We received microwaves that were delivered through Abe's of MaineConcealed damage was discovered on two of the microwaves after receiving the deliveryWe contacted Abe's of Maine and sent pictures of the concealed damage to get reimbursement or replacement but they have been more or less unresponsive
The company is falsely advertising electronic and camera related products online under the name of Abe's of MaineI ordered a Tamron telephoto lens which are made in Japan and they sent me one made in China and will not let me return the item without paying them a 15% return feeNothing on their website states that this is a fake lens and not the real item I ordered or thought I was ordering
Dear *** ***, Your comments regarding the service you received at ourstore are very important to usWe want customers to enjoy shopping at Abe’s,so your report of a disturbing experience with one of our sales persons is aserious concern for us
First, let us express our deepest apologiesI amshowing your order was cancelled as per your requestYour credit card was notchargedI wish to reorder the item you original intended I will personallygive you a special discount on your purchase and provide you with the serviceyou should expect at Abe’sIf you wish to discuss or would like to stillpurchase please contact me directly ThankYou*** ***Westpark Electronics LLC.D/B/A Abe's of Maine*** *** ***
*** ** *** ***
*** ***
This company is a ripoffThey deliver items, but will get a salesman to email you so you have to call them to get your order finalizedThen they say they will sell you additional items for hundreds of dollars less and charge way, way over market price of those itemsWhen you want to return NO ONE returns phone calls, no one returns emails, nothingThey are in all likelihood waiting me out until their day policy and then someone will get back to me and say too bad, sucker
These people are dishonest, and catch youI should have done my due diligence and understand the few hundred bucks savings was too good to be true Don't ever do business with these people
Purchased a Canon 7D mark ii Website said came with charger and batteryWithin the hour, customer service called me to sell me the battery and chargerTold a Mr.S*** that it came with the productWe both looked at the website, saw the listing and told it was a mistake, that battery and charger were not includedBattery and charger was removed from website immediately Bait and switch tactic Will never shop with them again Called three times to speak with manager, would not return my call
Same old story as a hundred other reviewersMade a purchase online, then received an email from them to call so they could "confirm" my purchase? What? Why? So of course when I call they try to upsell me, and when I said no they tell me that the product is back-ordered 3-weeks, "hopefully"Even though when I purchased it and even after looking at their website again it shows up as "in stock" on their websiteSerious red flags! I called them back and told them to cancel the order once I read other online reviews and saw that they do this as a regular business practiceAbsolutely unethical and disgusting business practicesSTAY AWAY
I purchased a camera from Abes of Maine and a warranty at the same timeLater the camera quit workingI contacted Abes of Maine and they informed me to contact the third party warranty company, I later found that Abes of Maine never sent in my warranty information which they stated is normally standard practiceThey then had me send the camera to themThey held onto the camera for over months and were difficult to contact (i.ethey would not respond to emails for a week at a time)At the end of the two month process, they informed me the serial number did not match their recordsI informed them that the camera was in fact the camera I had purchased from themThey now are sending me the camera back unfixed even though it is still under warrantyThis entire process lasted approximately monthsI have been on the phone with customer service at least times and have exchanged countless emails
Company employs switch and bait tactics
Advertises low prices online, but will not process order unless you call and speak to an "associate" who will then user various deceptive means to try to switch you to another product at a higher price And if you refuse the "upsell", then you are told that the product is no longer available
Having experienced this, some online research reveals that while once a reputable business, this is no longer the case and the switch and bait tactic has become a standard operating procedure
https://www.consumeraffairs.com/homeowners/abes-of-maine.html
I purchased a camera last year from Abes of Maine, *** *** Orde* *** for including shippingI was told there was an issue with my payment and when I called, the sales person Adi R*** told me that he needed to confirm the payment, and that I was purchasing an import version and for $more, he could upgrade it to the US version so that I would have *** supportI attempted to resale the camera and checked on this, and not only did *** confirm that it was not a US version of the camera, but the serial number starts with a "JP" and does not say USA, although I was originally told that this is because the camera was made in Japan, when the label clearly says made in TaiwanThe problem this causes is that it cannot be serviced if there is an issue and I also paid an extra $based on information I was given by the company which is an extremely unfair bait and switch tactic
I placed an order for *** Flashes (*** ***), non USA versionI got a call on Sunday where a rep (I believe his name was Jeff) tried to up-sell me the US version of the flash
*** indicated that these flashes only have "Japanese" menu options, and that they come from MalaysiaNowhere in their' Web site this fact is revealed
I called today about this order to complain about what in my opinion is a dubious sales technique (at best), and said to the person I spoke to that this sounded like to me, as even grey market electronics (non USA products) generally come with options of English, Japanese, and ChineseI told him that if indeed this flash only came with Japanese menus, that I was going to cancel the order
This person then proceeded to tell me to keep my language to myself, and that he had cancelled the order, and hung up without giving me a chance to say a word
Update to my previous complaint I previously submitted about pricing - bait and switch - advertising one price, when you place the order you are required to call to confirm the price and you find the price is now $more on a $TV
Lies! Lies and more Lies!
I was assured they were a LG TV authorized dealer and LG's one year warranty would applyI just received an e-mail saying they WERE NOT an authorized dealer and LG would not cover products sold by them
In trying to cancel my order the (Jeff ext *** said the item had already shippedThe tracking number shows "waiting for pick up"Jeff says call customer serviceCustomer service is closed and is only open Monday - ThursdayHe refused to help
I now have called the credit card company to enter into a "disputed" state with the purchase I informed the shipping company the order is canceled before they arrive for pick up on MondayI called and e-mailed Abe's of Maine that the order is canceled
Advertised a Tamron 28-f/for Canon at $for Labor Day, and now it is advertised as a Columbus Day saleOrdered one and my order was cancelled without reason; I now know that they're probably expecting me to call so they can upsell some other junk, or say that the ad is for the gray-market version, not the US version
I ordered a Canon 80D camera from abesofmaine.com for $I received an email telling me I needed to call them to confirm my orderI did soA week later my order had not shipped so I contacted customer serviceThey called me, and told me the model I ordered was an international model, which would take weeks to shipThey could send me the American model, but it would be $moreThe listing for the camera on the website did not indicate anywhere that it was an "international" modelI canceled my order
I placed an order on 5/15/for a 5D MarkIVToday is 5/18/and I attempted to cancel my order before it is completed through processing and accruing shipping/cancellation feesI spoke with Jeff S and he said the product had shipped at 10am on 5/17/
However, I called *** who was the shipper at 4pm and they mentioned that they had not received the package and that the label was created on 12:27pm which is later than Jeff had quotedI called Jeff to cancel the order and not ship it but he said it already shipped and that the shipper updates their system at midnight (I called the shipper and they said their system updates in minutes)So then I call Jeff again and he said he didnt care, the product had already shipped and that I would have to pay shipping and return shipping plus a 15% restocking fee which in total amounts to more than $because the camera costs $
Its now 1:on 5/18/and the tracking info on the shipper's website shows that the product wa
This company needs to be put out of businessI had the same bait and switch experience today as others have had! I ordered a camera, got an email to call Jeff, he told me to choose which battery I'd like shipped with my camera and when I explained that I just wanted the one that came with the camera (standard for the camera company), he told me the camera did not come with a batteryJeff pushed me arguing that my understanding was incorrect, offered me a deal that would beat a competitor's price, etcI asked him to cancel my orderDo not so business with this company!
I purchased a nikon d camera that was $on line when the bill came it read $when I call to complain they told me I had to pay extra for the battery and the charger when clearly nikon camera come with a battery and a charger after phone calls and email I still cant get a return number when clearly the policy state return within days
they just keep offering me a hundred dollar credit and now a two hundred dollar credit please help I just want to return item for a refund
jerry
Abe's of Maine is without any doubt whatsoever a bait and switch, using fraudulent and dishonest sales tacticsThey advertise on their website an LG 86SJTV as a USA model with USA warranty at lowest price availableAfter placing an order, they email to indicate I must call to validate the orderCalling results in reaching the same person (calls himself Jeff in an email and Steve on the phone) regardless of what option you select on the phoneHe then indicates that I have ordered a foreign version of the TV (240V vs 120V), but that he can get me a US version (for only $more)I explain that I can purchase the exact same TV from Costco for $less than he is offering and he simply curses CostcoHe then "ups the ante" by offering white glove delivery and a wall mount which he insists is worth far more than the $less Costco offer
Anyway, long story short, I express interest in the 240V TV at advertised price, but would like a picture of the model number and voltage sticker from the back of the TV firstJeff/Steve then begins cursing up a storm and says that he is cancelling my order since I don't really want to buy one(Note: I was trying to buy five.) Call is disconnected and I call back to ensure order is indeed cancelled, choosing customer service option this timeJeff/Steve answers again, begins cursing immediately and threatens to either go ahead and place the order or charge my card a cancellation fee if I don't stop harassing him
I immediately call Citi Cards fraud department and am relieved that those threats were a smokescreenMastercard is now aware and said Abe's of Maine would be held fully responsible in anything was charged
They (loosely used term since it appears to be only one person) are liars and cheatsAvoid at all cost
This complaint appears to be be fictitious, we do not have a customer by this name and phone number provides on this complaint is a non working number as well.This complaint should be dismissedThank You*** ***WestPark Electronicsdba Abe's of Maine*** *** *** ***
***
We received microwaves that were delivered through Abe's of MaineConcealed damage was discovered on two of the microwaves after receiving the deliveryWe contacted Abe's of Maine and sent pictures of the concealed damage to get reimbursement or replacement but they have been more or less unresponsive
Please see attached
The company is falsely advertising electronic and camera related products online under the name of Abe's of MaineI ordered a Tamron telephoto lens which are made in Japan and they sent me one made in China and will not let me return the item without paying them a 15% return feeNothing on their website states that this is a fake lens and not the real item I ordered or thought I was ordering
Dear *** ***, Your comments regarding the service you received at ourstore are very important to usWe want customers to enjoy shopping at Abe’s,so your report of a disturbing experience with one of our sales persons is aserious concern for us
First, let us express our deepest apologiesI amshowing your order was cancelled as per your requestYour credit card was notchargedI wish to reorder the item you original intended I will personallygive you a special discount on your purchase and provide you with the serviceyou should expect at Abe’sIf you wish to discuss or would like to stillpurchase please contact me directly ThankYou*** ***Westpark Electronics LLC.D/B/A Abe's of Maine*** *** ***
*** ** *** ***
*** ***
This company is a ripoffThey deliver items, but will get a salesman to email you so you have to call them to get your order finalizedThen they say they will sell you additional items for hundreds of dollars less and charge way, way over market price of those itemsWhen you want to return NO ONE returns phone calls, no one returns emails, nothingThey are in all likelihood waiting me out until their day policy and then someone will get back to me and say too bad, sucker
These people are dishonest, and catch youI should have done my due diligence and understand the few hundred bucks savings was too good to be true Don't ever do business with these people
Purchased a Canon 7D mark ii Website said came with charger and batteryWithin the hour, customer service called me to sell me the battery and chargerTold a Mr.S*** that it came with the productWe both looked at the website, saw the listing and told it was a mistake, that battery and charger were not includedBattery and charger was removed from website immediately Bait and switch tactic Will never shop with them again Called three times to speak with manager, would not return my call
Same old story as a hundred other reviewersMade a purchase online, then received an email from them to call so they could "confirm" my purchase? What? Why? So of course when I call they try to upsell me, and when I said no they tell me that the product is back-ordered 3-weeks, "hopefully"Even though when I purchased it and even after looking at their website again it shows up as "in stock" on their websiteSerious red flags! I called them back and told them to cancel the order once I read other online reviews and saw that they do this as a regular business practiceAbsolutely unethical and disgusting business practicesSTAY AWAY
I purchased a camera from Abes of Maine and a warranty at the same timeLater the camera quit workingI contacted Abes of Maine and they informed me to contact the third party warranty company, I later found that Abes of Maine never sent in my warranty information which they stated is normally standard practiceThey then had me send the camera to themThey held onto the camera for over months and were difficult to contact (i.ethey would not respond to emails for a week at a time)At the end of the two month process, they informed me the serial number did not match their recordsI informed them that the camera was in fact the camera I had purchased from themThey now are sending me the camera back unfixed even though it is still under warrantyThis entire process lasted approximately monthsI have been on the phone with customer service at least times and have exchanged countless emails
Company employs switch and bait tactics
Advertises low prices online, but will not process order unless you call and speak to an "associate" who will then user various deceptive means to try to switch you to another product at a higher price And if you refuse the "upsell", then you are told that the product is no longer available
Having experienced this, some online research reveals that while once a reputable business, this is no longer the case and the switch and bait tactic has become a standard operating procedure
https://www.consumeraffairs.com/homeowners/abes-of-maine.html
I purchased a camera last year from Abes of Maine, *** *** Orde* *** for including shippingI was told there was an issue with my payment and when I called, the sales person Adi R*** told me that he needed to confirm the payment, and that I was purchasing an import version and for $more, he could upgrade it to the US version so that I would have *** supportI attempted to resale the camera and checked on this, and not only did *** confirm that it was not a US version of the camera, but the serial number starts with a "JP" and does not say USA, although I was originally told that this is because the camera was made in Japan, when the label clearly says made in TaiwanThe problem this causes is that it cannot be serviced if there is an issue and I also paid an extra $based on information I was given by the company which is an extremely unfair bait and switch tactic
Great prices and fast shippingSaved hundreds of dollars!
I placed an order for *** Flashes (*** ***), non USA versionI got a call on Sunday where a rep (I believe his name was Jeff) tried to up-sell me the US version of the flash
*** indicated that these flashes only have "Japanese" menu options, and that they come from MalaysiaNowhere in their' Web site this fact is revealed
I called today about this order to complain about what in my opinion is a dubious sales technique (at best), and said to the person I spoke to that this sounded like to me, as even grey market electronics (non USA products) generally come with options of English, Japanese, and ChineseI told him that if indeed this flash only came with Japanese menus, that I was going to cancel the order
This person then proceeded to tell me to keep my language to myself, and that he had cancelled the order, and hung up without giving me a chance to say a word
Update to my previous complaint I previously submitted about pricing - bait and switch - advertising one price, when you place the order you are required to call to confirm the price and you find the price is now $more on a $TV
Lies! Lies and more Lies!
I was assured they were a LG TV authorized dealer and LG's one year warranty would applyI just received an e-mail saying they WERE NOT an authorized dealer and LG would not cover products sold by them
In trying to cancel my order the (Jeff ext *** said the item had already shippedThe tracking number shows "waiting for pick up"Jeff says call customer serviceCustomer service is closed and is only open Monday - ThursdayHe refused to help
I now have called the credit card company to enter into a "disputed" state with the purchase I informed the shipping company the order is canceled before they arrive for pick up on MondayI called and e-mailed Abe's of Maine that the order is canceled
Advertised a Tamron 28-f/for Canon at $for Labor Day, and now it is advertised as a Columbus Day saleOrdered one and my order was cancelled without reason; I now know that they're probably expecting me to call so they can upsell some other junk, or say that the ad is for the gray-market version, not the US version
I ordered a Canon 80D camera from abesofmaine.com for $I received an email telling me I needed to call them to confirm my orderI did soA week later my order had not shipped so I contacted customer serviceThey called me, and told me the model I ordered was an international model, which would take weeks to shipThey could send me the American model, but it would be $moreThe listing for the camera on the website did not indicate anywhere that it was an "international" modelI canceled my order
I placed an order on 5/15/for a 5D MarkIVToday is 5/18/and I attempted to cancel my order before it is completed through processing and accruing shipping/cancellation feesI spoke with Jeff S and he said the product had shipped at 10am on 5/17/
However, I called *** who was the shipper at 4pm and they mentioned that they had not received the package and that the label was created on 12:27pm which is later than Jeff had quotedI called Jeff to cancel the order and not ship it but he said it already shipped and that the shipper updates their system at midnight (I called the shipper and they said their system updates in minutes)So then I call Jeff again and he said he didnt care, the product had already shipped and that I would have to pay shipping and return shipping plus a 15% restocking fee which in total amounts to more than $because the camera costs $
Its now 1:on 5/18/and the tracking info on the shipper's website shows that the product wa
This company needs to be put out of businessI had the same bait and switch experience today as others have had! I ordered a camera, got an email to call Jeff, he told me to choose which battery I'd like shipped with my camera and when I explained that I just wanted the one that came with the camera (standard for the camera company), he told me the camera did not come with a batteryJeff pushed me arguing that my understanding was incorrect, offered me a deal that would beat a competitor's price, etcI asked him to cancel my orderDo not so business with this company!
I purchased a nikon d camera that was $on line when the bill came it read $when I call to complain they told me I had to pay extra for the battery and the charger when clearly nikon camera come with a battery and a charger after phone calls and email I still cant get a return number when clearly the policy state return within days
they just keep offering me a hundred dollar credit and now a two hundred dollar credit please help I just want to return item for a refund
jerry
Abe's of Maine is without any doubt whatsoever a bait and switch, using fraudulent and dishonest sales tacticsThey advertise on their website an LG 86SJTV as a USA model with USA warranty at lowest price availableAfter placing an order, they email to indicate I must call to validate the orderCalling results in reaching the same person (calls himself Jeff in an email and Steve on the phone) regardless of what option you select on the phoneHe then indicates that I have ordered a foreign version of the TV (240V vs 120V), but that he can get me a US version (for only $more)I explain that I can purchase the exact same TV from Costco for $less than he is offering and he simply curses CostcoHe then "ups the ante" by offering white glove delivery and a wall mount which he insists is worth far more than the $less Costco offer
Anyway, long story short, I express interest in the 240V TV at advertised price, but would like a picture of the model number and voltage sticker from the back of the TV firstJeff/Steve then begins cursing up a storm and says that he is cancelling my order since I don't really want to buy one(Note: I was trying to buy five.) Call is disconnected and I call back to ensure order is indeed cancelled, choosing customer service option this timeJeff/Steve answers again, begins cursing immediately and threatens to either go ahead and place the order or charge my card a cancellation fee if I don't stop harassing him
I immediately call Citi Cards fraud department and am relieved that those threats were a smokescreenMastercard is now aware and said Abe's of Maine would be held fully responsible in anything was charged
They (loosely used term since it appears to be only one person) are liars and cheatsAvoid at all cost
This complaint appears to be be fictitious, we do not have a customer by this name and phone number provides on this complaint is a non working number as well.This complaint should be dismissedThank You*** ***WestPark Electronicsdba Abe's of Maine*** *** *** ***
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