WorldRemit

I tried to transfer money (US$800) to a friend in Morocco. My friend had difficulty with the CashPlus stores to receive the money and was UNABLE to retrieve the cash. I reported this to WorldRemit and they suggested to try again. She tried again and was rejected. Upon inquiring again WorldRemit says the funds were retrieved. I filed a complaint with them and they said they would check with their in country partner. Each day their customer service people tell me they are waiting for the partner to respond. It has been over a week and no resolution to the problem. I have not seen any proof that my friend retrieved the money. Someone else did or their system is not working. My case number is ***. Any assistance would be helpful. Thanking you in advance.

WORLDREMIT took $183.20 and 191.36 out of my checking account on 2/3/20. I contacted them and they said their fraud unit would be contacting me. That did not happen. Then on 2/11/20 another $188.20 was stolen from my account even though the debt card had been cancelled on 2/10! I called WORLDREMIT Customer service 4 times and got four different answers. One person gave me an email address to contact the fraud unit. The email address did not take me to the fraud unit. The next person hung up on me. The next person gave me a UK phone number to call which I could not use, I tried. I finally talked to a person who talk to another person then took my information. I was then contacted the next day by the fraud unit by email and I gave them the information again. Bottom line l had $562.76 taken from my account and WORLDREMIT won’t put the money back in my account. The Revdex.com has given this company a D rating, it should be F. They obviously have no legitimate security and the fraud unit does nothing except send emails. This company deserves an F rating and should not be allowed to do business in the United States. They don’t care if you’ve had $562.72 stolen out of your account and you’re not even a customer and had never heard of them before. Do not do any business with this company. I will be posting this information on twitter, ***, and ***. This is a scam company.

I tried to transfer money (US$800) to a friend in Morocco. My friend had difficulty with the CashPlus stores to receive the money and was UNABLE to retrieve the cash. I reported this to WorldRemit and they suggested to try again. She tried again and was rejected. Upon inquiring again WorldRemit says the funds were retrieved. I filed a complaint with them and they said they would check with their in country partner. Each day their customer service people tell me they are waiting for the partner to respond. It has been over a week and no resolution to the problem. I have not seen any proof that my friend retrieved the money. Someone else did or their system is not working. My case number is ***. Any assistance would be helpful. Thanking you in advance.

WORLDREMIT took $183.20 and 191.36 out of my checking account on 2/3/20. I contacted them and they said their fraud unit would be contacting me. That did not happen. Then on 2/11/20 another $188.20 was stolen from my account even though the debt card had been cancelled on 2/10! I called WORLDREMIT Customer service 4 times and got four different answers. One person gave me an email address to contact the fraud unit. The email address did not take me to the fraud unit. The next person hung up on me. The next person gave me a UK phone number to call which I could not use, I tried. I finally talked to a person who talk to another person then took my information. I was then contacted the next day by the fraud unit by email and I gave them the information again. Bottom line l had $562.76 taken from my account and WORLDREMIT won’t put the money back in my account. The Revdex.com has given this company a D rating, it should be F. They obviously have no legitimate security and the fraud unit does nothing except send emails. This company deserves an F rating and should not be allowed to do business in the United States. They don’t care if you’ve had $562.72 stolen out of your account and you’re not even a customer and had never heard of them before. Do not do any business with this company. I will be posting this information on twitter, ***, and ***. This is a scam company.

I placed a transaction with WorldRemit on 11/21/19 transferring $940.00 overseas to pay for a service. They debited the funds from my bank account, however for several weeks they were not able to transfer the funds to the intended recipient.

On 12/12/19, I called them to cancel this transaction and get refund sense it was clear that the funds cold not be delivered to the intended recipient. There refund policy says 5 business days, which is fine...I waited.

After waiting 7 business days with no resolution or refund, I called back on 12/23/19. Spoke to a customer service representive who initially told me that my refund request was not placed...then after reading through my noted in more detail the representative found my refund request and said they were still waiting on a response from their finance department. She could not connect me directly with finance. So I waited some more.

After another month when by with still no answers or resolution on my refund, I called WorldRemit back on 2/5/20 - And I was given the same answers that I received a month ago, that they are waiting from a response from finance department, they cannot connect me to the finance department.

This is my first time dealing with a situation of such poor communication, incompetence and complete disrespect from a company. They are boarding on the line of criminal, as it has been nearly 2 months since I placed my refund request and they have not provided me any answers or resolution.

I placed a transaction with WorldRemit on 11/21/19 transferring $940.00 overseas to pay for a service. They debited the funds from my bank account, however for several weeks they were not able to transfer the funds to the intended recipient.

On 12/12/19, I called them to cancel this transaction and get refund sense it was clear that the funds cold not be delivered to the intended recipient. There refund policy says 5 business days, which is fine...I waited.

After waiting 7 business days with no resolution or refund, I called back on 12/23/19. Spoke to a customer service representive who initially told me that my refund request was not placed...then after reading through my noted in more detail the representative found my refund request and said they were still waiting on a response from their finance department. She could not connect me directly with finance. So I waited some more.

After another month when by with still no answers or resolution on my refund, I called WorldRemit back on 2/5/20 - And I was given the same answers that I received a month ago, that they are waiting from a response from finance department, they cannot connect me to the finance department.

This is my first time dealing with a situation of such poor communication, incompetence and complete disrespect from a company. They are boarding on the line of criminal, as it has been nearly 2 months since I placed my refund request and they have not provided me any answers or resolution.

I placed a transaction with WorldRemit on 11/21/19 transferring $940.00 overseas to pay for a service. They debited the funds from my bank account, however for several weeks they were not able to transfer the funds to the intended recipient.

On 12/12/19, I called them to cancel this transaction and get refund sense it was clear that the funds cold not be delivered to the intended recipient. There refund policy says 5 business days, which is fine...I waited.

After waiting 7 business days with no resolution or refund, I called back on 12/23/19. Spoke to a customer service representive who initially told me that my refund request was not placed...then after reading through my noted in more detail the representative found my refund request and said they were still waiting on a response from their finance department. She could not connect me directly with finance. So I waited some more.

After another month when by with still no answers or resolution on my refund, I called WorldRemit back on 2/5/20 - And I was given the same answers that I received a month ago, that they are waiting from a response from finance department, they cannot connect me to the finance department.

This is my first time dealing with a situation of such poor communication, incompetence and complete disrespect from a company. They are boarding on the line of criminal, as it has been nearly 2 months since I placed my refund request and they have not provided me any answers or resolution.

I placed a transaction with WorldRemit on 11/21/19 transferring $940.00 overseas to pay for a service. They debited the funds from my bank account, however for several weeks they were not able to transfer the funds to the intended recipient.

On 12/12/19, I called them to cancel this transaction and get refund sense it was clear that the funds cold not be delivered to the intended recipient. There refund policy says 5 business days, which is fine...I waited.

After waiting 7 business days with no resolution or refund, I called back on 12/23/19. Spoke to a customer service representive who initially told me that my refund request was not placed...then after reading through my noted in more detail the representative found my refund request and said they were still waiting on a response from their finance department. She could not connect me directly with finance. So I waited some more.

After another month when by with still no answers or resolution on my refund, I called WorldRemit back on 2/5/20 - And I was given the same answers that I received a month ago, that they are waiting from a response from finance department, they cannot connect me to the finance department.

This is my first time dealing with a situation of such poor communication, incompetence and complete disrespect from a company. They are boarding on the line of criminal, as it has been nearly 2 months since I placed my refund request and they have not provided me any answers or resolution.

On Monday 2/3 someone within WorldRemit hacked .my account and in 2 TRANSACTIONS EMPTIED my account. The second time was while I was on the phone with the bank about the first TRANSACTION . I have never had an ACCOUNT with WorldRemit nor had I even heard of them prior to this Fraud taking place. The UNAUTHORIZED TRANSACTIONS happened at 10:22 and 11:06 am. When I called to see what type of company this is. NDAMEADA(person @WorldRemit I spoke with)said they do wire transfers. I explained what had just happened and I would never Authorized this.
I HAVE A PAPER TRAIL THAT THIS COMPANY FRAUDULENTLY STOLE FUNDS.

On Monday 2/3 someone within WorldRemit hacked .my account and in 2 TRANSACTIONS EMPTIED my account. The second time was while I was on the phone with the bank about the first TRANSACTION . I have never had an ACCOUNT with WorldRemit nor had I even heard of them prior to this Fraud taking place. The UNAUTHORIZED TRANSACTIONS happened at 10:22 and 11:06 am. When I called to see what type of company this is. NDAMEADA(person @WorldRemit I spoke with)said they do wire transfers. I explained what had just happened and I would never Authorized this.
I HAVE A PAPER TRAIL THAT THIS COMPANY FRAUDULENTLY STOLE FUNDS.

On Monday 2/3 someone within WorldRemit hacked .my account and in 2 TRANSACTIONS EMPTIED my account. The second time was while I was on the phone with the bank about the first TRANSACTION . I have never had an ACCOUNT with WorldRemit nor had I even heard of them prior to this Fraud taking place. The UNAUTHORIZED TRANSACTIONS happened at 10:22 and 11:06 am. When I called to see what type of company this is. NDAMEADA(person @WorldRemit I spoke with)said they do wire transfers. I explained what had just happened and I would never Authorized this.
I HAVE A PAPER TRAIL THAT THIS COMPANY FRAUDULENTLY STOLE FUNDS.

On Monday 2/3 someone within WorldRemit hacked .my account and in 2 TRANSACTIONS EMPTIED my account. The second time was while I was on the phone with the bank about the first TRANSACTION . I have never had an ACCOUNT with WorldRemit nor had I even heard of them prior to this Fraud taking place. The UNAUTHORIZED TRANSACTIONS happened at 10:22 and 11:06 am. When I called to see what type of company this is. NDAMEADA(person @WorldRemit I spoke with)said they do wire transfers. I explained what had just happened and I would never Authorized this.
I HAVE A PAPER TRAIL THAT THIS COMPANY FRAUDULENTLY STOLE FUNDS.

It either WorldRemit “system” is corrupt or someone at World Remit is running a fraud because I did not contact WorldRemit to update recipient’s details but I got an email stating that my recipient’s bank details has been updated.

Transaction Number *** was sent to name: ***, bank name: GTBank, Account number: *** and NOT to that bank details you are talking about. I DO NOT, I repeat I DO NOT know that bank details or who it belongs to. *** is my spouse(A US Army) and we are both in the USA where I made the transaction from. My spouse(***) does not have an account with Union Bank and none of his bank accounts is ***.
If you look into my account you will find a transaction number *** this was previously and successfully sent to my spouse(*** with bank details from GTBank and account number ***). I tried to make another transaction and I prompted to choose previously used or saved recipient which I picked and I made the transaction and screenshot the receipt.
Next thing I know I was I received an email from WorldRemit to upload my passport for verification which I did upload my US Passport. I received a confirmation for the approval of my ID follow by a series of email, one stating that recipient details had been updated which I never requested to. And another that states transaction was completed and sent to the automated updated bank details.
I immediately reply the email and ever since I’ve been getting responses from different name saying the same thing that you are saying without any proper or a simple investigation
How did you conclude that bank account number belongs to ***? When my spouse(***) and I look up the bank account number *** with Union Bank it came up under the name Emmanuel King Robinson. So how did your local partner send that sent to a bank account number that does not match the name of the bank account holder?
As a financial institution I want to believe WorldRemit is well organized enough to know what automated the recipient update or who among the workers of WorldRemit processed and approved the recipient update. US$4,586.31 is not a little money, either someone at WorldRemit is trying to scam WorldRemit customers or WorldRemit system is corrupt and needs to look into. Either way it is none of my business. I have a receipt of the fund that I sent and I have a proof that the account does not belong to my spouse(***) and I also never call or email or contact WorldRemit in any form of communication to update the recipient’s bank details. Process my transaction to the correct recipient’s bank details or refund my debit card. It is as simple as that. I am tired and sick of repeating myself.

It either WorldRemit “system” is corrupt or someone at World Remit is running a fraud because I did not contact WorldRemit to update recipient’s details but I got an email stating that my recipient’s bank details has been updated.

Transaction Number *** was sent to name: ***, bank name: GTBank, Account number: *** and NOT to that bank details you are talking about. I DO NOT, I repeat I DO NOT know that bank details or who it belongs to. *** is my spouse(A US Army) and we are both in the USA where I made the transaction from. My spouse(***) does not have an account with Union Bank and none of his bank accounts is ***.
If you look into my account you will find a transaction number *** this was previously and successfully sent to my spouse(*** with bank details from GTBank and account number ***). I tried to make another transaction and I prompted to choose previously used or saved recipient which I picked and I made the transaction and screenshot the receipt.
Next thing I know I was I received an email from WorldRemit to upload my passport for verification which I did upload my US Passport. I received a confirmation for the approval of my ID follow by a series of email, one stating that recipient details had been updated which I never requested to. And another that states transaction was completed and sent to the automated updated bank details.
I immediately reply the email and ever since I’ve been getting responses from different name saying the same thing that you are saying without any proper or a simple investigation
How did you conclude that bank account number belongs to ***? When my spouse(***) and I look up the bank account number *** with Union Bank it came up under the name Emmanuel King Robinson. So how did your local partner send that sent to a bank account number that does not match the name of the bank account holder?
As a financial institution I want to believe WorldRemit is well organized enough to know what automated the recipient update or who among the workers of WorldRemit processed and approved the recipient update. US$4,586.31 is not a little money, either someone at WorldRemit is trying to scam WorldRemit customers or WorldRemit system is corrupt and needs to look into. Either way it is none of my business. I have a receipt of the fund that I sent and I have a proof that the account does not belong to my spouse(***) and I also never call or email or contact WorldRemit in any form of communication to update the recipient’s bank details. Process my transaction to the correct recipient’s bank details or refund my debit card. It is as simple as that. I am tired and sick of repeating myself.

It either WorldRemit “system” is corrupt or someone at World Remit is running a fraud because I did not contact WorldRemit to update recipient’s details but I got an email stating that my recipient’s bank details has been updated.

Transaction Number *** was sent to name: ***, bank name: GTBank, Account number: *** and NOT to that bank details you are talking about. I DO NOT, I repeat I DO NOT know that bank details or who it belongs to. *** is my spouse(A US Army) and we are both in the USA where I made the transaction from. My spouse(***) does not have an account with Union Bank and none of his bank accounts is ***.
If you look into my account you will find a transaction number *** this was previously and successfully sent to my spouse(*** with bank details from GTBank and account number ***). I tried to make another transaction and I prompted to choose previously used or saved recipient which I picked and I made the transaction and screenshot the receipt.
Next thing I know I was I received an email from WorldRemit to upload my passport for verification which I did upload my US Passport. I received a confirmation for the approval of my ID follow by a series of email, one stating that recipient details had been updated which I never requested to. And another that states transaction was completed and sent to the automated updated bank details.
I immediately reply the email and ever since I’ve been getting responses from different name saying the same thing that you are saying without any proper or a simple investigation
How did you conclude that bank account number belongs to ***? When my spouse(***) and I look up the bank account number *** with Union Bank it came up under the name Emmanuel King Robinson. So how did your local partner send that sent to a bank account number that does not match the name of the bank account holder?
As a financial institution I want to believe WorldRemit is well organized enough to know what automated the recipient update or who among the workers of WorldRemit processed and approved the recipient update. US$4,586.31 is not a little money, either someone at WorldRemit is trying to scam WorldRemit customers or WorldRemit system is corrupt and needs to look into. Either way it is none of my business. I have a receipt of the fund that I sent and I have a proof that the account does not belong to my spouse(***) and I also never call or email or contact WorldRemit in any form of communication to update the recipient’s bank details. Process my transaction to the correct recipient’s bank details or refund my debit card. It is as simple as that. I am tired and sick of repeating myself.

It either WorldRemit “system” is corrupt or someone at World Remit is running a fraud because I did not contact WorldRemit to update recipient’s details but I got an email stating that my recipient’s bank details has been updated.

Transaction Number *** was sent to name: ***, bank name: GTBank, Account number: *** and NOT to that bank details you are talking about. I DO NOT, I repeat I DO NOT know that bank details or who it belongs to. *** is my spouse(A US Army) and we are both in the USA where I made the transaction from. My spouse(***) does not have an account with Union Bank and none of his bank accounts is ***.
If you look into my account you will find a transaction number *** this was previously and successfully sent to my spouse(*** with bank details from GTBank and account number ***). I tried to make another transaction and I prompted to choose previously used or saved recipient which I picked and I made the transaction and screenshot the receipt.
Next thing I know I was I received an email from WorldRemit to upload my passport for verification which I did upload my US Passport. I received a confirmation for the approval of my ID follow by a series of email, one stating that recipient details had been updated which I never requested to. And another that states transaction was completed and sent to the automated updated bank details.
I immediately reply the email and ever since I’ve been getting responses from different name saying the same thing that you are saying without any proper or a simple investigation
How did you conclude that bank account number belongs to ***? When my spouse(***) and I look up the bank account number *** with Union Bank it came up under the name Emmanuel King Robinson. So how did your local partner send that sent to a bank account number that does not match the name of the bank account holder?
As a financial institution I want to believe WorldRemit is well organized enough to know what automated the recipient update or who among the workers of WorldRemit processed and approved the recipient update. US$4,586.31 is not a little money, either someone at WorldRemit is trying to scam WorldRemit customers or WorldRemit system is corrupt and needs to look into. Either way it is none of my business. I have a receipt of the fund that I sent and I have a proof that the account does not belong to my spouse(***) and I also never call or email or contact WorldRemit in any form of communication to update the recipient’s bank details. Process my transaction to the correct recipient’s bank details or refund my debit card. It is as simple as that. I am tired and sick of repeating myself.

I Accidentally sent money to wrong account I had called seconds after . I was on hold for 5 min then the line picks up no one says anything and they hang up on me . I called the rite back and waited 45 min once someone finally answers and I explained what happend they told me that basically they couldn’t do anything becasue the money had went through already and that it’s tech a lunch lost and they can try to email them but it wasn’t a guarantee I will get my money back so now I’m short 100 dollars and my family in *** won’t have a Christmas dinner

I Accidentally sent money to wrong account I had called seconds after . I was on hold for 5 min then the line picks up no one says anything and they hang up on me . I called the rite back and waited 45 min once someone finally answers and I explained what happend they told me that basically they couldn’t do anything becasue the money had went through already and that it’s tech a lunch lost and they can try to email them but it wasn’t a guarantee I will get my money back so now I’m short 100 dollars and my family in *** won’t have a Christmas dinner

I Accidentally sent money to wrong account I had called seconds after . I was on hold for 5 min then the line picks up no one says anything and they hang up on me . I called the rite back and waited 45 min once someone finally answers and I explained what happend they told me that basically they couldn’t do anything becasue the money had went through already and that it’s tech a lunch lost and they can try to email them but it wasn’t a guarantee I will get my money back so now I’m short 100 dollars and my family in *** won’t have a Christmas dinner

I Accidentally sent money to wrong account I had called seconds after . I was on hold for 5 min then the line picks up no one says anything and they hang up on me . I called the rite back and waited 45 min once someone finally answers and I explained what happend they told me that basically they couldn’t do anything becasue the money had went through already and that it’s tech a lunch lost and they can try to email them but it wasn’t a guarantee I will get my money back so now I’m short 100 dollars and my family in *** won’t have a Christmas dinner