resolve the charges, they weren't going to credit meI decided to cancel with the supervisorHe told me there would be a fee, I said "fine." They still kept billing meI want all of my fees from 10/until now refunded
Because this company failed to update information, which they asked forInformation that should have been updated in June of In November I was notified that this company was going to start withholding federal fundsI called them 11-23-and was told by *** (last name unknown) our information had been updated and is correct, to disregard the letter
We are a seasonal business and don't start running anything threw our card machine until AprilAt this time until current, this company has over 16,dollar withheldI have spoke to them several times along with the IRSI have faxed a Wand updated a Won this company's web siteWaiting for the IRS to approve our EIN #, which should have been updated a year agoThe IRS is telling me that once they approve our EIN # is correct this company First Data should release our money back to us and no longer withhold federal withholdingsFirst Data is telling me they will not release money back to us until they file ta
On March 18, 2016, I called Citibusiness where I currently have a business and personal accountDuring this time we spoke about a convenient way to help my clients swipe their credit/debit cardsI was transferred to a company Clover where I spoke with Mr*** ***After thoroughly speaking with *** about the fees associated with the services I would require, I agreed to have the Clover Mini shipped to the businessOnce the machine arrived, I called Clover and spoke with a wonderful representative to set up the deviceThe next day I began to receive multiple emails from separate companiesEach company had access to my account and a fee that I was suppose to pay themThe $monthly fee discussed with Mr *** had almost tripled overnightI immediately called and said I want no part of this company and want to send the machine back right awayI was told to contact my sales reponce I did and explained the situation, *** said he was in a meeting a would cal
I have been faxing the same information numerous times to this company ti receive an $checkI was using the companies pay card until I opened my own bank accountI have been going back and forth with this company since January to receive my moneythe employees on the phones tell me the same thing over and over, and always end up leaving out certain things I have to do before I am allowed to have my check sent to my houseI no longer have the prepaid card from their company so they ask me to fax them my SSC, phone number, name, and signature to take the hold from the card off my account, but then complain that it is too blurry and that I must send the information againThen when I asked to close the account they wanted me to send the same information again, and that they will send me my check but they will have to take a sending fee out of my check leaving me with only $Again I have been sending valuable information over and over again to this company since January o
I contacted my local first data service agent and informed him we were closing our business and looking for a new storeWe needed to discontinue their services until we found a new storeThey still charged us until our back account drained causing an extensive amount of feesThey informed me that the local agent we deal with is no longer with the company and since we dont have proof of him stopping our service we have to pay the feesAs it stands the fees from them and our overdraft fees total around
First Data reported to the IRS that I had 1099K for 15,for income
Since this was a fraudulent 1099K, I contacted the company in an attempt to get a copy of the 1099K for the IRS and the policeFirst data stated they could not give me a copy because I did not know the phone number of the account holder who is doing business with first data
There is no fraud department or any way that I was allowed to even make a complaint or obtain any information about the fraudulent information someone used by submitting my social security account number
Account_Number: ***
I have leased equipment with First Data where the lease period is upI was sent a notice of where to send the equipmentI noticed the serial number did not match the serial number on the equipment I had so I called the number listedAfter a few phone calls later I was told that to change the number on file I would have to get a hold of the merchant service company to send a swap form with the correct number on it before I could return the equipmentI tried to contact my merchant service company Securis, who buy the way have changed their name, where I left several messages over a couple of weeks with no call back I then called First Data again and they had a different number for my merchant service company so they called it while I was on the other lineI was then connected with the merchant service company and the customer service agent sent me an email with the correct serial number and the email showed that they had also sent it to First Data When I called to make sure they had received the email with the correct serial number they said they could not find the email, so I emailed it to them When I called them back again they put me on hold for a very long time to fine this emailFinally they said they found the email and that it would take some time for them to update the information into their system Mean while they keep charging me $for this equipment of which I sent back because I was tired of the run around Two months later it still is not resolved and they are still charging me $each monthIt seems to be in their benefit to not resolve this issue so I guess my only recourse is to file a law suite and it will be a class action lawsuit and we will find other businesses who have the same problem and will be able to find other issues with First Data as well
I received my direct deposit on October 18, Me and my family were out of town several hundred miles away from my homeI was paid over $I stopped at a gas station and my card was declinedI called in to customer service to see what the problem wasI was informed that my card had been deactivated and that I would have to order a replacement cardTo begin with, I never asked for my card to be deactivatedSecond, there customer service is based in the Philippines!!! I could barely understand a word they saidWhen I asked to speak to a manager, they informed me that they were "off right now"I provided all of my credentials and they even sent a code to my phone I had to read back to themStill they wouldn't allow me access to MY MONEY!!!! This is absolutely not right!!! When I asked what credentials were provided to deactivate my card, they refused to answer meFinally, the customer service representative admitted THEY has a security breachHowever, they still refus
Could not use adp total pay card on 12/2/to make a purchase after loading cash @Walgreens
12/2/at 12:02pmEST I loaded $onto TotalPay prepaid card at Walgreens Store #in Berlin NJThe same day; several hours later, I went to MetroPCS in Pine Hill NJ to purchase a new cell phoneAfter about minutes I picked a phone and attempted to pay $with the TotalPay prepaid card approximately 3:30pmEST The cashier attempted to ring up the purchase (credit) times and when he swiped it, the system prompted "Issuer Unavail." I told him I just put $on the card specifically to purchase the phoneI told him to try swiping DEBIT-- although I did not want the surcharge Nonetheless, their system got the same feedback swiping debit; "Issuer Unavail." The cashier allowed me to use the phone I was trying to purchase, and I called the toll free # on the back of the card which did indicate a balance of over $ I waited on hold to speak with a CSR for about mi
The*** client service at this organization is absolutely horrible! We canceled services with Telecheck in NovThey continue to bill every month regardless of cancellationWe haven't used their services and I have called in multiple times to try and stop billing and services and their only answer is to forward me back to the representative that made the mistake on cancellation in the first placeHe won't do anything to help because it was his error the first placeI asked to be escalated to his manager, who is *** *** @*** where I have left a minimum of messagesShe will not return my calls or resolve the issue eitherBetween incredible hold times and being tossed around like a rag-doll, I am only filing a compliant to get the help I need.Product_Or_Service: Check processing servicesAccount_Number: ***
In May 2015, we changed our merchant credit card processing account from First Data Merchant Services to Net1/Sage Payment SolutionsHowever, our American Express entitlement number somehow directed a portion of our December sales to First Data Merchant ServicesMyself and other representatives of our business have made contact with First Data multiple times regarding this issue, though they will not release the fundsEvery time I called, they said 24-48hours, and then nothingIn addition, we have been passed from one representative to another repeatedlyCurrently, we are working with Melissa Weaver, however she will now not return any of our phone calls or phone calls made on our behalfThe one time our representative could get in touch with Melissa Weaver, she said she was 'waiting on the processing departement.'
First Data merchant services provides credit processing for my two very small businessesI have leased equipment through First Data Global LeasingThey work off each otherFebX XXXX I rcv'd email saying my equipcould not be updated, was termed "end of Life"! Only answer = new equip and new leaseI rcvd' email Feb with new lease offer but then I asked ''sLike....according to website this upgrade needs to be reached by June 2018, not March and why is my terminal not useable? Mr*** *** (my agent) said he would check and get back to meI never again heard from salesman *** but rcv'd another email voiding my new lease offerAll is good'?? March X XXXX at 4:30pm my credit term shuts down/not useableCalled help desk - only answer is new term and new leaseI have mosremaining on lease for orig equipthat nobody can find'? But $is taken out of my account every monthFirst Data and cohorts sold me a lease in Augand under their own discretion have taken awa