We started business with FDGL, with our lease to rent their equipment starting around On October 26, 2017, we signed a new lease for their new EMV card machine on October 26, 2017, with our lease being effective November 1, We received the new ENV pin pad a few months before signing the lease (for reference, this will be Machine A)With the new initiative to continue use of Chip Readers in credit cards, FDGL sent a new EMV pin pad (titled FDEMV pin pad, costing $12.00/month - referenced as Machine B) as well as a new card machine (titled FDDUO EMV, costing $18.00/month, referenced as Machine C)After receiving the new products (November 2017), we returned the old card machine (Machine D) as well as Machine B, as we did not need to utilize the new pin padHowever, after we returned the machines, they continued to charge $26.42/month for the old lease and $for the new lease, starting November Despite multiple calls, they are saying they never received M
After repeated attempts on my part, and sending the requested information over the last days, this company will not release my direct deposit And any time I try to contact the customer service repsall I get is (I can't find that information, call back tomorrow, or I just get hung up on)
I am a veteran and i'm on the verge of becoming homeless because I can't get to my money, that I worked for, so I can pay my rent
I was recently incarcerated for four months starting on October 9th, During that time, my last paycheck was used by an unknown party that had access to my ADP TotalPay card informationThough I gave power of attorney to my mother and had her call to dispute the charges, Money Network refused to listen to her and insisted that I call from jail to give authorization for her to file a dispute, which I was unable to do, 1-and 1-numbers are blocked by the jailThe company claims that they asked my mother for proof of address, yet in her letters back and forth with the company, which she still has in her records, no such request was madeI am now being told that even though I have proof of incarceration, there is no way to get my funds back because the transactions were outside of their day dispute and refund policyI challenge that the transactions were disputed, and they ignored the dispute from a party authorized to handle my financial business deliberately and let my
First Data use lies as their sales practice to get customersI was repeatedly mislead to get me to sign with them
My business called its credit card processing company to report an inadequate processing speed of the terminalI was told the technician would give me a call regarding the slow terminal at 4:I received a call at 4:from Issac who ask about my slow terminalHe then told me it was an outdated software on the terminal and that to eliminate the problem, I would need to go wholesaleHe told me about lower rates I would be paying and no lease agreementsHe said by going wholesale, I would be paying the lowest ratesI then ask him what the rates had to do with my slow processing speed of my terminal and he said it was the outdated software on itIf I went wholesale with the new software it would run much fasterI told him I was not interested in leaving my current card processing company because of high termination fee and he told me I wasnt changing card processin
Worst processor I have ever had they have just lost my deposits for a total of over a $and will do nothing to make it rightThey have an tones of hidden fees and trying to talk to any one on the phone is like pulling teeth I have spent hours on the phone with them at one timeAlso pcs compliance is a scam
Salesperson representing business misled us and business to make a sale, now business wants to charge us huge fees
We were approached in our office by a salesperson for a clover mini (payment processing device) bundled with payment processing service through First Data Merchant ServicesThe salesperson misled us about the contract, promised us lower payments than our previous processor (they were 2-times HIGHER after all the fees) and put greatly exaggerated numbers on the paperwork qualifying us for the program (in four years we haven't done as much in total sales as they said we did in one year of credit card sales)They wish to continue to charge us for another years to lease the device whether or not we use their device, and charge us a cancellation fee upfront (equal to the cost of the remainder of our service)
This is not the only deceptive part about this companyEvery person I talk to gives me a different answer when I'm on the phone with them, I've even had someon
Being a wife of a 24-year military veteran and a new retailer, I wished I had seen the Revdex.com complaints prior to purchasing our Clover Mini and merchant services with Bank of Ozarks/First Data Merchant ServicesTwo months have gone by and I have yet to receive a response from our representative of the excessive fees and unauthorized/services not rendered taken from our account by First DataWe were told that the fees would be taken, per transaction as they occurred, not in page report in which you would require a CPA to decipher for you other than the obvious "monthly charges." I am now paying double, if not triple the fees I once paid to PayPal!!! I have to agree, the customer service is not there and to read the HORROR stories of others only leaves us terrified of just how much more they intend to take from us To date, we have been charged a monthly fee of $for the past months for a service we have not signed up for and cannot get a return call
We have made countless attempts to cancel this companyAll we get is a round around and hung up onWe keep getting sent to different departments and then no answer
This merchant, First Data is the worst merchant service company I've dealt with They have taken as much as days to fund my transactions and give a complete run around as to why I get approvals and confirmations on transactions and they mean nothing Im in Vero Beach FL and working with the rep for that area who has no concern about the delay in financing Seacoast Bank, my bank who represents them is only interested in the fees it gets kicked back from First Data and kicks the issue back to the consumerIn fact I have been charged hundreds of dollars in bank fees due to late funding or no funding from First Data that has over drawn my account The bank apparently has no issue with this kind of treatment because they continue to represent and support First DataThe bank and First Date have no issie holding my finds up for days and days because it inevitably creates more fees and income for them at the customers expence When I question the fees now they and First Data become
First Data/CTS Holdings owes my company $6,for credit card transactions processed with their merchant services companies
My company (Merchant No 0517194) uses a credit card processing company known as *** *** by Cynergy Data***/Cynergy processes our customer credit card transactions through CTS Holdings who is also known as First Data and Priority PaymentsOn 12/4/we contacted Cynergy regarding our funds not being deposited into our bank account totaling $6,We were told that the deposits were missing but after hour of holding, no one returned to the phoneOn 12/11/15, we again contacted Cynergy to find out where our money was and was told we need to speak to the business support center but no one was available at that timeA ticket was issued and we were told we should get a call back within one week but no call was ever receivedOn 12/16/we received a statement from CTS Holdings showing very large feesWe called CTS for an explanation and was told
Our son was coerced into opening an account with Clover The payer put the money into Clover, our son tried to cancel it, and now 1st Merchant says he owes $ This is either a scam or just plain sloppy business Like others, I have spent a couple weeks trying to track down security different numbers and countless calls later, I've made no progress in getting the charges cancelled All the customer service people seemed (faked') sympathetic Even they could not connect me with security One said he'd send them an email
I have used the emails from previous company responses to contact the company with this concern Next step: attorney and our congressman This seems like a real bad thing
Account_Number:***
June 8th my check was stolen off my debit card that I recieve through money network.The fradulent transaction was made in ***I live in *** ind.my card was in my possession entirely.There is proof through my employment that I was at work at the time the fraudulent transaction was madeThe transaction was discovered through money networkThey sent me another card and told me to send them information detailing what happenedI did so and was given the run aroundWas denied any credit to my account in the amount of my paycheck and never recieved any documentation until months later.In between time as I was calling every week they told me to appeal the first denial that was supposely sent on june which I didnt recieve until August 18thI sent the appeal for the first denial in the beginning of July and haven't heard anything to dateMoney network has done nothing to protect me as a customerThey have given me wrong dates no information and no docum
I worked for Elite Staffing off and on during the month of October The first time I was paid, my debit card which my pay was direct deposited to was stolen and some one was able to use my debit card to make a number of purchases off of itThe second time I was paid I was issued a new debit card and given a new account number as well, I never personally received the second card in handSome one was still able to take the new debit card and use it, spent every dime of my money except for eight dollars and some changeThe first card I called Money Network who my payroll card is through and alerted them that my pay had been compromised and filed a complaint for the amount stolenMoney Network readily admitted that they did not immediately shut down the card once I reported that it had been compromisedRemind you these incidents involve two separate debit payroll cards both linked to two separate account numbersSounds like am inside job to me!
First Data Leasing first problem was the Merchant Sales Associate did not explain that the machine that they supplied was going to be leased for months at $a monthOnce I found out I was going to pay $for a $machine I was very angryI tried to cancel and they said no! They said I had to pay the contract, whether it was explained or not I signed a contract that I should have readSo the Merchant Sales Person was a complete liarSo since I was in a contract that I was obligated to payI did for monthsWhen the contract was up I cancelledThey sent me a bill for $for the cost of the machineI told them that I paid for the machine times over, I am not paying any more moneyThey told me if I send the machine in they would credit me the moneyI agreed, they sent me a pre paid label I took it to the UPS store and sent it inThey sent me another bill this time it was $I called and talked to Tammie she said that I did not send the machine
Please remove the charge off my credit report
First Data global is ruining my life! They are thieves and crooksI signed up for credit card processing for the first time in Aug of after doing business without it for several yearsI was told I could cancel at anytime with no problems and SPECIFICALLY no contracts were involved! They are the worst company I have ever came across in my life and I hope they get nuked out of existenceI closed my business months later in December of 2012...it's now March of and they are still sucking the life out of me and ruining my credit! I've been trying desperately to get things back together in my life, you know, pay bills, have a relationship, pay for kids, rent and eventually buy a homeThese clowns are still showing that I owe them $for a year contract that I never signed and on several occasions I have requested a copy and never receivedI have begged, pleaded, cried, and screamed at them to take this off my credit with
Stay away from this fraudulent companyA customer that did AMEX charges totaling $filed a disputeFirst Data sent me the dispute and charged me $besides the $I contacted the customer and the customer called in to cancel the disputeI received a notice for First Data of the reversalThey then charged me another $After contacting them and going back and forth for over two months they came up with a briliant idea"We charge $for every dispute and for every reversal"In other words, you shouldn't try to resolve a dispute with a customer because First Data is going to rob you more money than you receive from the reversalThey are liars and theivesThere is no company in the world charging money for reversalsEven the first $is way too muchAgain, never try doing business with themIt will cost you much more than you can imagine
Location: *** W *** *** *** NC
Date: 4/13/
Amount: $
Withdrawal from ATM did not give the money from my card # ending I had a bill to pay and the ATM did not disburse the cash outNo one used my cardI solely attempted the transaction
I had signed up for services with Trans Merit Merchant services for a "Shop Keep" systemWhen that didn't work for my business I was contacted by one of their sales people *** and desided to give them another chanceHe sent me paperwork by email to sign and stated that they were the same papers I had already read through and signed but that the sales person (***) that had come in to my business had some how misplaced themI took his word for it as we had just discussed that I was very busy because of a huge loss of staff in my salon and that I may have to actually close to which he stated that in that case the contract could be cancelled easilyThey then sent me two regular credit card readers which was still not what they told me they would beAt this point I have been told by *** at First Data that My lease is through them and that, even though the sales people they pay lied to me about the lease and the equipment and that I would be renting through a third party and t
Scam made up charges not Consistent between companies sun trust firt Data changes 50% moore for same fee that SAM'S Club fist Data confusing tricks
I have becasuse of a high Pressure sale person two
accounts with first data one with suntrust the other with sams club they have both charged me for
PCI evey time I call I i get is folks from Foreign
call center and passed around and have spent hours
on phone with no reslution then they will tell you one thing then call back and change the story Firt data is a sad joke for small business we are to small and they bully us and there is no other place to goput us in contracts that we can't get out of with out paying large penalties so they dont have to treat us right.they have taken around 200$ from me over the last year send me threw hoops to try and get it back then change there mind and call me to say they will not give me the money its a scam they have billons and I have hundreds I have spent so much time trying to get back such a
I am using this company to process credit cards for my small businessRecently I have found out that my account has been canceled without my knowledgeIn order to address this issue I have been told by Customer Service that I need to speak with the Collections DepartmentI have been on the phone over the past days for a total of hours attempting to speak with someone from this department with zero successI am constantly being told that there is a high call volume and there is nothing else that can be done to resolve this issueIn the meantime, I have a large amount of income that has not been deposited into my business account over the past weeks because of this unresolved issueIt is extremely frustrating to 1) have to spend a chunk of my work day waiting on hold and 2) not having any success after waiting on hold to speak with someone so that I can trouble shoot the issueI am feeling very distraught about this and all I am asking if for someone from the correct departm
We started business with FDGL, with our lease to rent their equipment starting around On October 26, 2017, we signed a new lease for their new EMV card machine on October 26, 2017, with our lease being effective November 1, We received the new ENV pin pad a few months before signing the lease (for reference, this will be Machine A)With the new initiative to continue use of Chip Readers in credit cards, FDGL sent a new EMV pin pad (titled FDEMV pin pad, costing $12.00/month - referenced as Machine B) as well as a new card machine (titled FDDUO EMV, costing $18.00/month, referenced as Machine C)After receiving the new products (November 2017), we returned the old card machine (Machine D) as well as Machine B, as we did not need to utilize the new pin padHowever, after we returned the machines, they continued to charge $26.42/month for the old lease and $for the new lease, starting November Despite multiple calls, they are saying they never received M
After repeated attempts on my part, and sending the requested information over the last days, this company will not release my direct deposit And any time I try to contact the customer service repsall I get is (I can't find that information, call back tomorrow, or I just get hung up on)
I am a veteran and i'm on the verge of becoming homeless because I can't get to my money, that I worked for, so I can pay my rent
I was recently incarcerated for four months starting on October 9th, During that time, my last paycheck was used by an unknown party that had access to my ADP TotalPay card informationThough I gave power of attorney to my mother and had her call to dispute the charges, Money Network refused to listen to her and insisted that I call from jail to give authorization for her to file a dispute, which I was unable to do, 1-and 1-numbers are blocked by the jailThe company claims that they asked my mother for proof of address, yet in her letters back and forth with the company, which she still has in her records, no such request was madeI am now being told that even though I have proof of incarceration, there is no way to get my funds back because the transactions were outside of their day dispute and refund policyI challenge that the transactions were disputed, and they ignored the dispute from a party authorized to handle my financial business deliberately and let my
First Data use lies as their sales practice to get customersI was repeatedly mislead to get me to sign with them
My business called its credit card processing company to report an inadequate processing speed of the terminalI was told the technician would give me a call regarding the slow terminal at 4:I received a call at 4:from Issac who ask about my slow terminalHe then told me it was an outdated software on the terminal and that to eliminate the problem, I would need to go wholesaleHe told me about lower rates I would be paying and no lease agreementsHe said by going wholesale, I would be paying the lowest ratesI then ask him what the rates had to do with my slow processing speed of my terminal and he said it was the outdated software on itIf I went wholesale with the new software it would run much fasterI told him I was not interested in leaving my current card processing company because of high termination fee and he told me I wasnt changing card processin
Worst processor I have ever had they have just lost my deposits for a total of over a $and will do nothing to make it rightThey have an tones of hidden fees and trying to talk to any one on the phone is like pulling teeth I have spent hours on the phone with them at one timeAlso pcs compliance is a scam
Salesperson representing business misled us and business to make a sale, now business wants to charge us huge fees
We were approached in our office by a salesperson for a clover mini (payment processing device) bundled with payment processing service through First Data Merchant ServicesThe salesperson misled us about the contract, promised us lower payments than our previous processor (they were 2-times HIGHER after all the fees) and put greatly exaggerated numbers on the paperwork qualifying us for the program (in four years we haven't done as much in total sales as they said we did in one year of credit card sales)They wish to continue to charge us for another years to lease the device whether or not we use their device, and charge us a cancellation fee upfront (equal to the cost of the remainder of our service)
This is not the only deceptive part about this companyEvery person I talk to gives me a different answer when I'm on the phone with them, I've even had someon
Being a wife of a 24-year military veteran and a new retailer, I wished I had seen the Revdex.com complaints prior to purchasing our Clover Mini and merchant services with Bank of Ozarks/First Data Merchant ServicesTwo months have gone by and I have yet to receive a response from our representative of the excessive fees and unauthorized/services not rendered taken from our account by First DataWe were told that the fees would be taken, per transaction as they occurred, not in page report in which you would require a CPA to decipher for you other than the obvious "monthly charges." I am now paying double, if not triple the fees I once paid to PayPal!!! I have to agree, the customer service is not there and to read the HORROR stories of others only leaves us terrified of just how much more they intend to take from us To date, we have been charged a monthly fee of $for the past months for a service we have not signed up for and cannot get a return call
We have made countless attempts to cancel this companyAll we get is a round around and hung up onWe keep getting sent to different departments and then no answer
This merchant, First Data is the worst merchant service company I've dealt with They have taken as much as days to fund my transactions and give a complete run around as to why I get approvals and confirmations on transactions and they mean nothing Im in Vero Beach FL and working with the rep for that area who has no concern about the delay in financing Seacoast Bank, my bank who represents them is only interested in the fees it gets kicked back from First Data and kicks the issue back to the consumerIn fact I have been charged hundreds of dollars in bank fees due to late funding or no funding from First Data that has over drawn my account The bank apparently has no issue with this kind of treatment because they continue to represent and support First DataThe bank and First Date have no issie holding my finds up for days and days because it inevitably creates more fees and income for them at the customers expence When I question the fees now they and First Data become
First Data/CTS Holdings owes my company $6,for credit card transactions processed with their merchant services companies
My company (Merchant No 0517194) uses a credit card processing company known as *** *** by Cynergy Data***/Cynergy processes our customer credit card transactions through CTS Holdings who is also known as First Data and Priority PaymentsOn 12/4/we contacted Cynergy regarding our funds not being deposited into our bank account totaling $6,We were told that the deposits were missing but after hour of holding, no one returned to the phoneOn 12/11/15, we again contacted Cynergy to find out where our money was and was told we need to speak to the business support center but no one was available at that timeA ticket was issued and we were told we should get a call back within one week but no call was ever receivedOn 12/16/we received a statement from CTS Holdings showing very large feesWe called CTS for an explanation and was told
Our son was coerced into opening an account with Clover The payer put the money into Clover, our son tried to cancel it, and now 1st Merchant says he owes $ This is either a scam or just plain sloppy business Like others, I have spent a couple weeks trying to track down security different numbers and countless calls later, I've made no progress in getting the charges cancelled All the customer service people seemed (faked') sympathetic Even they could not connect me with security One said he'd send them an email
I have used the emails from previous company responses to contact the company with this concern Next step: attorney and our congressman This seems like a real bad thing
Account_Number:***
June 8th my check was stolen off my debit card that I recieve through money network.The fradulent transaction was made in ***I live in *** ind.my card was in my possession entirely.There is proof through my employment that I was at work at the time the fraudulent transaction was madeThe transaction was discovered through money networkThey sent me another card and told me to send them information detailing what happenedI did so and was given the run aroundWas denied any credit to my account in the amount of my paycheck and never recieved any documentation until months later.In between time as I was calling every week they told me to appeal the first denial that was supposely sent on june which I didnt recieve until August 18thI sent the appeal for the first denial in the beginning of July and haven't heard anything to dateMoney network has done nothing to protect me as a customerThey have given me wrong dates no information and no docum
I worked for Elite Staffing off and on during the month of October The first time I was paid, my debit card which my pay was direct deposited to was stolen and some one was able to use my debit card to make a number of purchases off of itThe second time I was paid I was issued a new debit card and given a new account number as well, I never personally received the second card in handSome one was still able to take the new debit card and use it, spent every dime of my money except for eight dollars and some changeThe first card I called Money Network who my payroll card is through and alerted them that my pay had been compromised and filed a complaint for the amount stolenMoney Network readily admitted that they did not immediately shut down the card once I reported that it had been compromisedRemind you these incidents involve two separate debit payroll cards both linked to two separate account numbersSounds like am inside job to me!
First Data Leasing first problem was the Merchant Sales Associate did not explain that the machine that they supplied was going to be leased for months at $a monthOnce I found out I was going to pay $for a $machine I was very angryI tried to cancel and they said no! They said I had to pay the contract, whether it was explained or not I signed a contract that I should have readSo the Merchant Sales Person was a complete liarSo since I was in a contract that I was obligated to payI did for monthsWhen the contract was up I cancelledThey sent me a bill for $for the cost of the machineI told them that I paid for the machine times over, I am not paying any more moneyThey told me if I send the machine in they would credit me the moneyI agreed, they sent me a pre paid label I took it to the UPS store and sent it inThey sent me another bill this time it was $I called and talked to Tammie she said that I did not send the machine
Please remove the charge off my credit report
First Data global is ruining my life! They are thieves and crooksI signed up for credit card processing for the first time in Aug of after doing business without it for several yearsI was told I could cancel at anytime with no problems and SPECIFICALLY no contracts were involved! They are the worst company I have ever came across in my life and I hope they get nuked out of existenceI closed my business months later in December of 2012...it's now March of and they are still sucking the life out of me and ruining my credit! I've been trying desperately to get things back together in my life, you know, pay bills, have a relationship, pay for kids, rent and eventually buy a homeThese clowns are still showing that I owe them $for a year contract that I never signed and on several occasions I have requested a copy and never receivedI have begged, pleaded, cried, and screamed at them to take this off my credit with
Stay away from this fraudulent companyA customer that did AMEX charges totaling $filed a disputeFirst Data sent me the dispute and charged me $besides the $I contacted the customer and the customer called in to cancel the disputeI received a notice for First Data of the reversalThey then charged me another $After contacting them and going back and forth for over two months they came up with a briliant idea"We charge $for every dispute and for every reversal"In other words, you shouldn't try to resolve a dispute with a customer because First Data is going to rob you more money than you receive from the reversalThey are liars and theivesThere is no company in the world charging money for reversalsEven the first $is way too muchAgain, never try doing business with themIt will cost you much more than you can imagine
Location: *** W *** *** *** NC
Date: 4/13/
Amount: $
Withdrawal from ATM did not give the money from my card # ending I had a bill to pay and the ATM did not disburse the cash outNo one used my cardI solely attempted the transaction
I had signed up for services with Trans Merit Merchant services for a "Shop Keep" systemWhen that didn't work for my business I was contacted by one of their sales people *** and desided to give them another chanceHe sent me paperwork by email to sign and stated that they were the same papers I had already read through and signed but that the sales person (***) that had come in to my business had some how misplaced themI took his word for it as we had just discussed that I was very busy because of a huge loss of staff in my salon and that I may have to actually close to which he stated that in that case the contract could be cancelled easilyThey then sent me two regular credit card readers which was still not what they told me they would beAt this point I have been told by *** at First Data that My lease is through them and that, even though the sales people they pay lied to me about the lease and the equipment and that I would be renting through a third party and t
Scam made up charges not Consistent between companies sun trust firt Data changes 50% moore for same fee that SAM'S Club fist Data confusing tricks
I have becasuse of a high Pressure sale person two
accounts with first data one with suntrust the other with sams club they have both charged me for
PCI evey time I call I i get is folks from Foreign
call center and passed around and have spent hours
on phone with no reslution then they will tell you one thing then call back and change the story Firt data is a sad joke for small business we are to small and they bully us and there is no other place to goput us in contracts that we can't get out of with out paying large penalties so they dont have to treat us right.they have taken around 200$ from me over the last year send me threw hoops to try and get it back then change there mind and call me to say they will not give me the money its a scam they have billons and I have hundreds I have spent so much time trying to get back such a
I am using this company to process credit cards for my small businessRecently I have found out that my account has been canceled without my knowledgeIn order to address this issue I have been told by Customer Service that I need to speak with the Collections DepartmentI have been on the phone over the past days for a total of hours attempting to speak with someone from this department with zero successI am constantly being told that there is a high call volume and there is nothing else that can be done to resolve this issueIn the meantime, I have a large amount of income that has not been deposited into my business account over the past weeks because of this unresolved issueIt is extremely frustrating to 1) have to spend a chunk of my work day waiting on hold and 2) not having any success after waiting on hold to speak with someone so that I can trouble shoot the issueI am feeling very distraught about this and all I am asking if for someone from the correct departm