WorldRemit

Case# ***. On July 9, 2018 I attempted to send money to the Philippines in the amount of $195.26. On the same day, I received an email that my transaction has been cancelled because my name (***) does not match the account holder's name of the bank the money is being drawn from (*** - my mom's account) I had permission to use my Mom's account because I am not comfortable entering my bank information on WorldRemit website because my banking info is also connected to my savings and other investment accounts. Meanwhile, my Mom's account is just checking with less than $700 balance at any given time. Eventhough the transaction was cancelled, the money was drawn from the bank account on July 11. I contacted WorldRemit and was told they will research what happened and that I need to send them the bank statement showing the money was taken. I compiled. I even checked if the recipient has the money, the recipient did not. On August 3rd, I received an email stating that the "funds will be manually refunded due to a connectivity issue with the original refund attempt that was discovered." Well, it is now August 13 and I have not yet seen the money! What is WorldRemit doing?

Opened an account to send money to Philippines. The online form requests you select either SENDER or RECIPIENT. I selected RECIPIENT and Philippine Pesos. Selected the amount and then had to select gender, BIRTH DATE, email, phone number etc. The transaction went through and I received a confirmation receipt. Later I received an email, (like other complaints on Revdex.com,) copy and pasted here: "Thank you for using WorldRemit. We regret to inform you that your account does not meet our approval criteria and we have therefore suspended your account in accordance with our terms and conditions. Unfortunately we will not be able to provide you with our services for the time being. If you have any queries on this decision or anything else, please do not hesitate to contact customer support through our website. Best Regards, WorldRemit Customer Service." So I called and CS first stated that the verification information they asked me over the phone did not match the account. They first stated it was a different phone number, but then stated the date of birth as not the same after asking me for MY BIRTH DATE. I explained, the online form asked for my RECIPIENTS BIRTH DATE, not mine. They still could not resolve this and when I spoke to a supervisor, Andrew, English accent, he simply confirmed they would not reopen the account and would not give the reason because it "would compromise the security of their review."
This is a Colorado based company, but all customer service is out of the Philippines. It's a bogus, inefficient company. Find another method to send money.

Opened an account to send money to Philippines. The online form requests you select either SENDER or RECIPIENT. I selected RECIPIENT and Philippine Pesos. Selected the amount and then had to select gender, BIRTH DATE, email, phone number etc. The transaction went through and I received a confirmation receipt. Later I received an email, (like other complaints on Revdex.com,) copy and pasted here: "Thank you for using WorldRemit. We regret to inform you that your account does not meet our approval criteria and we have therefore suspended your account in accordance with our terms and conditions. Unfortunately we will not be able to provide you with our services for the time being. If you have any queries on this decision or anything else, please do not hesitate to contact customer support through our website. Best Regards, WorldRemit Customer Service." So I called and CS first stated that the verification information they asked me over the phone did not match the account. They first stated it was a different phone number, but then stated the date of birth as not the same after asking me for MY BIRTH DATE. I explained, the online form asked for my RECIPIENTS BIRTH DATE, not mine. They still could not resolve this and when I spoke to a supervisor, Andrew, English accent, he simply confirmed they would not reopen the account and would not give the reason because it "would compromise the security of their review."
This is a Colorado based company, but all customer service is out of the Philippines. It's a bogus, inefficient company. Find another method to send money.

Opened an account to send money to Philippines. The online form requests you select either SENDER or RECIPIENT. I selected RECIPIENT and Philippine Pesos. Selected the amount and then had to select gender, BIRTH DATE, email, phone number etc. The transaction went through and I received a confirmation receipt. Later I received an email, (like other complaints on Revdex.com,) copy and pasted here: "Thank you for using WorldRemit. We regret to inform you that your account does not meet our approval criteria and we have therefore suspended your account in accordance with our terms and conditions. Unfortunately we will not be able to provide you with our services for the time being. If you have any queries on this decision or anything else, please do not hesitate to contact customer support through our website. Best Regards, WorldRemit Customer Service." So I called and CS first stated that the verification information they asked me over the phone did not match the account. They first stated it was a different phone number, but then stated the date of birth as not the same after asking me for MY BIRTH DATE. I explained, the online form asked for my RECIPIENTS BIRTH DATE, not mine. They still could not resolve this and when I spoke to a supervisor, Andrew, English accent, he simply confirmed they would not reopen the account and would not give the reason because it "would compromise the security of their review."
This is a Colorado based company, but all customer service is out of the Philippines. It's a bogus, inefficient company. Find another method to send money.

Opened an account to send money to Philippines. The online form requests you select either SENDER or RECIPIENT. I selected RECIPIENT and Philippine Pesos. Selected the amount and then had to select gender, BIRTH DATE, email, phone number etc. The transaction went through and I received a confirmation receipt. Later I received an email, (like other complaints on Revdex.com,) copy and pasted here: "Thank you for using WorldRemit. We regret to inform you that your account does not meet our approval criteria and we have therefore suspended your account in accordance with our terms and conditions. Unfortunately we will not be able to provide you with our services for the time being. If you have any queries on this decision or anything else, please do not hesitate to contact customer support through our website. Best Regards, WorldRemit Customer Service." So I called and CS first stated that the verification information they asked me over the phone did not match the account. They first stated it was a different phone number, but then stated the date of birth as not the same after asking me for MY BIRTH DATE. I explained, the online form asked for my RECIPIENTS BIRTH DATE, not mine. They still could not resolve this and when I spoke to a supervisor, Andrew, English accent, he simply confirmed they would not reopen the account and would not give the reason because it "would compromise the security of their review."
This is a Colorado based company, but all customer service is out of the Philippines. It's a bogus, inefficient company. Find another method to send money.

I sent money to my friend of Accra, Ghana in the amount of $494.00 and cancelled this transaction on July 13, in which I spoke with Brandon and he told me that I would get my money back on my debit card within 1 to 3 business days. I contacted Worldremit and they have not refunded my money.

I sent money to my friend of Accra, Ghana in the amount of $494.00 and cancelled this transaction on July 13, in which I spoke with Brandon and he told me that I would get my money back on my debit card within 1 to 3 business days. I contacted Worldremit and they have not refunded my money.

I sent money to my friend of Accra, Ghana in the amount of $494.00 and cancelled this transaction on July 13, in which I spoke with Brandon and he told me that I would get my money back on my debit card within 1 to 3 business days. I contacted Worldremit and they have not refunded my money.

I sent money to my friend of Accra, Ghana in the amount of $494.00 and cancelled this transaction on July 13, in which I spoke with Brandon and he told me that I would get my money back on my debit card within 1 to 3 business days. I contacted Worldremit and they have not refunded my money.

I have used World Remit for 3 years without incident. I send money 3 times a year for children's school fees in Africa. Now, they want a bunch of documents from me saying the Canadian government is insisting they get them. One of them is my NOA from CRA. I contacted Canada Revenue Agency who said under no circumstances should I be giving anyone my SIN number unless they are an employer or CRA. A business cannot demand it in order to provide a service. The customer service rep I spoke with at World Remit about it didn't know her job and gave me all sorts of incorrect information, such as I had reached a cumulative money threshold since I first opened my account in 2015 and that's why I now had to provide my NOA to send money. UHHHHH doubtful!

I have used World Remit for 3 years without incident. I send money 3 times a year for children's school fees in Africa. Now, they want a bunch of documents from me saying the Canadian government is insisting they get them. One of them is my NOA from CRA. I contacted Canada Revenue Agency who said under no circumstances should I be giving anyone my SIN number unless they are an employer or CRA. A business cannot demand it in order to provide a service. The customer service rep I spoke with at World Remit about it didn't know her job and gave me all sorts of incorrect information, such as I had reached a cumulative money threshold since I first opened my account in 2015 and that's why I now had to provide my NOA to send money. UHHHHH doubtful!

I have used World Remit for 3 years without incident. I send money 3 times a year for children's school fees in Africa. Now, they want a bunch of documents from me saying the Canadian government is insisting they get them. One of them is my NOA from CRA. I contacted Canada Revenue Agency who said under no circumstances should I be giving anyone my SIN number unless they are an employer or CRA. A business cannot demand it in order to provide a service. The customer service rep I spoke with at World Remit about it didn't know her job and gave me all sorts of incorrect information, such as I had reached a cumulative money threshold since I first opened my account in 2015 and that's why I now had to provide my NOA to send money. UHHHHH doubtful!

I have used World Remit for 3 years without incident. I send money 3 times a year for children's school fees in Africa. Now, they want a bunch of documents from me saying the Canadian government is insisting they get them. One of them is my NOA from CRA. I contacted Canada Revenue Agency who said under no circumstances should I be giving anyone my SIN number unless they are an employer or CRA. A business cannot demand it in order to provide a service. The customer service rep I spoke with at World Remit about it didn't know her job and gave me all sorts of incorrect information, such as I had reached a cumulative money threshold since I first opened my account in 2015 and that's why I now had to provide my NOA to send money. UHHHHH doubtful!

Reference number ***.
First time using WorldRemit to transfer money, My first and last time.
Worst experience ever. I tried to first send money international, the website was not populating the services available for that country. It kept saying "select service" in the drop down menu. Called customer services. After waiting 40 minutes for an agent, its took her an additional 70 minutes to realize that they did not have a active business license in my state. Work-around, change my address.
Finally sent the money under instant cash pick-up and notify my recipient. She goes to the bank to pick it up as we was both notified it was ready for pick-up. She shows the email to the teller and states that its under "Contact" (3rd party network they use). Teller tells my recipient that there is nothing there under that reference number and says its take 3 days. I tell her to wait another 1-2 hours just in case.
She waits then goes to another bank with the same result. I call customer service again. Wait another 40 minutes for an agent. Try to explain the situation to him and got treated like an it just saying that the money is ready for pick up and no further info.. So I escalated the call. Spoke to a supervisor who advised me that we need to use a different number for the pick up. I say ok I will communicate that to my recipient and conclude the call. She tries this number and it fails as well.
I call back customer services again. Again the long wait time of 40 minutes. And I get an agent with terrible listening skills. She could barely understand the situation and was just spouting off information that made no sense and ofc that the money is ready for pick up. Not in a mood to be patient, I escalate the call again. This supervisor tells me that the number provided to me by his predecessor is a number that is generated by the 3rd party network "Contact" and has absolutely no bearing on picking up the money. Frustrated, I am asking for a solution so this money can be picked up successfully. He states he is going to call the 3rd party partner to try and resolve this situation. Its Sunday over there, no is in the office, I figure I'll have to wait for a work day. I conclude the call and decide to call customer service back during the business hours of my recipient's country.
I call back on Monday, waited 20 minutes on hold and get an agent who immediately offered to call the third party agents and that my recipient should expect a call from their local agent to help resolve the issue. I had to go to work so I trusted her. I tell my recipient to expect said call.
At noon, still no call so I spend my lunch break waiting on hold again waiting for an agent. Again he offers to help by reaching out to the partners. This time I waited on hold while he completed the call. When he got back he advised me that the 3rd party are going to reach out in moment to my recipient. I completed the call and 10 minutes later my recipient calls me and pulls me into a conference call with the 3rd party.
The foreign agent informs her that WorldRemit never released the funds to them to be available for pick up. So this whole time talking to customer services, no one has the brains to investigate the problem. The foreign agent did his thing and she was able to get the money.
I felt very bitter about this situation as this whole ordeal caused quite a bit of stress as we was on a deadline. So I called customer service to find out what kind of nonsensical manner of business do they conduct. I wait again for 20 minutes for an agent. He was most professional and cordial, But I wanted information that he would not be able to provide. So I asked to speak to a supervisor or a manager.
Instead I got a "manager" called Chloe from a call center in the Mountain Timezone. I worked customer services for quite a while but never ever have I had the displeasure of speaking to someone as disgusting as her.
I was trying to explain to her my concern of conducting further business with WorldRemit because of the miss information that was provided to me and the slip ups in their systems. Instead of hearing me out. She was very disrespectful. I was interrupted. Thrown on hold in mid statement, She put majority of my statements in challenge. She danced around my questions. And she was very condescending.
I work in customer services as well. Many different companies. If I ever treated a customer the way she did me, I would be fired on the spot and possibly sued.
When I placed the transaction with WorldRemit, I was very happy because of the cost. But I rather pay more money to another company than be treated like trash. At this point, I requested my account to be cancelled. I will never do business with them again.

Reference number ***.
First time using WorldRemit to transfer money, My first and last time.
Worst experience ever. I tried to first send money international, the website was not populating the services available for that country. It kept saying "select service" in the drop down menu. Called customer services. After waiting 40 minutes for an agent, its took her an additional 70 minutes to realize that they did not have a active business license in my state. Work-around, change my address.
Finally sent the money under instant cash pick-up and notify my recipient. She goes to the bank to pick it up as we was both notified it was ready for pick-up. She shows the email to the teller and states that its under "Contact" (3rd party network they use). Teller tells my recipient that there is nothing there under that reference number and says its take 3 days. I tell her to wait another 1-2 hours just in case.
She waits then goes to another bank with the same result. I call customer service again. Wait another 40 minutes for an agent. Try to explain the situation to him and got treated like an it just saying that the money is ready for pick up and no further info.. So I escalated the call. Spoke to a supervisor who advised me that we need to use a different number for the pick up. I say ok I will communicate that to my recipient and conclude the call. She tries this number and it fails as well.
I call back customer services again. Again the long wait time of 40 minutes. And I get an agent with terrible listening skills. She could barely understand the situation and was just spouting off information that made no sense and ofc that the money is ready for pick up. Not in a mood to be patient, I escalate the call again. This supervisor tells me that the number provided to me by his predecessor is a number that is generated by the 3rd party network "Contact" and has absolutely no bearing on picking up the money. Frustrated, I am asking for a solution so this money can be picked up successfully. He states he is going to call the 3rd party partner to try and resolve this situation. Its Sunday over there, no is in the office, I figure I'll have to wait for a work day. I conclude the call and decide to call customer service back during the business hours of my recipient's country.
I call back on Monday, waited 20 minutes on hold and get an agent who immediately offered to call the third party agents and that my recipient should expect a call from their local agent to help resolve the issue. I had to go to work so I trusted her. I tell my recipient to expect said call.
At noon, still no call so I spend my lunch break waiting on hold again waiting for an agent. Again he offers to help by reaching out to the partners. This time I waited on hold while he completed the call. When he got back he advised me that the 3rd party are going to reach out in moment to my recipient. I completed the call and 10 minutes later my recipient calls me and pulls me into a conference call with the 3rd party.
The foreign agent informs her that WorldRemit never released the funds to them to be available for pick up. So this whole time talking to customer services, no one has the brains to investigate the problem. The foreign agent did his thing and she was able to get the money.
I felt very bitter about this situation as this whole ordeal caused quite a bit of stress as we was on a deadline. So I called customer service to find out what kind of nonsensical manner of business do they conduct. I wait again for 20 minutes for an agent. He was most professional and cordial, But I wanted information that he would not be able to provide. So I asked to speak to a supervisor or a manager.
Instead I got a "manager" called Chloe from a call center in the Mountain Timezone. I worked customer services for quite a while but never ever have I had the displeasure of speaking to someone as disgusting as her.
I was trying to explain to her my concern of conducting further business with WorldRemit because of the miss information that was provided to me and the slip ups in their systems. Instead of hearing me out. She was very disrespectful. I was interrupted. Thrown on hold in mid statement, She put majority of my statements in challenge. She danced around my questions. And she was very condescending.
I work in customer services as well. Many different companies. If I ever treated a customer the way she did me, I would be fired on the spot and possibly sued.
When I placed the transaction with WorldRemit, I was very happy because of the cost. But I rather pay more money to another company than be treated like trash. At this point, I requested my account to be cancelled. I will never do business with them again.

Reference number ***.
First time using WorldRemit to transfer money, My first and last time.
Worst experience ever. I tried to first send money international, the website was not populating the services available for that country. It kept saying "select service" in the drop down menu. Called customer services. After waiting 40 minutes for an agent, its took her an additional 70 minutes to realize that they did not have a active business license in my state. Work-around, change my address.
Finally sent the money under instant cash pick-up and notify my recipient. She goes to the bank to pick it up as we was both notified it was ready for pick-up. She shows the email to the teller and states that its under "Contact" (3rd party network they use). Teller tells my recipient that there is nothing there under that reference number and says its take 3 days. I tell her to wait another 1-2 hours just in case.
She waits then goes to another bank with the same result. I call customer service again. Wait another 40 minutes for an agent. Try to explain the situation to him and got treated like an it just saying that the money is ready for pick up and no further info.. So I escalated the call. Spoke to a supervisor who advised me that we need to use a different number for the pick up. I say ok I will communicate that to my recipient and conclude the call. She tries this number and it fails as well.
I call back customer services again. Again the long wait time of 40 minutes. And I get an agent with terrible listening skills. She could barely understand the situation and was just spouting off information that made no sense and ofc that the money is ready for pick up. Not in a mood to be patient, I escalate the call again. This supervisor tells me that the number provided to me by his predecessor is a number that is generated by the 3rd party network "Contact" and has absolutely no bearing on picking up the money. Frustrated, I am asking for a solution so this money can be picked up successfully. He states he is going to call the 3rd party partner to try and resolve this situation. Its Sunday over there, no is in the office, I figure I'll have to wait for a work day. I conclude the call and decide to call customer service back during the business hours of my recipient's country.
I call back on Monday, waited 20 minutes on hold and get an agent who immediately offered to call the third party agents and that my recipient should expect a call from their local agent to help resolve the issue. I had to go to work so I trusted her. I tell my recipient to expect said call.
At noon, still no call so I spend my lunch break waiting on hold again waiting for an agent. Again he offers to help by reaching out to the partners. This time I waited on hold while he completed the call. When he got back he advised me that the 3rd party are going to reach out in moment to my recipient. I completed the call and 10 minutes later my recipient calls me and pulls me into a conference call with the 3rd party.
The foreign agent informs her that WorldRemit never released the funds to them to be available for pick up. So this whole time talking to customer services, no one has the brains to investigate the problem. The foreign agent did his thing and she was able to get the money.
I felt very bitter about this situation as this whole ordeal caused quite a bit of stress as we was on a deadline. So I called customer service to find out what kind of nonsensical manner of business do they conduct. I wait again for 20 minutes for an agent. He was most professional and cordial, But I wanted information that he would not be able to provide. So I asked to speak to a supervisor or a manager.
Instead I got a "manager" called Chloe from a call center in the Mountain Timezone. I worked customer services for quite a while but never ever have I had the displeasure of speaking to someone as disgusting as her.
I was trying to explain to her my concern of conducting further business with WorldRemit because of the miss information that was provided to me and the slip ups in their systems. Instead of hearing me out. She was very disrespectful. I was interrupted. Thrown on hold in mid statement, She put majority of my statements in challenge. She danced around my questions. And she was very condescending.
I work in customer services as well. Many different companies. If I ever treated a customer the way she did me, I would be fired on the spot and possibly sued.
When I placed the transaction with WorldRemit, I was very happy because of the cost. But I rather pay more money to another company than be treated like trash. At this point, I requested my account to be cancelled. I will never do business with them again.

Reference number ***.
First time using WorldRemit to transfer money, My first and last time.
Worst experience ever. I tried to first send money international, the website was not populating the services available for that country. It kept saying "select service" in the drop down menu. Called customer services. After waiting 40 minutes for an agent, its took her an additional 70 minutes to realize that they did not have a active business license in my state. Work-around, change my address.
Finally sent the money under instant cash pick-up and notify my recipient. She goes to the bank to pick it up as we was both notified it was ready for pick-up. She shows the email to the teller and states that its under "Contact" (3rd party network they use). Teller tells my recipient that there is nothing there under that reference number and says its take 3 days. I tell her to wait another 1-2 hours just in case.
She waits then goes to another bank with the same result. I call customer service again. Wait another 40 minutes for an agent. Try to explain the situation to him and got treated like an it just saying that the money is ready for pick up and no further info.. So I escalated the call. Spoke to a supervisor who advised me that we need to use a different number for the pick up. I say ok I will communicate that to my recipient and conclude the call. She tries this number and it fails as well.
I call back customer services again. Again the long wait time of 40 minutes. And I get an agent with terrible listening skills. She could barely understand the situation and was just spouting off information that made no sense and ofc that the money is ready for pick up. Not in a mood to be patient, I escalate the call again. This supervisor tells me that the number provided to me by his predecessor is a number that is generated by the 3rd party network "Contact" and has absolutely no bearing on picking up the money. Frustrated, I am asking for a solution so this money can be picked up successfully. He states he is going to call the 3rd party partner to try and resolve this situation. Its Sunday over there, no is in the office, I figure I'll have to wait for a work day. I conclude the call and decide to call customer service back during the business hours of my recipient's country.
I call back on Monday, waited 20 minutes on hold and get an agent who immediately offered to call the third party agents and that my recipient should expect a call from their local agent to help resolve the issue. I had to go to work so I trusted her. I tell my recipient to expect said call.
At noon, still no call so I spend my lunch break waiting on hold again waiting for an agent. Again he offers to help by reaching out to the partners. This time I waited on hold while he completed the call. When he got back he advised me that the 3rd party are going to reach out in moment to my recipient. I completed the call and 10 minutes later my recipient calls me and pulls me into a conference call with the 3rd party.
The foreign agent informs her that WorldRemit never released the funds to them to be available for pick up. So this whole time talking to customer services, no one has the brains to investigate the problem. The foreign agent did his thing and she was able to get the money.
I felt very bitter about this situation as this whole ordeal caused quite a bit of stress as we was on a deadline. So I called customer service to find out what kind of nonsensical manner of business do they conduct. I wait again for 20 minutes for an agent. He was most professional and cordial, But I wanted information that he would not be able to provide. So I asked to speak to a supervisor or a manager.
Instead I got a "manager" called Chloe from a call center in the Mountain Timezone. I worked customer services for quite a while but never ever have I had the displeasure of speaking to someone as disgusting as her.
I was trying to explain to her my concern of conducting further business with WorldRemit because of the miss information that was provided to me and the slip ups in their systems. Instead of hearing me out. She was very disrespectful. I was interrupted. Thrown on hold in mid statement, She put majority of my statements in challenge. She danced around my questions. And she was very condescending.
I work in customer services as well. Many different companies. If I ever treated a customer the way she did me, I would be fired on the spot and possibly sued.
When I placed the transaction with WorldRemit, I was very happy because of the cost. But I rather pay more money to another company than be treated like trash. At this point, I requested my account to be cancelled. I will never do business with them again.

I opened an account with WorldRemit Corp a few years ago because *** was taking a long time to process my request. WorldRemit Corp for whatever reason denied the request without any real reason other than "You did not meet our approval process and we cannot tell you why for security reasons" This is not satisfactory because *** is equally a big company yet I am approved and also my wife recently registered with WorldRemit Corp using my home address and details and they accepted and approved her for the service.

What is the point if I can use my wife's WorldRemit account to send money anyway or use a friend's account. Where is the security concern and of what use is their criteria if the same "unapproved" person can send money through their system anyway? A blacklist of an individual for unclear reasons is not acceptable. It is not appropriate for them to hold on to my information when they are not going to provide me the service and use my information for further blacklist or denial of service.

I opened an account with WorldRemit Corp a few years ago because *** was taking a long time to process my request. WorldRemit Corp for whatever reason denied the request without any real reason other than "You did not meet our approval process and we cannot tell you why for security reasons" This is not satisfactory because *** is equally a big company yet I am approved and also my wife recently registered with WorldRemit Corp using my home address and details and they accepted and approved her for the service.

What is the point if I can use my wife's WorldRemit account to send money anyway or use a friend's account. Where is the security concern and of what use is their criteria if the same "unapproved" person can send money through their system anyway? A blacklist of an individual for unclear reasons is not acceptable. It is not appropriate for them to hold on to my information when they are not going to provide me the service and use my information for further blacklist or denial of service.

I opened an account with WorldRemit Corp a few years ago because *** was taking a long time to process my request. WorldRemit Corp for whatever reason denied the request without any real reason other than "You did not meet our approval process and we cannot tell you why for security reasons" This is not satisfactory because *** is equally a big company yet I am approved and also my wife recently registered with WorldRemit Corp using my home address and details and they accepted and approved her for the service.

What is the point if I can use my wife's WorldRemit account to send money anyway or use a friend's account. Where is the security concern and of what use is their criteria if the same "unapproved" person can send money through their system anyway? A blacklist of an individual for unclear reasons is not acceptable. It is not appropriate for them to hold on to my information when they are not going to provide me the service and use my information for further blacklist or denial of service.