Was informed at time of signing contract that we could get out of our other lease However, this is not the case
When we signed the lease we were informed that we could cancel our other lease but found out that it was only the processor not the lease of equipment We received the same exact equipment as we currently were leasing We were told that Performance Merchant Service Alliances would pay the cancellation fee for CPN
When I spoke to *** (customer service rep) on 7/27/I was told it would cost us $4,to terminate the lease I left several messages on our sales reps voicemail to no avail We want to return the new machine and us the old machineHe did not return our phone calls
My bank card was compromised and my account completely drainedI notified them of this issue as soon as I was aware (note: they did not notify me)I had to specifically request that my card be cancelled and a new card be reissued "Some customers prefer to keep their cards" and "You already declined to be issued a new card" were what I was told(note: I did not, and told them to review the recorded calls)I was told that I needed to submit, in writing, confirmation that I was disputing any chargesThey are going to mail me a form (3-business days to receive it), which is going to contain exactly what I said over the phoneI need to return that form, and up to business days after that is received I might receive a provisional creditIf I want to expedite the process, I can mail or fax a handwritten letterThere is no direct contact number for the fraud departmentSo all I can do is fax my letter, wait 2-business days, and hope that my account has been notatedIf that has
Money network is a Scam and they are holding over of my refund money and have received all of my information required to prove who I am and received my fax I've waited the to hours its been days the hold has been on my account strangely is missing out of my refund amount and when I talked to a representative he hung up on my wife after authorising her to speak on my behalf they pulled up my files and approved them but the compliance department has yet to update the hold I'm making arrangements to sue money network now they are a scam and tell you lies around lies they got my bills on hold on allMe and my wife will never use Money Network Cards with a job are to receive our funds to againI know my rights and caught the representative in a lie when I mentioned my lawyer he hung up the phone in my face TERRIBLE CUSTOMERS SERVICE I'm glad I was recording my conversations with them on my phoneI'm proceeding and taking them to court and I will be requesting for pain and suffering because of them holding our money we have been evicted I have small babiesI NEED MY MONEY I WANT MY MONEY
Our merchant account has been closed but First Data is still deducting fees from our account
We received notice that our account (***)was closed on FebHowever, they have continued to bill us and deduct unauthorized fees from our checking account on Feb22,
I received a collection statement from First Data Merchant Services to collect $
I received an immediate payment request from first data merchant services for $I do not know why I owe them money and it was addressed to a Mobile Master, not directly to me (*** ***)Account # ***
I would like to find out if this is a real collections agency because it has different addresses on it:
***
***
***
***
***
***
I have continued to be billed (I assume) for a service and/or credit card machine that I returned years ago
My business name is *** and my address when I first used this service was*** *** I had a contract for two yearsI returned the machine after months They have continued to bill me for the machine even though it was returned and I have not used their service since
They are withdrawing money from my chequing account without authorization
I signed up with Payfirma back in to process credit card and debit transactions When I signed with them I was told there would be no cancellation fees
When signing with them I was unaware that I would also be entering a contract with First Data to lease the terminal This contract I found out later could not be cancelled
Since signing up I have closed the business I was using this terminal for For years now I have been paying $a month to First Data for a terminal I am not using, just waiting for my lease to be up in September
The bigger problems have occurred in the past week
On April 28th, First dated withdrew $from my account I called them and they said it was for "an anniversary fee." The person I spoke to opened ticket #*** and said the payment would be refunded in 3-daysFine
Now on May 2nd they have withdrawn two separate charges for $ I cal
I could not find my contract I was not aware how long was left on the contract When I discussed stopping the service with east payment solutions, they did not mention anything about the $that would be owed in the event I were to stop the service
When I was cancelling the service, I asked the person on the phone was there a penalty for cancelling early; the person on the phone said no That same person told me to just send in a cancellation request
NoteIf I had done nothing, the bill would have been less than the penalty
This company should be required to explain the penalty at the time of cancellation, not two years months and days prior on a document that may or may not exist
Note: they tried to steal money from me a year ago; I have details if needed
Product_Or_Service: credit card service
I have been called by this company on several occasions, first speaking with *** ***, then with *** *** At first I asked Ms***, "is this just a sales call?" She assured mw she was with VISA compliance, that my account had brought up a red flagI have been with Nationwide processing for several years and will deal with them on my ownThese two ladies persisted throughout my complaints that I did not want their solicitation, I actually was rude and hung up on them both several times on 7/8/ I finally asked Ms*** to send a fax to me to identify herself and whom she worked forShe did so I find this is an application for a three year contract with the Firm title of Wholesalebanc *** ***/ National account manager
At my years of age, the last thing I want to do is enter into a three year contract with this or any other company These two women upset me so that I actually had to take a tranquilizer after their very persistent and pushy calls Ms
We have been a customer of this company for less than a monthFirst Data is responsible for processing our credit card paymentsAfter they payments went through for a few days, they stopped coinciding with an issue with our credit card POSWe were told that our account was cancelled due to fraudulent activity, then told that it was because we accept credit cards over the phone, then told that it was because they accidentally formed two separate accounts for us and that they accidentally deleted both accounts and had to figure out how to get our account up and running againThat was days agoWe have spent over hours on the phone and spoken to innumerable representatives and 'bosses'...including one conference call with the president of our bank who called them out on a bold faced lie that 'our bank was refusing the ACH deposits'The representative on the phone had no answer for this and we have also been hung up onWe have voiced that we really don't care how it happened, w
I have been charged $for an April bill on an account that was closed effective 3/15/After numerous calls this issues has not been resolved
I have contacted this company numerous times to discuss merchant account XXXX XXXX XXXXXXXI am constantly being put into a call back queue to receive a return call within hours, this never happensAs I call the company again the next day I am told that I have be placed back in the call back queue again due to all the reps being busy, this has taken place over times with not one return callI have called several times within one day and still can't get this resolvedMy bank was debited $on 5/2/for an account that was closed effective 3/15/
I have been crying a entire day ! I have been banking with Bank of America for years I opened a interior and custom interior furnishing company' and decided to open my business so since I have relationship with Bank of America personal and credit card I decide sit with small business and open merchant account oh there the issue began the rep who opened my account apparently did it wrong and couple days later I was told to come back to the bank and change paperwork I did In the space of days I went to the bank times because of incompetence!! Now I get approved for merchant services and begin to collect from my customers at the time I set up account I advised minimum is $to 5k ticket (I was approved) now come the weakend Friday I did a full remodel of clients house and baby make over room my customer paid me via invoice a total of 10,with different customers who bought custom pillows paintings and curtains !! I mad another 7k between Saturday and Sunday I stat
I used TIO bill pay through my money network account and I was charged times instead of one time with the total off 114, it was suppose to be only one payment of Money network customer service is bad I still haven't had a dispute update or my money back
I signed up with a company for credit card processingThey told me I had to use THEIR equipmentThey sent me a lease form for the equipmentThey also told me I was under no contract After about a year, I cancelled services with the processorFirst Data continued charging me $a month for the equipmentWhen I contacted them to return the equipment, First Data said I was under contract for years, at $a month, for the equipmentI told them I cancelled the service agreement with the processorFirst Data says the equipment was a separate agreement This is NOT what I was told when I signed up for credit card processing First Data now wants, in addition to the piece of equipment (retail of approx $299.00), $to cancel this agreement (that was supposed to be a no-contract arrangement)
I had started merchant services with First DataSomehow the rep got my into a year contractI closed my business and I'm stuck paying for thisFor the equipmentTo get out of it I have to pay $I want to send back and have them get me out of that contractCannot afford to pay this off!
Product_Or_Service: merchant device
I have tried on multiple occasions to reach out to this company to close my account I had been a loyal customer for many years, but had a lot of headache dealing with their POS merchant machine and several times had connection issues when trying to help my customers check out after getting their services As you can understand, this is highly inconvenient to my business Eventually, I decided to go with another company for my credit card processing and proceeded to close my account with First Data Merchant Services/Royal Western Processing Company I was told by the account representative that my account was in the process of being closed, but what should have been a straightforward process dragged on for weeks When I followed up, I was told that the processing should have gone through and that the representative would expedite the process I received a collection bill and called the company again They told me that the reference number I gave could not be found and referred m
I was told by the sales repthat with all fees and charges, their system would be lower than the % I was currently payingIn reality it was costing me a lot more (3X)I called them times to get a resolutionNow they are saying I signed a MncontractWhen I called customer service today (Jan 2019) and told him I didn't realize I had signed a Mn contract He said "LOL"The sales repleft no business card nor a copy of the contractEarly termination fee for my business is $
Product_Or_Service: Credit card reader
Account_Number: Merchant # XXXX XXXX
My son *** is years old high school seniorLast summer he worked part time at local Wendy's restaurant for weeks and made $His pay is put in a debit card that is issued by Money Networkcustomer service # X-XXX-XXX-XXXX
For a year, *** couldn't use his debit cardIt's always prompt error*** called Money Network customer service # X-XXX-XXX-XXXX on 8/15/He was told his card is on holdHe needs to provide documents such as his SSN and passport ** remove the hold
On 8/16/2017, I faxed the copy of ***'s SSN and passport along with a letter *** wrote to ask for removing the hold to Money Network card services' account management team
A few days later, *** called customer service about his accountHe was told they received his letter and the documents, but fax isn't clearEven though passport page has background, the fax page is clear enough to see ***'s nameDOB etcSo I talked to customer service and asked what should we doI was told t
On September 2, I transferred $from my Money Netwark Card to my Credit UnionThe Popup Message I received warned that it may take one to two days for the transfer to completeI checked my account on Sunday September 4, and the money was not thereAt this time I had spent my last bit of money to eat because I am working out of townI called Money Network and was advised that my money would be processed the next business day TuesI was very upset and advised the customer service rep of my situationRep said she was sorry but there was nothing she could doI called Tuesday Morning and was told that they could not give me a time when my transfer would be completeI continued to check my account up until midnight to see if the transfer was completed and it is now 12:Midnight Wed September 7,The funds I transferred to my account are still not thereI haven't ate in now days because that was all the money I had until my payday again on FridayI don't know w
Was informed at time of signing contract that we could get out of our other lease However, this is not the case
When we signed the lease we were informed that we could cancel our other lease but found out that it was only the processor not the lease of equipment We received the same exact equipment as we currently were leasing We were told that Performance Merchant Service Alliances would pay the cancellation fee for CPN
When I spoke to *** (customer service rep) on 7/27/I was told it would cost us $4,to terminate the lease I left several messages on our sales reps voicemail to no avail We want to return the new machine and us the old machineHe did not return our phone calls
My bank card was compromised and my account completely drainedI notified them of this issue as soon as I was aware (note: they did not notify me)I had to specifically request that my card be cancelled and a new card be reissued "Some customers prefer to keep their cards" and "You already declined to be issued a new card" were what I was told(note: I did not, and told them to review the recorded calls)I was told that I needed to submit, in writing, confirmation that I was disputing any chargesThey are going to mail me a form (3-business days to receive it), which is going to contain exactly what I said over the phoneI need to return that form, and up to business days after that is received I might receive a provisional creditIf I want to expedite the process, I can mail or fax a handwritten letterThere is no direct contact number for the fraud departmentSo all I can do is fax my letter, wait 2-business days, and hope that my account has been notatedIf that has
Money network is a Scam and they are holding over of my refund money and have received all of my information required to prove who I am and received my fax I've waited the to hours its been days the hold has been on my account strangely is missing out of my refund amount and when I talked to a representative he hung up on my wife after authorising her to speak on my behalf they pulled up my files and approved them but the compliance department has yet to update the hold I'm making arrangements to sue money network now they are a scam and tell you lies around lies they got my bills on hold on allMe and my wife will never use Money Network Cards with a job are to receive our funds to againI know my rights and caught the representative in a lie when I mentioned my lawyer he hung up the phone in my face TERRIBLE CUSTOMERS SERVICE I'm glad I was recording my conversations with them on my phoneI'm proceeding and taking them to court and I will be requesting for pain and suffering because of them holding our money we have been evicted I have small babiesI NEED MY MONEY I WANT MY MONEY
Our merchant account has been closed but First Data is still deducting fees from our account
We received notice that our account (***)was closed on FebHowever, they have continued to bill us and deduct unauthorized fees from our checking account on Feb22,
I received a collection statement from First Data Merchant Services to collect $
I received an immediate payment request from first data merchant services for $I do not know why I owe them money and it was addressed to a Mobile Master, not directly to me (*** ***)Account # ***
I would like to find out if this is a real collections agency because it has different addresses on it:
***
***
***
***
***
***
I have continued to be billed (I assume) for a service and/or credit card machine that I returned years ago
My business name is *** and my address when I first used this service was*** *** I had a contract for two yearsI returned the machine after months They have continued to bill me for the machine even though it was returned and I have not used their service since
They are withdrawing money from my chequing account without authorization
I signed up with Payfirma back in to process credit card and debit transactions When I signed with them I was told there would be no cancellation fees
When signing with them I was unaware that I would also be entering a contract with First Data to lease the terminal This contract I found out later could not be cancelled
Since signing up I have closed the business I was using this terminal for For years now I have been paying $a month to First Data for a terminal I am not using, just waiting for my lease to be up in September
The bigger problems have occurred in the past week
On April 28th, First dated withdrew $from my account I called them and they said it was for "an anniversary fee." The person I spoke to opened ticket #*** and said the payment would be refunded in 3-daysFine
Now on May 2nd they have withdrawn two separate charges for $ I cal
I could not find my contract I was not aware how long was left on the contract When I discussed stopping the service with east payment solutions, they did not mention anything about the $that would be owed in the event I were to stop the service
When I was cancelling the service, I asked the person on the phone was there a penalty for cancelling early; the person on the phone said no That same person told me to just send in a cancellation request
NoteIf I had done nothing, the bill would have been less than the penalty
This company should be required to explain the penalty at the time of cancellation, not two years months and days prior on a document that may or may not exist
Note: they tried to steal money from me a year ago; I have details if needed
Product_Or_Service: credit card service
I have been called by this company on several occasions, first speaking with *** ***, then with *** *** At first I asked Ms***, "is this just a sales call?" She assured mw she was with VISA compliance, that my account had brought up a red flagI have been with Nationwide processing for several years and will deal with them on my ownThese two ladies persisted throughout my complaints that I did not want their solicitation, I actually was rude and hung up on them both several times on 7/8/ I finally asked Ms*** to send a fax to me to identify herself and whom she worked forShe did so I find this is an application for a three year contract with the Firm title of Wholesalebanc *** ***/ National account manager
At my years of age, the last thing I want to do is enter into a three year contract with this or any other company These two women upset me so that I actually had to take a tranquilizer after their very persistent and pushy calls Ms
We have been a customer of this company for less than a monthFirst Data is responsible for processing our credit card paymentsAfter they payments went through for a few days, they stopped coinciding with an issue with our credit card POSWe were told that our account was cancelled due to fraudulent activity, then told that it was because we accept credit cards over the phone, then told that it was because they accidentally formed two separate accounts for us and that they accidentally deleted both accounts and had to figure out how to get our account up and running againThat was days agoWe have spent over hours on the phone and spoken to innumerable representatives and 'bosses'...including one conference call with the president of our bank who called them out on a bold faced lie that 'our bank was refusing the ACH deposits'The representative on the phone had no answer for this and we have also been hung up onWe have voiced that we really don't care how it happened, w
need to end contract with out a fee since I was not told all details
Product_Or_Service: credit card machine
Account_Number:***
I have been charged $for an April bill on an account that was closed effective 3/15/After numerous calls this issues has not been resolved
I have contacted this company numerous times to discuss merchant account XXXX XXXX XXXXXXXI am constantly being put into a call back queue to receive a return call within hours, this never happensAs I call the company again the next day I am told that I have be placed back in the call back queue again due to all the reps being busy, this has taken place over times with not one return callI have called several times within one day and still can't get this resolvedMy bank was debited $on 5/2/for an account that was closed effective 3/15/
I have been crying a entire day ! I have been banking with Bank of America for years I opened a interior and custom interior furnishing company' and decided to open my business so since I have relationship with Bank of America personal and credit card I decide sit with small business and open merchant account oh there the issue began the rep who opened my account apparently did it wrong and couple days later I was told to come back to the bank and change paperwork I did In the space of days I went to the bank times because of incompetence!! Now I get approved for merchant services and begin to collect from my customers at the time I set up account I advised minimum is $to 5k ticket (I was approved) now come the weakend Friday I did a full remodel of clients house and baby make over room my customer paid me via invoice a total of 10,with different customers who bought custom pillows paintings and curtains !! I mad another 7k between Saturday and Sunday I stat
I used TIO bill pay through my money network account and I was charged times instead of one time with the total off 114, it was suppose to be only one payment of Money network customer service is bad I still haven't had a dispute update or my money back
I signed up with a company for credit card processingThey told me I had to use THEIR equipmentThey sent me a lease form for the equipmentThey also told me I was under no contract After about a year, I cancelled services with the processorFirst Data continued charging me $a month for the equipmentWhen I contacted them to return the equipment, First Data said I was under contract for years, at $a month, for the equipmentI told them I cancelled the service agreement with the processorFirst Data says the equipment was a separate agreement This is NOT what I was told when I signed up for credit card processing First Data now wants, in addition to the piece of equipment (retail of approx $299.00), $to cancel this agreement (that was supposed to be a no-contract arrangement)
I had started merchant services with First DataSomehow the rep got my into a year contractI closed my business and I'm stuck paying for thisFor the equipmentTo get out of it I have to pay $I want to send back and have them get me out of that contractCannot afford to pay this off!
Product_Or_Service: merchant device
I have tried on multiple occasions to reach out to this company to close my account I had been a loyal customer for many years, but had a lot of headache dealing with their POS merchant machine and several times had connection issues when trying to help my customers check out after getting their services As you can understand, this is highly inconvenient to my business Eventually, I decided to go with another company for my credit card processing and proceeded to close my account with First Data Merchant Services/Royal Western Processing Company I was told by the account representative that my account was in the process of being closed, but what should have been a straightforward process dragged on for weeks When I followed up, I was told that the processing should have gone through and that the representative would expedite the process I received a collection bill and called the company again They told me that the reference number I gave could not be found and referred m
I was told by the sales repthat with all fees and charges, their system would be lower than the % I was currently payingIn reality it was costing me a lot more (3X)I called them times to get a resolutionNow they are saying I signed a MncontractWhen I called customer service today (Jan 2019) and told him I didn't realize I had signed a Mn contract He said "LOL"The sales repleft no business card nor a copy of the contractEarly termination fee for my business is $
Product_Or_Service: Credit card reader
Account_Number: Merchant # XXXX XXXX
My son *** is years old high school seniorLast summer he worked part time at local Wendy's restaurant for weeks and made $His pay is put in a debit card that is issued by Money Networkcustomer service # X-XXX-XXX-XXXX
For a year, *** couldn't use his debit cardIt's always prompt error*** called Money Network customer service # X-XXX-XXX-XXXX on 8/15/He was told his card is on holdHe needs to provide documents such as his SSN and passport ** remove the hold
On 8/16/2017, I faxed the copy of ***'s SSN and passport along with a letter *** wrote to ask for removing the hold to Money Network card services' account management team
A few days later, *** called customer service about his accountHe was told they received his letter and the documents, but fax isn't clearEven though passport page has background, the fax page is clear enough to see ***'s nameDOB etcSo I talked to customer service and asked what should we doI was told t
On September 2, I transferred $from my Money Netwark Card to my Credit UnionThe Popup Message I received warned that it may take one to two days for the transfer to completeI checked my account on Sunday September 4, and the money was not thereAt this time I had spent my last bit of money to eat because I am working out of townI called Money Network and was advised that my money would be processed the next business day TuesI was very upset and advised the customer service rep of my situationRep said she was sorry but there was nothing she could doI called Tuesday Morning and was told that they could not give me a time when my transfer would be completeI continued to check my account up until midnight to see if the transfer was completed and it is now 12:Midnight Wed September 7,The funds I transferred to my account are still not thereI haven't ate in now days because that was all the money I had until my payday again on FridayI don't know w