Someone opened up a fraudulent merchant service account under my nameAfter receiving a letter terminating the account I frequently called both numbers provided on the letterIncluding "*** Reed" at XXX-XXX-XXXXLetter looks like they can be easily contacted yet it goes to vmail and says office is currently closedNo matter when you callIn addition, there is no return calls from my messages after multiple vmails left and many days go byThen called customer support on line (attempts)Over hours of holding, agent transfers, and one disconnect still had no answersRef case #XXXXXXXX Merchant# Two09twoXXXXXXXX(Had to write Merchant number like that because Revdex.com site is mistaking it as a ssn if I use all digits)
In February I filed a claim on behalf of my father for return of funds for my deceased brother
After two years the claim has not been settled
In February I filed a return/refund claim on behalf of my father for his son/my brother who died February I was asked to provide documents that included a letter of instruction, small estate affidavit, death certificate and identificationThis information was requested and sent times each time I confirmed the information had been received by first data only to be asked by each person I spoke with to resend itThis went back and forth for over a yearOn January 25,I called to inquire about the claim, confirmed all requested documents had been received and was told a check would be received within the next business daysWe received a letter from first data dated 04/19/requesting we again provide a copy of Government issued identification from the requester I contacted First Data and was provided a fax number
This is the worst services you could get for your business first the make you sing personal guranti without telling you that and they charge a very high rates and in case you try to cancel your contract the damage your personal credit without any reason they are a thief not recompense at all
I start working for a company as an employee in November 2013, First Data Merchant representative showed up and told me that he has an appointment with the business owner, owner was not there, I have been asked to sign the papers by the first data representative, he took my information and I have been told that, I'm not liable for anything and this is just their process to put someone's information in the forms, he made me sign up for the service they provide
Around July 2014, I left my position from that business and few months later I start receiving the laters on my home address regarding the account was opened at that business location, I called the first data merchant customer service and told them that I have nothing to do with this account and I was just an employee there but issues was not resolved and later they send the account for the collection, which start damaging my credit profile, I talked to the customer service more then few time and even I tried to get hold on to t
WHATEVER YOU DO, DO NOT GET CAUGHT UP WITH FIRST DATA or PIVOTAL PAYMENTS
This company lies to you and gets you into a 3-year lease without your knowledge and overcharge you when you want to get outThey have agents out there who like to get you all set up and then disappear to never be seen again and their machines are terrible, you need different software updates to accept all different cards
You can return your equipment and they will still continue to charge you and then tell you that you need to pay off your difference of your lease term which they told me would be $
THIS IS A SMALL BUSINESS SCAM COMPANY
Signed a contract, Sold cono longer have credit card machine they say they have the right to still charge even though we returned, have no company
Merchant account was opened and used for approximately years
Lease number ***
We sold our business and returned our credit card machine to First Data Global Leasing ***
They continue to charge us and to add late charges
Sam's Club Merchant Services has been billing our company for years, and are unwilling to cancel services as requested
Sam's Club Merchant Services does not have their own Revdex.com site, so we are requesting you to forward this on to them (since they use your networks to move funds)West Bank Inn attempted to cancel contract nearly two years ago(written & verbal)Due to our forwarding address, we have been billed constantly during this timeEventually, we put a stop payment on the account, and have now been sent to collections
First Data Merchant Services is very misleading I never activated the device they sent me that was free then out of no were they started taking funds out my accountevery time I call them the same guy answer the phone acting like he is someone else I only gave them my tax id number some how they got hold of my ss numberwhen I ask about that they took me on the run aroundthis company is no good at all so beware very dishonest misleading they just sent me a letter saying I owe them $my account was closed two months ago .this company is a scam at its best beware
Uninformed fee charged to my account
I have recently closed my First Data ecommerce account and while closing the account, the representative told me that I was no longer in contract so there would be no fee to close my accountI got a bill in the mail today, which indicates a charge of $1,to my accountThere is no explanation to this charge on the statement and reaching customer service is almost impossible, with having to enter so much information into the automated system before I can get to a representativeThe representative was extraordinarily hard to understand and did not seem to understand my issue, as he kept delaying responsesI eventually asked for a supervisor (after putting up with this rep for minutes) and was then put on hold for another minutes minutes just to get the same rep to answer the phone to try to help me againI spent over minutes on the phone just attempting to get information for a fee that should have been explained on the statement
on february 18,2016,I applied for a merchant account with ignite payments for credit card and electronic check processing via agent*** ***,shortly after applying,we were approved and issued an account.upon receiving the password to the account,I viewed the account online and discovered only credit card processing.I contacted Mr.***'s office on february 23,to bring this matter to attention.I was assured by a reprentative that this matter would be resolved.at this present time I still waiting on assistance with this matter.your help would be appreciated
Product_Or_Service: merchant account
I operated an African grocery store in the state of North Dakota and offered the Supplemental Nutrition Assistance Program (SNAP) to my customers to use EBT programHowever, First Data deceitfully informed me that the machine provided by the state of North Dakota wasn't the right one and that we should rent theirs insteadSince I was part owner, I used my personal information to enrollUpon my inquiries with the Department of Human Services in North Dakota, I was told that the credit card machine from the state was indeed the right one to use and should rather return the EBT credit card machine provided by First DataI contacted First Data and was instructed to return the machine, which I didBut they erroneously started taking money from my bank account, from March 2, until February 2016, with a lease payment of $monthly; another $was taken, with an unknown reason
Though I returned the credit card machine to First Data, they told me they did not receive it; how
First Data stole $from me incrementally over months even though I am a first data customerThey did it by charging me for an inactive account
First Data stole $from me incrementally over months even though I am a first data customer for years Amazing They set up an additional gateway for my website even though I am currently processing with an active gateway Even though I have in writing from the company times that this account was not active, they hid the bills from me so I wouldn't catch onThen they debited my account under the guise of our main processing account until I dug deep enough to catch itLydia Charles was the representative who did this scam, presumably to fortify her own commission Guy is this how you guys treat your existing customers? Our fees aren't enough for you? We process high volume but your reps need to steal more with fraudulent accounts? And your finance department says this is ok? Despite that facts that we have it in writing
First data Global leasing, leases small machines for processing credit cards or debit cardsThey are horriblethey lock you into a contract that you can't escape because they say soI had called them to settle two contracts, they said I had to pay first any behind dues and then we would talk about settling, now that I paid those dues, nobody at first data is willing to talk to memy previous contact is not calling me back or answering the phoneit feels now that since they have my banking information, they are ready to screw me up.the devices were returned alreadywhat do they want'?
Product_Or_Service: lease machines for processing cards
Account_Number: ***
Missing funds from sales since August $is missing and the company is saying it doesn't own me itvthat all funds have been paid
I received zero payments from July 28th which was the funds from July 27thI did not receive any funds until August 28th which I received $of the $that was owing from transactions that were auto settled on August 2, 3, $on August 2, $on August 3, $on August Total =$Amount received $on August 28, balance still owing to me $Account statements show sales of $and funds released of $but no explanation or anything as to where the $isI have emailed and called several times with no response until this week when I was told there are no funds pending that I've been paid everything I'm owedI have my bank statements that show those funds are missing
I get a crappy service and have to pay it so radiculous told them in the beginning at&t does not work in my salon should of stuck with square so many hidden fees with this junk I wish they didn't send me to collections when I returned the device
A company named adore me stole out of my account and someone withdrew money out of my account for $A company named adore me stole out of my account and someone withdrew money out of my account for $ on the same day I contacted the company they told me to wait for them to send me a dispute form or if I didn't want to wait for the form I could type a letter and fax it to them I did as they requested and I also included emails between the merchant and IThey wrote back stating that the claim was denied due to to much miscommunication between the merchant adore me that stole $out of my account but with the most recent email the merchant stated that my refund was being preceded and they still denied both claimsI believe that they only denied the second claim for the with draw because they denied the one from adore meI have contacted the business via phone multiple times just to for them to tell me to try for an appeal I explained to them that I would even t
I have a storefront and a FirstData agent showed to my shop offering the serviceI agreed, and I purchased CLOVER machines for over $(one main station and another a mobile device)When the agent came to my shop he told me there is no contract and it will be month to monthI agreedA few months later I incorporated the business, and the agent told me no problem, but all what you have to do is to sign another documentA few days later, the agent showed up to my store with a paper in his handI singed it and he leftA year after , Firstdata started charging me more moneyI called them and they said they will reduce itNothing happenedThen I decided to cancel my service from FirstDataI called them to cancel and they told me there is a year contract and I have to pay $penaltyThey sent me the document and that agent when he came to my shop the next time, he changed the documents contents and added month instead month to monthI paid the money and was so angry
We use this company as online processor for our online store for a almost year nowRecently they have been very bad at resolving charge back issueWe had a customer who returned an used item (item was inspected not by us, but a third party rep) so his return was not accepted and credit was not issuedIt was an electronic board so it has to be in original new condition in order to be returnedHe filed the first charge back, which we won providing all the signed agreement and inspection reportHe filed again so we had to provide all documents again and this processing company simple took money from our account and would not let us appealSince when a customer could return an used, not resell-able item and get a full refund plus all the shipping charges? It was clearly stated on the sales agreement which customer signed before he placed the orderHow could any merchant trust this processor again with their hard-earned money?
Order_Number: XXXXX
Account_Number: Dispute case num
My card was hacked out of Florida on 09/and I live in Texas I contacted money network on the 22nd regarding my funds I was told I could send in a hand written dispute to speed the process up There were transaction both cash withdrawals each time I call I get inconsistent information regarding my refund No one is available to speak with anyone in the dispute department I believe it is a third party vendor customer service rep that I am speaking with I have tried to be patient but the inconsistent information is frustrating they are telling me that it could take up to days for my funds to be refunded back to my account I have a police report on file for this manner as well Originally I was advised it would take 2-days for the dispute department to view my dispute and 2-days for a temp refund to be put in my account it has been weeks and I haven't received my funds or any updateProduct_Or_Service: Refund
In June of we notified First Data that we were changing merchant service companies for our credit card processingNo additional transactions have been processed thru First Data beginning 07/01/
First Data continues to debit our business account a monthly service fee even though we gave proper notice and they have not processed one single transaction for us since June of
Repeated phone requests to First Data have yielded no resultsThey claim the account was never closed even though I was contacted via phone by their retention department too many times to count begging for the business backYou have to try to accomplish communications with First Data through a large call center that clearly is both inefficient and ineffective
Account_Number:***
Someone opened up a fraudulent merchant service account under my nameAfter receiving a letter terminating the account I frequently called both numbers provided on the letterIncluding "*** Reed" at XXX-XXX-XXXXLetter looks like they can be easily contacted yet it goes to vmail and says office is currently closedNo matter when you callIn addition, there is no return calls from my messages after multiple vmails left and many days go byThen called customer support on line (attempts)Over hours of holding, agent transfers, and one disconnect still had no answersRef case #XXXXXXXX Merchant# Two09twoXXXXXXXX(Had to write Merchant number like that because Revdex.com site is mistaking it as a ssn if I use all digits)
In February I filed a claim on behalf of my father for return of funds for my deceased brother
After two years the claim has not been settled
In February I filed a return/refund claim on behalf of my father for his son/my brother who died February I was asked to provide documents that included a letter of instruction, small estate affidavit, death certificate and identificationThis information was requested and sent times each time I confirmed the information had been received by first data only to be asked by each person I spoke with to resend itThis went back and forth for over a yearOn January 25,I called to inquire about the claim, confirmed all requested documents had been received and was told a check would be received within the next business daysWe received a letter from first data dated 04/19/requesting we again provide a copy of Government issued identification from the requester I contacted First Data and was provided a fax number
This is the worst services you could get for your business first the make you sing personal guranti without telling you that and they charge a very high rates and in case you try to cancel your contract the damage your personal credit without any reason they are a thief not recompense at all
I start working for a company as an employee in November 2013, First Data Merchant representative showed up and told me that he has an appointment with the business owner, owner was not there, I have been asked to sign the papers by the first data representative, he took my information and I have been told that, I'm not liable for anything and this is just their process to put someone's information in the forms, he made me sign up for the service they provide
Around July 2014, I left my position from that business and few months later I start receiving the laters on my home address regarding the account was opened at that business location, I called the first data merchant customer service and told them that I have nothing to do with this account and I was just an employee there but issues was not resolved and later they send the account for the collection, which start damaging my credit profile, I talked to the customer service more then few time and even I tried to get hold on to t
WHATEVER YOU DO, DO NOT GET CAUGHT UP WITH FIRST DATA or PIVOTAL PAYMENTS
This company lies to you and gets you into a 3-year lease without your knowledge and overcharge you when you want to get outThey have agents out there who like to get you all set up and then disappear to never be seen again and their machines are terrible, you need different software updates to accept all different cards
You can return your equipment and they will still continue to charge you and then tell you that you need to pay off your difference of your lease term which they told me would be $
THIS IS A SMALL BUSINESS SCAM COMPANY
Signed a contract, Sold cono longer have credit card machine they say they have the right to still charge even though we returned, have no company
Merchant account was opened and used for approximately years
Lease number ***
We sold our business and returned our credit card machine to First Data Global Leasing ***
They continue to charge us and to add late charges
Sam's Club Merchant Services has been billing our company for years, and are unwilling to cancel services as requested
Sam's Club Merchant Services does not have their own Revdex.com site, so we are requesting you to forward this on to them (since they use your networks to move funds)West Bank Inn attempted to cancel contract nearly two years ago(written & verbal)Due to our forwarding address, we have been billed constantly during this timeEventually, we put a stop payment on the account, and have now been sent to collections
First Data Merchant Services is very misleading I never activated the device they sent me that was free then out of no were they started taking funds out my accountevery time I call them the same guy answer the phone acting like he is someone else I only gave them my tax id number some how they got hold of my ss numberwhen I ask about that they took me on the run aroundthis company is no good at all so beware very dishonest misleading they just sent me a letter saying I owe them $my account was closed two months ago .this company is a scam at its best beware
Uninformed fee charged to my account
I have recently closed my First Data ecommerce account and while closing the account, the representative told me that I was no longer in contract so there would be no fee to close my accountI got a bill in the mail today, which indicates a charge of $1,to my accountThere is no explanation to this charge on the statement and reaching customer service is almost impossible, with having to enter so much information into the automated system before I can get to a representativeThe representative was extraordinarily hard to understand and did not seem to understand my issue, as he kept delaying responsesI eventually asked for a supervisor (after putting up with this rep for minutes) and was then put on hold for another minutes minutes just to get the same rep to answer the phone to try to help me againI spent over minutes on the phone just attempting to get information for a fee that should have been explained on the statement
on february 18,2016,I applied for a merchant account with ignite payments for credit card and electronic check processing via agent*** ***,shortly after applying,we were approved and issued an account.upon receiving the password to the account,I viewed the account online and discovered only credit card processing.I contacted Mr.***'s office on february 23,to bring this matter to attention.I was assured by a reprentative that this matter would be resolved.at this present time I still waiting on assistance with this matter.your help would be appreciated
Product_Or_Service: merchant account
I operated an African grocery store in the state of North Dakota and offered the Supplemental Nutrition Assistance Program (SNAP) to my customers to use EBT programHowever, First Data deceitfully informed me that the machine provided by the state of North Dakota wasn't the right one and that we should rent theirs insteadSince I was part owner, I used my personal information to enrollUpon my inquiries with the Department of Human Services in North Dakota, I was told that the credit card machine from the state was indeed the right one to use and should rather return the EBT credit card machine provided by First DataI contacted First Data and was instructed to return the machine, which I didBut they erroneously started taking money from my bank account, from March 2, until February 2016, with a lease payment of $monthly; another $was taken, with an unknown reason
Though I returned the credit card machine to First Data, they told me they did not receive it; how
First Data stole $from me incrementally over months even though I am a first data customerThey did it by charging me for an inactive account
First Data stole $from me incrementally over months even though I am a first data customer for years Amazing They set up an additional gateway for my website even though I am currently processing with an active gateway Even though I have in writing from the company times that this account was not active, they hid the bills from me so I wouldn't catch onThen they debited my account under the guise of our main processing account until I dug deep enough to catch itLydia Charles was the representative who did this scam, presumably to fortify her own commission Guy is this how you guys treat your existing customers? Our fees aren't enough for you? We process high volume but your reps need to steal more with fraudulent accounts? And your finance department says this is ok? Despite that facts that we have it in writing
First data Global leasing, leases small machines for processing credit cards or debit cardsThey are horriblethey lock you into a contract that you can't escape because they say soI had called them to settle two contracts, they said I had to pay first any behind dues and then we would talk about settling, now that I paid those dues, nobody at first data is willing to talk to memy previous contact is not calling me back or answering the phoneit feels now that since they have my banking information, they are ready to screw me up.the devices were returned alreadywhat do they want'?
Product_Or_Service: lease machines for processing cards
Account_Number: ***
Missing funds from sales since August $is missing and the company is saying it doesn't own me itvthat all funds have been paid
I received zero payments from July 28th which was the funds from July 27thI did not receive any funds until August 28th which I received $of the $that was owing from transactions that were auto settled on August 2, 3, $on August 2, $on August 3, $on August Total =$Amount received $on August 28, balance still owing to me $Account statements show sales of $and funds released of $but no explanation or anything as to where the $isI have emailed and called several times with no response until this week when I was told there are no funds pending that I've been paid everything I'm owedI have my bank statements that show those funds are missing
I get a crappy service and have to pay it so radiculous told them in the beginning at&t does not work in my salon should of stuck with square so many hidden fees with this junk I wish they didn't send me to collections when I returned the device
A company named adore me stole out of my account and someone withdrew money out of my account for $A company named adore me stole out of my account and someone withdrew money out of my account for $ on the same day I contacted the company they told me to wait for them to send me a dispute form or if I didn't want to wait for the form I could type a letter and fax it to them I did as they requested and I also included emails between the merchant and IThey wrote back stating that the claim was denied due to to much miscommunication between the merchant adore me that stole $out of my account but with the most recent email the merchant stated that my refund was being preceded and they still denied both claimsI believe that they only denied the second claim for the with draw because they denied the one from adore meI have contacted the business via phone multiple times just to for them to tell me to try for an appeal I explained to them that I would even t
I have a storefront and a FirstData agent showed to my shop offering the serviceI agreed, and I purchased CLOVER machines for over $(one main station and another a mobile device)When the agent came to my shop he told me there is no contract and it will be month to monthI agreedA few months later I incorporated the business, and the agent told me no problem, but all what you have to do is to sign another documentA few days later, the agent showed up to my store with a paper in his handI singed it and he leftA year after , Firstdata started charging me more moneyI called them and they said they will reduce itNothing happenedThen I decided to cancel my service from FirstDataI called them to cancel and they told me there is a year contract and I have to pay $penaltyThey sent me the document and that agent when he came to my shop the next time, he changed the documents contents and added month instead month to monthI paid the money and was so angry
We use this company as online processor for our online store for a almost year nowRecently they have been very bad at resolving charge back issueWe had a customer who returned an used item (item was inspected not by us, but a third party rep) so his return was not accepted and credit was not issuedIt was an electronic board so it has to be in original new condition in order to be returnedHe filed the first charge back, which we won providing all the signed agreement and inspection reportHe filed again so we had to provide all documents again and this processing company simple took money from our account and would not let us appealSince when a customer could return an used, not resell-able item and get a full refund plus all the shipping charges? It was clearly stated on the sales agreement which customer signed before he placed the orderHow could any merchant trust this processor again with their hard-earned money?
Order_Number: XXXXX
Account_Number: Dispute case num
My card was hacked out of Florida on 09/and I live in Texas I contacted money network on the 22nd regarding my funds I was told I could send in a hand written dispute to speed the process up There were transaction both cash withdrawals each time I call I get inconsistent information regarding my refund No one is available to speak with anyone in the dispute department I believe it is a third party vendor customer service rep that I am speaking with I have tried to be patient but the inconsistent information is frustrating they are telling me that it could take up to days for my funds to be refunded back to my account I have a police report on file for this manner as well Originally I was advised it would take 2-days for the dispute department to view my dispute and 2-days for a temp refund to be put in my account it has been weeks and I haven't received my funds or any updateProduct_Or_Service: Refund
In June of we notified First Data that we were changing merchant service companies for our credit card processingNo additional transactions have been processed thru First Data beginning 07/01/
First Data continues to debit our business account a monthly service fee even though we gave proper notice and they have not processed one single transaction for us since June of
Repeated phone requests to First Data have yielded no resultsThey claim the account was never closed even though I was contacted via phone by their retention department too many times to count begging for the business backYou have to try to accomplish communications with First Data through a large call center that clearly is both inefficient and ineffective
Account_Number:***