leased a credit card machine from First Data , business is out of business but cant cancel machine
Product_Or_Service: credit card machine
Account_Number: XXXXXXXXXXXXX
Okay so I am aware that I have only on my card and I go to my local gas station today to get gas to proceed to work as my tank is on EI swipe the card and it tells me there is a network error see cashierTo me, the gas pump did not proceed to ask for additonal information thus the transaction was not valid; so I go to the gas station next to that one and swipe the cardThe pump indicates to see Cashier; I go into the store, wait my turn and swipe at the card reader in the store; it states the card has been declined so I go to my car ANGRY and called the customer service number on the back and FINALLY got a CSRI was told that the intial attempt to get gas at TATERS was a pending transaction for ALL when in fact at the pump, the transactoin did not take placeand generally when I use the card its only that would be pending NOT the entire amountSo I speak with an agent and he advised that its pending and IF I did not use the amount, It will be returned to the card i
First Data never returns phone calls We have had over 40K held in a reserve for over six months Our money was supposed to be released to us months ago and they constantly avoid phone calls and lack any transparency
After declining my application for payment gateway, they charged me $to close the corresponding merchant account
In order to process my application for payment gateway, I was required to sign up for a merchant account After being declined for the payment gateway and numerous requests to close the corresponding merchant account, I was charged $as a cancellation fee, for a service that was NEVER providedDespite contacting the 3rd party agent from MerchantLane, Ignite Payments, & First Data (the parent Company) regarding the deceptive practices, the charge remains
Relentless rude sales team continues to harass and call daily
This company calls daily, trying to sell credit card processing We have no need for this service, so I tell them that we are not interested This has been ignored and they still call daily
Once I start to tell them that we are not interested and to be removed from their list, every single sales rep hangs up on me! Not even letting me finish my sentence
I ask for a manager and they hang up on me and call again the next day as if nothing happened
I called corporate today to get this resolved and was passed around at least times to be told, there is nothing that they can do since I do not have an account with them
I clarified, so since I don't have an account, you can call my company every single day even though I have asked a dozen times to be removed from your list and the lady from customer service stated "there is nothing that we can do"
This seems borderline illegal if you ask me
I was offered to settler for a lesser amount and they are taking back that offer
I called on March 27th to advise my business was closing and they offered me a settlementI called back in April after my business was closed to request the a shipping label to return the equipmentI got the label, which it was not prepaid, and I bill for almost dollarswhen I called back on march, I advised them that the reason for the closure was because I am sick and I can't no longer workI was offered to settle for a lesser amount and to make payment on the lease, since there is no way out of that leasenow they are forcing me to file bankruptcy because I can't afford the for a service that they are no longer providing to me
I signed the contract as CEO for a business name "***." after I sold the company they used my social number to black-mail me
In Jun/11/I signed the contract number "DocuSign Envelope ID: ***" as CEO for the corporation "***." and did not gave any type of personal guarantee
In Jun/10/I sold the *** with commerce escrow No"***" by stock transfer (CEO and stock transfer) the corporation still active
The new owner did not give his information to first data to remove my SSN and put his SSN
First data instead of following the business the contract side, they followed me as formal employee of that business
Just hope their securities and risk management department do not require a balance in case of charge backsI have not been under contract with first data since the end of June, and not processed a payment since Janruary but you think the securities department will release my funds to me'Weekly even daily phone calls provide different stories depending on the employee you're speaking to, the security and risk management department does not answer the phone, nor do they return calls as their voicemail states they doIt seems this company tries to consistently give the consumers the run around in hopes they will give up I would not recommend to anyone ever
Product_Or_Service: Debit credit processor
Account_Number: MID XXXXXXXXXXX
I canceled services with this company last January and February 2015, but the representative never noted my accountAfter several months of charges continuing to occur on my bank account, I contacted the company again May 7, and July and November and December (ach fees for $billed in addition and were to be refunded at $78.80) with again no success as to the representative doing their job, but at least in May the cancellation of my account was noted but not completedThen again I called and still the request was not properly submitted and billing continued as I continued to be assessed overdraft fees from my banking institution as well as the fees from First DataI made several attempts to rectify this situation getting multiple different refund amounts quoted to meFinally a year later in February *** noted the months of improper billing at x 10= $and submitted for only months of my bank overdraft fees at $30/month incurred from this companies i
This is a scamThey are partnered with Clover POS System and will not work with you, charge outrageous ETF fees for small businesses and their sales people are like used car salesmanWe were signed up by someone who sat at a bar for hours before he met with usWe received no copies of any contracts or paperwork and were lied to about everythingWe will be telling all of our customers NOT to use themHow do they have total customer complaints and Revdex.com gives them an A+ ratingLooks like the Revdex.com is another dying breed
I am a partner in the business Mobile Lube Service An amount of $was swiped on the First Data card reader on March 21, Several attempts to get in touch with these people after days of withholding our money No one returns calls and when I called the main office number and asked the average amount of time money was withheld from the customer, the representative hung up on me Today, March 30, someone finally called and said it would be another hours until we get the money They also said the same thing hours before that and hours before that This is a scam and I want the money deposited TODAY!
Product_Or_Service: CARD READER
I had a month to month lease on a credit card terminal canceled it and returned in feb this year they are takeing moneys out every month.with no transactions being done.$in feb $in march $in april.I have made several attempts to resolve this was told I canceled my machine but the contract is still valid and if I want to cancel there is a $fee involved that I never was told of the contract or a early termination fee.It takes average min to speak to someone and its from india I think because too hard to understand ask for someone that speaks better english put on hold min same problem then they hang up.try again was told to go to a website to apply for refund no such site.they have taken $out of my checking account since feb this year with no terminal and no money submitted.I cannot afford to have them ignoring me and continue to take money I am handicapted and limited funds please help !
Product_Or_Service: credit card terminal
My machine was not working so I called and they suggested to me to get a phone line just for the machine, so I did and the machine was still not working and I had the machine for about months out of the months the machine did not work for I called to see if I could get out of my contract and they were nasty with me and of course they said noSo here I am
Product_Or_Service: First Data fmodel credit card machine
Order_Number: XXXXXXXXXXXX
Account_Number: XXX-XXXXXXX-XXX
Our company has processed a total of $8,through the Card Connect Payment Processing SystemHowever, the funds had been placed on hold and under review for almost business days as of todayThe process usually takes 1-Business Days, the issue is the process being untimely and the holding of funds causing the company to be sabotaged as this is a small companyThe company is continually building and not having the funds available is causing the company to turn down business calls as we can't even continually fuel our equipment on a daily basisIn addition, bills cannot be paid due to no funds being availableI have communicated consistently with representatives of Card Connnect (A First Data Company)The representatives have been very rude to me, informing me that "I will not connect you to a supervisor, but I will send one a email." I have communicated with multiple representative and have recorded emails identifying that the process should have not taken this long and the f
Fraudulent Charges were made on my account from Florida while I reside and was in TX that wiped my entire account out I called the bank to notify them of the matter and was given the runaroundI have spoken to a number of supervisors and associates all telling me different things and giving me misinformationNone of them taking the matter seriously The bank has neglected to protect me, their customer, or my account I was told that I wouldn't receive any reimbursements back until a dispute form was mailed standard mail, which takes 3-business days and I returned the form and it was processed that was going to take another business daysAlso, a replacement card was to be mailed, yet I had to ask for them to expedite the card, which ended up not being expeditedThis matter has left me and my family with dollars on the first of the month, so far for a full week, when mortgage and bills are dueNo money for food, no money for gas to make it to work, no money for the necess
This company is a scamThey tricked meThey told me no hard inquiry no credit checkThey also never told me about a charge
I never signed the document the salesman forged the signatureSecond thing is they never told me about a charge for the right to use their softwarethey never sent me a machinethird thing is I specifically asked about a hard inquiry and the guy said no hard inquiryForth thing is they looked at my bank statements and I did not authorize them to do that
they refuse to fund my bank for a processed transaction
I put through a large transactionthey held the funds for almost a week in their security department where no human ever answers the phonei left many messages which of course were not returnedfinally I got through to someone and they told me they are unable to process the transaction because of the large volume and the funds will be returned to the customeri already delivered the products and now that the funds were returned to the customer I am left with nothingim out the money and the goods
First Data is holding closed to $6k plus of our funds and refunded to release the funds
we have an online store skipfitness in which first data provider our gateway for online purchase because we had an increase in business and sales, the holding our funds with no reasoning and disabled our accounti haven't been able to speak with someone bc no one will help or call back
I received a money network pay card through my employer and used their app I thought to manage my money.Which they say is safe and secure.The day it was posted to my account about an hour an a half later my money was took off my card in a different city while I was asleep in the bedWhen I called customer service to see what could be done about getting my money put back on my card they said they would have to send a form through the mail and I would have to wait til they received it back and I would have to wait for another card alsoWhat made me mad was this app was through their company and they couldn't tell me how or why someone got all my information.Product_Or_Service: Money network cardOrder_Number: ***
Smart Card Merchant Services, sales for first Data, misrepresented their product It was sold as a retail system However, it is designed for restaurant application, and we are a clothing store When notified of concern, they apologized for the first system and tried to send us "Clover" and asked us to "just try it" This system has never been opened or usedWe've attempted calling, but calls are not returned services Money was deducted from bank accounts that wasn't agreed to I don't know what I'm paying for I was to receive a credit of $1594, which never came
Product_Or_Service: POS
Account_Number: ***
leased a credit card machine from First Data , business is out of business but cant cancel machine
Product_Or_Service: credit card machine
Account_Number: XXXXXXXXXXXXX
Okay so I am aware that I have only on my card and I go to my local gas station today to get gas to proceed to work as my tank is on EI swipe the card and it tells me there is a network error see cashierTo me, the gas pump did not proceed to ask for additonal information thus the transaction was not valid; so I go to the gas station next to that one and swipe the cardThe pump indicates to see Cashier; I go into the store, wait my turn and swipe at the card reader in the store; it states the card has been declined so I go to my car ANGRY and called the customer service number on the back and FINALLY got a CSRI was told that the intial attempt to get gas at TATERS was a pending transaction for ALL when in fact at the pump, the transactoin did not take placeand generally when I use the card its only that would be pending NOT the entire amountSo I speak with an agent and he advised that its pending and IF I did not use the amount, It will be returned to the card i
First Data never returns phone calls We have had over 40K held in a reserve for over six months Our money was supposed to be released to us months ago and they constantly avoid phone calls and lack any transparency
After declining my application for payment gateway, they charged me $to close the corresponding merchant account
In order to process my application for payment gateway, I was required to sign up for a merchant account After being declined for the payment gateway and numerous requests to close the corresponding merchant account, I was charged $as a cancellation fee, for a service that was NEVER providedDespite contacting the 3rd party agent from MerchantLane, Ignite Payments, & First Data (the parent Company) regarding the deceptive practices, the charge remains
Relentless rude sales team continues to harass and call daily
This company calls daily, trying to sell credit card processing We have no need for this service, so I tell them that we are not interested This has been ignored and they still call daily
Once I start to tell them that we are not interested and to be removed from their list, every single sales rep hangs up on me! Not even letting me finish my sentence
I ask for a manager and they hang up on me and call again the next day as if nothing happened
I called corporate today to get this resolved and was passed around at least times to be told, there is nothing that they can do since I do not have an account with them
I clarified, so since I don't have an account, you can call my company every single day even though I have asked a dozen times to be removed from your list and the lady from customer service stated "there is nothing that we can do"
This seems borderline illegal if you ask me
I was offered to settler for a lesser amount and they are taking back that offer
I called on March 27th to advise my business was closing and they offered me a settlementI called back in April after my business was closed to request the a shipping label to return the equipmentI got the label, which it was not prepaid, and I bill for almost dollarswhen I called back on march, I advised them that the reason for the closure was because I am sick and I can't no longer workI was offered to settle for a lesser amount and to make payment on the lease, since there is no way out of that leasenow they are forcing me to file bankruptcy because I can't afford the for a service that they are no longer providing to me
I signed the contract as CEO for a business name "***." after I sold the company they used my social number to black-mail me
In Jun/11/I signed the contract number "DocuSign Envelope ID: ***" as CEO for the corporation "***." and did not gave any type of personal guarantee
In Jun/10/I sold the *** with commerce escrow No"***" by stock transfer (CEO and stock transfer) the corporation still active
The new owner did not give his information to first data to remove my SSN and put his SSN
First data instead of following the business the contract side, they followed me as formal employee of that business
Just hope their securities and risk management department do not require a balance in case of charge backsI have not been under contract with first data since the end of June, and not processed a payment since Janruary but you think the securities department will release my funds to me'Weekly even daily phone calls provide different stories depending on the employee you're speaking to, the security and risk management department does not answer the phone, nor do they return calls as their voicemail states they doIt seems this company tries to consistently give the consumers the run around in hopes they will give up I would not recommend to anyone ever
Product_Or_Service: Debit credit processor
Account_Number: MID XXXXXXXXXXX
I canceled services with this company last January and February 2015, but the representative never noted my accountAfter several months of charges continuing to occur on my bank account, I contacted the company again May 7, and July and November and December (ach fees for $billed in addition and were to be refunded at $78.80) with again no success as to the representative doing their job, but at least in May the cancellation of my account was noted but not completedThen again I called and still the request was not properly submitted and billing continued as I continued to be assessed overdraft fees from my banking institution as well as the fees from First DataI made several attempts to rectify this situation getting multiple different refund amounts quoted to meFinally a year later in February *** noted the months of improper billing at x 10= $and submitted for only months of my bank overdraft fees at $30/month incurred from this companies i
This is a scamThey are partnered with Clover POS System and will not work with you, charge outrageous ETF fees for small businesses and their sales people are like used car salesmanWe were signed up by someone who sat at a bar for hours before he met with usWe received no copies of any contracts or paperwork and were lied to about everythingWe will be telling all of our customers NOT to use themHow do they have total customer complaints and Revdex.com gives them an A+ ratingLooks like the Revdex.com is another dying breed
I am a partner in the business Mobile Lube Service An amount of $was swiped on the First Data card reader on March 21, Several attempts to get in touch with these people after days of withholding our money No one returns calls and when I called the main office number and asked the average amount of time money was withheld from the customer, the representative hung up on me Today, March 30, someone finally called and said it would be another hours until we get the money They also said the same thing hours before that and hours before that This is a scam and I want the money deposited TODAY!
Product_Or_Service: CARD READER
I had a month to month lease on a credit card terminal canceled it and returned in feb this year they are takeing moneys out every month.with no transactions being done.$in feb $in march $in april.I have made several attempts to resolve this was told I canceled my machine but the contract is still valid and if I want to cancel there is a $fee involved that I never was told of the contract or a early termination fee.It takes average min to speak to someone and its from india I think because too hard to understand ask for someone that speaks better english put on hold min same problem then they hang up.try again was told to go to a website to apply for refund no such site.they have taken $out of my checking account since feb this year with no terminal and no money submitted.I cannot afford to have them ignoring me and continue to take money I am handicapted and limited funds please help !
Product_Or_Service: credit card terminal
My machine was not working so I called and they suggested to me to get a phone line just for the machine, so I did and the machine was still not working and I had the machine for about months out of the months the machine did not work for I called to see if I could get out of my contract and they were nasty with me and of course they said noSo here I am
Product_Or_Service: First Data fmodel credit card machine
Order_Number: XXXXXXXXXXXX
Account_Number: XXX-XXXXXXX-XXX
Our company has processed a total of $8,through the Card Connect Payment Processing SystemHowever, the funds had been placed on hold and under review for almost business days as of todayThe process usually takes 1-Business Days, the issue is the process being untimely and the holding of funds causing the company to be sabotaged as this is a small companyThe company is continually building and not having the funds available is causing the company to turn down business calls as we can't even continually fuel our equipment on a daily basisIn addition, bills cannot be paid due to no funds being availableI have communicated consistently with representatives of Card Connnect (A First Data Company)The representatives have been very rude to me, informing me that "I will not connect you to a supervisor, but I will send one a email." I have communicated with multiple representative and have recorded emails identifying that the process should have not taken this long and the f
Fraudulent Charges were made on my account from Florida while I reside and was in TX that wiped my entire account out I called the bank to notify them of the matter and was given the runaroundI have spoken to a number of supervisors and associates all telling me different things and giving me misinformationNone of them taking the matter seriously The bank has neglected to protect me, their customer, or my account I was told that I wouldn't receive any reimbursements back until a dispute form was mailed standard mail, which takes 3-business days and I returned the form and it was processed that was going to take another business daysAlso, a replacement card was to be mailed, yet I had to ask for them to expedite the card, which ended up not being expeditedThis matter has left me and my family with dollars on the first of the month, so far for a full week, when mortgage and bills are dueNo money for food, no money for gas to make it to work, no money for the necess
This company is a scamThey tricked meThey told me no hard inquiry no credit checkThey also never told me about a charge
I never signed the document the salesman forged the signatureSecond thing is they never told me about a charge for the right to use their softwarethey never sent me a machinethird thing is I specifically asked about a hard inquiry and the guy said no hard inquiryForth thing is they looked at my bank statements and I did not authorize them to do that
they refuse to fund my bank for a processed transaction
I put through a large transactionthey held the funds for almost a week in their security department where no human ever answers the phonei left many messages which of course were not returnedfinally I got through to someone and they told me they are unable to process the transaction because of the large volume and the funds will be returned to the customeri already delivered the products and now that the funds were returned to the customer I am left with nothingim out the money and the goods
First Data is holding closed to $6k plus of our funds and refunded to release the funds
we have an online store skipfitness in which first data provider our gateway for online purchase because we had an increase in business and sales, the holding our funds with no reasoning and disabled our accounti haven't been able to speak with someone bc no one will help or call back
I received a money network pay card through my employer and used their app I thought to manage my money.Which they say is safe and secure.The day it was posted to my account about an hour an a half later my money was took off my card in a different city while I was asleep in the bedWhen I called customer service to see what could be done about getting my money put back on my card they said they would have to send a form through the mail and I would have to wait til they received it back and I would have to wait for another card alsoWhat made me mad was this app was through their company and they couldn't tell me how or why someone got all my information.Product_Or_Service: Money network cardOrder_Number: ***
Smart Card Merchant Services, sales for first Data, misrepresented their product It was sold as a retail system However, it is designed for restaurant application, and we are a clothing store When notified of concern, they apologized for the first system and tried to send us "Clover" and asked us to "just try it" This system has never been opened or usedWe've attempted calling, but calls are not returned services Money was deducted from bank accounts that wasn't agreed to I don't know what I'm paying for I was to receive a credit of $1594, which never came
Product_Or_Service: POS
Account_Number: ***