My credit fees have continued to go up by as much as since I started , for example 5/1/was and in 8/1/560.03,8/1/.I called many times and never got a answerThey would say we will review my account and never call backOn top of that I get charged a monthly fee for equipment from ascentium Capitol of So after many calls and never any answers I decided I would like to cancel with first dataSo I called them to ask what would the cancellation fees be , they couldn't give me an answerI was told to fax my reqest to them , the fax never went throughSo I finally send a certified letter , which they never replied to So after months of trying to get a answer , I finally got a man to tell me the cancellation fees would be more than $Which is unheard of, I didn't realize their is a 5year lease of the equipmentSo I to terminate my agreement with First Data and Ascentium and go with a company that will treat me in a professional manner.I
Integrated Payment Systems Inc(IPS) was a third party vendor used by Chase and WaMu for issuing official checks and money orders The business relationship was discontinued in June, However, IPS continued to support Chase inquiries, customer inquiries, access requests, etc Effective mid-August 2016, IPS is no longer answering the phone, they are not responding to emails, voice mailboxes are full and/or they are not returning messages The following contact methods have been attempted: phone- ***, (XXX)XXX-XXXX, web address- officialcheck.com, email- ***@firstdata.com along with several personal email addresses and phone numbers
FirstData corporate headquarters was NOT helpful and acted like they had no information regarded IPS information
I need updated contact information for this company Previously contacted at:
Integrated Payment Systems Inc
XXXXX***
*** XXXXX
X-XXX-XXX-XXXX
This company practices unfair and possibly illegal practices,WE literally got put out of business because they are holding over 10000$ for no reason
We have been in business for less that days, some how much to our amazement exceeded any and all expectations of success99% of our business is writing music for other artist, we spoke with our sales rep and everything was cool, explained our business model explained how it worked, built an entire website (which isn't fully even paid for yet) every thing was approved and we where told we where goodIn our head awesome, we had to download an app and enter in the data in required fieldsthe first week we where amazed to see we did over in businesseverything went fine, I'm our eyes we had new problems, we had expected to do much less business, the only thing we where thinking is how are we going to keep up, we still where working on basic issues like which accountant, which lawyer, and that we where going to work around the
I was first approached by a Sales Repnamed ***, he sold me a credit card machine and told me multiple times that I was not going to be under a leaseOnce I received the product via mail I then saw in the paperwork of the first bill provided that I was under a leaseNot wanting to be under a lease I did not use or connect the credit card machine for over a monthLater, another Sales Rep named *** came to my shop and convinced me to use it promising that I would save more money with this credit card machine versus Square which is what I was using prior to themAlso he said the money would me available in my account immediatelyLater I noticed the money would take several days to clear and appear in my accountAlso the credit card machine began malfunctioning and it kept getting stuck on the number I tried contacting them on several occasions to try and resolve this issue so they could either replace the faulty credit card machine, fix the one they gave me or just end t
I signed up through Bank of America and was assured by the banker that BOA handles all complaints and is responsible for this third party First Data I now have had my merchant account stopped and it is causing a hardship in my business I have explained that to risk management, *** *** and sent the requested information to [email protected] as told and nothing is moving and no communication I need to know how to resolve this quickly or stop using these merchant services all together I was told hours we are going on a week now without resolution I need to know what to do If someone will communication with me *** said its a process and he also said hours and we have gone over hoursHELP!
Product_Or_Service: service
Order_Number: none
Account_Number: agreement merchant s
I had a merchant services account and I processed a payment for a customer on 2/19/ and I was given a receipt to show that my payment went thruI called merchant services to follow up about my payment and I was transferred to *** XXX-XXX-XXXX in risk management and he asked for additional information which I provided and my funds were suppose to be releasedEach time I've called I can never get him on the phone and I've been getting the run around and I still do not have my moneyIf there was a problem with the payment I feel they should have not let it go thru but they let somebody walk out of my business with a receipt and now I'm getting the run around about my fundsWe discussed ending the business relationship which is fine but I would like my funds as I was told I would receive
We have a small business and use First Data to lease our credit card machineOn a previous contract our lease amount was $25.94/monthI contacted First Data when I read an article about becoming EMV (chip compliant) and was told that I would have to upgrade the pin pad to become compliantSpeaking to ***, he assured me that upgrading to the FDpin pad would bring us into compliance, but the new contract would run $per month plus $per month for the lease term of yearsI was assured this pin pad would be compliantLast year when they actually finally instituted the EMV chip cards I was told I would have to upgrade the pin pad because in fact it was not compliantThese people are suppose to help merchants avoid fraud and constantly come up with new charges for these services but this was an outright lie on the part of Mr.***I ended up buying a pin pad for $I believe these folks perpetuated fraud against me in selling me a lease that was
I WAS SCAMMED OUT OF HUNDREDS OF DOLLARS AND NOW FIRST DATA CLAIMS I OWE MONEY FOR SOMETHING I NEVER EVEN RECIEVED!
DO NOT PROCESS WITH MERCHANT INDUSTRIES OR FIRST DATA GLOBAL LEASING, THEY MAKE ALL OF THEIR MONEY THROUGH OPERATING A SCAM! I started processing credit cards with this company months ago, and it is by far the biggest mistake I have made since forming my businessI was told that I would be charged a 3.95% rate, but after the first month, I was charged over 10%! I would contact the company and the employees would instruct me that I was erroneously charged and they would reverse the chargesIt took them months, dozens of phone calls, and involving a lawyer, to finally decide to issue the refund for first portion of the money I was scammed out ofIn addition, I was supposed to receive processing equipment via first data global leasingI was told that It would not increase my rates at all, at the most they would go up $per monthAfter the first month I was charged o
I have been erroneously charged for services not received for the past yearImpossible to contact them to get it resolved
From Jan 2016-NOW March I am being charged $a month for "dispute manager" service which I do not have access toI have also a $customer service fee which no one will explain
1st Data is charging me for two leases on one machine that I use to process credit cards
I originally got a month lease on a credit card processing machine from 1st data two years ago I never got a copy of the contract When I tried to contact 1st date to cancel my service, I was told that I have a month leaseI never agreed to this year extension nor can I disprove it now The problem that I am facing now is that I have a machine that has been replaced because the original one quit working I returned the defective piece of equipment but after numerous phone calls and hours on the phone to be transferred to 1st Date Global leasing and back again, no one can explain why a new lease was created and how to cancel one of the leases They will not refund the money they keep taking from my account for the 2nd lease and I was told by *** of 1st Data that they can send me another machine and I can sell it but no one can cancel the lease on the returned machine This i
Closed account due to many customer service issues I hadOur account was paid in full- month later they sent a collections letter we owed $
Had two merchant accounts - tru green maintenance and tru organics/ closed account about month ago -received confirmation letter that account was closedToday I received collections letter that I owed $of which was a collections chargeI never knew I owed any money and the nerve to send to collections without informing me first they had an issueHow could they operated business like thisI had
Many customer service issues and it was s nightmare trying to get reports and then waiting days for money to go into my accounts with the merchant processingMy sales rep was faith Sherman who was great at the beginning but then did not follow up when I had issues and wanted to cancel services
Leasing Credit card processing services through this company for years Our company recently changed billing methods and no longer needed First Data's servicesWe disconnected machine and contacted company over a week period multiple times to cancel their services but they continue to withdraw money from our account Each time I call they say the sales department needs to get back to you and a representative cant cancel services To this date I have not been contacted back and as I said, they continue to withdraw money from our bank I have frozen their accounts ability to withdraw funds but I need a refund of leasing fees and a cancellation confirmation
Product_Or_Service: Leased credit card machine
Account_Number: merchant #XXXXXXXXXX
They refuse to release my money after I cancelled a transactionI ordered some things from Macys order # ***I cancelled the orderMacy's supervisor stayed on the phone with me on a way call to give the authorization and Money Network refused to release my money and the supervisor hung up on me
I went to go purchase gas and dollars transactions were taken from my account on top of the gas when I called I was told that if the merchant sent a fax saying they didn't take my funds that fax included my name last name the merchant the date the last four digits of my card when money network received that fax I was told I couldn't get my money because there wasn't a whole card number they wouldn't accept the last four so I got back in touch with the merchant they don't deal with whole card numbers all they have is the last four when I told a money network supervisor that he told me to just give my card number out which is against the law to fax a full card number so the merchant would not do that then he told me to just give her my account number which is also agains the law so it's been three days so now all of a sudden the last four digits is acceptable but it needs a hand written signature so I got the merchant to do that but now it needs a corporation logo on it which the me
After Attemps to get sales rep to come back and help us cancel service because of excess fees and holding onto our funds for credit card processing
The company has refused to cancal lease agreement based on excess charges- Holding our funds after credit card processing and failed attemps to get local customer sales rep come backWe paid over months of fees for rental machine that only cost $to buy but we have paid $a Month or over $Our company is sold I have called reapeatedly to settle account but company just sends threatening collection letters and is totally rude and very difficult to reach
This company is a total sham! stay away at all cost as their fees are high and customer service is the worst!
In addition, this company holds your funds for months and even years
I called the company advised them of an unauthorized transaction and was told to fax a paper stating whyI advised the company I did not authorize the company to draft my accountThe company denied my claim stating the company has drafted my account once beforeI called the company and told them I made a one time payment and that I did not authorize any other transactionsThe company advise me that if I paid a company one time they had permission to draft my account any other time after thatI asked if I went to Gap and swiped my card and months later they charged me again would that also be authorized the representative advised me yesI am in disbelief that I am going through so much to get my money back from an illegal transaction
I was called by a telemarketer about this amazing credit card terminal that would be better than ShopifyWhen I got it, it was not the machine I wantedSecondly, I was told that my monthly rental would only be $a month plus $for feesAfter it arrives, suddenly my account is being drained three times thatI called them back, and no one could give me an answerWhen it happened again, I called back and this time not only am I not getting an answer back they tried taking even more out of my account - twice in one dayThe other thing he "promised" me was that there was no contractI could cancel at any time and send it back if I wasn't happyno extra chargeNow I get a call from another company that apparently financed this machine and I'm told I'm on the hook for more months (so much for no contract!) At the full cost of $a monthI am just beyond words that a company that sells "trusted solutions for payments" is so dishonest
Product_Or_Service: Interac/credit car
Have yet to receive an update on my dispute filed 1/20/
On 1/20/I filed a dispute with First Data on a security service ATM that was out of money yet still charged my account I have yet to receive any type of update nor my provisional credit which was promised to me within the first days of filing my dispute I have contacted them several times through the phone and each time either been hung up on or given the runaround buy one of their supervisors
I was supposed to have a replacement debit card sent to my address that was provided after noticing my account had unauthorized transactionsThis was reported on 02/28/I was told that it would take 7-business days to receive new cardAfter not receiving replacement card by 03/15/2016, I then called Money Network customer service I was told that the card was sent to the wrong address, which was verified times before confirmingThey stayed they had the right address, but card was not delivered at the right addressThey then told me the matter would be resolved, by sending a new card via Fed ex and would take business days and delivery fee would be waiveredI then called them back on today to get a tracking number, was told that there were no record of card to be delivered Fed ex I am not satisfied with the service I received due to numerous errors on customer service part They then told me they would send another replacement cardFrom 02/28/to 3/18/16, no card
My credit fees have continued to go up by as much as since I started , for example 5/1/was and in 8/1/560.03,8/1/.I called many times and never got a answerThey would say we will review my account and never call backOn top of that I get charged a monthly fee for equipment from ascentium Capitol of So after many calls and never any answers I decided I would like to cancel with first dataSo I called them to ask what would the cancellation fees be , they couldn't give me an answerI was told to fax my reqest to them , the fax never went throughSo I finally send a certified letter , which they never replied to So after months of trying to get a answer , I finally got a man to tell me the cancellation fees would be more than $Which is unheard of, I didn't realize their is a 5year lease of the equipmentSo I to terminate my agreement with First Data and Ascentium and go with a company that will treat me in a professional manner.I
Integrated Payment Systems Inc(IPS) was a third party vendor used by Chase and WaMu for issuing official checks and money orders The business relationship was discontinued in June, However, IPS continued to support Chase inquiries, customer inquiries, access requests, etc Effective mid-August 2016, IPS is no longer answering the phone, they are not responding to emails, voice mailboxes are full and/or they are not returning messages The following contact methods have been attempted: phone- ***, (XXX)XXX-XXXX, web address- officialcheck.com, email- ***@firstdata.com along with several personal email addresses and phone numbers
FirstData corporate headquarters was NOT helpful and acted like they had no information regarded IPS information
I need updated contact information for this company Previously contacted at:
Integrated Payment Systems Inc
XXXXX***
*** XXXXX
X-XXX-XXX-XXXX
This company practices unfair and possibly illegal practices,WE literally got put out of business because they are holding over 10000$ for no reason
We have been in business for less that days, some how much to our amazement exceeded any and all expectations of success99% of our business is writing music for other artist, we spoke with our sales rep and everything was cool, explained our business model explained how it worked, built an entire website (which isn't fully even paid for yet) every thing was approved and we where told we where goodIn our head awesome, we had to download an app and enter in the data in required fieldsthe first week we where amazed to see we did over in businesseverything went fine, I'm our eyes we had new problems, we had expected to do much less business, the only thing we where thinking is how are we going to keep up, we still where working on basic issues like which accountant, which lawyer, and that we where going to work around the
I was first approached by a Sales Repnamed ***, he sold me a credit card machine and told me multiple times that I was not going to be under a leaseOnce I received the product via mail I then saw in the paperwork of the first bill provided that I was under a leaseNot wanting to be under a lease I did not use or connect the credit card machine for over a monthLater, another Sales Rep named *** came to my shop and convinced me to use it promising that I would save more money with this credit card machine versus Square which is what I was using prior to themAlso he said the money would me available in my account immediatelyLater I noticed the money would take several days to clear and appear in my accountAlso the credit card machine began malfunctioning and it kept getting stuck on the number I tried contacting them on several occasions to try and resolve this issue so they could either replace the faulty credit card machine, fix the one they gave me or just end t
I signed up through Bank of America and was assured by the banker that BOA handles all complaints and is responsible for this third party First Data I now have had my merchant account stopped and it is causing a hardship in my business I have explained that to risk management, *** *** and sent the requested information to [email protected] as told and nothing is moving and no communication I need to know how to resolve this quickly or stop using these merchant services all together I was told hours we are going on a week now without resolution I need to know what to do If someone will communication with me *** said its a process and he also said hours and we have gone over hoursHELP!
Product_Or_Service: service
Order_Number: none
Account_Number: agreement merchant s
I had a merchant services account and I processed a payment for a customer on 2/19/ and I was given a receipt to show that my payment went thruI called merchant services to follow up about my payment and I was transferred to *** XXX-XXX-XXXX in risk management and he asked for additional information which I provided and my funds were suppose to be releasedEach time I've called I can never get him on the phone and I've been getting the run around and I still do not have my moneyIf there was a problem with the payment I feel they should have not let it go thru but they let somebody walk out of my business with a receipt and now I'm getting the run around about my fundsWe discussed ending the business relationship which is fine but I would like my funds as I was told I would receive
We have a small business and use First Data to lease our credit card machineOn a previous contract our lease amount was $25.94/monthI contacted First Data when I read an article about becoming EMV (chip compliant) and was told that I would have to upgrade the pin pad to become compliantSpeaking to ***, he assured me that upgrading to the FDpin pad would bring us into compliance, but the new contract would run $per month plus $per month for the lease term of yearsI was assured this pin pad would be compliantLast year when they actually finally instituted the EMV chip cards I was told I would have to upgrade the pin pad because in fact it was not compliantThese people are suppose to help merchants avoid fraud and constantly come up with new charges for these services but this was an outright lie on the part of Mr.***I ended up buying a pin pad for $I believe these folks perpetuated fraud against me in selling me a lease that was
I WAS SCAMMED OUT OF HUNDREDS OF DOLLARS AND NOW FIRST DATA CLAIMS I OWE MONEY FOR SOMETHING I NEVER EVEN RECIEVED!
DO NOT PROCESS WITH MERCHANT INDUSTRIES OR FIRST DATA GLOBAL LEASING, THEY MAKE ALL OF THEIR MONEY THROUGH OPERATING A SCAM! I started processing credit cards with this company months ago, and it is by far the biggest mistake I have made since forming my businessI was told that I would be charged a 3.95% rate, but after the first month, I was charged over 10%! I would contact the company and the employees would instruct me that I was erroneously charged and they would reverse the chargesIt took them months, dozens of phone calls, and involving a lawyer, to finally decide to issue the refund for first portion of the money I was scammed out ofIn addition, I was supposed to receive processing equipment via first data global leasingI was told that It would not increase my rates at all, at the most they would go up $per monthAfter the first month I was charged o
I have been erroneously charged for services not received for the past yearImpossible to contact them to get it resolved
From Jan 2016-NOW March I am being charged $a month for "dispute manager" service which I do not have access toI have also a $customer service fee which no one will explain
1st Data is charging me for two leases on one machine that I use to process credit cards
I originally got a month lease on a credit card processing machine from 1st data two years ago I never got a copy of the contract When I tried to contact 1st date to cancel my service, I was told that I have a month leaseI never agreed to this year extension nor can I disprove it now The problem that I am facing now is that I have a machine that has been replaced because the original one quit working I returned the defective piece of equipment but after numerous phone calls and hours on the phone to be transferred to 1st Date Global leasing and back again, no one can explain why a new lease was created and how to cancel one of the leases They will not refund the money they keep taking from my account for the 2nd lease and I was told by *** of 1st Data that they can send me another machine and I can sell it but no one can cancel the lease on the returned machine This i
Closed account due to many customer service issues I hadOur account was paid in full- month later they sent a collections letter we owed $
Had two merchant accounts - tru green maintenance and tru organics/ closed account about month ago -received confirmation letter that account was closedToday I received collections letter that I owed $of which was a collections chargeI never knew I owed any money and the nerve to send to collections without informing me first they had an issueHow could they operated business like thisI had
Many customer service issues and it was s nightmare trying to get reports and then waiting days for money to go into my accounts with the merchant processingMy sales rep was faith Sherman who was great at the beginning but then did not follow up when I had issues and wanted to cancel services
Leasing Credit card processing services through this company for years Our company recently changed billing methods and no longer needed First Data's servicesWe disconnected machine and contacted company over a week period multiple times to cancel their services but they continue to withdraw money from our account Each time I call they say the sales department needs to get back to you and a representative cant cancel services To this date I have not been contacted back and as I said, they continue to withdraw money from our bank I have frozen their accounts ability to withdraw funds but I need a refund of leasing fees and a cancellation confirmation
Product_Or_Service: Leased credit card machine
Account_Number: merchant #XXXXXXXXXX
They refuse to release my money after I cancelled a transactionI ordered some things from Macys order # ***I cancelled the orderMacy's supervisor stayed on the phone with me on a way call to give the authorization and Money Network refused to release my money and the supervisor hung up on me
I went to go purchase gas and dollars transactions were taken from my account on top of the gas when I called I was told that if the merchant sent a fax saying they didn't take my funds that fax included my name last name the merchant the date the last four digits of my card when money network received that fax I was told I couldn't get my money because there wasn't a whole card number they wouldn't accept the last four so I got back in touch with the merchant they don't deal with whole card numbers all they have is the last four when I told a money network supervisor that he told me to just give my card number out which is against the law to fax a full card number so the merchant would not do that then he told me to just give her my account number which is also agains the law so it's been three days so now all of a sudden the last four digits is acceptable but it needs a hand written signature so I got the merchant to do that but now it needs a corporation logo on it which the me
After Attemps to get sales rep to come back and help us cancel service because of excess fees and holding onto our funds for credit card processing
The company has refused to cancal lease agreement based on excess charges- Holding our funds after credit card processing and failed attemps to get local customer sales rep come backWe paid over months of fees for rental machine that only cost $to buy but we have paid $a Month or over $Our company is sold I have called reapeatedly to settle account but company just sends threatening collection letters and is totally rude and very difficult to reach
This company is a total sham! stay away at all cost as their fees are high and customer service is the worst!
In addition, this company holds your funds for months and even years
I called the company advised them of an unauthorized transaction and was told to fax a paper stating whyI advised the company I did not authorize the company to draft my accountThe company denied my claim stating the company has drafted my account once beforeI called the company and told them I made a one time payment and that I did not authorize any other transactionsThe company advise me that if I paid a company one time they had permission to draft my account any other time after thatI asked if I went to Gap and swiped my card and months later they charged me again would that also be authorized the representative advised me yesI am in disbelief that I am going through so much to get my money back from an illegal transaction
I was called by a telemarketer about this amazing credit card terminal that would be better than ShopifyWhen I got it, it was not the machine I wantedSecondly, I was told that my monthly rental would only be $a month plus $for feesAfter it arrives, suddenly my account is being drained three times thatI called them back, and no one could give me an answerWhen it happened again, I called back and this time not only am I not getting an answer back they tried taking even more out of my account - twice in one dayThe other thing he "promised" me was that there was no contractI could cancel at any time and send it back if I wasn't happyno extra chargeNow I get a call from another company that apparently financed this machine and I'm told I'm on the hook for more months (so much for no contract!) At the full cost of $a monthI am just beyond words that a company that sells "trusted solutions for payments" is so dishonest
Product_Or_Service: Interac/credit car
Have yet to receive an update on my dispute filed 1/20/
On 1/20/I filed a dispute with First Data on a security service ATM that was out of money yet still charged my account I have yet to receive any type of update nor my provisional credit which was promised to me within the first days of filing my dispute I have contacted them several times through the phone and each time either been hung up on or given the runaround buy one of their supervisors
I was supposed to have a replacement debit card sent to my address that was provided after noticing my account had unauthorized transactionsThis was reported on 02/28/I was told that it would take 7-business days to receive new cardAfter not receiving replacement card by 03/15/2016, I then called Money Network customer service I was told that the card was sent to the wrong address, which was verified times before confirmingThey stayed they had the right address, but card was not delivered at the right addressThey then told me the matter would be resolved, by sending a new card via Fed ex and would take business days and delivery fee would be waiveredI then called them back on today to get a tracking number, was told that there were no record of card to be delivered Fed ex I am not satisfied with the service I received due to numerous errors on customer service part They then told me they would send another replacement cardFrom 02/28/to 3/18/16, no card