WorldRemit Reviews (%countItem)
WorldRemit Rating
Address: 600 17th St STE 200S, Denver, Colorado, United States, 80202-5443
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Someone has used my debit card without my authorization. I do not have an account with this company so someone must have set one up in my name. I have tried calling this company twice to tell them this. It is a charge of 166.99. I was told someone would call me back within 2 hours and no one has. I have contacted my bank and have blocked the card from further use but the charged amount is scheduled to be withdrawn on
Monday. I’m pleading for some help with this matter.
We have researched the nature of this
complaint. The consumer has alleged that WorldRemit Corp. conducted a
fraudulent transaction totalling $166.99 from the consumer’s bank account on
April 4th, 2020.WorldRemit Corp. has identified the
transaction and account in question based on the information provided in the
complaint. It appears that the consumer has been the victim of identity theft,
as this charge appears to have been made fraudulently by a third party using
the consumer’s card and personal information. The transaction in question has
been cancelled and refunded back to the payment method originally used to
submit payment, and the account in question has been disabled in order to
prevent further fraudulent activity.The funds from this cancelled fraudulent
transaction have been refunded to the consumer’s bank account and will be
returned to their available balance in no more than seven working days.Should the consumer have further questions
regarding this issue, they may contact our Fraud department at ***, or the Customer Service department at
***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Someone has used my debit card without my authorization. I do not have an account with this company so someone must have set one up in my name. I have tried calling this company twice to tell them this. It is a charge of 166.99. I was told someone would call me back within 2 hours and no one has. I have contacted my bank and have blocked the card from further use but the charged amount is scheduled to be withdrawn on
Monday. I’m pleading for some help with this matter.
We have researched the nature of this
complaint. The consumer has alleged that WorldRemit Corp. conducted a
fraudulent transaction totalling $166.99 from the consumer’s bank account on
April 4th, 2020.WorldRemit Corp. has identified the
transaction and account in question based on the information provided in the
complaint. It appears that the consumer has been the victim of identity theft,
as this charge appears to have been made fraudulently by a third party using
the consumer’s card and personal information. The transaction in question has
been cancelled and refunded back to the payment method originally used to
submit payment, and the account in question has been disabled in order to
prevent further fraudulent activity.The funds from this cancelled fraudulent
transaction have been refunded to the consumer’s bank account and will be
returned to their available balance in no more than seven working days.Should the consumer have further questions
regarding this issue, they may contact our Fraud department at ***, or the Customer Service department at
***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Someone has used my debit card without my authorization. I do not have an account with this company so someone must have set one up in my name. I have tried calling this company twice to tell them this. It is a charge of 166.99. I was told someone would call me back within 2 hours and no one has. I have contacted my bank and have blocked the card from further use but the charged amount is scheduled to be withdrawn on
Monday. I’m pleading for some help with this matter.
We have researched the nature of this
complaint. The consumer has alleged that WorldRemit Corp. conducted a
fraudulent transaction totalling $166.99 from the consumer’s bank account on
April 4th, 2020.WorldRemit Corp. has identified the
transaction and account in question based on the information provided in the
complaint. It appears that the consumer has been the victim of identity theft,
as this charge appears to have been made fraudulently by a third party using
the consumer’s card and personal information. The transaction in question has
been cancelled and refunded back to the payment method originally used to
submit payment, and the account in question has been disabled in order to
prevent further fraudulent activity.The funds from this cancelled fraudulent
transaction have been refunded to the consumer’s bank account and will be
returned to their available balance in no more than seven working days.Should the consumer have further questions
regarding this issue, they may contact our Fraud department at ***, or the Customer Service department at
***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I sent $2000 to a family member's account in Ghana through World Remit on March 27, 20120. World Remit stated that the money would be delivered in 2 business days. I checked back and forth on the transaction through their app and every single time I got the notice that the transaction was "processing." Its been a week now and the money has still not been delivered into the recipient's account. I called World Remit on April 2 and was told that they were having "technical issues" with their partner agent whom they had contacted and for me to call back today. I called today only to be provided with some contradictory information and the fact that their partner has not informed them what the problem is. I sent the money to be used for an emergency situation and their inability to perform as advertised has created a whole lot of issues for me. I want World Remit to transfer the $2,000 into the recipient's account immediately. The receiving bank is and has been open for business through this period even in the face of Coronavirus.
This is money that I worked hard and toiled for and I do not appreciate their "bait and switch" approach at all.
We have researched the nature of this
complaint. The consumer alleged that WorldRemit Corp. failed to successfully
credit their money transfer to their intended recipient’s bank account, or in
lieu of the successful completion of their money transfer provide a refund in
full.The consumer’s money transfer was not able
to be completed successfully as they have provided invalid bank account
information for their recipient. In lieu of the successful completion of
their money transfer, WorldRemit Corp. has initiated the cancellation of the
consumer’s money transfer. Once the cancellation of the consumer’s money
transfer has been completed, they will have the funds from their failed money
transfer available in their bank account’s available account balance in
approximately seven days.Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at [email protected] or (888) 772-7771.
Complaint: ***
I am rejecting this response because:
Sincerely
It appears that the consumer's response was not contained in their message to is.
Should the consumer have any further questions regarding their issue, they may contact WorldRemit Corp.’s Customer Service department at [email protected] or (888) 772-7771.
Complaint: ***
I am rejecting this response because: I have still not received my money. Friday, April 17th, will be three weeks since this money was first sent. I have received contradictory information from World Remit as evidenced by the attached April 4th and April 9th emails.I responded to an April 3rd email where they finally stated that my refund could not be processed due to incomplete account details for the receiver. Mind you, this was many days after the initial transfer.During that time, they told me on several occasions that they were having ' technical difficulties' with their partner agency. I responded to the April 3rd email stating that the details were correct as I had successfully used them in the past. I even provided more detailed information to aid them.
However, they responded to me stating that my money transfer had already been canceled and that I should expect my money within 2 to working days. After waiting for a few days with no sign of my money, I emailed them again on April 9th asking for an update. They then responded stating that the transfer had not been canceled as they had earlier stated to me in the April 9th email. I responded back citing their inconsistent information and asked for my money back again. I then received another email on April 10th saying that the transfer has once again been canceled. At this point in time, I do not believe anything that they say until I get my money back. As of this moment, I still do not have my money and I am very upset.
P.S : I mistakenly hit the proceed button the last time and was unable to text my response.
Sincerely
We have researched the nature of this
complaint. The consumer initially alleged that WorldRemit Corp. failed to
successfully credit their money transfer to their intended recipient’s bank
account, or in lieu of the successful completion of their money transfer
provide a refund in full.The consumer’s money transfer was not able
to be completed successfully as they have provided invalid bank account
information for their recipient. After WorldRemit Corp. responded in order
to inform that the consumer’s money transfer has been refunded in full, the
consumer has filed a follow-up complaint on April 4th, 2020
indicating they do not consider the matter closed as the funds from their refunded
money transfer are not yet available to them in their available bank account
balance.As the consumer’s failed money transfer was
refunded successfully by WorldRemit Corp. on April 10th, 2020 and
refunded money transfers typically take up to seven days to be reflected in a
consumer’s available bank account balance, these funds should now be available
to the consumer.Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at [email protected] or (888) 772-7771.
On march 20 I sent a wire to my children in Chile to pay college , worldremit promise deliver the $534 in two days , that never happened, so I cancelled the transaction, after ten days still not received my money and I read very bad reviews , government should not allow this kind of delinquent to operate and using money from all american citizens and maybe stealing our money
We have researched the nature of this
complaint. The consumer alleged that WorldRemit Corp. failed to successfully
credit their money transfer to their intended recipient’s bank account, or in
lieu of the successful completion of their money transfer provide a refund in
full.The consumer’s money transfer was not able
to be completed successfully as the consumer failed to provide WorldRemit Corp.
a copy of their ID document necessary for our pay-out partner in Chile to
release their money transfer to their intended recipient’s bank account upon
request. As of March 31st, 2020 the
consumer’s money transfer has been successfully cancelled and refunded to the
payment card/bank account used to originally submit payment for their money
transfer. These funds will be returned to the consumer’s available balance in
approximately seven working days. Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at *** or ***.
Complaint: ***
I am rejecting this response because: they told me last week that transaction was cancelled and when I wrote to customer service same as in their website remain as processing , when my money is back I will accept response not before, I did not failed to provide anything is just a excuse to keep my money and maybe how much from others for more than two weeks while paying withs others what is due, is a bycicles using moneys from some to cover due to others
Sincerely
On march 20 I sent a wire to my children in Chile to pay college , worldremit promise deliver the $534 in two days , that never happened, so I cancelled the transaction, after ten days still not received my money and I read very bad reviews , government should not allow this kind of delinquent to operate and using money from all american citizens and maybe stealing our money
We have researched the nature of this
complaint. The consumer alleged that WorldRemit Corp. failed to successfully
credit their money transfer to their intended recipient’s bank account, or in
lieu of the successful completion of their money transfer provide a refund in
full.The consumer’s money transfer was not able
to be completed successfully as the consumer failed to provide WorldRemit Corp.
a copy of their ID document necessary for our pay-out partner in Chile to
release their money transfer to their intended recipient’s bank account upon
request. As of March 31st, 2020 the
consumer’s money transfer has been successfully cancelled and refunded to the
payment card/bank account used to originally submit payment for their money
transfer. These funds will be returned to the consumer’s available balance in
approximately seven working days. Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at *** or ***.
Complaint: ***
I am rejecting this response because: they told me last week that transaction was cancelled and when I wrote to customer service same as in their website remain as processing , when my money is back I will accept response not before, I did not failed to provide anything is just a excuse to keep my money and maybe how much from others for more than two weeks while paying withs others what is due, is a bycicles using moneys from some to cover due to others
Sincerely
On march 20 I sent a wire to my children in Chile to pay college , worldremit promise deliver the $534 in two days , that never happened, so I cancelled the transaction, after ten days still not received my money and I read very bad reviews , government should not allow this kind of delinquent to operate and using money from all american citizens and maybe stealing our money
We have researched the nature of this
complaint. The consumer alleged that WorldRemit Corp. failed to successfully
credit their money transfer to their intended recipient’s bank account, or in
lieu of the successful completion of their money transfer provide a refund in
full.The consumer’s money transfer was not able
to be completed successfully as the consumer failed to provide WorldRemit Corp.
a copy of their ID document necessary for our pay-out partner in Chile to
release their money transfer to their intended recipient’s bank account upon
request. As of March 31st, 2020 the
consumer’s money transfer has been successfully cancelled and refunded to the
payment card/bank account used to originally submit payment for their money
transfer. These funds will be returned to the consumer’s available balance in
approximately seven working days. Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at *** or ***.
Complaint: ***
I am rejecting this response because: they told me last week that transaction was cancelled and when I wrote to customer service same as in their website remain as processing , when my money is back I will accept response not before, I did not failed to provide anything is just a excuse to keep my money and maybe how much from others for more than two weeks while paying withs others what is due, is a bycicles using moneys from some to cover due to others
Sincerely
On march 20 I sent a wire to my children in Chile to pay college , worldremit promise deliver the $534 in two days , that never happened, so I cancelled the transaction, after ten days still not received my money and I read very bad reviews , government should not allow this kind of delinquent to operate and using money from all american citizens and maybe stealing our money
We have researched the nature of this
complaint. The consumer alleged that WorldRemit Corp. failed to successfully
credit their money transfer to their intended recipient’s bank account, or in
lieu of the successful completion of their money transfer provide a refund in
full.The consumer’s money transfer was not able
to be completed successfully as the consumer failed to provide WorldRemit Corp.
a copy of their ID document necessary for our pay-out partner in Chile to
release their money transfer to their intended recipient’s bank account upon
request. As of March 31st, 2020 the
consumer’s money transfer has been successfully cancelled and refunded to the
payment card/bank account used to originally submit payment for their money
transfer. These funds will be returned to the consumer’s available balance in
approximately seven working days. Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at *** or ***.
Complaint: ***
I am rejecting this response because: they told me last week that transaction was cancelled and when I wrote to customer service same as in their website remain as processing , when my money is back I will accept response not before, I did not failed to provide anything is just a excuse to keep my money and maybe how much from others for more than two weeks while paying withs others what is due, is a bycicles using moneys from some to cover due to others
Sincerely
Easy set up for a transfer to Australia. My transaction was completed in 4-5 days.
However, giving my phone# was probably a mistake !?
The notifications were too many. They seemed to come from robocall apps -
private numbers from various states. That gives the process a less than secure feeling of identity exposure.
I was able to connect to English speaking servicer and he confirmed that notifications were all automatic and private information is secure.
Easy set up for a transfer to Australia. My transaction was completed in 4-5 days.
However, giving my phone# was probably a mistake !?
The notifications were too many. They seemed to come from robocall apps -
private numbers from various states. That gives the process a less than secure feeling of identity exposure.
I was able to connect to English speaking servicer and he confirmed that notifications were all automatic and private information is secure.
Easy set up for a transfer to Australia. My transaction was completed in 4-5 days.
However, giving my phone# was probably a mistake !?
The notifications were too many. They seemed to come from robocall apps -
private numbers from various states. That gives the process a less than secure feeling of identity exposure.
I was able to connect to English speaking servicer and he confirmed that notifications were all automatic and private information is secure.
Easy set up for a transfer to Australia. My transaction was completed in 4-5 days.
However, giving my phone# was probably a mistake !?
The notifications were too many. They seemed to come from robocall apps -
private numbers from various states. That gives the process a less than secure feeling of identity exposure.
I was able to connect to English speaking servicer and he confirmed that notifications were all automatic and private information is secure.
On 26 February 2020, I made a funds transfer from my account in the US to a recipient in Uganda with the guarantee the funds would be in their account in one business day. A week later, the funds were not paid. I called WorldRemit and said their "local bank agent" (third party) required the recipient ID to process the transaction. Neither myself or the recipient had been notified of this requirement. I sent a photocopy of the ID to WorldRemit. Another week later the transaction was still not paid and WorldRemit could not provide any resolution. I requested a refund, which WorldRemit guaranteed I would receive in 1-3 days. Still have not received a refund and my recipient has not received the funds. Incredible incompetence. It is now 13 March, and I requested the transfer on 26 February. I still have no received a resolution. I need an immediate refund.
We have researched the nature of this complaint. The consumer alleged that WorldRemit Corp. failed to successfully credit their money transfer to their intended recipient’s bank account, or in lieu of the successful completion of their money transfer provide a refund in full. WorldRemit Corp. has received documentation from our pay-out partner in Uganda indicating that funds have been successfully deposited in the consumer’s intended recipient’s bank account. This documentation has also been provided to the consumer. If the consumer requires additional assistance in ensuring the funds from their money transfer have been successfully deposited to their recipient’s bank account, we encourage the consumer to provide WorldRemit Corp.’s Customer Service department a copy of their recipient’s full bank account statement which demonstrates that funds have not been successfully deposited.Should the consumer have any further questions regarding this issue, they may contact WorldRemit Corp.’s Customer Service department at [email protected] or (888)772-7771.
On 26 February 2020, I made a funds transfer from my account in the US to a recipient in Uganda with the guarantee the funds would be in their account in one business day. A week later, the funds were not paid. I called WorldRemit and said their "local bank agent" (third party) required the recipient ID to process the transaction. Neither myself or the recipient had been notified of this requirement. I sent a photocopy of the ID to WorldRemit. Another week later the transaction was still not paid and WorldRemit could not provide any resolution. I requested a refund, which WorldRemit guaranteed I would receive in 1-3 days. Still have not received a refund and my recipient has not received the funds. Incredible incompetence. It is now 13 March, and I requested the transfer on 26 February. I still have no received a resolution. I need an immediate refund.
We have researched the nature of this complaint. The consumer alleged that WorldRemit Corp. failed to successfully credit their money transfer to their intended recipient’s bank account, or in lieu of the successful completion of their money transfer provide a refund in full. WorldRemit Corp. has received documentation from our pay-out partner in Uganda indicating that funds have been successfully deposited in the consumer’s intended recipient’s bank account. This documentation has also been provided to the consumer. If the consumer requires additional assistance in ensuring the funds from their money transfer have been successfully deposited to their recipient’s bank account, we encourage the consumer to provide WorldRemit Corp.’s Customer Service department a copy of their recipient’s full bank account statement which demonstrates that funds have not been successfully deposited.Should the consumer have any further questions regarding this issue, they may contact WorldRemit Corp.’s Customer Service department at [email protected] or (888)772-7771.
On 26 February 2020, I made a funds transfer from my account in the US to a recipient in Uganda with the guarantee the funds would be in their account in one business day. A week later, the funds were not paid. I called WorldRemit and said their "local bank agent" (third party) required the recipient ID to process the transaction. Neither myself or the recipient had been notified of this requirement. I sent a photocopy of the ID to WorldRemit. Another week later the transaction was still not paid and WorldRemit could not provide any resolution. I requested a refund, which WorldRemit guaranteed I would receive in 1-3 days. Still have not received a refund and my recipient has not received the funds. Incredible incompetence. It is now 13 March, and I requested the transfer on 26 February. I still have no received a resolution. I need an immediate refund.
We have researched the nature of this complaint. The consumer alleged that WorldRemit Corp. failed to successfully credit their money transfer to their intended recipient’s bank account, or in lieu of the successful completion of their money transfer provide a refund in full. WorldRemit Corp. has received documentation from our pay-out partner in Uganda indicating that funds have been successfully deposited in the consumer’s intended recipient’s bank account. This documentation has also been provided to the consumer. If the consumer requires additional assistance in ensuring the funds from their money transfer have been successfully deposited to their recipient’s bank account, we encourage the consumer to provide WorldRemit Corp.’s Customer Service department a copy of their recipient’s full bank account statement which demonstrates that funds have not been successfully deposited.Should the consumer have any further questions regarding this issue, they may contact WorldRemit Corp.’s Customer Service department at [email protected] or (888)772-7771.
On 26 February 2020, I made a funds transfer from my account in the US to a recipient in Uganda with the guarantee the funds would be in their account in one business day. A week later, the funds were not paid. I called WorldRemit and said their "local bank agent" (third party) required the recipient ID to process the transaction. Neither myself or the recipient had been notified of this requirement. I sent a photocopy of the ID to WorldRemit. Another week later the transaction was still not paid and WorldRemit could not provide any resolution. I requested a refund, which WorldRemit guaranteed I would receive in 1-3 days. Still have not received a refund and my recipient has not received the funds. Incredible incompetence. It is now 13 March, and I requested the transfer on 26 February. I still have no received a resolution. I need an immediate refund.
We have researched the nature of this complaint. The consumer alleged that WorldRemit Corp. failed to successfully credit their money transfer to their intended recipient’s bank account, or in lieu of the successful completion of their money transfer provide a refund in full. WorldRemit Corp. has received documentation from our pay-out partner in Uganda indicating that funds have been successfully deposited in the consumer’s intended recipient’s bank account. This documentation has also been provided to the consumer. If the consumer requires additional assistance in ensuring the funds from their money transfer have been successfully deposited to their recipient’s bank account, we encourage the consumer to provide WorldRemit Corp.’s Customer Service department a copy of their recipient’s full bank account statement which demonstrates that funds have not been successfully deposited.Should the consumer have any further questions regarding this issue, they may contact WorldRemit Corp.’s Customer Service department at [email protected] or (888)772-7771.
I used world remit to send fund to a receiver and the receiver never got the money, the receiver has provided his bank statements showing nothing was applied to his bank the sum of money missing is $440.00
We have researched the nature of this
complaint. The consumer alleged that WorldRemit Corp. failed to successfully
credit their money transfer to their intended recipient’s bank account, or in
lieu of the successful completion of their money transfer provide a refund in
full.WorldRemit Corp. has received documentation
from our pay-out partner in Nigeria indicating that funds have been
successfully deposited in the consumer’s intended recipient’s bank account.
This documentation has also been provided to the consumer.WorldRemit Corp. has also attempted to
contact the consumer several times in order to confirm if funds have been
received successfully in their recipient’s bank account but have not been able
to reach the consumer successfully.If the consumer requires additional
assistance in ensuring the funds from their money transfer have been
successfully deposited to their recipient’s bank account, we encourage them to
contact WorldRemit Corp.’s Customer Service department, and provide a copy of
their recipient’s current full bank account statement which demonstrates that
funds have not been successfully deposited.Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at *** or
Complaint: ***
I am rejecting this response because: please see the provided bank statement of which was sent to world remit to locate the missing funds. I have complied with everything that was asked from world remit to do. The recieptiant has went to the bank personally and was told that that world remit needs to contact Zenith head office. In response from world remit this email Your case number: *** Hi *** Thank you for contacting us. Please see attached file for confirmation that our local partner has already completed the transaction successfully. Kindly have it checked by the recipient's bank for confirmation. Should you have other queries, please let us know. Kind regards
WorldRemit Corp. has received documentation
from our pay-out partner in Nigeria indicating that funds have been
successfully deposited in the consumer’s intended recipient’s bank account.
This documentation has also been provided to the consumer. Additionally, please
find a copy of documentation demonstrating the successful deposit of the
consumer’s money transfer to their recipient’s bank account attached.WorldRemit Corp. has also attempted to
contact the consumer several times in order to confirm if funds have been
received successfully in their recipient’s bank account but have not been able
to reach the consumer successfully.As this money transfer was marked as “paid”
in WorldRemit Corp.’s system on Friday, February 28th, 2020 it is
likely that this transaction was not displayed in the consumer’s intended
recipient’s available bank account balance until the following working day,
Monday, March 2nd, 2020. As the bank statements which the consumer
has provided demonstrates deposits up to February 28th, 2020 in
order to investigate this matter further World Remit Corp. requires a copy of
the consumer’s intended recipient’s full bank account statement demonstrating
deposits up to the current date. Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at *** or
Complaint: ***
I am rejecting this response because:
Sincerely,
***Please see that I have spoken with World remit and have provided the required documents and was informed they will continue to investigate the matter of the missing funds.
Your case number: ***
Hi ***
Thank you for providing your recipients bank statement. We are awaiting some information from our agent with regards to your concern.
We will come back to you as soon as it has been investigated and we can provide you with an update.
Apologies for any inconvenience caused, and we hope to update you shortly.
Kind regards,
AmyYour case number: ***
Hi ***
Thank you for contacting us.
Thank you for providing us with your recipient's bank statement.
We have allocated it to your account profile, and it is now being reviewed.
Try downloading our mobile app, where you can track the status of your transaction from the ‘Transaction History’ tab. You can also check your account details under ‘My Details' tab.
If you have any further questions, you can check out our Frequently Asked Questions here (https://www.worldremit.com/en/faq).
Thanks for choosing WorldRemit.
Kind regards,
Jul
I used world remit to send fund to a receiver and the receiver never got the money, the receiver has provided his bank statements showing nothing was applied to his bank the sum of money missing is $440.00
We have researched the nature of this
complaint. The consumer alleged that WorldRemit Corp. failed to successfully
credit their money transfer to their intended recipient’s bank account, or in
lieu of the successful completion of their money transfer provide a refund in
full.WorldRemit Corp. has received documentation
from our pay-out partner in Nigeria indicating that funds have been
successfully deposited in the consumer’s intended recipient’s bank account.
This documentation has also been provided to the consumer.WorldRemit Corp. has also attempted to
contact the consumer several times in order to confirm if funds have been
received successfully in their recipient’s bank account but have not been able
to reach the consumer successfully.If the consumer requires additional
assistance in ensuring the funds from their money transfer have been
successfully deposited to their recipient’s bank account, we encourage them to
contact WorldRemit Corp.’s Customer Service department, and provide a copy of
their recipient’s current full bank account statement which demonstrates that
funds have not been successfully deposited.Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at *** or
Complaint: ***
I am rejecting this response because: please see the provided bank statement of which was sent to world remit to locate the missing funds. I have complied with everything that was asked from world remit to do. The recieptiant has went to the bank personally and was told that that world remit needs to contact Zenith head office. In response from world remit this email Your case number: *** Hi *** Thank you for contacting us. Please see attached file for confirmation that our local partner has already completed the transaction successfully. Kindly have it checked by the recipient's bank for confirmation. Should you have other queries, please let us know. Kind regards
WorldRemit Corp. has received documentation
from our pay-out partner in Nigeria indicating that funds have been
successfully deposited in the consumer’s intended recipient’s bank account.
This documentation has also been provided to the consumer. Additionally, please
find a copy of documentation demonstrating the successful deposit of the
consumer’s money transfer to their recipient’s bank account attached.WorldRemit Corp. has also attempted to
contact the consumer several times in order to confirm if funds have been
received successfully in their recipient’s bank account but have not been able
to reach the consumer successfully.As this money transfer was marked as “paid”
in WorldRemit Corp.’s system on Friday, February 28th, 2020 it is
likely that this transaction was not displayed in the consumer’s intended
recipient’s available bank account balance until the following working day,
Monday, March 2nd, 2020. As the bank statements which the consumer
has provided demonstrates deposits up to February 28th, 2020 in
order to investigate this matter further World Remit Corp. requires a copy of
the consumer’s intended recipient’s full bank account statement demonstrating
deposits up to the current date. Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at *** or
Complaint: ***
I am rejecting this response because:
Sincerely,
***Please see that I have spoken with World remit and have provided the required documents and was informed they will continue to investigate the matter of the missing funds.
Your case number: ***
Hi ***
Thank you for providing your recipients bank statement. We are awaiting some information from our agent with regards to your concern.
We will come back to you as soon as it has been investigated and we can provide you with an update.
Apologies for any inconvenience caused, and we hope to update you shortly.
Kind regards,
AmyYour case number: ***
Hi ***
Thank you for contacting us.
Thank you for providing us with your recipient's bank statement.
We have allocated it to your account profile, and it is now being reviewed.
Try downloading our mobile app, where you can track the status of your transaction from the ‘Transaction History’ tab. You can also check your account details under ‘My Details' tab.
If you have any further questions, you can check out our Frequently Asked Questions here (https://www.worldremit.com/en/faq).
Thanks for choosing WorldRemit.
Kind regards,
Jul
I used world remit to send fund to a receiver and the receiver never got the money, the receiver has provided his bank statements showing nothing was applied to his bank the sum of money missing is $440.00
We have researched the nature of this
complaint. The consumer alleged that WorldRemit Corp. failed to successfully
credit their money transfer to their intended recipient’s bank account, or in
lieu of the successful completion of their money transfer provide a refund in
full.WorldRemit Corp. has received documentation
from our pay-out partner in Nigeria indicating that funds have been
successfully deposited in the consumer’s intended recipient’s bank account.
This documentation has also been provided to the consumer.WorldRemit Corp. has also attempted to
contact the consumer several times in order to confirm if funds have been
received successfully in their recipient’s bank account but have not been able
to reach the consumer successfully.If the consumer requires additional
assistance in ensuring the funds from their money transfer have been
successfully deposited to their recipient’s bank account, we encourage them to
contact WorldRemit Corp.’s Customer Service department, and provide a copy of
their recipient’s current full bank account statement which demonstrates that
funds have not been successfully deposited.Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at *** or
Complaint: ***
I am rejecting this response because: please see the provided bank statement of which was sent to world remit to locate the missing funds. I have complied with everything that was asked from world remit to do. The recieptiant has went to the bank personally and was told that that world remit needs to contact Zenith head office. In response from world remit this email Your case number: *** Hi *** Thank you for contacting us. Please see attached file for confirmation that our local partner has already completed the transaction successfully. Kindly have it checked by the recipient's bank for confirmation. Should you have other queries, please let us know. Kind regards
WorldRemit Corp. has received documentation
from our pay-out partner in Nigeria indicating that funds have been
successfully deposited in the consumer’s intended recipient’s bank account.
This documentation has also been provided to the consumer. Additionally, please
find a copy of documentation demonstrating the successful deposit of the
consumer’s money transfer to their recipient’s bank account attached.WorldRemit Corp. has also attempted to
contact the consumer several times in order to confirm if funds have been
received successfully in their recipient’s bank account but have not been able
to reach the consumer successfully.As this money transfer was marked as “paid”
in WorldRemit Corp.’s system on Friday, February 28th, 2020 it is
likely that this transaction was not displayed in the consumer’s intended
recipient’s available bank account balance until the following working day,
Monday, March 2nd, 2020. As the bank statements which the consumer
has provided demonstrates deposits up to February 28th, 2020 in
order to investigate this matter further World Remit Corp. requires a copy of
the consumer’s intended recipient’s full bank account statement demonstrating
deposits up to the current date. Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at *** or
Complaint: ***
I am rejecting this response because:
Sincerely,
***Please see that I have spoken with World remit and have provided the required documents and was informed they will continue to investigate the matter of the missing funds.
Your case number: ***
Hi ***
Thank you for providing your recipients bank statement. We are awaiting some information from our agent with regards to your concern.
We will come back to you as soon as it has been investigated and we can provide you with an update.
Apologies for any inconvenience caused, and we hope to update you shortly.
Kind regards,
AmyYour case number: ***
Hi ***
Thank you for contacting us.
Thank you for providing us with your recipient's bank statement.
We have allocated it to your account profile, and it is now being reviewed.
Try downloading our mobile app, where you can track the status of your transaction from the ‘Transaction History’ tab. You can also check your account details under ‘My Details' tab.
If you have any further questions, you can check out our Frequently Asked Questions here (https://www.worldremit.com/en/faq).
Thanks for choosing WorldRemit.
Kind regards,
Jul
I used world remit to send fund to a receiver and the receiver never got the money, the receiver has provided his bank statements showing nothing was applied to his bank the sum of money missing is $440.00
We have researched the nature of this
complaint. The consumer alleged that WorldRemit Corp. failed to successfully
credit their money transfer to their intended recipient’s bank account, or in
lieu of the successful completion of their money transfer provide a refund in
full.WorldRemit Corp. has received documentation
from our pay-out partner in Nigeria indicating that funds have been
successfully deposited in the consumer’s intended recipient’s bank account.
This documentation has also been provided to the consumer.WorldRemit Corp. has also attempted to
contact the consumer several times in order to confirm if funds have been
received successfully in their recipient’s bank account but have not been able
to reach the consumer successfully.If the consumer requires additional
assistance in ensuring the funds from their money transfer have been
successfully deposited to their recipient’s bank account, we encourage them to
contact WorldRemit Corp.’s Customer Service department, and provide a copy of
their recipient’s current full bank account statement which demonstrates that
funds have not been successfully deposited.Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at *** or
Complaint: ***
I am rejecting this response because: please see the provided bank statement of which was sent to world remit to locate the missing funds. I have complied with everything that was asked from world remit to do. The recieptiant has went to the bank personally and was told that that world remit needs to contact Zenith head office. In response from world remit this email Your case number: *** Hi *** Thank you for contacting us. Please see attached file for confirmation that our local partner has already completed the transaction successfully. Kindly have it checked by the recipient's bank for confirmation. Should you have other queries, please let us know. Kind regards
WorldRemit Corp. has received documentation
from our pay-out partner in Nigeria indicating that funds have been
successfully deposited in the consumer’s intended recipient’s bank account.
This documentation has also been provided to the consumer. Additionally, please
find a copy of documentation demonstrating the successful deposit of the
consumer’s money transfer to their recipient’s bank account attached.WorldRemit Corp. has also attempted to
contact the consumer several times in order to confirm if funds have been
received successfully in their recipient’s bank account but have not been able
to reach the consumer successfully.As this money transfer was marked as “paid”
in WorldRemit Corp.’s system on Friday, February 28th, 2020 it is
likely that this transaction was not displayed in the consumer’s intended
recipient’s available bank account balance until the following working day,
Monday, March 2nd, 2020. As the bank statements which the consumer
has provided demonstrates deposits up to February 28th, 2020 in
order to investigate this matter further World Remit Corp. requires a copy of
the consumer’s intended recipient’s full bank account statement demonstrating
deposits up to the current date. Should the consumer have any further
questions regarding this issue, they may contact WorldRemit Corp.’s Customer
Service department at *** or
Complaint: ***
I am rejecting this response because:
Sincerely,
***Please see that I have spoken with World remit and have provided the required documents and was informed they will continue to investigate the matter of the missing funds.
Your case number: ***
Hi ***
Thank you for providing your recipients bank statement. We are awaiting some information from our agent with regards to your concern.
We will come back to you as soon as it has been investigated and we can provide you with an update.
Apologies for any inconvenience caused, and we hope to update you shortly.
Kind regards,
AmyYour case number: ***
Hi ***
Thank you for contacting us.
Thank you for providing us with your recipient's bank statement.
We have allocated it to your account profile, and it is now being reviewed.
Try downloading our mobile app, where you can track the status of your transaction from the ‘Transaction History’ tab. You can also check your account details under ‘My Details' tab.
If you have any further questions, you can check out our Frequently Asked Questions here (https://www.worldremit.com/en/faq).
Thanks for choosing WorldRemit.
Kind regards,
Jul