We tried to reach *** *** via phone but he refused to take our phone call, and requested we emailed himOur website states we are not *** authorized dealers and our retail model includes a one year warranty through ***I offered to take back the product for a full refund, please see
attached rmaI also offered to send a prepaid labelIf he wanted to keep the lens I offered a $refund even though the one *** *** received has a warranty. He was also offered the option of a year accidental warranty*** *** is insisting on $discount which I stated I can not doWe are willing to refund in full upon receipt of the lens backOur offer for $discount also still standsPlease let us know how you to proceed.Thank YouNancy M***WestPark Electronicsdba Abe's of Maine*** *** *** *** ***
Ordered a Fuji 50-lens Got an email that I must call to confirm the orderAfter several phone calls and after leaving messages and also emails to confirm, 'Ted' called saying the item was definitely a U.Smodel, but it did not come with a U.Swarranty For $I could purchase a three year warranty covering everything from manufacturing defects to everything else under the sun including dropping the item on a concrete floor Bait and switch Do not buy from this seller, they are not reputable
“Searched for a Cyber Monday deal, had a great deal from Am@zon, then happened on AbesOfMaine selling for lessI lived in NJ for a while and remembered the local ads from the brick and mortar storeDon't recall specifically if I ever stopped by (10+ years ago)So based on brand name recognition, I pulled the triggerReceived an email the next day as it was 10pm PST that I placed the order, from Jeff asking me to call to confirmKnowing the bait and switch routine, I still could not believe the brand name would do thisexchanged few pleasantries
Jeff: Just wanted to confirm you want the International model?
Me: Why would I order the international model, and have it shipped to Los Angeles?
Jeff: The website clearly states it is a 240V, and I wanted to confirm that is what you wanted before I charge your card
(At least *courteous* enough not to charge it right away)
Me: I do not recall seeing the 240V (to myself, why would I even be vigilant for 240V on a US website...at least warn me that it is an international model...ffs)
Jeff: Well this is the international model, I can give you the the US model for $more
Utterly disappointed, I wanted no more of this
Me: No, please cancel, do not charge my card, and confirm you will not charge me any cancellation fees, and you are being recorded(At this point I had already activated my call recording app :)
Jeff: I will not charge your card, no fees, good bye
Bad taste in mouth, plus I lost the deal on Amazon.”
HiOur customer service agent *** has reached out to *** *** to clear up any misunderstandings that occurred with this orderWe have issued MrMciuan a $refund.He has confirmed he is satisfied with this result.Thank You*** ***Westpark Electronics
LLCDBA Abe's Of Maine*** *** *** *** ***
I ordered camera from Abe's of MaineReceived email order confirmationI also received email to call 1-800-992-extto talk to JeffI didJeff asked me what battery pack I want to buy with cameraI told him that I can use battery from my older Sony cameraI also ask him question about camera I orderedIt was just simple question "Is the camera I ordered International version or version manufactured for US market" (since this is not mentioned on company web page)He obviously did not like my question and start to argue with meAs the result he canceled my order for no reasonVery unpleasant experience
Abes of Maine is one of the worst places to buy TV's Once you make a purchase you will receive an email to contact them to confirmOnce you do they immediately try to up sell you because the tv on the website is no longer availableIn particular watch out for a salesman who goes by the name Jeff StevensWhen you try to cancel your order he tells you you are "harassing his phone" (I can't make this stuff up) Once again, maybe good for cameras but for TV's go somewhere else
Blatant bait and switch, I placed an order for a 65" LGOLED TV which was going for 2199.99, only to get an email to call Jeff to finalize the orderHe tried to up sell me by telling me I had ordered the wrong power system and that my TV would only work in Europe with VHe offered to give me additional discount from a price of 2,using coupons and previous sale prices which were still a few hundred dollars more than the advertised price for this TVI had read some of the reviews online and thought I should give them a chance, my big mistakeStay away and stick with solid, established stores and save yourself the grief
They advertised Canon 80D at the lowest rate available online and when I ordered the camera, I received an email from them to call inAfter calling in they miraculously revealed the fact that what I had ordered is an international version without US warranty (there is no mention of this anywhere on the website listing) and that the actual US version of the camera is available at the market rateDishonest way of running a businessClassic bait and switch scamAvoid at all cost
I ordered a 65" LG OLED TV on advertised for $This was Sunday Nov between Black Friday and Cyber Monday.They sent an invoice stating :
Price $Shipping $Tax $Grand Total $Today Tuesday Nov I got an email from *** *** *** Jeff *** to call and confirm the orderHe could then tell me that shipping would be $and shipping insurance was $Of course none of those showed up on the invoiceHe said it was listed on the website somewhereHave you ever bought anything on the web where you have to search the website for additional charges after you ordered something???? I cancelled my orderThey waited until after Cyber Monday to call, since they knew the prices would go upSo he said, even though your paying $in shipping, it is still cheaper than other sites since they now have raised their prices to $Why are these people still in business??
Bait and switch complaintPlaced an order for a camera advertised for $Received a message to call in order to confirm my orderWhen I spoke to Ted in customer service, he said I had ordered the Korean version of the camera with no warranty, battery or charging cordHe offered switch me to the US version
When I received the new order confirmation it was for the exact same part # and SKU # , but for $more, $
I emailed their customer service but have not had a reply I see many complaints about Westpark (AKA Abe's of Maine)Please take action to stop them for continuing to deceive the public
I am also fining complaints with the Attorneys General of New Jersey and California
Please take action!!!
Complaint: ***
I am rejecting this response because: My order was not canceledThe unscrupulous retailer refused to honor it because I would not accept either attempted upsell--"a better screen for another $1000" or the "$mandatory freight insurance." They refused to honor the sale for which I held and still hold confirmation and now try to frame it as a cancellation, which sounds so much nicer than failed bait 'n switchMy complaint standsI will move forward here and with the NJ State AG's officeThey do this to hundreds of people and get away with it despite mulitple complaints all over the internetThe utter lack of contrition in any of thee responses makes me want to pursue this more, enter more negative reviews online and pursue the AG complaint with greater zealOne cant negotiate with charlatans who lack any sense of ethosDone
Regards,
*** ***
Original review: Sept29,
I purchased a camcorder on Abe’s of Maine scam website which said it was in stockAfter doing a checkout I was in communication with the company about related aspectsI was told the camcorder was no longer in stock but they did have the same model with bundled items at a higher price pointI mentioned I could not afford the extra amountThey offered to drop the priceI asked for an email stating what I would be gettingI told them I would need some time to considerThey offered a free filterI asked for a confirmation email to that confirmed the price they quotedI was then told that I had said I wanted the camcorder and they had already billed the credit card for the item price a couple thousandNote they have a restocking feeI was told to send the item back after requesting the order be canceled and that I had not said yesThat's when things got really bad
I was told did I want to listen to the recording saying I hadI asked for the supervisorThe sales agent Steve put me on hold briefly and said the supervisor had listened to the recording and agreed I had confirmedI said I would call the credit card company and have that reversedThey said they would send the recording to the credit card companyI eventually hung upThey called me back saying we got disconnectedThey attempted to sell me, I threatened bad reviews and said to cancel the orderI hung up, they kept calling back and each time tried offering a lower price and a few more items to help me with the current experienceI told them during this not to call me back and to cancel the order
By this time I was seeing red and on the verge of a migraineOn the last call, the supervisor called me and tried to sell meI mentioned how I was a filmmaker, knew people in the media and did they want a backlash on the internetAfter that only did the supervisor hang upI wasn’t sure at that point if the credit card had been billed for the online order and the forced sale on the bundleBest case for them it would have been several hundred on a re-stocking fee had I been a push overIn all my years of ordering online, Abe’s of Maine was the worst ever experienceNo matter what the item or the price, DO NOT buy anything from Abe’s of Maine, a scam company from hell
Ordered a Canon 50mm lensPrices was the best from all sitesThey soon called me that "I ordered the international version" and "if I pay an upgrade fee they can get me the US version"This upsell technique is repulsive, but whateverI said that I didn't need it, just send me the one I orderedIn a few days another sales rep called to let me know that they "don't have the international version in stock" and I should really pay the up-charge to make sure I get the shipment for ChristmasThis is now borderline extorsionby the way, I checked even today and they had the same lens still as "in stock" for the "international" priceThis shop is a sham and extortiveCaveat EmptorI was promised the lens to be delivered two weeks from Nov and still have not received it, furthermore, I tried calling several times and now I can't even get through to anyoneNow I am cancelling and will never use this shop
I ordered a NikonDand got an email back saying that there had been an issue with payment and that I should contact themI did so immediately and was told that there was no issue but that I had not ordered a battery and charger for the cameraI ordered one for an extra $The camera and battery arrived but when I read the instruction manual, it listed the contents of the box, and included was a battery and chargerSo they had charged me extra for something that should have been includedThese guys are crooks
Blatant bait and switch, I placed an order for a 65" LGOLED TV which was going for 2199.99, only to get an email to call Jeff to finalize the orderHe tried to up sell me by telling me I had ordered the wrong power system and that my TV would only work in Europe with VHe offered to give me additional discount from a price of 2,using coupons and previous sale prices which were still a few hundred dollars more than the advertised price for this TVI had read some of the reviews online and thought I should give them a chance, my big mistakeStay away and stick with solid, established stores and save yourself the grief
We have made every effort to work with *** *** had he cancelled before it ships we would have been able to refund in fullHowever since this item shipped he would have to pay shipping both ways as stated on the order acceptance and return policy*** *** did not call *** our customer service representative with his response on an alternate delivery addressThank You,*** ***Westpark Electronics LLCDba Abe's of Maine*** *** *** *** ***
I placed an order on 5/(Order: ***) for a Nikon Dcamera, body only, Sku NKDIt was listed as "In stock" on the websiteI received a message to call them on 5/I was told that the product was not in stock and wouldn't be back in stock for over months but that they'd sell me an in-store bundle (not listed on the site) for about $more and that it was heavily discountedI was sent a list of what the kit contained and most of it was stuff I didn't needI looked up each item individually on their site and came up with a price lower than the $150...so this appears to be a bait and switch...get the order and try to up sell me on something else that is sold to me at pricing and profitAs of today, the original item I ordered is still showing as "In stock" on the website...no doubt getting more ordersWhen I checked customer reviews, the very first one was complaining of exactly the same thingThe item they ordered wasn't in stock but they were offered an
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
Hello,
*** *** of Abes of Maine, has contacted me and the microwave was
picked up by *** last week. *** *** stated in an e-mail to me last week that the order would be refunded and it has been. This issue has been resolved to my satisfactionThis issue can be closed as resolved
Thank you,
***
We tried to reach *** *** via phone but he refused to take our phone call, and requested we emailed himOur website states we are not *** authorized dealers and our retail model includes a one year warranty through ***I offered to take back the product for a full refund, please see
attached rmaI also offered to send a prepaid labelIf he wanted to keep the lens I offered a $refund even though the one *** *** received has a warranty. He was also offered the option of a year accidental warranty*** *** is insisting on $discount which I stated I can not doWe are willing to refund in full upon receipt of the lens backOur offer for $discount also still standsPlease let us know how you to proceed.Thank YouNancy M***WestPark Electronicsdba Abe's of Maine*** *** *** *** ***
Ordered a Fuji 50-lens Got an email that I must call to confirm the orderAfter several phone calls and after leaving messages and also emails to confirm, 'Ted' called saying the item was definitely a U.Smodel, but it did not come with a U.Swarranty For $I could purchase a three year warranty covering everything from manufacturing defects to everything else under the sun including dropping the item on a concrete floor Bait and switch Do not buy from this seller, they are not reputable
“Searched for a Cyber Monday deal, had a great deal from Am@zon, then happened on AbesOfMaine selling for lessI lived in NJ for a while and remembered the local ads from the brick and mortar storeDon't recall specifically if I ever stopped by (10+ years ago)So based on brand name recognition, I pulled the triggerReceived an email the next day as it was 10pm PST that I placed the order, from Jeff asking me to call to confirmKnowing the bait and switch routine, I still could not believe the brand name would do thisexchanged few pleasantries
Jeff: Just wanted to confirm you want the International model?
Me: Why would I order the international model, and have it shipped to Los Angeles?
Jeff: The website clearly states it is a 240V, and I wanted to confirm that is what you wanted before I charge your card
(At least *courteous* enough not to charge it right away)
Me: I do not recall seeing the 240V (to myself, why would I even be vigilant for 240V on a US website...at least warn me that it is an international model...ffs)
Jeff: Well this is the international model, I can give you the the US model for $more
Utterly disappointed, I wanted no more of this
Me: No, please cancel, do not charge my card, and confirm you will not charge me any cancellation fees, and you are being recorded(At this point I had already activated my call recording app :)
Jeff: I will not charge your card, no fees, good bye
Bad taste in mouth, plus I lost the deal on Amazon.”
HiOur customer service agent *** has reached out to *** *** to clear up any misunderstandings that occurred with this orderWe have issued MrMciuan a $refund.He has confirmed he is satisfied with this result.Thank You*** ***Westpark Electronics
LLCDBA Abe's Of Maine*** *** *** *** ***
I ordered camera from Abe's of MaineReceived email order confirmationI also received email to call 1-800-992-extto talk to JeffI didJeff asked me what battery pack I want to buy with cameraI told him that I can use battery from my older Sony cameraI also ask him question about camera I orderedIt was just simple question "Is the camera I ordered International version or version manufactured for US market" (since this is not mentioned on company web page)He obviously did not like my question and start to argue with meAs the result he canceled my order for no reasonVery unpleasant experience
Abes of Maine is one of the worst places to buy TV's Once you make a purchase you will receive an email to contact them to confirmOnce you do they immediately try to up sell you because the tv on the website is no longer availableIn particular watch out for a salesman who goes by the name Jeff StevensWhen you try to cancel your order he tells you you are "harassing his phone" (I can't make this stuff up) Once again, maybe good for cameras but for TV's go somewhere else
Blatant bait and switch, I placed an order for a 65" LGOLED TV which was going for 2199.99, only to get an email to call Jeff to finalize the orderHe tried to up sell me by telling me I had ordered the wrong power system and that my TV would only work in Europe with VHe offered to give me additional discount from a price of 2,using coupons and previous sale prices which were still a few hundred dollars more than the advertised price for this TVI had read some of the reviews online and thought I should give them a chance, my big mistakeStay away and stick with solid, established stores and save yourself the grief
They advertised Canon 80D at the lowest rate available online and when I ordered the camera, I received an email from them to call inAfter calling in they miraculously revealed the fact that what I had ordered is an international version without US warranty (there is no mention of this anywhere on the website listing) and that the actual US version of the camera is available at the market rateDishonest way of running a businessClassic bait and switch scamAvoid at all cost
I ordered a 65" LG OLED TV on advertised for $This was Sunday Nov between Black Friday and Cyber Monday.They sent an invoice stating :
Price $Shipping $Tax $Grand Total $Today Tuesday Nov I got an email from *** *** *** Jeff *** to call and confirm the orderHe could then tell me that shipping would be $and shipping insurance was $Of course none of those showed up on the invoiceHe said it was listed on the website somewhereHave you ever bought anything on the web where you have to search the website for additional charges after you ordered something???? I cancelled my orderThey waited until after Cyber Monday to call, since they knew the prices would go upSo he said, even though your paying $in shipping, it is still cheaper than other sites since they now have raised their prices to $Why are these people still in business??
Bait and switch complaintPlaced an order for a camera advertised for $Received a message to call in order to confirm my orderWhen I spoke to Ted in customer service, he said I had ordered the Korean version of the camera with no warranty, battery or charging cordHe offered switch me to the US version
When I received the new order confirmation it was for the exact same part # and SKU # , but for $more, $
I emailed their customer service but have not had a reply I see many complaints about Westpark (AKA Abe's of Maine)Please take action to stop them for continuing to deceive the public
I am also fining complaints with the Attorneys General of New Jersey and California
Please take action!!!
Complaint: ***
I am rejecting this response because: My order was not canceledThe unscrupulous retailer refused to honor it because I would not accept either attempted upsell--"a better screen for another $1000" or the "$mandatory freight insurance." They refused to honor the sale for which I held and still hold confirmation and now try to frame it as a cancellation, which sounds so much nicer than failed bait 'n switchMy complaint standsI will move forward here and with the NJ State AG's officeThey do this to hundreds of people and get away with it despite mulitple complaints all over the internetThe utter lack of contrition in any of thee responses makes me want to pursue this more, enter more negative reviews online and pursue the AG complaint with greater zealOne cant negotiate with charlatans who lack any sense of ethosDone
Regards,
*** ***
I was guaranteed a product with a US Manufactures Warranty I received a"Grey Market" product
Original review: Sept29,
I purchased a camcorder on Abe’s of Maine scam website which said it was in stockAfter doing a checkout I was in communication with the company about related aspectsI was told the camcorder was no longer in stock but they did have the same model with bundled items at a higher price pointI mentioned I could not afford the extra amountThey offered to drop the priceI asked for an email stating what I would be gettingI told them I would need some time to considerThey offered a free filterI asked for a confirmation email to that confirmed the price they quotedI was then told that I had said I wanted the camcorder and they had already billed the credit card for the item price a couple thousandNote they have a restocking feeI was told to send the item back after requesting the order be canceled and that I had not said yesThat's when things got really bad
I was told did I want to listen to the recording saying I hadI asked for the supervisorThe sales agent Steve put me on hold briefly and said the supervisor had listened to the recording and agreed I had confirmedI said I would call the credit card company and have that reversedThey said they would send the recording to the credit card companyI eventually hung upThey called me back saying we got disconnectedThey attempted to sell me, I threatened bad reviews and said to cancel the orderI hung up, they kept calling back and each time tried offering a lower price and a few more items to help me with the current experienceI told them during this not to call me back and to cancel the order
By this time I was seeing red and on the verge of a migraineOn the last call, the supervisor called me and tried to sell meI mentioned how I was a filmmaker, knew people in the media and did they want a backlash on the internetAfter that only did the supervisor hang upI wasn’t sure at that point if the credit card had been billed for the online order and the forced sale on the bundleBest case for them it would have been several hundred on a re-stocking fee had I been a push overIn all my years of ordering online, Abe’s of Maine was the worst ever experienceNo matter what the item or the price, DO NOT buy anything from Abe’s of Maine, a scam company from hell
Ordered a Canon 50mm lensPrices was the best from all sitesThey soon called me that "I ordered the international version" and "if I pay an upgrade fee they can get me the US version"This upsell technique is repulsive, but whateverI said that I didn't need it, just send me the one I orderedIn a few days another sales rep called to let me know that they "don't have the international version in stock" and I should really pay the up-charge to make sure I get the shipment for ChristmasThis is now borderline extorsionby the way, I checked even today and they had the same lens still as "in stock" for the "international" priceThis shop is a sham and extortiveCaveat EmptorI was promised the lens to be delivered two weeks from Nov and still have not received it, furthermore, I tried calling several times and now I can't even get through to anyoneNow I am cancelling and will never use this shop
I ordered a NikonDand got an email back saying that there had been an issue with payment and that I should contact themI did so immediately and was told that there was no issue but that I had not ordered a battery and charger for the cameraI ordered one for an extra $The camera and battery arrived but when I read the instruction manual, it listed the contents of the box, and included was a battery and chargerSo they had charged me extra for something that should have been includedThese guys are crooks
Blatant bait and switch, I placed an order for a 65" LGOLED TV which was going for 2199.99, only to get an email to call Jeff to finalize the orderHe tried to up sell me by telling me I had ordered the wrong power system and that my TV would only work in Europe with VHe offered to give me additional discount from a price of 2,using coupons and previous sale prices which were still a few hundred dollars more than the advertised price for this TVI had read some of the reviews online and thought I should give them a chance, my big mistakeStay away and stick with solid, established stores and save yourself the grief
We have made every effort to work with *** *** had he cancelled before it ships we would have been able to refund in fullHowever since this item shipped he would have to pay shipping both ways as stated on the order acceptance and return policy*** *** did not call *** our customer service representative with his response on an alternate delivery addressThank You,*** ***Westpark Electronics LLCDba Abe's of Maine*** *** *** *** ***
I placed an order on 5/(Order: ***) for a Nikon Dcamera, body only, Sku NKDIt was listed as "In stock" on the websiteI received a message to call them on 5/I was told that the product was not in stock and wouldn't be back in stock for over months but that they'd sell me an in-store bundle (not listed on the site) for about $more and that it was heavily discountedI was sent a list of what the kit contained and most of it was stuff I didn't needI looked up each item individually on their site and came up with a price lower than the $150...so this appears to be a bait and switch...get the order and try to up sell me on something else that is sold to me at pricing and profitAs of today, the original item I ordered is still showing as "In stock" on the website...no doubt getting more ordersWhen I checked customer reviews, the very first one was complaining of exactly the same thingThe item they ordered wasn't in stock but they were offered an
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
Hello,
*** *** of Abes of Maine, has contacted me and the microwave was
picked up by *** last week. *** *** stated in an e-mail to me last week that the order would be refunded and it has been. This issue has been resolved to my satisfactionThis issue can be closed as resolved
Thank you,
***