Ordered a Samsung TV on line, they then sent an email to call and verify the order, when I called they said I had ordered a commercial version(never stated in there website) and that another dollars would be required for a residential versionI cancelled the order right there on the phoneAbsolutely awful way to conduct businessI would advise all to shop any where else but Abes of Maine
I had purchased TV's from them prior to the change of ownership in July w/o a problem , it appears the ownership led to a change in honesty and customer service
Abes of Maine is one of the worst places to buy TV's Once you make a purchase you will receive an email to contact them to confirmOnce you do they immediately try to up sell you because the tv on the website is no longer availableIn particular watch out for a salesman who goes by the name Jeff StevensWhen you try to cancel your order he tells you you are "harassing his phone" (I can't make this stuff up) Once again, maybe good for cameras but for TV's go somewhere else
The customer was issued a full refund on the order on 8/we even sent him a prepaid label to return the merchandise.The complaint should be closed since a full refund was issued upon receipt of the merchandise backThankYou*** ***Westpark Electronics
LLC.D/B/A Abe's of Maine*** *** ***
*** ** ***
*** ***
*** ***
Dear ***I am showing your order was cancelled as per your requestYour credit card was never charged so no refund is due.Please let me know if you need anything else ThankYou*** ***Westpark Electronics LLC.D/B/A Abe's of Maine
*** ***
***
*** ** *** ***
*** ***
Do not buy from Abe'sTheir web site services and practices are deceivingThey advertised a lens on sale for March MadnessNothing in the description identifies it as a "Grey Market or International Lens." I purchased online and got a call telling me my card was declinedI have verified with my bank that the card was NEVER declined for any amountThe caller then told me the lens was not in stock but he could give me a deal on a USA lens and through in some free shipping and lens filtersThese items (except for free day shipping) were already included in my original purchaseI called the following day to cancel my order and was yelled at by at Stephan and told my bank was lying to me about the declined amountsWhy would my bank lie to me??!! I have since verified it with my bankThey told me the lens had already shipped by am the next day even though my account showed it had not shipped yet so they would not let me cancel the purchaseThey have a 15% "restocking fee" that would have cost me $if I do send the lens backStephen gave me a $refund on the lens to appease meI appreciate that but it did not satisfy my feelings of being deceived by Abe's of Maine
Additionally I bought a memory card holder that was on sale, marked down from $to $The photo is of a hard cover plastic card holder that will hold up to cardsWhat I received is a pleather card holder that will hold cardsA made in China (tag in it, see photo) that "MIGHT" cost $not on sale
Not only is their staff incredibly rude but they practice bait and switch with their customers
Thank you for contacting us for the enclosed matter belowFirst we would like to express our deepest regret for the inconvenience caused when you placed your orderI am not showing your were charged for this order and it was cancelled as per your requestWe do not charge orders until they are
shipping
If you wish to place an order please contact me directly and I will work out a discount for youI can be reached via phone or email
We deeply value your relationship with West Park and are committed to providing you with the highest level of service
Thank You
*** ***
Westpark Electronics
LLC
D/B/A Abe's of Maine
*** *** ***
*** ** ***
*** ***
***
I purchased a *** 5D Mark III with 24-lens I was told it would come with a year warranty from *** and an extended year warranty
I did not receive proof of purchase
I did not receive the *** Warranty Cards
I did not receive the *** year extended warranty
Westpark Electronics, LLC DBA: Abe's of Maine Camera and Electronics, is a classic bait and switch operation They offer all sorts of name brand products at discounted rates, but in the end they are not an Authorized Dealer of almost any of the brands they carry They sell products that do NOT include the standard year US warranties, and in many cases do not include normally included accessories
Once you buy a product from them you will receive a call asking if you would like to buy some of the accessories that should have been included and/or upgrade to the "legitimate" version of the product (for more money of course)
They also have a very strange return policy demanding a 15% restocking fee for anything you send back (or refuse delivery for) which is also a suspicious business practice
Overall I would NOT recommend doing business with this company
I ordered an LG inch OLED TV on 1/21/Website stated no tax and free shipping, and the price was about $
Received an email telling me I had to contact "Jeff" at the company to confirm my orderAt that time he told me "because of the size of the TV we need to add insurance for (approximately) 23.89, so I said OKHe did not say $2389, but I found out that was the total charged to my card
I tried to call to cancel, but was rudely told "too bad, already shipped; you still got it cheaper than *** ***
I stipulated on ordering that delivery would have to be Wednesday or Saturday, since they will not leave it without someone home
Started getting calls from delivery service saying delivery will be on Thursday, during the dayTold them that wouldn't be possible, as I work full time, and asked for WednesdayNext week I get a call saying delivery is TuesdayThis happened week after week till I finally got madThey promised delivery last Wednesday but never showedI final
H* ***I am showing your order was cancelled as per your request on 12/from *** in fullIf you do not see the reversal you should contact ***Please let me know if you need anymore informationThank You*** ***DBA Abe's of MaineWest Park
Electronics*** *** *** *** ***
Abe of Maine has a lot of different products to choose fromEspecially if your interested in purchasing a digital camera, carrying bag, or even a tvAlso they have bundles available
Company employs switch and bait tactics
Advertises low prices online, but will not process order unless you call and speak to an "associate" who will then user various deceptive means to try to switch you to another product at a higher price And if you refuse the "upsell", then you are told that the product is no longer available
Having experienced this, some online research reveals that while once a reputable business, this is no longer the case and the switch and bait tactic has become a standard operating procedure
https://www.consumeraffairs.com/homeowners/abes-of-maine.html
Buyer beware! After ordering you will receive a call stating that your camera order is not a US Model and that if you want the US model you will need to upgradeNOWHERE in the ordering process did it indicate that the camera I was ordering would not be a US version I fell for it and got my camera but decided to not do business with this company again due to the bait and switch tacticsBe aware though...it is highly likely that this company is also run under the business name Jet Camera! Both businesses have identical websites (except the company name) I should have been smarter But I fell for the bargain tactic again and placed an order through Jet...and the same guy called me with the same bait and switch tactic, offering an 'upgrade' on my lens to the US version and repeating (as he did with Abe's) "I'm just trying to help you get what you want"
Hi The customer called us on 12/indicating he wants the TV, and was shipped accordingly on 12/It has already been received by the customer. The customer did not refuse shipment.No refund is due.Thank You*** ***dba West Park ElectronicsAbe's of
Maine*** *** *** *** ***
I ordered a Sony TV 6/3/and got an email to call them They claimed that model was out of stock even though they continue to show it in stock on the Abes site Tried selling me another model but wanted $more than the price listed on the site saying that one was "commercial" and I could only buy the "residential" model Who ever heard of such a thing I cancelled but am now worried they have my AMEX number and security code
Abes of Maine has been working with us to resolve our original complaint and *** with Abes has been very nice, understanding, and helpful
They have taken care of our situation and apologized for the misinformation I was provided by their salesperson We have reached an agreement on the sale and I am appreciative of the time *** has taken to make the situation right and ensure I am happy with the purchase
Please let me know if you have questions Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
Ongoing bait-n-switch scamAdvertised lower price online for a HD TV Nov Got an email saying I needed to confirm orderCalled the number and then spoke with Jeff SImmediately he went into a high pressure pitch that my item, because of the size and value, needed shipping insurance at an additional cost of $I informed him that this policy wasn't stated anywhere on the website or at time of checkoutHe quickly pivoted to offering free "white glove service"After getting off the phone and searching the Internet, I found that this is common practice with this groupThey also aren't a authorized Sony retailer (which means no manufacturer's warranty is provided for a TV valued at over $2,No where on their site is it mentioned thy are a Grey Market dealer in products
After contacting them again later in the day to cancel my order by phone and email I was unable to get a responseI informed seller by email at this time that I was canceling my purchase and have since c
On February 25th I ordered a camera deluxe package DSLR750KITwhich was to include a Nikon DDSLR body, an AF-S NIKKOR 24-120mm f/4G ED VR Lens, an AF-S VR Zoom-NIKKOR 70-300mm f/4.5-5.6G Lens plus lots of other extras My first bad experience with this business was when "Ted" called to try to upsell me a bunch of other crap I literally spent minutes trying to get him off the phone while he acted like he was doing me a favor I received my order and instead of the lens that was pictured and listed in the item description which retails for $499.95, they sent me a much cheaper Nikon 70-300mm f4.0-G Lens which retails for $ When I called them they were not at all sorry and eventually they offered to give me a two year warranty or send me a different lens as the nicer lens is backordered I agreed to the other lens and "Lisa" told me I would be getting and RMA to return the lens I didn't want I never received the RMA I have screenshots of the item descri
I ordered a 65" LG OLED TV on advertised for $This was Sunday Nov between Black Friday and Cyber Monday.They sent an invoice stating :
Price $Shipping $Tax $Grand Total $Today Tuesday Nov I got an email from *** *** *** Jeff *** to call and confirm the orderHe could then tell me that shipping would be $and shipping insurance was $Of course none of those showed up on the invoiceHe said it was listed on the website somewhereHave you ever bought anything on the web where you have to search the website for additional charges after you ordered something???? I cancelled my orderThey waited until after Cyber Monday to call, since they knew the prices would go upSo he said, even though your paying $in shipping, it is still cheaper than other sites since they now have raised their prices to $Why are these people still in business??
Ordered a Samsung TV on line, they then sent an email to call and verify the order, when I called they said I had ordered a commercial version(never stated in there website) and that another dollars would be required for a residential versionI cancelled the order right there on the phoneAbsolutely awful way to conduct businessI would advise all to shop any where else but Abes of Maine
I had purchased TV's from them prior to the change of ownership in July w/o a problem , it appears the ownership led to a change in honesty and customer service
Abes of Maine is one of the worst places to buy TV's Once you make a purchase you will receive an email to contact them to confirmOnce you do they immediately try to up sell you because the tv on the website is no longer availableIn particular watch out for a salesman who goes by the name Jeff StevensWhen you try to cancel your order he tells you you are "harassing his phone" (I can't make this stuff up) Once again, maybe good for cameras but for TV's go somewhere else
The customer was issued a full refund on the order on 8/we even sent him a prepaid label to return the merchandise.The complaint should be closed since a full refund was issued upon receipt of the merchandise backThankYou*** ***Westpark Electronics
LLC.D/B/A Abe's of Maine*** *** ***
*** ** ***
*** ***
*** ***
Dear ***I am showing your order was cancelled as per your requestYour credit card was never charged so no refund is due.Please let me know if you need anything else ThankYou*** ***Westpark Electronics LLC.D/B/A Abe's of Maine
*** ***
***
*** ** *** ***
*** ***
Do not buy from Abe'sTheir web site services and practices are deceivingThey advertised a lens on sale for March MadnessNothing in the description identifies it as a "Grey Market or International Lens." I purchased online and got a call telling me my card was declinedI have verified with my bank that the card was NEVER declined for any amountThe caller then told me the lens was not in stock but he could give me a deal on a USA lens and through in some free shipping and lens filtersThese items (except for free day shipping) were already included in my original purchaseI called the following day to cancel my order and was yelled at by at Stephan and told my bank was lying to me about the declined amountsWhy would my bank lie to me??!! I have since verified it with my bankThey told me the lens had already shipped by am the next day even though my account showed it had not shipped yet so they would not let me cancel the purchaseThey have a 15% "restocking fee" that would have cost me $if I do send the lens backStephen gave me a $refund on the lens to appease meI appreciate that but it did not satisfy my feelings of being deceived by Abe's of Maine
Additionally I bought a memory card holder that was on sale, marked down from $to $The photo is of a hard cover plastic card holder that will hold up to cardsWhat I received is a pleather card holder that will hold cardsA made in China (tag in it, see photo) that "MIGHT" cost $not on sale
Not only is their staff incredibly rude but they practice bait and switch with their customers
Thank you for contacting us for the enclosed matter belowFirst we would like to express our deepest regret for the inconvenience caused when you placed your orderI am not showing your were charged for this order and it was cancelled as per your requestWe do not charge orders until they are
shipping
If you wish to place an order please contact me directly and I will work out a discount for youI can be reached via phone or email
We deeply value your relationship with West Park and are committed to providing you with the highest level of service
Thank You
*** ***
Westpark Electronics
LLC
D/B/A Abe's of Maine
*** *** ***
*** ** ***
*** ***
***
I purchased a *** 5D Mark III with 24-lens I was told it would come with a year warranty from *** and an extended year warranty
I did not receive proof of purchase
I did not receive the *** Warranty Cards
I did not receive the *** year extended warranty
Westpark Electronics, LLC DBA: Abe's of Maine Camera and Electronics, is a classic bait and switch operation They offer all sorts of name brand products at discounted rates, but in the end they are not an Authorized Dealer of almost any of the brands they carry They sell products that do NOT include the standard year US warranties, and in many cases do not include normally included accessories
Once you buy a product from them you will receive a call asking if you would like to buy some of the accessories that should have been included and/or upgrade to the "legitimate" version of the product (for more money of course)
They also have a very strange return policy demanding a 15% restocking fee for anything you send back (or refuse delivery for) which is also a suspicious business practice
Overall I would NOT recommend doing business with this company
I ordered an LG inch OLED TV on 1/21/Website stated no tax and free shipping, and the price was about $
Received an email telling me I had to contact "Jeff" at the company to confirm my orderAt that time he told me "because of the size of the TV we need to add insurance for (approximately) 23.89, so I said OKHe did not say $2389, but I found out that was the total charged to my card
I tried to call to cancel, but was rudely told "too bad, already shipped; you still got it cheaper than *** ***
I stipulated on ordering that delivery would have to be Wednesday or Saturday, since they will not leave it without someone home
Started getting calls from delivery service saying delivery will be on Thursday, during the dayTold them that wouldn't be possible, as I work full time, and asked for WednesdayNext week I get a call saying delivery is TuesdayThis happened week after week till I finally got madThey promised delivery last Wednesday but never showedI final
H* ***I am showing your order was cancelled as per your request on 12/from *** in fullIf you do not see the reversal you should contact ***Please let me know if you need anymore informationThank You*** ***DBA Abe's of MaineWest Park
Electronics*** *** *** *** ***
Abe of Maine has a lot of different products to choose fromEspecially if your interested in purchasing a digital camera, carrying bag, or even a tvAlso they have bundles available
Company employs switch and bait tactics
Advertises low prices online, but will not process order unless you call and speak to an "associate" who will then user various deceptive means to try to switch you to another product at a higher price And if you refuse the "upsell", then you are told that the product is no longer available
Having experienced this, some online research reveals that while once a reputable business, this is no longer the case and the switch and bait tactic has become a standard operating procedure
https://www.consumeraffairs.com/homeowners/abes-of-maine.html
Buyer beware! After ordering you will receive a call stating that your camera order is not a US Model and that if you want the US model you will need to upgradeNOWHERE in the ordering process did it indicate that the camera I was ordering would not be a US version I fell for it and got my camera but decided to not do business with this company again due to the bait and switch tacticsBe aware though...it is highly likely that this company is also run under the business name Jet Camera! Both businesses have identical websites (except the company name) I should have been smarter But I fell for the bargain tactic again and placed an order through Jet...and the same guy called me with the same bait and switch tactic, offering an 'upgrade' on my lens to the US version and repeating (as he did with Abe's) "I'm just trying to help you get what you want"
Hi The customer called us on 12/indicating he wants the TV, and was shipped accordingly on 12/It has already been received by the customer. The customer did not refuse shipment.No refund is due.Thank You*** ***dba West Park ElectronicsAbe's of
Maine*** *** *** *** ***
I ordered a Sony TV 6/3/and got an email to call them They claimed that model was out of stock even though they continue to show it in stock on the Abes site Tried selling me another model but wanted $more than the price listed on the site saying that one was "commercial" and I could only buy the "residential" model Who ever heard of such a thing I cancelled but am now worried they have my AMEX number and security code
Abes of Maine has been working with us to resolve our original complaint and *** with Abes has been very nice, understanding, and helpful
They have taken care of our situation and apologized for the misinformation I was provided by their salesperson We have reached an agreement on the sale and I am appreciative of the time *** has taken to make the situation right and ensure I am happy with the purchase
Please let me know if you have questions Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
Ongoing bait-n-switch scamAdvertised lower price online for a HD TV Nov Got an email saying I needed to confirm orderCalled the number and then spoke with Jeff SImmediately he went into a high pressure pitch that my item, because of the size and value, needed shipping insurance at an additional cost of $I informed him that this policy wasn't stated anywhere on the website or at time of checkoutHe quickly pivoted to offering free "white glove service"After getting off the phone and searching the Internet, I found that this is common practice with this groupThey also aren't a authorized Sony retailer (which means no manufacturer's warranty is provided for a TV valued at over $2,No where on their site is it mentioned thy are a Grey Market dealer in products
After contacting them again later in the day to cancel my order by phone and email I was unable to get a responseI informed seller by email at this time that I was canceling my purchase and have since c
*** ,
We can make you a special kit please contact Joe at *** Ext:*** He can help you with your orderThank You
On February 25th I ordered a camera deluxe package DSLR750KITwhich was to include a Nikon DDSLR body, an AF-S NIKKOR 24-120mm f/4G ED VR Lens, an AF-S VR Zoom-NIKKOR 70-300mm f/4.5-5.6G Lens plus lots of other extras My first bad experience with this business was when "Ted" called to try to upsell me a bunch of other crap I literally spent minutes trying to get him off the phone while he acted like he was doing me a favor I received my order and instead of the lens that was pictured and listed in the item description which retails for $499.95, they sent me a much cheaper Nikon 70-300mm f4.0-G Lens which retails for $ When I called them they were not at all sorry and eventually they offered to give me a two year warranty or send me a different lens as the nicer lens is backordered I agreed to the other lens and "Lisa" told me I would be getting and RMA to return the lens I didn't want I never received the RMA I have screenshots of the item descri
I ordered a 65" LG OLED TV on advertised for $This was Sunday Nov between Black Friday and Cyber Monday.They sent an invoice stating :
Price $Shipping $Tax $Grand Total $Today Tuesday Nov I got an email from *** *** *** Jeff *** to call and confirm the orderHe could then tell me that shipping would be $and shipping insurance was $Of course none of those showed up on the invoiceHe said it was listed on the website somewhereHave you ever bought anything on the web where you have to search the website for additional charges after you ordered something???? I cancelled my orderThey waited until after Cyber Monday to call, since they knew the prices would go upSo he said, even though your paying $in shipping, it is still cheaper than other sites since they now have raised their prices to $Why are these people still in business??