I file a dispute with the company that my employer use for payroll and I call to let them know that I had some funds to come out of my account that was not authorize by me in the amount of $and I called on 11/and I email a doc in on 11/to the company first data with my signature to speed the process up and I have called many times and I have been given the run around about my money and I called the merchant charter commto let them know that the fund came out my account so they could give me my money back a I was told that I will have to file a dispute with my cardholder to get my money back I didn't have no account with them I call my cardholder to let know that and I was told okso I call back on wed11/and I was told that it was denied after I called days before and I was told that they could not find my email that was send from *** about the dispute the agent that I will get provisional credit on my account on 11/in the amount of $
Ordered a wireless debit machine, and received a wired machineCalled company and told them they made a mistakeThey told me they would a wireless machine at higher rate per month than what I agreed onI closed account today with merchant services which is flashpay, then they transfered me too this company First dat global services, and they told me I could buy out contract since I signed contract started june 1st but never even activated other machine We are a non profit music venue called The Hollywood STAR ROOM
Product_Or_Service: no
Account_Number: ***
This company sent me a letter indicating that I set up a cash account with them (I DID NOT) A cash account to be direct they said they were going to charge me a nominal monthly maintenance fee and to check the back of my "Premier Account Card" that THEY said I received in a Welcome packet, which I did not NOR do I want How do these people get away with this stuff I called them and they only way to get through is to give them the account number they gave me on the front of the letter I'm afraid this is their way of activating this account They said they were having issues and to call back later, but I feel instead like I said it was their illegal way of setting up the account I sent them a letter and told them to discontinue all information about me and this account I don't know what else to do But decided to write you I'm in an elderly association of unit and we all received this letterNot everyone here is able to be as proactive as me and I am worried for all
I had my services started with wells Fargo Merchant services on Jan 9, 2013.They sold me the credit card machine for $and they made installments for itThe monthly installment was $42.40, which suppose to be ended in months on 2/9/But unfortunately First Data Services had charged me for months extraI have tried every way to contact them but no resultI want the company should return my money in the amount of $and release the equipment with me , which I have already paidPlease help to resolve thisThank you
Product_Or_Service: 1/9/
Account_Number: ***
Five Clover Mobiles are being triggered to stop working and nothing can be done Asking to have Clover Mobiles replaced for full price with no other
Clover Mobiles
Clover Flex
Clover Bluetooth Printers
I have spoken to this company several times about sending me threatening letters to my home and businessI explained to them that their terminals were sent back 2yrs ago when I started a new contract with them with different merchant numbers & different leasing numbersThe sent me two new ones on 2/02/I sent the old ones back with the return labels that was provided by themI also paid all leasing fees and the contract ended 2/I have two stores & only need two terminalsIn speaking with them they keep saying I have to give them $This seems like a scam to get money out of my businessI'm current on my two current leases with them & I even emailed them my bank statements to prove thatThis company employees are very rude and demanding they stated they can't find no record of me returning my equipment, But it doesn't take years for a company to say they never received itThe lease number is *** merchant account ending in*** They have turned this over t
I want to file a complaint against First Data Merchant Services in Hagerstown, MDand PNC Bank Merchant Services which is in Lexington, Kentucky
I was never late with my payment and I had the service with First Data Global Leasing for over a year while I owned my own business Best Nails #*** I gave my notice timely when I was closing my business and I was told I would receive a final notice of what was owed I left the country to visit my family due to illness On my return, I had an invoice waiting which I mailed final payment in promptly First Date Merchant Services Corpis reporting that I was one month late to the credit bureaus and it is causing me from buying a home for my family I was never late and I gave my notice and was ready to settle immediately and was told I would receive an invoice It was paid on my return and I feel that the company is hard to deal with because I could have paid this over the phone when I gave my notice before submitting it in w
have only been with 1st data for a month and their service has almost destroyed our business with several clientsbeen in business since and they put us threw hellgoing back to paypal where you get your funds in minutes and no games or surprise monthly fees paypal takes the fee right up front before they send you your funds promptly within minutes
I called on August 24th to cancel my account since my lease was final up with my credit card processing I stated I wanted to cancel and spoke with a supervisor She then transferred me to the company involved with returning my equipment We closed our business so I haven't been paying attention to our bank statements as nothing really has been going in or out I got a call that our account was overdrawn I go in and look and I've been charged almost $between lease payments, fees, and amounts I don't even know what are for When I called today I asked to speak with a supervisor She said that the account was still open because when I called I only inquired about canceling and the call was disconnected before it was canceled I wasn't disconnected...I was transferred so I could talk to the leasing company I did say I wanted to cancel and even when I spoke with the leasing company they verified that there was a request to cancel I want this ridiculous amount of fees that
No Customer service, no return of emails, broken equipment, unlawful charges on checking account for various fees with no prior notice
As of January 7th at or around 1:pm we concluded our last phone call with Clover supportOur merchant number is We have had multiple issue with Clover support over the last few months which have caused reason for concern and at last our concerns have been validatedLast night 1/6/at 7pm the cash drawer for our Clover system stopped opening, this has not been the first timeOther times the drawer mysteriously opened again, this time it did notWe had $worth of cash in the drawer for sales transactions that could not be used, causing us lost sales that can never be recoupedThe cash drawer model number is D100, part number is FAYJ1006010, the serial number is***We were on the phone at 8:15pm with Clover support and put on hold for hoursNo one on the Clover support team could help us, no oneThis morning
I have issue with First Data Glover leasing Company for high termination fees for returning credit card machineWe opened small deli shop for over years at Indianapolis, IN We are using the First data merchant service for over years for credit card process since we opened the business
We used to have own credit card machine but this time the representative push me to have leasing the credit card machine because of high technology in computer program that it is better to be leasing a credit card machine But Sales person did not inform me for this contract is 4years and high termination fees If I had known this, I should get own credit card machine
However, current economy situation has not been kind and we have been incurring debtsThis result of financial hardship, make us to close store permanently This result, I want to return credit card machine to the leasing company
The customer representative said that we had a contract from Nov to Nov
After much contemplation, I've realized going with First Data as a merchant was the biggest mistake of my lifeLots of hidden fees that are never disclosed, there is no structure or system in place, this place is a circusYou will be promised calls back from a "risk manager" that will never happen, and they will hold funds ransom for no disclosed reasonFranc1ne in the "risk dept." threatened to completely freeze our account because we were not happy with her holding our funds ransomI'm filing a suit against this excuse of a merchant service, as well as Franc1ne H***
After successfully fulfilling our lease obligations, First Data has made it virtually impossible for us to end our business relationshipCustomer service takes hours to navigateIncorrect and inconsistent information is givenAs a small business owner, I deeply regret ever engaging in a business relationship with this company
When initially contacted, I was very clear that I had an existing cash advance/loan through my current processor that would have to be completely covered in order for me to switch
The advance amount discussed at the time was "around $10,000" and the terms given were 7% on the loan and a 7% holdback from credit card transactions for repayment
Processor "fees" would be $49mo for a non-contract agreement (terminal lease amount through First Data but didn't include automatic upgrades and such coverage.) Another option would be monthly fee of $with 3-year contract (lease agreement include all coverage of terminal and free paper supply.) Both options had the same processing rates - which were fixed (as laid out in the agreement form) and set charges would never increase as long as I continued processing through Direct ProcessorsMy current processor furnished terminal at no charge, but I was assured that the difference in processing fees would more than make up for the added lease ch
I use the merchant services product I took a credit card and used the chip reader and had customer sign and have been unable to collect my monies
I was contacted by my bank on Thursday, March asking me if it was okay to release info regarding my account to the processor (length of time of account, nsf history, avg daily balance) I agreed to release that information Still no funds on Friday Bank manager dug in and was told funds would be deposited on Monday if we showed them the customers repair order (we are a service industry business), we complied This customer was in my business, his credit card was chip verified, signature provided and signature verified and still today, Monday, April 3, still no release of my funds This is approx $15,of a small businesses cash flow they are holding Four families will be unemployed and income deprived as a result of overbearing reactions to a completely legitimate transaction When attempting to reply to emails, we get me
HOW is this company and A+??? NEGATIVE reviews and 1,COMPLAINTSNo positive reviewsThis is one of the WORST companies on the plant and the FAKE Revdex.com gives them an A+What is going on here????
A credit card processing company leased the equipment without notifying me that this was a contract equipment never worked according to our expectations And the sales agent didn't bothered to get back with me for more then months After months I got copy of contract and was notified that this is months lease termPlease guide me or do something
Product_Or_Service: Clover pos
Account_Number: Lease no XXX -XXXXXX
This company is HORRIBLE to work with! With all of the charming sales people and promises to save you money it ended up costing me 20% more to process with themIf they tell you they will waive the contract if you are unsatisfied don't believe themYOU WILL HAVE A YEAR MINIMUM CONTRACT with the merchant processor who is different than the people giving you the terminalThey wanted to add extra fees the first month I was with them and when I called to talk to the merchant processor who is different from the equipment provider the manager was rude, talking over me and very aggressive with her toneWhen I explained to her that I had been with them one month and this is certainly not a better deal she said there was nothing I could doIf I wanted to cancel the contract with them it would cost me $1,I asked if there was a manager I could speak to she told me she was the end of the line and no one above herI also mentioned that I was going to be contacting my lawyer and and she said go ahead and pay $and hour for them to tell you what I am telling youI have never been so treated so poorly by a customer service agentTHIS COMPANY IS NOT ANY COMPANY YOU WANT TO WORK WITH!!! My lawyer has been contactedIf I could leave a -star review I would, I've only left a star because I am required to put something there for my review to be filed!
I started my business*** in A few months after opening two employees from PNC came into the store and suggested that I get a Clover Point of Sale register from themI was told that it would be a 2yr contract at around $a month with the option to upgrade machine and extend my leaseI was then approached by Associated bank with an offer of upgraded machine at $a monthI told them that I would have to wait a few months that I was still under contract with PNCWhen it came time I switched to Associated Bank with the belief that I had completed said agreementPNC then said that I had signed a 4yr contractWhen they came to my store with the Clover I then signed my agreement to start bank account and was told by them they would take care of everything elseThey set up machine and leftI then get informed that I agreed to an 4yr contract that I never agreed tothey sent me an agreement that I never signed nor is it my signatureThey said that
I was advised $stafee would be waived when I signed up
When I switched CC companies I was advised they would waive the $startup feeWhen I was billed I ctc them and the agent stated she saw how they were waiving fee and she would issue the refundHowever, she said I would have to run transactions before receiving refundWhen I never received the refund I called them back and they advised me that their finance deptdenied the refund even though they had promised me twice they would do so
I file a dispute with the company that my employer use for payroll and I call to let them know that I had some funds to come out of my account that was not authorize by me in the amount of $and I called on 11/and I email a doc in on 11/to the company first data with my signature to speed the process up and I have called many times and I have been given the run around about my money and I called the merchant charter commto let them know that the fund came out my account so they could give me my money back a I was told that I will have to file a dispute with my cardholder to get my money back I didn't have no account with them I call my cardholder to let know that and I was told okso I call back on wed11/and I was told that it was denied after I called days before and I was told that they could not find my email that was send from *** about the dispute the agent that I will get provisional credit on my account on 11/in the amount of $
Ordered a wireless debit machine, and received a wired machineCalled company and told them they made a mistakeThey told me they would a wireless machine at higher rate per month than what I agreed onI closed account today with merchant services which is flashpay, then they transfered me too this company First dat global services, and they told me I could buy out contract since I signed contract started june 1st but never even activated other machine We are a non profit music venue called The Hollywood STAR ROOM
Product_Or_Service: no
Account_Number: ***
This company sent me a letter indicating that I set up a cash account with them (I DID NOT) A cash account to be direct they said they were going to charge me a nominal monthly maintenance fee and to check the back of my "Premier Account Card" that THEY said I received in a Welcome packet, which I did not NOR do I want How do these people get away with this stuff I called them and they only way to get through is to give them the account number they gave me on the front of the letter I'm afraid this is their way of activating this account They said they were having issues and to call back later, but I feel instead like I said it was their illegal way of setting up the account I sent them a letter and told them to discontinue all information about me and this account I don't know what else to do But decided to write you I'm in an elderly association of unit and we all received this letterNot everyone here is able to be as proactive as me and I am worried for all
I had my services started with wells Fargo Merchant services on Jan 9, 2013.They sold me the credit card machine for $and they made installments for itThe monthly installment was $42.40, which suppose to be ended in months on 2/9/But unfortunately First Data Services had charged me for months extraI have tried every way to contact them but no resultI want the company should return my money in the amount of $and release the equipment with me , which I have already paidPlease help to resolve thisThank you
Product_Or_Service: 1/9/
Account_Number: ***
Five Clover Mobiles are being triggered to stop working and nothing can be done Asking to have Clover Mobiles replaced for full price with no other
Clover Mobiles
Clover Flex
Clover Bluetooth Printers
I have spoken to this company several times about sending me threatening letters to my home and businessI explained to them that their terminals were sent back 2yrs ago when I started a new contract with them with different merchant numbers & different leasing numbersThe sent me two new ones on 2/02/I sent the old ones back with the return labels that was provided by themI also paid all leasing fees and the contract ended 2/I have two stores & only need two terminalsIn speaking with them they keep saying I have to give them $This seems like a scam to get money out of my businessI'm current on my two current leases with them & I even emailed them my bank statements to prove thatThis company employees are very rude and demanding they stated they can't find no record of me returning my equipment, But it doesn't take years for a company to say they never received itThe lease number is *** merchant account ending in*** They have turned this over t
I want to file a complaint against First Data Merchant Services in Hagerstown, MDand PNC Bank Merchant Services which is in Lexington, Kentucky
I was never late with my payment and I had the service with First Data Global Leasing for over a year while I owned my own business Best Nails #*** I gave my notice timely when I was closing my business and I was told I would receive a final notice of what was owed I left the country to visit my family due to illness On my return, I had an invoice waiting which I mailed final payment in promptly First Date Merchant Services Corpis reporting that I was one month late to the credit bureaus and it is causing me from buying a home for my family I was never late and I gave my notice and was ready to settle immediately and was told I would receive an invoice It was paid on my return and I feel that the company is hard to deal with because I could have paid this over the phone when I gave my notice before submitting it in w
have only been with 1st data for a month and their service has almost destroyed our business with several clientsbeen in business since and they put us threw hellgoing back to paypal where you get your funds in minutes and no games or surprise monthly fees paypal takes the fee right up front before they send you your funds promptly within minutes
I called on August 24th to cancel my account since my lease was final up with my credit card processing I stated I wanted to cancel and spoke with a supervisor She then transferred me to the company involved with returning my equipment We closed our business so I haven't been paying attention to our bank statements as nothing really has been going in or out I got a call that our account was overdrawn I go in and look and I've been charged almost $between lease payments, fees, and amounts I don't even know what are for When I called today I asked to speak with a supervisor She said that the account was still open because when I called I only inquired about canceling and the call was disconnected before it was canceled I wasn't disconnected...I was transferred so I could talk to the leasing company I did say I wanted to cancel and even when I spoke with the leasing company they verified that there was a request to cancel I want this ridiculous amount of fees that
No Customer service, no return of emails, broken equipment, unlawful charges on checking account for various fees with no prior notice
As of January 7th at or around 1:pm we concluded our last phone call with Clover supportOur merchant number is We have had multiple issue with Clover support over the last few months which have caused reason for concern and at last our concerns have been validatedLast night 1/6/at 7pm the cash drawer for our Clover system stopped opening, this has not been the first timeOther times the drawer mysteriously opened again, this time it did notWe had $worth of cash in the drawer for sales transactions that could not be used, causing us lost sales that can never be recoupedThe cash drawer model number is D100, part number is FAYJ1006010, the serial number is***We were on the phone at 8:15pm with Clover support and put on hold for hoursNo one on the Clover support team could help us, no oneThis morning
I have issue with First Data Glover leasing Company for high termination fees for returning credit card machineWe opened small deli shop for over years at Indianapolis, IN We are using the First data merchant service for over years for credit card process since we opened the business
We used to have own credit card machine but this time the representative push me to have leasing the credit card machine because of high technology in computer program that it is better to be leasing a credit card machine But Sales person did not inform me for this contract is 4years and high termination fees If I had known this, I should get own credit card machine
However, current economy situation has not been kind and we have been incurring debtsThis result of financial hardship, make us to close store permanently This result, I want to return credit card machine to the leasing company
The customer representative said that we had a contract from Nov to Nov
After much contemplation, I've realized going with First Data as a merchant was the biggest mistake of my lifeLots of hidden fees that are never disclosed, there is no structure or system in place, this place is a circusYou will be promised calls back from a "risk manager" that will never happen, and they will hold funds ransom for no disclosed reasonFranc1ne in the "risk dept." threatened to completely freeze our account because we were not happy with her holding our funds ransomI'm filing a suit against this excuse of a merchant service, as well as Franc1ne H***
After successfully fulfilling our lease obligations, First Data has made it virtually impossible for us to end our business relationshipCustomer service takes hours to navigateIncorrect and inconsistent information is givenAs a small business owner, I deeply regret ever engaging in a business relationship with this company
When initially contacted, I was very clear that I had an existing cash advance/loan through my current processor that would have to be completely covered in order for me to switch
The advance amount discussed at the time was "around $10,000" and the terms given were 7% on the loan and a 7% holdback from credit card transactions for repayment
Processor "fees" would be $49mo for a non-contract agreement (terminal lease amount through First Data but didn't include automatic upgrades and such coverage.) Another option would be monthly fee of $with 3-year contract (lease agreement include all coverage of terminal and free paper supply.) Both options had the same processing rates - which were fixed (as laid out in the agreement form) and set charges would never increase as long as I continued processing through Direct ProcessorsMy current processor furnished terminal at no charge, but I was assured that the difference in processing fees would more than make up for the added lease ch
I use the merchant services product I took a credit card and used the chip reader and had customer sign and have been unable to collect my monies
I was contacted by my bank on Thursday, March asking me if it was okay to release info regarding my account to the processor (length of time of account, nsf history, avg daily balance) I agreed to release that information Still no funds on Friday Bank manager dug in and was told funds would be deposited on Monday if we showed them the customers repair order (we are a service industry business), we complied This customer was in my business, his credit card was chip verified, signature provided and signature verified and still today, Monday, April 3, still no release of my funds This is approx $15,of a small businesses cash flow they are holding Four families will be unemployed and income deprived as a result of overbearing reactions to a completely legitimate transaction When attempting to reply to emails, we get me
HOW is this company and A+??? NEGATIVE reviews and 1,COMPLAINTSNo positive reviewsThis is one of the WORST companies on the plant and the FAKE Revdex.com gives them an A+What is going on here????
A credit card processing company leased the equipment without notifying me that this was a contract equipment never worked according to our expectations And the sales agent didn't bothered to get back with me for more then months After months I got copy of contract and was notified that this is months lease termPlease guide me or do something
Product_Or_Service: Clover pos
Account_Number: Lease no XXX -XXXXXX
This company is HORRIBLE to work with! With all of the charming sales people and promises to save you money it ended up costing me 20% more to process with themIf they tell you they will waive the contract if you are unsatisfied don't believe themYOU WILL HAVE A YEAR MINIMUM CONTRACT with the merchant processor who is different than the people giving you the terminalThey wanted to add extra fees the first month I was with them and when I called to talk to the merchant processor who is different from the equipment provider the manager was rude, talking over me and very aggressive with her toneWhen I explained to her that I had been with them one month and this is certainly not a better deal she said there was nothing I could doIf I wanted to cancel the contract with them it would cost me $1,I asked if there was a manager I could speak to she told me she was the end of the line and no one above herI also mentioned that I was going to be contacting my lawyer and and she said go ahead and pay $and hour for them to tell you what I am telling youI have never been so treated so poorly by a customer service agentTHIS COMPANY IS NOT ANY COMPANY YOU WANT TO WORK WITH!!! My lawyer has been contactedIf I could leave a -star review I would, I've only left a star because I am required to put something there for my review to be filed!
I started my business*** in A few months after opening two employees from PNC came into the store and suggested that I get a Clover Point of Sale register from themI was told that it would be a 2yr contract at around $a month with the option to upgrade machine and extend my leaseI was then approached by Associated bank with an offer of upgraded machine at $a monthI told them that I would have to wait a few months that I was still under contract with PNCWhen it came time I switched to Associated Bank with the belief that I had completed said agreementPNC then said that I had signed a 4yr contractWhen they came to my store with the Clover I then signed my agreement to start bank account and was told by them they would take care of everything elseThey set up machine and leftI then get informed that I agreed to an 4yr contract that I never agreed tothey sent me an agreement that I never signed nor is it my signatureThey said that
I was advised $stafee would be waived when I signed up
When I switched CC companies I was advised they would waive the $startup feeWhen I was billed I ctc them and the agent stated she saw how they were waiving fee and she would issue the refundHowever, she said I would have to run transactions before receiving refundWhen I never received the refund I called them back and they advised me that their finance deptdenied the refund even though they had promised me twice they would do so