WorldRemit Reviews (235)
WorldRemit Rating
Address: 600 17th St STE 200S, Denver, Colorado, United States, 80202-5443
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Don't use this service. Something has changed internally in their process. It used to be an easy thing to send money to, in my case, Uganda. For reasons they refuse to discuss, they shut down my account AND, when I tried to use *** to send the money, *** banned me also. With the amount of information they require before you send any money, it seems that they are acquiring personal information, accepting money, refusing to refund it for several weeks or months and collecting interest on it, and could be fraudulently using your personal info to do god knows what. I am going to submit a complaint with the CIA and IRS and see what happens.
Don't use this service. Something has changed internally in their process. It used to be an easy thing to send money to, in my case, Uganda. For reasons they refuse to discuss, they shut down my account AND, when I tried to use *** to send the money, *** banned me also. With the amount of information they require before you send any money, it seems that they are acquiring personal information, accepting money, refusing to refund it for several weeks or months and collecting interest on it, and could be fraudulently using your personal info to do god knows what. I am going to submit a complaint with the CIA and IRS and see what happens.
Don't use this service. Something has changed internally in their process. It used to be an easy thing to send money to, in my case, Uganda. For reasons they refuse to discuss, they shut down my account AND, when I tried to use *** to send the money, *** banned me also. With the amount of information they require before you send any money, it seems that they are acquiring personal information, accepting money, refusing to refund it for several weeks or months and collecting interest on it, and could be fraudulently using your personal info to do god knows what. I am going to submit a complaint with the CIA and IRS and see what happens.
Don't use this service. Something has changed internally in their process. It used to be an easy thing to send money to, in my case, Uganda. For reasons they refuse to discuss, they shut down my account AND, when I tried to use *** to send the money, *** banned me also. With the amount of information they require before you send any money, it seems that they are acquiring personal information, accepting money, refusing to refund it for several weeks or months and collecting interest on it, and could be fraudulently using your personal info to do god knows what. I am going to submit a complaint with the CIA and IRS and see what happens.
This company illegally and without my consent took out $300 out of my bank, and when I called the company they asked for more of my personal information. They didn't tell me what they do or what kind of company they were. This place is a scam and they are illegally taking money out of peoples accounts. When I called them they kept hanging up on me and and calling me back from a United Kingdom # asking me for my debit card information.
We have researched the nature of this complaint. The consumer alleged that WorldRemit Corp. conducted a fraudulent transaction from the consumer’s bank account on October 28th, 2019.
WorldRemit Corp. has not been able to identify the transaction in question; it appears to have been made fraudulently by a third party using the consumer’s card and personal information.
We advise the consumer to contact her bank and/or card issuer in order to seek reimbursement for the charge.
Should the consumer have further questions regarding this issue, she may contact our Fraud department at fraud@worldremit.com, or the Customer Service department at customerservice@worldremit.com or (888) 772-7771.
This company illegally and without my consent took out $300 out of my bank, and when I called the company they asked for more of my personal information. They didn't tell me what they do or what kind of company they were. This place is a scam and they are illegally taking money out of peoples accounts. When I called them they kept hanging up on me and and calling me back from a United Kingdom # asking me for my debit card information.
We have researched the nature of this complaint. The consumer alleged that WorldRemit Corp. conducted a fraudulent transaction from the consumer’s bank account on October 28th, 2019.
WorldRemit Corp. has not been able to identify the transaction in question; it appears to have been made fraudulently by a third party using the consumer’s card and personal information.
We advise the consumer to contact her bank and/or card issuer in order to seek reimbursement for the charge.
Should the consumer have further questions regarding this issue, she may contact our Fraud department at fraud@worldremit.com, or the Customer Service department at customerservice@worldremit.com or (888) 772-7771.
This company illegally and without my consent took out $300 out of my bank, and when I called the company they asked for more of my personal information. They didn't tell me what they do or what kind of company they were. This place is a scam and they are illegally taking money out of peoples accounts. When I called them they kept hanging up on me and and calling me back from a United Kingdom # asking me for my debit card information.
We have researched the nature of this complaint. The consumer alleged that WorldRemit Corp. conducted a fraudulent transaction from the consumer’s bank account on October 28th, 2019.
WorldRemit Corp. has not been able to identify the transaction in question; it appears to have been made fraudulently by a third party using the consumer’s card and personal information.
We advise the consumer to contact her bank and/or card issuer in order to seek reimbursement for the charge.
Should the consumer have further questions regarding this issue, she may contact our Fraud department at fraud@worldremit.com, or the Customer Service department at customerservice@worldremit.com or (888) 772-7771.
This company illegally and without my consent took out $300 out of my bank, and when I called the company they asked for more of my personal information. They didn't tell me what they do or what kind of company they were. This place is a scam and they are illegally taking money out of peoples accounts. When I called them they kept hanging up on me and and calling me back from a United Kingdom # asking me for my debit card information.
We have researched the nature of this complaint. The consumer alleged that WorldRemit Corp. conducted a fraudulent transaction from the consumer’s bank account on October 28th, 2019.
WorldRemit Corp. has not been able to identify the transaction in question; it appears to have been made fraudulently by a third party using the consumer’s card and personal information.
We advise the consumer to contact her bank and/or card issuer in order to seek reimbursement for the charge.
Should the consumer have further questions regarding this issue, she may contact our Fraud department at fraud@worldremit.com, or the Customer Service department at customerservice@worldremit.com or (888) 772-7771.
on 10/26/19 someone through your co. took $152.99 without permission. I need to know who did this. I had no idea why this amount was taken. I also wrote a complaint with you yesterday 10/29/19 but it wasn't listed in your complaint file today, I believe taking money from my checking account is fraud. Please tell me who the money was paid to but, I want this money put back in my account.
We have researched the nature of this complaint. The consumer alleged that WorldRemit Corp. conducted a fraudulent transaction from the consumer’s bank account on October 26th, 2019.
WorldRemit Corp. has not been able to identify the transaction in question; it appears to have been made fraudulently by a third party using the consumer’s card and personal information.
WorldRemit Corp. is unable to determine how the consumer’s information was compromised in order to conduct this transaction.
We advise the consumer to contact her bank and/or card issuer in order to seek reimbursement for the charge.
Should the consumer have further questions regarding this issue, she may contact our Fraud department at fraud@worldremit.com, or the Customer Service department at customerservice@worldremit.com or (888) 772-7771.
Tell us why here...
Complaint: ***
I am rejecting this response because: I still don't know who ordered what? I also contacted my bank and changed ALL my accounts. they are also aware of this complaint. I know this was not my transaction. 30 minutes ??? my computer has been down for 3 days. This has been my first chance to read my emails. I want my money back. As soon as possible.
Sincerely
on 10/26/19 someone through your co. took $152.99 without permission. I need to know who did this. I had no idea why this amount was taken. I also wrote a complaint with you yesterday 10/29/19 but it wasn't listed in your complaint file today, I believe taking money from my checking account is fraud. Please tell me who the money was paid to but, I want this money put back in my account.
We have researched the nature of this complaint. The consumer alleged that WorldRemit Corp. conducted a fraudulent transaction from the consumer’s bank account on October 26th, 2019.
WorldRemit Corp. has not been able to identify the transaction in question; it appears to have been made fraudulently by a third party using the consumer’s card and personal information.
WorldRemit Corp. is unable to determine how the consumer’s information was compromised in order to conduct this transaction.
We advise the consumer to contact her bank and/or card issuer in order to seek reimbursement for the charge.
Should the consumer have further questions regarding this issue, she may contact our Fraud department at fraud@worldremit.com, or the Customer Service department at customerservice@worldremit.com or (888) 772-7771.
Tell us why here...
Complaint: ***
I am rejecting this response because: I still don't know who ordered what? I also contacted my bank and changed ALL my accounts. they are also aware of this complaint. I know this was not my transaction. 30 minutes ??? my computer has been down for 3 days. This has been my first chance to read my emails. I want my money back. As soon as possible.
Sincerely
on 10/26/19 someone through your co. took $152.99 without permission. I need to know who did this. I had no idea why this amount was taken. I also wrote a complaint with you yesterday 10/29/19 but it wasn't listed in your complaint file today, I believe taking money from my checking account is fraud. Please tell me who the money was paid to but, I want this money put back in my account.
We have researched the nature of this complaint. The consumer alleged that WorldRemit Corp. conducted a fraudulent transaction from the consumer’s bank account on October 26th, 2019.
WorldRemit Corp. has not been able to identify the transaction in question; it appears to have been made fraudulently by a third party using the consumer’s card and personal information.
WorldRemit Corp. is unable to determine how the consumer’s information was compromised in order to conduct this transaction.
We advise the consumer to contact her bank and/or card issuer in order to seek reimbursement for the charge.
Should the consumer have further questions regarding this issue, she may contact our Fraud department at fraud@worldremit.com, or the Customer Service department at customerservice@worldremit.com or (888) 772-7771.
Tell us why here...
Complaint: ***
I am rejecting this response because: I still don't know who ordered what? I also contacted my bank and changed ALL my accounts. they are also aware of this complaint. I know this was not my transaction. 30 minutes ??? my computer has been down for 3 days. This has been my first chance to read my emails. I want my money back. As soon as possible.
Sincerely
on 10/26/19 someone through your co. took $152.99 without permission. I need to know who did this. I had no idea why this amount was taken. I also wrote a complaint with you yesterday 10/29/19 but it wasn't listed in your complaint file today, I believe taking money from my checking account is fraud. Please tell me who the money was paid to but, I want this money put back in my account.
We have researched the nature of this complaint. The consumer alleged that WorldRemit Corp. conducted a fraudulent transaction from the consumer’s bank account on October 26th, 2019.
WorldRemit Corp. has not been able to identify the transaction in question; it appears to have been made fraudulently by a third party using the consumer’s card and personal information.
WorldRemit Corp. is unable to determine how the consumer’s information was compromised in order to conduct this transaction.
We advise the consumer to contact her bank and/or card issuer in order to seek reimbursement for the charge.
Should the consumer have further questions regarding this issue, she may contact our Fraud department at fraud@worldremit.com, or the Customer Service department at customerservice@worldremit.com or (888) 772-7771.
Tell us why here...
Complaint: ***
I am rejecting this response because: I still don't know who ordered what? I also contacted my bank and changed ALL my accounts. they are also aware of this complaint. I know this was not my transaction. 30 minutes ??? my computer has been down for 3 days. This has been my first chance to read my emails. I want my money back. As soon as possible.
Sincerely
I made a transaction on October 4th 2019 to my sister in Cameroon. She went to retrieve the money and was told at several places that there was no connection. On Monday the 7th, she called to ask me if I could cancel and get a refund because they’re telling her again that I did not complete the transaction. While I was trying to go through the app, I see an email that the money has been paid. I called my sister and she said she’s still at the agency and she has not cashed the money. I asked her to find another location, which she did. And they told her there was a problem with the platform. I called World Remit, they said they will open an investigation and ask for proof of collection before they could refund me, because their system shows paid. When my sister goes to their location in Cameroon, they’re able to see the money has not been collected, but can’t give it to her because it says “administrative error” I’ve been calling World Remit and they only give me excuses!! Does it take more than an hour to scan and email their “proof of collection”? These people are thieves and their business must be closed. I need my money refunded. You’re stealing poor people’s money. How hard it is to verify money have been collected?
We have researched the nature of this complaint. The consumer has alleged that WorldRemit failed to complete their transfer and/or refund their money transfer on request.
Upon review of the transfer in question, it appears that the transfer was delayed and was not able to be collected or refunded due to technical issues experienced by our pay-out partner in Cameroon.
The consumer's transfer has now been successfully collected by their recipient. The consumer has expressed that this is a satisfactory resolution to the situation.
I made a transaction on October 4th 2019 to my sister in Cameroon. She went to retrieve the money and was told at several places that there was no connection. On Monday the 7th, she called to ask me if I could cancel and get a refund because they’re telling her again that I did not complete the transaction. While I was trying to go through the app, I see an email that the money has been paid. I called my sister and she said she’s still at the agency and she has not cashed the money. I asked her to find another location, which she did. And they told her there was a problem with the platform. I called World Remit, they said they will open an investigation and ask for proof of collection before they could refund me, because their system shows paid. When my sister goes to their location in Cameroon, they’re able to see the money has not been collected, but can’t give it to her because it says “administrative error” I’ve been calling World Remit and they only give me excuses!! Does it take more than an hour to scan and email their “proof of collection”? These people are thieves and their business must be closed. I need my money refunded. You’re stealing poor people’s money. How hard it is to verify money have been collected?
We have researched the nature of this complaint. The consumer has alleged that WorldRemit failed to complete their transfer and/or refund their money transfer on request.
Upon review of the transfer in question, it appears that the transfer was delayed and was not able to be collected or refunded due to technical issues experienced by our pay-out partner in Cameroon.
The consumer's transfer has now been successfully collected by their recipient. The consumer has expressed that this is a satisfactory resolution to the situation.
I made a transaction on October 4th 2019 to my sister in Cameroon. She went to retrieve the money and was told at several places that there was no connection. On Monday the 7th, she called to ask me if I could cancel and get a refund because they’re telling her again that I did not complete the transaction. While I was trying to go through the app, I see an email that the money has been paid. I called my sister and she said she’s still at the agency and she has not cashed the money. I asked her to find another location, which she did. And they told her there was a problem with the platform. I called World Remit, they said they will open an investigation and ask for proof of collection before they could refund me, because their system shows paid. When my sister goes to their location in Cameroon, they’re able to see the money has not been collected, but can’t give it to her because it says “administrative error” I’ve been calling World Remit and they only give me excuses!! Does it take more than an hour to scan and email their “proof of collection”? These people are thieves and their business must be closed. I need my money refunded. You’re stealing poor people’s money. How hard it is to verify money have been collected?
We have researched the nature of this complaint. The consumer has alleged that WorldRemit failed to complete their transfer and/or refund their money transfer on request.
Upon review of the transfer in question, it appears that the transfer was delayed and was not able to be collected or refunded due to technical issues experienced by our pay-out partner in Cameroon.
The consumer's transfer has now been successfully collected by their recipient. The consumer has expressed that this is a satisfactory resolution to the situation.
I made a transaction on October 4th 2019 to my sister in Cameroon. She went to retrieve the money and was told at several places that there was no connection. On Monday the 7th, she called to ask me if I could cancel and get a refund because they’re telling her again that I did not complete the transaction. While I was trying to go through the app, I see an email that the money has been paid. I called my sister and she said she’s still at the agency and she has not cashed the money. I asked her to find another location, which she did. And they told her there was a problem with the platform. I called World Remit, they said they will open an investigation and ask for proof of collection before they could refund me, because their system shows paid. When my sister goes to their location in Cameroon, they’re able to see the money has not been collected, but can’t give it to her because it says “administrative error” I’ve been calling World Remit and they only give me excuses!! Does it take more than an hour to scan and email their “proof of collection”? These people are thieves and their business must be closed. I need my money refunded. You’re stealing poor people’s money. How hard it is to verify money have been collected?
We have researched the nature of this complaint. The consumer has alleged that WorldRemit failed to complete their transfer and/or refund their money transfer on request.
Upon review of the transfer in question, it appears that the transfer was delayed and was not able to be collected or refunded due to technical issues experienced by our pay-out partner in Cameroon.
The consumer's transfer has now been successfully collected by their recipient. The consumer has expressed that this is a satisfactory resolution to the situation.
On Saturday, September 28, 2019, I opened an account on WorldRemit, verified it with documentation, and attempted to make a money transfer from a US to a Canadian account for payment to a friend for services rendered. Shortly, WorldRemit sent me an e-mail requesting me to call them. After spending a while trying to get hold of a customer service representative, a lady finally came on the line. She told me she would ask me many personal questions about my relationship with the recipient. I suppose she did not like my answers, so she said that I should hear back from them "within an hour." A few minutes later, I received an e-mail stating: "We're sorry to inform you that we've made the decision to cancel your transaction and close your account," and that they're "not legally able to tell ... the exact reason" for their closure. I don't know why they made this poor decision. I submitted all documentation they required and answered all questions, yet they did not provide me with service as advertised on their Facebook ads.
We have reviewed the transaction and account associated with this complaint. It appears that the account was closed in error. Per the consumer's request, we have re-enabled the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On Saturday, September 28, 2019, I opened an account on WorldRemit, verified it with documentation, and attempted to make a money transfer from a US to a Canadian account for payment to a friend for services rendered. Shortly, WorldRemit sent me an e-mail requesting me to call them. After spending a while trying to get hold of a customer service representative, a lady finally came on the line. She told me she would ask me many personal questions about my relationship with the recipient. I suppose she did not like my answers, so she said that I should hear back from them "within an hour." A few minutes later, I received an e-mail stating: "We're sorry to inform you that we've made the decision to cancel your transaction and close your account," and that they're "not legally able to tell ... the exact reason" for their closure. I don't know why they made this poor decision. I submitted all documentation they required and answered all questions, yet they did not provide me with service as advertised on their Facebook ads.
We have reviewed the transaction and account associated with this complaint. It appears that the account was closed in error. Per the consumer's request, we have re-enabled the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On Saturday, September 28, 2019, I opened an account on WorldRemit, verified it with documentation, and attempted to make a money transfer from a US to a Canadian account for payment to a friend for services rendered. Shortly, WorldRemit sent me an e-mail requesting me to call them. After spending a while trying to get hold of a customer service representative, a lady finally came on the line. She told me she would ask me many personal questions about my relationship with the recipient. I suppose she did not like my answers, so she said that I should hear back from them "within an hour." A few minutes later, I received an e-mail stating: "We're sorry to inform you that we've made the decision to cancel your transaction and close your account," and that they're "not legally able to tell ... the exact reason" for their closure. I don't know why they made this poor decision. I submitted all documentation they required and answered all questions, yet they did not provide me with service as advertised on their Facebook ads.
We have reviewed the transaction and account associated with this complaint. It appears that the account was closed in error. Per the consumer's request, we have re-enabled the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On Saturday, September 28, 2019, I opened an account on WorldRemit, verified it with documentation, and attempted to make a money transfer from a US to a Canadian account for payment to a friend for services rendered. Shortly, WorldRemit sent me an e-mail requesting me to call them. After spending a while trying to get hold of a customer service representative, a lady finally came on the line. She told me she would ask me many personal questions about my relationship with the recipient. I suppose she did not like my answers, so she said that I should hear back from them "within an hour." A few minutes later, I received an e-mail stating: "We're sorry to inform you that we've made the decision to cancel your transaction and close your account," and that they're "not legally able to tell ... the exact reason" for their closure. I don't know why they made this poor decision. I submitted all documentation they required and answered all questions, yet they did not provide me with service as advertised on their Facebook ads.
We have reviewed the transaction and account associated with this complaint. It appears that the account was closed in error. Per the consumer's request, we have re-enabled the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely