I purchased a TV from this vendor for what appeared to be a deal The following day I received an unusual email to call the company to confirm my order The person answered by just saying "hello" When I called I found out the TV purchased would cost $more than advertised This was a classic "bait and switch" They did not disclose this amount at the time of the purchase when the credit card information was submittedI found out one day later of the additional charges and cancelled the order I have a receipt where it shows $for shipping and handling only to be told when I called that insurance/transportation fees would be requiredThis company is not forthright/honest with price at the time of purchase They demonstrated rude customer support as under a minute into the call when I asked about the shipping charges I was just told he would cancel the order and hung up on Do not buy from this company They even disguise the name of their business which is "Abes of Maine" as West Park Electronics LLC on here to make it difficult for customers to find them on the Revdex.com
I ordered a 77" OLED LG TV from this company for a price of $Then I got a call a them with an " up charge " of $for trucking and insurance
I paid for the extra charges because I felt it was still a fair price for the TV, but after thinking about it for 4-hours I decided to cancel the order because I
felt this was an internet scam to cheat money out of trusting people like meWhen I tried to contact the company by phone after calling 20-times and
not having anyone answer it would go to voice mailI know this company is using predatory business practices to get money from innocent peopleWhen
I finally got through to Steve who works for the company he refused to cancel the order I told him about the numerous calls I had made and was put on hold then hung up on I feel this company has very bad customer service and is rude and difficult to deal with Cancelling an order in less than a short time is not an unreasonable request I have gone to great lengths to h
Complaint: [redacted]
I am rejecting this response because:Apologizing for manipulative customer service isn't going to resolve this issue. This company continues to Bait and Switch customers with its bogus website and misrepresentation of product.See many more complaints here: [redacted]
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:I have checked with [redacted] and the charges have not been reversed. They have requested a response from Abe's and no response has been received to date. Abe's is delaying in refunding my payment.
Regards,[redacted]
i apologize but I cant honor that price we are losing way to much money it was a mistake and again I apologize for that I wish you can understand, the best I could do is the $25 of the camera or you can use it for you next purchase.
Hi I am sorry you wanted to return the camera you orderedWe have been in communication with the customer via email and issued a prepaid return label. The camera was returned to us and a full refund was issued a full refund in the amount of $3019.Please allow 5-7 business day for the credit...
to appear on your account. Please let me know if you need anything elseThank You[redacted]Abe's of Maine[redacted]
Complaint: [redacted]
I am rejecting this response because:It has been very long to receive response from the business and I have placed an order through another vendor. Also, I do not appreciate strong arm, upsell tactics used by the company in question. If you like to research, my order form is attached.Regards,[redacted]
Dear [redacted]Your comments regarding the service you received at our store are very important to us. We want customers to enjoy shopping at Abe's of Maine, so your report of a disturbing experience with one of our sales persons is a serious concern for us....
First, let us express our deepest apologies. You deserve only the best service, especially when you visit Abe's of Maine. I am able to replace your order if you still want the TV,please email me back at [redacted] and I will personally key in your order and ensure the highest level of serviceThank You[redacted]West Park Electronicsdba Abe's of Maine[redacted]
HiWe reached to the customer and satisfied the customer. We gave him $480 back. The customer indicated he is satisfied and agreed to close the caseThank You[redacted]Abe's of Maine[redacted]
Hi
This customer did call and as per our website it states that certain areas will incur additional shipping charges. The customer ordered a TV to a remote location outside the city. The customer acknowledged to us that they live in the middle of nowhere. Our normal trucking carrier does not...
deliver to the areas the customer requested. The delivery requires a specialized trucking company that delivers to remote areas. The customer requested the order be cancelled. He cancelled the order the customer was never charged.
Thank You
[redacted]
Westpark Electronics
LLC.
D/B/A Abe's of Maine
[redacted]
[redacted]
[redacted]
Dear [redacted]I am seeing your order was cancelled as per your request and your credit card was not charged. We apologize for the longer than normal hold times during the busy holiday season.Please let me know if you need anything additionalThank You[redacted]WestPark...
We are sorry you wanted to return your order. We reached out to [redacted] and issued her a return ra to return the merchandise. We have received the return and have waived all restocking fees.A full refund was issued on 4/13. Please let me know if you need anything else.Thank...
YouNancy M[redacted]West Park Electronicsdba Abe's of Maine[redacted]
As per the customer's request, we called to advise him that we rerouted the package back to our warehouse so that the customer will not have to go through
the trouble of returning the package. Once the customer explained his experience with the salesman,...
we agreed to price match the camera at $828.00 and refund the difference to the customer's credit card. That is complete. I explained to the customer that we will have to wait for the package to be returned to us before we can reship to him as [redacted] will not intercept the package for the second time.
The customer had agreed to wait. Our records indicate that we received the package back here, and rerouted it back to the customer.
The [redacted] tracking number is [redacted]
The package is scheduled to be delivered today.
We are sorry that [redacted] received the wrong camera, it was mistake. We carry both version of the [redacted] camera the US and international version. When [redacted] reached out to us to let us know he received the wrong camera, we sent him a return label and told him we would exchange for the correct camera....
In addition we offer [redacted] a $50 discount off his order for the inconvenience. My customer service agent [redacted] reached out via email and phone to [redacted] I personally reached out to [redacted] to apologize for the mistake. [redacted] decided he wanted a full refund. We issued him a full refund on 1/31. We made every effort to satisfy [redacted] and work with him. We asked that this case be closed since the refund was given and we made every effort to work with [redacted]
Thank You
[redacted]
Westpark Electronics
LLC.
D/B/A Abe's of Maine
[redacted]
[redacted]
[redacted]
We are sorry for the confusion you had with your order. I am showing this order was cancelled as per your request on 04.20. A cancellation email was sent. I am sorry you didn't see it.I am showing your credit card was not charged for this order. No refund is due. Please let me know if...
you need any additional information.Thank YouNancy M[redacted]Westpark ElectronicsDBA Abe's of Maine [redacted]
I am sorry you needed to cancel the order you placed with us. Thank you for contacting us, we can offer the TV you ordered at the current web site price. Pricing online fluctuates everyday due to promotions and holiday pricing. Please place a new order and email me the order number. I will upgrade...
your order to white glove service and include all fees. I look forward to serving you.Thank You[redacted]West Park Electronicsdba Abe's Of Maine[redacted]
Dear [redacted]I am sorry you wanted to cancel the item you ordered. We do have the item in stock and available for immediate shipment. I am showing you placed the order using [redacted] as a payment method. When an order is placed through our site using [redacted]l, [redacted] placing a tempororary hold on the...
funds. If the sale is processed it becomes a charge if not the hold is released by them after a month. We contacted them on 12/16 to release the hold which they did. You were not charged for this order. If you want to replace the order I will personally see your order through. Attached is a copy of the voided charge from [redacted]lThank You[redacted]WestPark Electronicsdba Abe's of Maine[redacted]
Complaint: [redacted]
I am rejecting this response because:
Information in response is not accurate, contrary information provided by sales representative.
I continue to be surprised by the poor quality of customer service from your company. Upon receiving your response, I called the number provided and spoke to a representative who verified that you do not have the product in stock, but indicated that you do indeed carry the USA version of the television, and that I would be able to get the same price as I was quoted on my original order back in January if I were to order the television when you receive more stock in February. When I asked for clarification about the previous information I had received, that "there is no way I would be able to find the TV for that low a price", and that is why it was the European model that was being sold to me, I was passed on to a manager.
The manager (who did not provide his name), told me that there is no price for either version of the television until you have them in stock, "of course" there will be different prices for the European and US versions, and convirmed that there is no way to tell which version I am buying from the website. He offered that if I would like to attempt an order again in February, when there is more stock, he would be able to provide me with a price.
The website continues to display the same information as it did earlier in the month, for the same price, despite not having it in stock and not knowing what price I might pay if I were to "Add to Cart" and purchase the product from your website. I was told that the website is "being updated", yet I am able to add the item to the cart and complete a checkout for a new order for this product for the advertised price.
Regards,
[redacted]
Nikon D 3300 SLR digital camera advertised as "import factory fresh" for a good price. An hour after ordering online, I get a call from a sales rep at Abe's informing me that my selection is an import, with a non-english menu, no warranty and a lower quality battery. I was offered a english menu with a warranty and a better battery for about $100 more. I balked and the rep found a "coupon" to reduce the price. NONE of this information was listed in the advertisement. Unethical business - STAY AWAY!!!!!
HiThe customer called to cancel after the TV has shipped. This item is a TV and can only ship private Trucking. The deliver date was set up for 12/26. The customer agreed to pay the return shipping cost of $150 which was discounted already. Our website indicates that any refused tv the customer...
will be responsible for shipping both ways. $200 each way. We already absorbed most of the cost. The trucking company charges us inbound and outbound freight even if the shipment was refused. We also waived the restocking fee. He agreed to pay the $150 dollars This is a portion of the email he wrote[redacted])For obvious reasons, I reluctantly agree to pay the $150 for the shipping. However, since the item is still in the possession of the trucking company and not me, I would like to be refunded now, instead of waiting for the trucking company to return the item to you. Thanks for attempting to resolve this issue and happy holidays to you and yours. (end)We have dealt fairly and accommodated the customer requests. The return fees were heavily discount, no restocking fee was charged and the order was refunded prior to us receiving the merchandise back.Thank You[redacted]West Park ElectronicsDBA Abe's of Maine[redacted]
*
I purchased a TV from this vendor for what appeared to be a deal The following day I received an unusual email to call the company to confirm my order The person answered by just saying "hello" When I called I found out the TV purchased would cost $more than advertised This was a classic "bait and switch" They did not disclose this amount at the time of the purchase when the credit card information was submittedI found out one day later of the additional charges and cancelled the order I have a receipt where it shows $for shipping and handling only to be told when I called that insurance/transportation fees would be requiredThis company is not forthright/honest with price at the time of purchase They demonstrated rude customer support as under a minute into the call when I asked about the shipping charges I was just told he would cancel the order and hung up on Do not buy from this company They even disguise the name of their business which is "Abes of Maine" as West Park Electronics LLC on here to make it difficult for customers to find them on the Revdex.com
I ordered a 77" OLED LG TV from this company for a price of $Then I got a call a them with an " up charge " of $for trucking and insurance
I paid for the extra charges because I felt it was still a fair price for the TV, but after thinking about it for 4-hours I decided to cancel the order because I
felt this was an internet scam to cheat money out of trusting people like meWhen I tried to contact the company by phone after calling 20-times and
not having anyone answer it would go to voice mailI know this company is using predatory business practices to get money from innocent peopleWhen
I finally got through to Steve who works for the company he refused to cancel the order I told him about the numerous calls I had made and was put on hold then hung up on I feel this company has very bad customer service and is rude and difficult to deal with Cancelling an order in less than a short time is not an unreasonable request I have gone to great lengths to h
Complaint: [redacted]
I am rejecting this response because:Apologizing for manipulative customer service isn't going to resolve this issue. This company continues to Bait and Switch customers with its bogus website and misrepresentation of product.See many more complaints here: [redacted]
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:I have checked with [redacted] and the charges have not been reversed. They have requested a response from Abe's and no response has been received to date. Abe's is delaying in refunding my payment.
Regards,[redacted]
Hello [redacted] ,
i apologize but I cant honor that price we are losing way to much money it was a mistake and again I apologize for that I wish you can understand, the best I could do is the $25 of the camera or you can use it for you next purchase.
Thank you
Hi I am sorry you wanted to return the camera you orderedWe have been in communication with the customer via email and issued a prepaid return label. The camera was returned to us and a full refund was issued a full refund in the amount of $3019.Please allow 5-7 business day for the credit...
to appear on your account. Please let me know if you need anything elseThank You[redacted]Abe's of Maine[redacted]
Complaint: [redacted]
I am rejecting this response because:It has been very long to receive response from the business and I have placed an order through another vendor. Also, I do not appreciate strong arm, upsell tactics used by the company in question. If you like to research, my order form is attached.Regards,[redacted]
Dear [redacted]Your comments regarding the service you received at our store are very important to us. We want customers to enjoy shopping at Abe's of Maine, so your report of a disturbing experience with one of our sales persons is a serious concern for us....
First, let us express our deepest apologies. You deserve only the best service, especially when you visit Abe's of Maine. I am able to replace your order if you still want the TV,please email me back at [redacted] and I will personally key in your order and ensure the highest level of serviceThank You[redacted]West Park Electronicsdba Abe's of Maine[redacted]
HiWe reached to the customer and satisfied the customer. We gave him $480 back. The customer indicated he is satisfied and agreed to close the caseThank You[redacted]Abe's of Maine[redacted]
Hi
This customer did call and as per our website it states that certain areas will incur additional shipping charges. The customer ordered a TV to a remote location outside the city. The customer acknowledged to us that they live in the middle of nowhere. Our normal trucking carrier does not...
deliver to the areas the customer requested. The delivery requires a specialized trucking company that delivers to remote areas. The customer requested the order be cancelled. He cancelled the order the customer was never charged.
Thank You
[redacted]
Westpark Electronics
LLC.
D/B/A Abe's of Maine
[redacted]
[redacted]
[redacted]
Dear [redacted]I am seeing your order was cancelled as per your request and your credit card was not charged. We apologize for the longer than normal hold times during the busy holiday season.Please let me know if you need anything additionalThank You[redacted]WestPark...
Electronicsdba Abe's of Maine[redacted]
We are sorry you wanted to return your order. We reached out to [redacted] and issued her a return ra to return the merchandise. We have received the return and have waived all restocking fees.A full refund was issued on 4/13. Please let me know if you need anything else.Thank...
YouNancy M[redacted]West Park Electronicsdba Abe's of Maine[redacted]
Hi,
As per the customer's request, we called to advise him that we rerouted the package back to our warehouse so that the customer will not have to go through
the trouble of returning the package. Once the customer explained his experience with the salesman,...
we agreed to price match the camera at $828.00 and refund the difference to the customer's credit card. That is complete. I explained to the customer that we will have to wait for the package to be returned to us before we can reship to him as [redacted] will not intercept the package for the second time.
The customer had agreed to wait. Our records indicate that we received the package back here, and rerouted it back to the customer.
The [redacted] tracking number is [redacted]
The package is scheduled to be delivered today.
Thank you,
Lisa B[redacted]
We are sorry that [redacted] received the wrong camera, it was mistake. We carry both version of the [redacted] camera the US and international version. When [redacted] reached out to us to let us know he received the wrong camera, we sent him a return label and told him we would exchange for the correct camera....
In addition we offer [redacted] a $50 discount off his order for the inconvenience. My customer service agent [redacted] reached out via email and phone to [redacted] I personally reached out to [redacted] to apologize for the mistake. [redacted] decided he wanted a full refund. We issued him a full refund on 1/31. We made every effort to satisfy [redacted] and work with him. We asked that this case be closed since the refund was given and we made every effort to work with [redacted]
Thank You
[redacted]
Westpark Electronics
LLC.
D/B/A Abe's of Maine
[redacted]
[redacted]
[redacted]
We are sorry for the confusion you had with your order. I am showing this order was cancelled as per your request on 04.20. A cancellation email was sent. I am sorry you didn't see it.I am showing your credit card was not charged for this order. No refund is due. Please let me know if...
you need any additional information.Thank YouNancy M[redacted]Westpark ElectronicsDBA Abe's of Maine [redacted]
I am sorry you needed to cancel the order you placed with us. Thank you for contacting us, we can offer the TV you ordered at the current web site price. Pricing online fluctuates everyday due to promotions and holiday pricing. Please place a new order and email me the order number. I will upgrade...
your order to white glove service and include all fees. I look forward to serving you.Thank You[redacted]West Park Electronicsdba Abe's Of Maine[redacted]
Dear [redacted]I am sorry you wanted to cancel the item you ordered. We do have the item in stock and available for immediate shipment. I am showing you placed the order using [redacted] as a payment method. When an order is placed through our site using [redacted]l, [redacted] placing a tempororary hold on the...
funds. If the sale is processed it becomes a charge if not the hold is released by them after a month. We contacted them on 12/16 to release the hold which they did. You were not charged for this order. If you want to replace the order I will personally see your order through. Attached is a copy of the voided charge from [redacted]lThank You[redacted]WestPark Electronicsdba Abe's of Maine[redacted]
Complaint: [redacted]
I am rejecting this response because:
Information in response is not accurate, contrary information provided by sales representative.
I continue to be surprised by the poor quality of customer service from your company. Upon receiving your response, I called the number provided and spoke to a representative who verified that you do not have the product in stock, but indicated that you do indeed carry the USA version of the television, and that I would be able to get the same price as I was quoted on my original order back in January if I were to order the television when you receive more stock in February. When I asked for clarification about the previous information I had received, that "there is no way I would be able to find the TV for that low a price", and that is why it was the European model that was being sold to me, I was passed on to a manager.
The manager (who did not provide his name), told me that there is no price for either version of the television until you have them in stock, "of course" there will be different prices for the European and US versions, and convirmed that there is no way to tell which version I am buying from the website. He offered that if I would like to attempt an order again in February, when there is more stock, he would be able to provide me with a price.
The website continues to display the same information as it did earlier in the month, for the same price, despite not having it in stock and not knowing what price I might pay if I were to "Add to Cart" and purchase the product from your website. I was told that the website is "being updated", yet I am able to add the item to the cart and complete a checkout for a new order for this product for the advertised price.
Regards,
[redacted]
Nikon D 3300 SLR digital camera advertised as "import factory fresh" for a good price. An hour after ordering online, I get a call from a sales rep at Abe's informing me that my selection is an import, with a non-english menu, no warranty and a lower quality battery. I was offered a english menu with a warranty and a better battery for about $100 more. I balked and the rep found a "coupon" to reduce the price. NONE of this information was listed in the advertisement. Unethical business - STAY AWAY!!!!!
HiThe customer called to cancel after the TV has shipped. This item is a TV and can only ship private Trucking. The deliver date was set up for 12/26. The customer agreed to pay the return shipping cost of $150 which was discounted already. Our website indicates that any refused tv the customer...
will be responsible for shipping both ways. $200 each way. We already absorbed most of the cost. The trucking company charges us inbound and outbound freight even if the shipment was refused. We also waived the restocking fee. He agreed to pay the $150 dollars This is a portion of the email he wrote[redacted])For obvious reasons, I reluctantly agree to pay the $150 for the shipping. However, since the item is still in the possession of the trucking company and not me, I would like to be refunded now, instead of waiting for the trucking company to return the item to you. Thanks for attempting to resolve this issue and happy holidays to you and yours. (end)We have dealt fairly and accommodated the customer requests. The return fees were heavily discount, no restocking fee was charged and the order was refunded prior to us receiving the merchandise back.Thank You[redacted]West Park ElectronicsDBA Abe's of Maine[redacted]
*