Merchant #***Switched banks 10/2/First Data states we didn't cancel properlySent to collections
Merchant ID #***We switched banks where we were having credit card receipts sent to on 10/2/Still chose First Data as our providerCanceled service for old bankReceived collections notice on 1/11/for $211.51(first correspondence from First Data regarding this matterThey have the wrong suite number on file)Called collections on 1/11/Referred me back to Merchant ServicesOn 1/12/talked to both *** and***Said they would look into matterBetween 1/and 1/talked to different representativesWas disconnected while being "transferred" and had at least reps that never logged the callExplained that I did cancel my service (really just transferred it through another local rep)with them and the bankPer instruction from the local First Data representative, did not close my original bank account until mid-November so
Funds were fraudulently removed from my account on 1/12/one transaction for $and a second transaction for $at a Walmart in Honolulu, HI I called on 1/12/after not being able to access my funds at a local ATM in Virginia I immediately called money network and was told that my account was on a fraud hold and that I would need to verify several pieces of information over the coming days to prove who I was and to start the fraud process I was also told they had -days to process the request and return my money to me I was also given incorrect information on where to send my paperwork and told I would have to wait for a form to be sent to me via mail and that I would have to wait - days to be issued another card as well.Product_Or_Service: prepaid card
Not a company I want to be with ever againThe money I have lost isnt have of what I am concern aboutIt's the professionalismRob in the fraud investigation department hung up on me numerous timesThe people under him do not even return your callsI am simply trying to get the money I lost backI wish I could rate a zero star cause that's what this company deserves in my book
This credit card service was sold to me as having the ability to take cards online and was supposed to be able to use it on the boat etcOnce the contracts were signed I was told the things it could do would cost extraI was given no contact info and was unable to contact anyone to solve my problemsThe machine cannot be used in a saltwater environment and the online use would cost an extra fee I was told nothing aboutI paid this company several thousand dollars and received nothing in returnTheir sales techniques are deceptive at best and I would say they flat misrepresented their service and are a scam
Product_Or_Service: Credit card processing
In 09/13, I requested a credit card processing system at Bank of America to use from my IPhone, & was sent the wrong machine -intended for retail sales, from FIRST DATA
I immediately contacted the person at BofA who had signed me up for this to alert him I had received the wrong machine, & was told to bring it back to the bank- which I didI was told the service was cancelled, and was signed up for the correct service- Bank Of America Mobile Pay
Soon after, my business account started making the auto payments for this machine, although I was told the service had been cancelledOn 11/12/ the first amount debited from my account was $72.76, then $per month for the following months (through 4/10/14) for a total of $
During this time, I repeatedly called BofA for them to stop this serviceAt first I was able to talk to *** ***, who had originally signed me up for the service & taken the machine backHe told me repeatedly not to worry, it would be cancelledWh
First Data Merchant Services signed me up to services without my permission and did not notify meThey charged times more then they should
They signed me up to services without notificationThen I had to spend hours trying to cancel the service and only got minimal credit for money they charged without permissionMy monthly charges went from $to $and more plus the charges were made to look like a bankcard credit card payment and not a credit card processing fee
Collection after the sale of a storeWe sold Sheffield Pharmacy on January 15, CTS Holdings has turned us into a collection agency for uncollected debt from the current owner dated and They are trying to collected this debt from us almost years after the sale of the storeThis contracted should have been void after the sale of the store or transferred into the new owner's nameWe have agreed to pay any uncollected debt prior to the sale of the store on January 15,
I work for flying j/ pilot travel center,The scheduled pay date it Every MondayI get my deposit on a Money Network CardI called and spoke with a supervisor, only for him to tell me that my paycheck will not be released untill the 16th which is actually a day after I am to be paidI feel like just because it's a holiday is the reason that they are holding my paycheckI don't know if my problem is actually with this company or my CompanyIf it is with my Company than so be itI contacted both companies and both stated that there was nothing to do, and they hands are tied.Product_Or_Service: Bank
The First Data collection department stole $from my checking account!!!
I had a merchant account in Ignite Payments (first data partner)In early September, my account was closed without any noticeMore ever, they stole $from my checking account !!!
When I checked my bank account last week, I found three surprised transactionsThey withdraw $($each, three times) from my checking accountI don't know what's that, and I didn't get any notic about these withdrawsI called their customer services, and the representative told me that the collection department charged those $3000!!!
I am so surprised how can they stole their custome's money in such way!
My Merchant Number is ***
The First Data collection department stole $from my checking account!!!
I had a merchant account (Merchant Number is XXXXXXXXXXXX) in Ignite Payments (first data partner)In early September, my
account was closed without any noticeThere were three payments ($490, $and $157) which I received through their gateway, but they never sent them ($in total) to my bank account!
More ever, on 9/15/2016, they withdraw $from my checking account ! I don't know what's
that, and I didn't get any notic about these withdrawsI called their customer services, and
the representative told me that the collection department charged those $3000!
I submitted a complaint (Revdex.com Complaint Case# XXXXXXXX) more than half years agoAt that time, they replied that:
'These funds will be held for the greater of six months or longer as is consistent with the MasterCard and Visa Rules and RegulationsThe funds will be used to fund potential chargebacksIf, in the allotted time frame,
Due to misrepresentation, we were stuck in a month contract that did not perform like promisedNow, we are expected to pay $up front
We started working with Prestige Payment Solutions in January *** *** promised in writing a 1% rate on all CC transactions and 0% debit card transactionsIt was never disclosed that we would be working with another company (First Data) We were also promised a Clover machine that would be compatible with quickbooks for accounting purposesWe were sent a different model of key pad, but I did not complain since we were going to be saving at least 2.5% (1.5% more than promised in writing) on all transactionsFor the first few months, I noticed we were getting charged anywhere from 5% to 9%After trying to get a hold of *** ***, I finally got a hold of *** Henson of National Payments (Prestige Payment Solutions)? We had to settle for 2.5% that she refunded for a few monthsThen it became difficult to get a hold of her, and
First Data cancelled our account and withheld all funds for an issue their outmoded, poorly designed and implemented systems created
We had been transacting with First Data for over years and decided to start using a second terminal we had been paying for since we opened our account The name associated with the account had been supposedly changed years ago when we initially changed address After our first month of transacting on this terminal everything started off well, but then we started getting an unusually high level of chargebacks and disputed charges After calling to find out what the issue was, I was told that we had been sent paperwork to explain Upon further investigation it turned out that the paperwork was sent to an old address, and the name that was going on the statements to customers was completely incorrect as well After getting that resolved, I was finally advised that we have full visibility of the disputes through a web portal which we had never been
I need help filing a complaint regarding a reimbursement I am dueCard Service ***I requested that my account be cancelled back in May of and then again on 2/13/2018.I would like to be reimbursed for at least the service charges from 2/13/onward as well as the unwarranted $early cancellation feeWhich equates to $344.00.I have a complaint in with the Washington Branch regarding Card Connectcontinental drive king of Prussia PA whom I believe is Card Service WBS's parent company They are claiming they can not refund me because it is Card Service WBS who owes meI feel like everyone is trying to pass the buck.Both of these companies are affiliates of First Data***so I don't know who is responsible, but I just want to be reimbursed.Thank you so much for your help!Sincerely, ***
Product_Or_Service: merchant services
I have a card through Money Network for my paychecks to be deposited toThere are some charges on the account that I did not authorize, I have contacted the company with the matter and I was told I have to waitI depend on my weekly paychecks to live and now that unauthorized charges on the account, I don't know how I'm going to get through until my next paydayI was told that this matter could take 10-daysI can't wait that long, I need my hard earned money now
Product_Or_Service: Unauthorized transactions
Through unscrupulous merchant brokers that offer you the moon, they take advantage of small businesses by locking on year lease I'm charged $a month for years for a machine that costs, maybe $
At the very least , First Data is engaging in unethical behavior with this exorbitant fees
Data First is charging me for a product and service that I no longer useThey state I have a lease with the company but I do notThey have no type of proof to show thisTheir sales rep picked up the product from my business because I called him to complain about how the machine was not workingHe said he would return it to the conpany and never heard of him sinceNow the conpany is charging me for a termination of a supposed lease and a product I do not have
Product_Or_Service:
Account_Number:***
On August 13, I received a letter from Fist Data Merchant Service where they were introducing Data Protection service through *** ***On the letter they said I was already enrolled and to fully activate all the benefits all I needed to do was registerI never registered because I already had Data Protection service through Security Metrics, so I ignored their promotionAt the beginning of January I reviewed all of my accounts to do my fiscal report when I found out First Data Merchant Service started charging me a monthly fee of $since October 31, on behalf of *** ***Right away I called First Data Merchant Service and spoke to agent*** regarding the *** ***? feeI asked her why they were charging me if I never approved or signed a contract accepting the service of *** *** for data protectionI explained to her that I already had data protection through Security Metrics and I requested the removal of the
My son is a minor who is employeed by the YMCAAt the time of his employment he did not have a checking account into which his wages could be deposited so he was issued a Money Network prepaid debit cardShortly after he received his card, the card was placed on hold by the Money Network and he was unable to access his money, but they would continue to charge fees toward his accountI was unaware of the issue until he brought it to my attention two weeks agoHe (my son) stated that the Money network was requiring him to send in his SSN and ID in order to release his moneyHe complied with the instructions two weeks ago and yet they still have not released the hold on his account so that he can access his moneyI contacted their customer service yesterday and all they could do is say that they will request release of the account from their compliance department ASAPWhen asked if I could speak to someone from their compliance department directly, they refused to give me a number
I have been banking with Wells Fargo since and it is truly such a shame that Wells Fargo has such a terrible partner, First Data, who doesn't care about businessThe reps at First Data have NO customer service and they literally interrogate their customersThey challenged me to switch to a different merchant services company because they claimed my "transaction was too big." First Data is literally playing God and very clearly has no interest in doing businessBecause my "transaction was too big," they closed my account and I was unable to run any other transactionsSTAY AWAY FROM FIRST DATA!!
On February I called to get the balance on my Money Network cardWhich is how I get paid by my employer *** *** It said there was $on the cardI made a purchase at a Admiral gas station and to get cash backIt came to $The transaction went through just fineOn February I used my card at a ATM to take money off my card because my check was deposited on February It told me my pin number was invalidI called Money Network and they told me my card had been compromisedI asked them how and they either couldn't or wouldn't tell meThey told me a new card would be mailed to me on February and I would receive it in to daysToday is March and have still not received my cardI have called them several times and just keep getting put off
Merchant #***Switched banks 10/2/First Data states we didn't cancel properlySent to collections
Merchant ID #***We switched banks where we were having credit card receipts sent to on 10/2/Still chose First Data as our providerCanceled service for old bankReceived collections notice on 1/11/for $211.51(first correspondence from First Data regarding this matterThey have the wrong suite number on file)Called collections on 1/11/Referred me back to Merchant ServicesOn 1/12/talked to both *** and***Said they would look into matterBetween 1/and 1/talked to different representativesWas disconnected while being "transferred" and had at least reps that never logged the callExplained that I did cancel my service (really just transferred it through another local rep)with them and the bankPer instruction from the local First Data representative, did not close my original bank account until mid-November so
Funds were fraudulently removed from my account on 1/12/one transaction for $and a second transaction for $at a Walmart in Honolulu, HI I called on 1/12/after not being able to access my funds at a local ATM in Virginia I immediately called money network and was told that my account was on a fraud hold and that I would need to verify several pieces of information over the coming days to prove who I was and to start the fraud process I was also told they had -days to process the request and return my money to me I was also given incorrect information on where to send my paperwork and told I would have to wait for a form to be sent to me via mail and that I would have to wait - days to be issued another card as well.Product_Or_Service: prepaid card
Not a company I want to be with ever againThe money I have lost isnt have of what I am concern aboutIt's the professionalismRob in the fraud investigation department hung up on me numerous timesThe people under him do not even return your callsI am simply trying to get the money I lost backI wish I could rate a zero star cause that's what this company deserves in my book
This credit card service was sold to me as having the ability to take cards online and was supposed to be able to use it on the boat etcOnce the contracts were signed I was told the things it could do would cost extraI was given no contact info and was unable to contact anyone to solve my problemsThe machine cannot be used in a saltwater environment and the online use would cost an extra fee I was told nothing aboutI paid this company several thousand dollars and received nothing in returnTheir sales techniques are deceptive at best and I would say they flat misrepresented their service and are a scam
Product_Or_Service: Credit card processing
In 09/13, I requested a credit card processing system at Bank of America to use from my IPhone, & was sent the wrong machine -intended for retail sales, from FIRST DATA
I immediately contacted the person at BofA who had signed me up for this to alert him I had received the wrong machine, & was told to bring it back to the bank- which I didI was told the service was cancelled, and was signed up for the correct service- Bank Of America Mobile Pay
Soon after, my business account started making the auto payments for this machine, although I was told the service had been cancelledOn 11/12/ the first amount debited from my account was $72.76, then $per month for the following months (through 4/10/14) for a total of $
During this time, I repeatedly called BofA for them to stop this serviceAt first I was able to talk to *** ***, who had originally signed me up for the service & taken the machine backHe told me repeatedly not to worry, it would be cancelledWh
First Data Merchant Services signed me up to services without my permission and did not notify meThey charged times more then they should
They signed me up to services without notificationThen I had to spend hours trying to cancel the service and only got minimal credit for money they charged without permissionMy monthly charges went from $to $and more plus the charges were made to look like a bankcard credit card payment and not a credit card processing fee
Collection after the sale of a storeWe sold Sheffield Pharmacy on January 15, CTS Holdings has turned us into a collection agency for uncollected debt from the current owner dated and They are trying to collected this debt from us almost years after the sale of the storeThis contracted should have been void after the sale of the store or transferred into the new owner's nameWe have agreed to pay any uncollected debt prior to the sale of the store on January 15,
I work for flying j/ pilot travel center,The scheduled pay date it Every MondayI get my deposit on a Money Network CardI called and spoke with a supervisor, only for him to tell me that my paycheck will not be released untill the 16th which is actually a day after I am to be paidI feel like just because it's a holiday is the reason that they are holding my paycheckI don't know if my problem is actually with this company or my CompanyIf it is with my Company than so be itI contacted both companies and both stated that there was nothing to do, and they hands are tied.Product_Or_Service: Bank
The First Data collection department stole $from my checking account!!!
I had a merchant account in Ignite Payments (first data partner)In early September, my account was closed without any noticeMore ever, they stole $from my checking account !!!
When I checked my bank account last week, I found three surprised transactionsThey withdraw $($each, three times) from my checking accountI don't know what's that, and I didn't get any notic about these withdrawsI called their customer services, and the representative told me that the collection department charged those $3000!!!
I am so surprised how can they stole their custome's money in such way!
My Merchant Number is ***
The First Data collection department stole $from my checking account!!!
I had a merchant account (Merchant Number is XXXXXXXXXXXX) in Ignite Payments (first data partner)In early September, my
account was closed without any noticeThere were three payments ($490, $and $157) which I received through their gateway, but they never sent them ($in total) to my bank account!
More ever, on 9/15/2016, they withdraw $from my checking account ! I don't know what's
that, and I didn't get any notic about these withdrawsI called their customer services, and
the representative told me that the collection department charged those $3000!
I submitted a complaint (Revdex.com Complaint Case# XXXXXXXX) more than half years agoAt that time, they replied that:
'These funds will be held for the greater of six months or longer as is consistent with the MasterCard and Visa Rules and RegulationsThe funds will be used to fund potential chargebacksIf, in the allotted time frame,
Due to misrepresentation, we were stuck in a month contract that did not perform like promisedNow, we are expected to pay $up front
We started working with Prestige Payment Solutions in January *** *** promised in writing a 1% rate on all CC transactions and 0% debit card transactionsIt was never disclosed that we would be working with another company (First Data) We were also promised a Clover machine that would be compatible with quickbooks for accounting purposesWe were sent a different model of key pad, but I did not complain since we were going to be saving at least 2.5% (1.5% more than promised in writing) on all transactionsFor the first few months, I noticed we were getting charged anywhere from 5% to 9%After trying to get a hold of *** ***, I finally got a hold of *** Henson of National Payments (Prestige Payment Solutions)? We had to settle for 2.5% that she refunded for a few monthsThen it became difficult to get a hold of her, and
First Data cancelled our account and withheld all funds for an issue their outmoded, poorly designed and implemented systems created
We had been transacting with First Data for over years and decided to start using a second terminal we had been paying for since we opened our account The name associated with the account had been supposedly changed years ago when we initially changed address After our first month of transacting on this terminal everything started off well, but then we started getting an unusually high level of chargebacks and disputed charges After calling to find out what the issue was, I was told that we had been sent paperwork to explain Upon further investigation it turned out that the paperwork was sent to an old address, and the name that was going on the statements to customers was completely incorrect as well After getting that resolved, I was finally advised that we have full visibility of the disputes through a web portal which we had never been
I need help filing a complaint regarding a reimbursement I am dueCard Service ***I requested that my account be cancelled back in May of and then again on 2/13/2018.I would like to be reimbursed for at least the service charges from 2/13/onward as well as the unwarranted $early cancellation feeWhich equates to $344.00.I have a complaint in with the Washington Branch regarding Card Connectcontinental drive king of Prussia PA whom I believe is Card Service WBS's parent company They are claiming they can not refund me because it is Card Service WBS who owes meI feel like everyone is trying to pass the buck.Both of these companies are affiliates of First Data***so I don't know who is responsible, but I just want to be reimbursed.Thank you so much for your help!Sincerely, ***
Product_Or_Service: merchant services
I have a card through Money Network for my paychecks to be deposited toThere are some charges on the account that I did not authorize, I have contacted the company with the matter and I was told I have to waitI depend on my weekly paychecks to live and now that unauthorized charges on the account, I don't know how I'm going to get through until my next paydayI was told that this matter could take 10-daysI can't wait that long, I need my hard earned money now
Product_Or_Service: Unauthorized transactions
Through unscrupulous merchant brokers that offer you the moon, they take advantage of small businesses by locking on year lease I'm charged $a month for years for a machine that costs, maybe $
At the very least , First Data is engaging in unethical behavior with this exorbitant fees
Data First is charging me for a product and service that I no longer useThey state I have a lease with the company but I do notThey have no type of proof to show thisTheir sales rep picked up the product from my business because I called him to complain about how the machine was not workingHe said he would return it to the conpany and never heard of him sinceNow the conpany is charging me for a termination of a supposed lease and a product I do not have
Product_Or_Service:
Account_Number:***
On August 13, I received a letter from Fist Data Merchant Service where they were introducing Data Protection service through *** ***On the letter they said I was already enrolled and to fully activate all the benefits all I needed to do was registerI never registered because I already had Data Protection service through Security Metrics, so I ignored their promotionAt the beginning of January I reviewed all of my accounts to do my fiscal report when I found out First Data Merchant Service started charging me a monthly fee of $since October 31, on behalf of *** ***Right away I called First Data Merchant Service and spoke to agent*** regarding the *** ***? feeI asked her why they were charging me if I never approved or signed a contract accepting the service of *** *** for data protectionI explained to her that I already had data protection through Security Metrics and I requested the removal of the
My son is a minor who is employeed by the YMCAAt the time of his employment he did not have a checking account into which his wages could be deposited so he was issued a Money Network prepaid debit cardShortly after he received his card, the card was placed on hold by the Money Network and he was unable to access his money, but they would continue to charge fees toward his accountI was unaware of the issue until he brought it to my attention two weeks agoHe (my son) stated that the Money network was requiring him to send in his SSN and ID in order to release his moneyHe complied with the instructions two weeks ago and yet they still have not released the hold on his account so that he can access his moneyI contacted their customer service yesterday and all they could do is say that they will request release of the account from their compliance department ASAPWhen asked if I could speak to someone from their compliance department directly, they refused to give me a number
I have been banking with Wells Fargo since and it is truly such a shame that Wells Fargo has such a terrible partner, First Data, who doesn't care about businessThe reps at First Data have NO customer service and they literally interrogate their customersThey challenged me to switch to a different merchant services company because they claimed my "transaction was too big." First Data is literally playing God and very clearly has no interest in doing businessBecause my "transaction was too big," they closed my account and I was unable to run any other transactionsSTAY AWAY FROM FIRST DATA!!
On February I called to get the balance on my Money Network cardWhich is how I get paid by my employer *** *** It said there was $on the cardI made a purchase at a Admiral gas station and to get cash backIt came to $The transaction went through just fineOn February I used my card at a ATM to take money off my card because my check was deposited on February It told me my pin number was invalidI called Money Network and they told me my card had been compromisedI asked them how and they either couldn't or wouldn't tell meThey told me a new card would be mailed to me on February and I would receive it in to daysToday is March and have still not received my cardI have called them several times and just keep getting put off