[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I have since received warranty paperwork by email and they state they are shipping me a new mount. I will attribute the non-authorized dealer complaint to myself as I did not research before purchasing.
Regards,
[redacted]
I think there was a misunderstanding between you and ted, we've been using [redacted] for so many years and they have never installed any TV or even put it on a stand. White glove delivery means it goes on a private truck, they call you before hand...
to schedule an appointment, they bring it in to your home they take the lid of and plug it and make sure it turns on and no crack to the screen and if there is a crack they will pack it up and bring it back with them. You dont have to wait for the claim to be approved you get a replacement sent out that day or the following day. That's $200 you paid wasn't just for the white glove, white glove was for $49.99 and insurance on the TV cost $150 and ted gave you an excellent price its usually much more. I contacted you and left you a message to see what I could do for you never got a call back. I will go ahead and refund you $50. We are not here to misled intentionally we care very much about our customers and we are here to for them.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Still not happy with the way they try the blatant bait and switch tactics and after reading other responses see this is not a isolated incident. Think their state attorney general, or FTC’s Bureau of Consumer Protection need to investigate their business practices, as it purely unacceptable and ran like a organized crime outfit. However did get my money back, by making a few phone calls to [redacted]. If it wasn't for them, more likely still be waiting for a refund. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are sorry [redacted] wants to return his camera. I have been in communication with him and have sent him a prepaid label to return the camera. We agreed to a full refund upon receipt of the camera. [redacted] agreed to close his complaint.Thank You[redacted]Abe's of...
We have tried to reach [redacted] multiple times to discuss his concerns. We left multiple message for him to call us back so we can review the complaint he submitted. We do offer 2 models of the TV. After discussing his options with the salesman the customer agreed that the more expensive models...
would suit his purpose since the model offered a better warranty and a few additional features. We would like him to call us back ASAP to resolve the complaint. [redacted]my customer service representative has been trying to reach him. His direct phone number is [redacted] ext [redacted] if he cant reach him he can send an email to [redacted] with a request for an immediate call back. Our goal is to satisfy our customer and make sure they have a good experiences. We look forward to working out this complaint with the customerWe left a message for him today as well, as yesterday most recentlyThank You[redacted]Abe's of Maine[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
[redacted]As per you discussion with [redacted] he has agreed to discount your order by $215.0. Please with draw the complaint as agreed.We appreciate your business and look forward to servicing you in the futureThankYou[redacted]Westpark Electronics LLC.D/B/A...
Abe's of Maine[redacted]
[redacted]
[redacted]
[redacted]
HiWe are not showing any order was placed or charged under this name. Our online ad state clearly whether an item is an import or USA warranty.We are sorry for any confusionThank You[redacted]Westpark Electronicsdba Abe's of Maine[redacted]
Complaint: [redacted]
I am rejecting this response because: The order process required the inputing of my zip code prior to finalizing the order. The business should have informed me during the order process and prior to finalizing the order they could not make the delivery to my zip code. Instead, they allowed the order to proceed and did not inform me they could not fulfill the order. When the product failed to be delivered by the date promise, I called the business. The first indication from the business was that I had ordered a monitor instead of a TV and the TV would be more expensive. Since I had documentation showing the exact model number in the order was a TV, I was put on hold. Only then did the business inform me they could not deliver to my zip code.I requested they solve the delivery problem and fulfill the order. Weeks passed with nothing coming from the business.I finally cancelled the order due to their refusal to fulfill their commitment.I do not want to do business with a company that appears to be unethical and/or makes false promises or commitments and/or is unreliable in fulfilling orders. As such, a gift certificate from the business is worthless to me.
Regards,
[redacted]
We are sorry [redacted] did not properly read the return policy before agreeing to the terms and conditions before checking out on the website. The terms and conditions which were checked by [redacted] stated she had 7 days after receipt to return the camera and a 15% restocking fee...
would apply. You can not check out if you do not agree to the terms and condition. [redacted] contacted us nearly 30 days after the purchase to return the camera. We have reached out to her and have agreed to take back the camera and waive the restocking fee as a good faith effort to resolve this complaint. Upon receipt back of the merchandise we will refund the order in full.Thank YouNancy M[redacted]Westpark Electronics LLCDBA Abe's Of Maine[redacted]
[redacted] reached customer service yesterday to cancel his order. We pulled his order from the shipping department. We cancelled his order yesterday and email him that his order was cancelled. We also sent him the attached confirmation from the credit card processor that the charges were...
voided. We are sorry he wanted to cancel his order. It was already cancelled and voided prior to this complaint. The cancellation confirmation came from [redacted] at 3:32 pm 02/16/15. Please let me know if you need any further assistance.Thank You[redacted]Abe's of Maine[redacted]
that you were on hold for 40 minutes we truly care about our customers your order is canceled and was refunded yesterday $705. An email was sent to you confirming your order was canceled and refunded. Please accept my apologizes.
Your comments regarding the service you received at our store are very important to us. We want customers to enjoy shopping at Abe's of Maine.report of a disturbing experience with one of our sales persons is a serious concern for us. First, let us express our deepest apologies. You...
deserve only the best service, especially when you visit Abe's of Maine. Second, I had our customer Representative try to reach out to you and come to an agreement. You refused all our offers.Our offer still stand we can offer you a $40 discount and in addition a 3 year warranty for your TV.Thank You[redacted]Abe's of Maine[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi, I am sorry you didn't receive the email we sent you regarding the cancellation. It might have went your your spam folder.I am showing this order was cancelled and you were not not charged. Please let me know if you require any additional information.Thank You[redacted]Abe's...
[redacted] we have tried to reach you multiple time regarding your order. I can help you replace the order if you contact me directly at [redacted] ext [redacted] We honor all prices on our website.If you cant reach me you can call [redacted] and speak to [redacted]...
[redacted] to replace his orderThank You[redacted]Abe's of Maine[redacted]
Hi [redacted]We tried to reach you via phone and email on 1/28 and 2/4. [redacted] left you a message to call him back. I am sorry you are unhappy with your purchase we have issue you a return ra which we emailed you. You will receive a full refund upon receipt of the merchandise back. Please follow...
the directions on the attached form.Thank You[redacted]WestPark Electronicsdba Abe's of Maine[redacted]
We hope you'll accept our sincerest apologies for the inconvenience this error has caused, and we'd like to offer you a $50 gift card. We recently had to sever our relationship with our [redacted] carrier that went to certain states and remote destinations, due to excessive damages....
The current [redacted] carrier we use for large televisions. is [redacted] if you click on the coverage search it shows what areas they deliver to. Any televisions under 55" we can use [redacted] to deliver. They go to all zip codes. We are still looking for looking to find an additional [redacted] carrier to deliver to additional zip codes. On our policy we state we will contact you if we are unable to deliver to you zipcde, this only applier to shipments that need to ship [redacted] carrier .Please email [redacted] with your order number.to obtain your gift card The gift card is valid for one year.Thank You[redacted]WestPark Electronicsdba Abe's of Maine[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted]I wanted to apologize to you for the bad service or any misunderstanding you had when placing your order. We strongly believe that the customer comes first and that customer service is vital, so it saddened me when you told me that [redacted] treated you with such bad service....
Our customer service agent [redacted] tried to reach you via phone a couple of times to discuss the issue you having with this order. He hasn't been able to reach you. You can reach out to [redacted] directly at [redacted] ext [redacted] to replace your order. He is expecting your phone call. We look forward to serving you. You can also contact me directly at [redacted]Thank You[redacted]Westpark Electronics LLC.D/B/A Abe's of Maine[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I have since received warranty paperwork by email and they state they are shipping me a new mount. I will attribute the non-authorized dealer complaint to myself as I did not research before purchasing.
Regards,
[redacted]
Dear [redacted]
I think there was a misunderstanding between you and ted, we've been using [redacted] for so many years and they have never installed any TV or even put it on a stand. White glove delivery means it goes on a private truck, they call you before hand...
to schedule an appointment, they bring it in to your home they take the lid of and plug it and make sure it turns on and no crack to the screen and if there is a crack they will pack it up and bring it back with them. You dont have to wait for the claim to be approved you get a replacement sent out that day or the following day. That's $200 you paid wasn't just for the white glove, white glove was for $49.99 and insurance on the TV cost $150 and ted gave you an excellent price its usually much more. I contacted you and left you a message to see what I could do for you never got a call back. I will go ahead and refund you $50. We are not here to misled intentionally we care very much about our customers and we are here to for them.
Thank you [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Still not happy with the way they try the blatant bait and switch tactics and after reading other responses see this is not a isolated incident. Think their state attorney general, or FTC’s Bureau of Consumer Protection need to investigate their business practices, as it purely unacceptable and ran like a organized crime outfit. However did get my money back, by making a few phone calls to [redacted]. If it wasn't for them, more likely still be waiting for a refund. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are sorry [redacted] wants to return his camera. I have been in communication with him and have sent him a prepaid label to return the camera. We agreed to a full refund upon receipt of the camera. [redacted] agreed to close his complaint.Thank You[redacted]Abe's of...
Maine[redacted]
We have tried to reach [redacted] multiple times to discuss his concerns. We left multiple message for him to call us back so we can review the complaint he submitted. We do offer 2 models of the TV. After discussing his options with the salesman the customer agreed that the more expensive models...
would suit his purpose since the model offered a better warranty and a few additional features. We would like him to call us back ASAP to resolve the complaint. [redacted]my customer service representative has been trying to reach him. His direct phone number is [redacted] ext [redacted] if he cant reach him he can send an email to [redacted] with a request for an immediate call back. Our goal is to satisfy our customer and make sure they have a good experiences. We look forward to working out this complaint with the customerWe left a message for him today as well, as yesterday most recentlyThank You[redacted]Abe's of Maine[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
[redacted]As per you discussion with [redacted] he has agreed to discount your order by $215.0. Please with draw the complaint as agreed.We appreciate your business and look forward to servicing you in the futureThankYou[redacted]Westpark Electronics LLC.D/B/A...
Abe's of Maine[redacted]
[redacted]
[redacted]
[redacted]
HiWe are not showing any order was placed or charged under this name. Our online ad state clearly whether an item is an import or USA warranty.We are sorry for any confusionThank You[redacted]Westpark Electronicsdba Abe's of Maine[redacted]
Complaint: [redacted]
I am rejecting this response because: The order process required the inputing of my zip code prior to finalizing the order. The business should have informed me during the order process and prior to finalizing the order they could not make the delivery to my zip code. Instead, they allowed the order to proceed and did not inform me they could not fulfill the order. When the product failed to be delivered by the date promise, I called the business. The first indication from the business was that I had ordered a monitor instead of a TV and the TV would be more expensive. Since I had documentation showing the exact model number in the order was a TV, I was put on hold. Only then did the business inform me they could not deliver to my zip code.I requested they solve the delivery problem and fulfill the order. Weeks passed with nothing coming from the business.I finally cancelled the order due to their refusal to fulfill their commitment.I do not want to do business with a company that appears to be unethical and/or makes false promises or commitments and/or is unreliable in fulfilling orders. As such, a gift certificate from the business is worthless to me.
Regards,
[redacted]
We are sorry [redacted] did not properly read the return policy before agreeing to the terms and conditions before checking out on the website. The terms and conditions which were checked by [redacted] stated she had 7 days after receipt to return the camera and a 15% restocking fee...
would apply. You can not check out if you do not agree to the terms and condition. [redacted] contacted us nearly 30 days after the purchase to return the camera. We have reached out to her and have agreed to take back the camera and waive the restocking fee as a good faith effort to resolve this complaint. Upon receipt back of the merchandise we will refund the order in full.Thank YouNancy M[redacted]Westpark Electronics LLCDBA Abe's Of Maine[redacted]
[redacted] reached customer service yesterday to cancel his order. We pulled his order from the shipping department. We cancelled his order yesterday and email him that his order was cancelled. We also sent him the attached confirmation from the credit card processor that the charges were...
voided. We are sorry he wanted to cancel his order. It was already cancelled and voided prior to this complaint. The cancellation confirmation came from [redacted] at 3:32 pm 02/16/15. Please let me know if you need any further assistance.Thank You[redacted]Abe's of Maine[redacted]
Hello [redacted]
I apologize...
that you were on hold for 40 minutes we truly care about our customers your order is canceled and was refunded yesterday $705. An email was sent to you confirming your order was canceled and refunded. Please accept my apologizes.
Thank youSally D[redacted]
Your comments regarding the service you received at our store are very important to us. We want customers to enjoy shopping at Abe's of Maine.report of a disturbing experience with one of our sales persons is a serious concern for us. First, let us express our deepest apologies. You...
deserve only the best service, especially when you visit Abe's of Maine. Second, I had our customer Representative try to reach out to you and come to an agreement. You refused all our offers.Our offer still stand we can offer you a $40 discount and in addition a 3 year warranty for your TV.Thank You[redacted]Abe's of Maine[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi, I am sorry you didn't receive the email we sent you regarding the cancellation. It might have went your your spam folder.I am showing this order was cancelled and you were not not charged. Please let me know if you require any additional information.Thank You[redacted]Abe's...
Of Maine[redacted]
[redacted] we have tried to reach you multiple time regarding your order. I can help you replace the order if you contact me directly at [redacted] ext [redacted] We honor all prices on our website.If you cant reach me you can call [redacted] and speak to [redacted]...
[redacted] to replace his orderThank You[redacted]Abe's of Maine[redacted]
Hi [redacted]We tried to reach you via phone and email on 1/28 and 2/4. [redacted] left you a message to call him back. I am sorry you are unhappy with your purchase we have issue you a return ra which we emailed you. You will receive a full refund upon receipt of the merchandise back. Please follow...
the directions on the attached form.Thank You[redacted]WestPark Electronicsdba Abe's of Maine[redacted]
We hope you'll accept our sincerest apologies for the inconvenience this error has caused, and we'd like to offer you a $50 gift card. We recently had to sever our relationship with our [redacted] carrier that went to certain states and remote destinations, due to excessive damages....
The current [redacted] carrier we use for large televisions. is [redacted] if you click on the coverage search it shows what areas they deliver to. Any televisions under 55" we can use [redacted] to deliver. They go to all zip codes. We are still looking for looking to find an additional [redacted] carrier to deliver to additional zip codes. On our policy we state we will contact you if we are unable to deliver to you zipcde, this only applier to shipments that need to ship [redacted] carrier .Please email [redacted] with your order number.to obtain your gift card The gift card is valid for one year.Thank You[redacted]WestPark Electronicsdba Abe's of Maine[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted]I wanted to apologize to you for the bad service or any misunderstanding you had when placing your order. We strongly believe that the customer comes first and that customer service is vital, so it saddened me when you told me that [redacted] treated you with such bad service....
Our customer service agent [redacted] tried to reach you via phone a couple of times to discuss the issue you having with this order. He hasn't been able to reach you. You can reach out to [redacted] directly at [redacted] ext [redacted] to replace your order. He is expecting your phone call. We look forward to serving you. You can also contact me directly at [redacted]Thank You[redacted]Westpark Electronics LLC.D/B/A Abe's of Maine[redacted]