WorldRemit

World Remit customer service is an unjust Kafkaesque mess.

I tried sending a small amount of cash to family in the Philippines, but they stopped the payment and banned my account, and this is after a previous successful transaction. I called them up and they would not tell me why my account was banned, but that I've violated their terms and conditions, and when I asked any question on particulars to figure out what on earth happened they simply redirected me to review the whole of the end-user agreement to puzzle out where I might have gone wrong with zero guidance.

I asked for an appeal, they gave no info on what this appeal entails, and eventually it was rejected. Absolutely no indication on what went wrong or why - I'm banned for life (acknowledged by the representatives) for what probably was some faulty machine-learning heuristic on their backend that redflagged my transactions.

If we were to compare this to public litigation, it's read as: I'm not able to review evidence against me, I'm trialed in a secret court, and found guilty to unknown charges. Insanity.

What's worse is all the personal details I've provided cannot be deleted from their systems. Once they get hacked my details will be there to unload onto the darknet.

These people are incompetent, unreasonable, and alienate their userbase. I suggest investors short them if they ever file an IPO.

Worse money transfer company ever,stay away from them. They will take you money and cancel your transactions while you are in an emergency and give you pieces of crap as the reason they cancel your transactions.

Take days to refund your money but were quick to take it out of your account,worse service ever.

Worse money transfer company ever,stay away from them. They will take you money and cancel your transactions while you are in an emergency and give you pieces of crap as the reason they cancel your transactions.

Take days to refund your money but were quick to take it out of your account,worse service ever.

Worse money transfer company ever,stay away from them. They will take you money and cancel your transactions while you are in an emergency and give you pieces of crap as the reason they cancel your transactions.

Take days to refund your money but were quick to take it out of your account,worse service ever.

Worse money transfer company ever,stay away from them. They will take you money and cancel your transactions while you are in an emergency and give you pieces of crap as the reason they cancel your transactions.

Take days to refund your money but were quick to take it out of your account,worse service ever.

Please avoid this company at all cost. They canceled my online transaction without reason and also suspended my account. I called them to understand the reason for this and their response was ''no answer''

My money was hanging in the cloud for 3 business days and also my family member did not receive this money
If I could score them minus 1 it would have been appropriate. I am also reporting them to business bureau for indescent business practices

Please avoid this company at all cost. They canceled my online transaction without reason and also suspended my account. I called them to understand the reason for this and their response was ''no answer''

My money was hanging in the cloud for 3 business days and also my family member did not receive this money
If I could score them minus 1 it would have been appropriate. I am also reporting them to business bureau for indescent business practices

Please avoid this company at all cost. They canceled my online transaction without reason and also suspended my account. I called them to understand the reason for this and their response was ''no answer''

My money was hanging in the cloud for 3 business days and also my family member did not receive this money
If I could score them minus 1 it would have been appropriate. I am also reporting them to business bureau for indescent business practices

Please avoid this company at all cost. They canceled my online transaction without reason and also suspended my account. I called them to understand the reason for this and their response was ''no answer''

My money was hanging in the cloud for 3 business days and also my family member did not receive this money
If I could score them minus 1 it would have been appropriate. I am also reporting them to business bureau for indescent business practices

I needed to send money to a friend who is in another country. Through an internet search I discovered WorldRemit I signed up for an account. As part of the sign-up process, I had to provide Personal Identifying Information (PII) such my full name, home address, phone number, email address, date of birth, and debit card number. This is fairly normal when signing up for financial services for transferring money. However, immediately after opening an account, providing all the PII, and attempting to send the money to my friend, WorldRemit placed a hold on my account for the amount I wished to transfer and their service fee and then closed my account with them. They sent me a generic email saying that they have terminated my account and will not do business with me. I tracked down a customer service number and called to find out what was going on. The person I eventually talked to made me provide all the PII again before letting me even explain why I was calling. After providing the PII again and said that I want a refund on the money the are holding from my account and an explanation of why my account was terminated. The customer service agent said that they do not discuss why they terminate accounts but that he would refer my case to their review department.

A few hours later I received an email from a reviewing agent saying that my account was suspended and they will not provide any other details. The reviewing agent will not respond to any other emails I send.

This business seems very much like a scam. They collect very valuable Personally Identifying Information and then immediately close the account for unspecified reasons. On the off chance that they are a legitimate business I am filing this complaint. If it is not resolved, I will be filing a fraud report with the Revdex.com and my state AG.

I needed to send money to a friend who is in another country. Through an internet search I discovered WorldRemit I signed up for an account. As part of the sign-up process, I had to provide Personal Identifying Information (PII) such my full name, home address, phone number, email address, date of birth, and debit card number. This is fairly normal when signing up for financial services for transferring money. However, immediately after opening an account, providing all the PII, and attempting to send the money to my friend, WorldRemit placed a hold on my account for the amount I wished to transfer and their service fee and then closed my account with them. They sent me a generic email saying that they have terminated my account and will not do business with me. I tracked down a customer service number and called to find out what was going on. The person I eventually talked to made me provide all the PII again before letting me even explain why I was calling. After providing the PII again and said that I want a refund on the money the are holding from my account and an explanation of why my account was terminated. The customer service agent said that they do not discuss why they terminate accounts but that he would refer my case to their review department.

A few hours later I received an email from a reviewing agent saying that my account was suspended and they will not provide any other details. The reviewing agent will not respond to any other emails I send.

This business seems very much like a scam. They collect very valuable Personally Identifying Information and then immediately close the account for unspecified reasons. On the off chance that they are a legitimate business I am filing this complaint. If it is not resolved, I will be filing a fraud report with the Revdex.com and my state AG.

I needed to send money to a friend who is in another country. Through an internet search I discovered WorldRemit I signed up for an account. As part of the sign-up process, I had to provide Personal Identifying Information (PII) such my full name, home address, phone number, email address, date of birth, and debit card number. This is fairly normal when signing up for financial services for transferring money. However, immediately after opening an account, providing all the PII, and attempting to send the money to my friend, WorldRemit placed a hold on my account for the amount I wished to transfer and their service fee and then closed my account with them. They sent me a generic email saying that they have terminated my account and will not do business with me. I tracked down a customer service number and called to find out what was going on. The person I eventually talked to made me provide all the PII again before letting me even explain why I was calling. After providing the PII again and said that I want a refund on the money the are holding from my account and an explanation of why my account was terminated. The customer service agent said that they do not discuss why they terminate accounts but that he would refer my case to their review department.

A few hours later I received an email from a reviewing agent saying that my account was suspended and they will not provide any other details. The reviewing agent will not respond to any other emails I send.

This business seems very much like a scam. They collect very valuable Personally Identifying Information and then immediately close the account for unspecified reasons. On the off chance that they are a legitimate business I am filing this complaint. If it is not resolved, I will be filing a fraud report with the Revdex.com and my state AG.

I needed to send money to a friend who is in another country. Through an internet search I discovered WorldRemit I signed up for an account. As part of the sign-up process, I had to provide Personal Identifying Information (PII) such my full name, home address, phone number, email address, date of birth, and debit card number. This is fairly normal when signing up for financial services for transferring money. However, immediately after opening an account, providing all the PII, and attempting to send the money to my friend, WorldRemit placed a hold on my account for the amount I wished to transfer and their service fee and then closed my account with them. They sent me a generic email saying that they have terminated my account and will not do business with me. I tracked down a customer service number and called to find out what was going on. The person I eventually talked to made me provide all the PII again before letting me even explain why I was calling. After providing the PII again and said that I want a refund on the money the are holding from my account and an explanation of why my account was terminated. The customer service agent said that they do not discuss why they terminate accounts but that he would refer my case to their review department.

A few hours later I received an email from a reviewing agent saying that my account was suspended and they will not provide any other details. The reviewing agent will not respond to any other emails I send.

This business seems very much like a scam. They collect very valuable Personally Identifying Information and then immediately close the account for unspecified reasons. On the off chance that they are a legitimate business I am filing this complaint. If it is not resolved, I will be filing a fraud report with the Revdex.com and my state AG.

They blocked my account after I uploaded the money. I called their support and they started a very long verification process. When I told them everything, they said they can not verify my details. Their email support replies after 7 days. Now my money is stuck. My bank says that they can not cancel the transaction as it has been kept on hold by them. It seems like I have to wait a month to get the money back. My question is why don't you disable accounts when they are created. Why do you disable accounts when we upload the money? Stay away from them else you will lose your money.

They blocked my account after I uploaded the money. I called their support and they started a very long verification process. When I told them everything, they said they can not verify my details. Their email support replies after 7 days. Now my money is stuck. My bank says that they can not cancel the transaction as it has been kept on hold by them. It seems like I have to wait a month to get the money back. My question is why don't you disable accounts when they are created. Why do you disable accounts when we upload the money? Stay away from them else you will lose your money.

They blocked my account after I uploaded the money. I called their support and they started a very long verification process. When I told them everything, they said they can not verify my details. Their email support replies after 7 days. Now my money is stuck. My bank says that they can not cancel the transaction as it has been kept on hold by them. It seems like I have to wait a month to get the money back. My question is why don't you disable accounts when they are created. Why do you disable accounts when we upload the money? Stay away from them else you will lose your money.

They blocked my account after I uploaded the money. I called their support and they started a very long verification process. When I told them everything, they said they can not verify my details. Their email support replies after 7 days. Now my money is stuck. My bank says that they can not cancel the transaction as it has been kept on hold by them. It seems like I have to wait a month to get the money back. My question is why don't you disable accounts when they are created. Why do you disable accounts when we upload the money? Stay away from them else you will lose your money.

Case# ***. On July 9, 2018 I attempted to send money to the Philippines in the amount of $195.26. On the same day, I received an email that my transaction has been cancelled because my name (***) does not match the account holder's name of the bank the money is being drawn from (*** - my mom's account) I had permission to use my Mom's account because I am not comfortable entering my bank information on WorldRemit website because my banking info is also connected to my savings and other investment accounts. Meanwhile, my Mom's account is just checking with less than $700 balance at any given time. Eventhough the transaction was cancelled, the money was drawn from the bank account on July 11. I contacted WorldRemit and was told they will research what happened and that I need to send them the bank statement showing the money was taken. I compiled. I even checked if the recipient has the money, the recipient did not. On August 3rd, I received an email stating that the "funds will be manually refunded due to a connectivity issue with the original refund attempt that was discovered." Well, it is now August 13 and I have not yet seen the money! What is WorldRemit doing?

Case# ***. On July 9, 2018 I attempted to send money to the Philippines in the amount of $195.26. On the same day, I received an email that my transaction has been cancelled because my name (***) does not match the account holder's name of the bank the money is being drawn from (*** - my mom's account) I had permission to use my Mom's account because I am not comfortable entering my bank information on WorldRemit website because my banking info is also connected to my savings and other investment accounts. Meanwhile, my Mom's account is just checking with less than $700 balance at any given time. Eventhough the transaction was cancelled, the money was drawn from the bank account on July 11. I contacted WorldRemit and was told they will research what happened and that I need to send them the bank statement showing the money was taken. I compiled. I even checked if the recipient has the money, the recipient did not. On August 3rd, I received an email stating that the "funds will be manually refunded due to a connectivity issue with the original refund attempt that was discovered." Well, it is now August 13 and I have not yet seen the money! What is WorldRemit doing?

Case# ***. On July 9, 2018 I attempted to send money to the Philippines in the amount of $195.26. On the same day, I received an email that my transaction has been cancelled because my name (***) does not match the account holder's name of the bank the money is being drawn from (*** - my mom's account) I had permission to use my Mom's account because I am not comfortable entering my bank information on WorldRemit website because my banking info is also connected to my savings and other investment accounts. Meanwhile, my Mom's account is just checking with less than $700 balance at any given time. Eventhough the transaction was cancelled, the money was drawn from the bank account on July 11. I contacted WorldRemit and was told they will research what happened and that I need to send them the bank statement showing the money was taken. I compiled. I even checked if the recipient has the money, the recipient did not. On August 3rd, I received an email stating that the "funds will be manually refunded due to a connectivity issue with the original refund attempt that was discovered." Well, it is now August 13 and I have not yet seen the money! What is WorldRemit doing?