We have attempted to reach out to [redacted], before we shipped the order, the details of the order were confirmed. Her husband spoke to our sales representative and indicated he wanted the US model and in home delivery. After the TV was install and mounted [redacted] called to...
tell us she never agreed to this charges. The shipment was not refused at any point. Had the TV not been installed and mounted we would have been able to take it back for a full refund. We have attempted in good faith to work for her and have offered her a considerable discount. She has denied all our requests. Any itemized invoice was emailed to her right after the phone call. This complaint is without merit.Thank You[redacted]WestPark Electronicsdba Abe's of Maine [redacted]5
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. After reading negative reviews about the company I jumped the gun and filed the complaint. [redacted] in customer service made every effort to make the situation right. I can honestly say that I am satisfied with my purchase. Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:
How much off can you give me? Because I want more than that 25$ because like I said in sure I could get the bundle that I ordered for the price I ordered it at from you. I'm saving you from losing a lot of money, help me save money.
Regards,
[redacted]
I apologize for trouble you are having. The company is under
new ownership as of 7/11/2013. The new Corporation WestPark Electronics LCC
purchased the DBA Abe's of Maine out of bankruptcy. The new owner has nothing
to do with the old ownership prior to 7/11/2013. The new owner...
only purchased
the assets out of bankruptcy. I would suggest the customer call his Westpark Electronics LLC. Please let me know if I can be of
any assistance
D/B/A Abe's of Maine
[redacted]
Complaint: [redacted]
I am rejecting this response because:The sales person who sold me this lens told me I was paying for the more expensive of the 2 versions of this lens on your site so I could get a US version and that is not what I received. I was given the extended warranty, but that is not what I want. The wareanty service, [redacted], has consistently poor reviews and lots of Revdex.com complaints, which makes me hesitant to use them.
Regards,
[redacted]
In response to your email to me today concerning the above complaint, I contacted the phone number given and the agent suggested I get back to you, giving me your email address. font-family: Tahoma;">Within half an hour of my lodging a complaint with Revdex.com about Abes of Main, I received a phonecall from Abes in which the agent offered me a refund if I refused the item (a camera) on delivery and returned it to Abes.I accepted this offer, but upon reflection, I think it leaves me in a potentially vulnerable position entirely reliant upon the good faith of Abes of Maine. If I retain the camera which they say they have dispatched today, at least I have a camera. If I return the camera, and do not receive a refund....what then? Do you have any suggestions about how a prudent person should act here? I would appreciate your advice.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused to you. We are sorry that you were not satisfied by with the product and service.We assure you that your complaint will be handled in a strict...
and serious way. We have agreed to refund you in full, since the the trucking company couldn't deliver on the date he promised due to a mechanical breakdown.Our customer service representative [redacted] reached out to [redacted] and apologized for what transpired with the order. We have issued you a full refund and for the inconvenience you were shipped a tilt mount at not charge. Please accept our apologies. Thank you for your understanding.Thank You[redacted]Abe's of Maine[redacted]
Complaint: [redacted]
I am rejecting this response because:Your story doesn't reflect the actual situation. I was never satisfied with your solutions, never accepted the $100 but saw it on my account as a refund, it doesn't mean anything to me.
FYI, I tried to contact [redacted] (the person who perform the repair) from the next day of the repair, no answer!!. I tried to contact you, the hold was very long and I stated before, I really don't have time for this.
The TV is not functioning properly, the previous problem is solved but now we have a picture with a ripple effect which is very annoying.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:I have no idea where you are getting your information. When [redacted] called me after I left a bad review, he told me he would sell me the tv at $250 above advertised price. I accepted that offer and told him I would notify the Revdex.com that the case is resolved when the TV arrives, which it has NOT.The shipper called and is not scheduled to deliver until AFTER christmas. So whatever report you are seeing that says it was delivered inside and inspected is erroneous. It was never delivered, and never inspected.When the TV arrives, I will notify the Revdex.com.
Regards,
[redacted]
Dear [redacted]We are sorry that you didn't experience stellar service. Customer service is top priority to us. I am showing this order was not billed and it was cancelled as per your request.If you would like to replace the order and speak to me directly I can be reached at [redacted]...
[redacted] I will personally take your order and make sure you are satifiedThank You[redacted]West Park Electronics[redacted]
Hello [redacted]
background-color: rgb(255, 255, 255);">It was a pleasure speaking to you I must say sir. I want to apologize to you again on what transpired yesterday with one of our sales rep. Please accept my apologies on behalf of myself and Abe’s and I will say it again I’m so embarrassed for what you had to go through. As I promised you [redacted] I will
ship out an extra battery and charger. The tracking number is [redacted] it will ship out Tomorrow with [redacted] they already picked up today I apologize but I had my shipping department get your items ready so tomorrow their won’t be any issues.I apologize once more and please if there is
anything else you need anything at all, please feel free to call me my number is [redacted] or email me.Thank you so much for taking time out of your day to hear me out and giving me the opportunity to help you and our customer service.Thank You
Sally
[redacted] was reached out to on 4/15. We informed him to refuse the package and would waive the 15% restocking fee. When the package was returned to us by [redacted] we refunded this order in full.Thank YouNancy M[redacted]West Park ElectronicsDBA Abe's of Maine [redacted]
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
HiWe are sorry the product you purchased is not working properly. We have a 14 day return policy this is way past our 14 day return policy. You would need to call the manufacturer and have the item replaced by them directly their direct contact is [redacted]This complaint should...
be dismissed since the customer should have contacted the manufacturer of the product and not Abe's of Maine Thank You[redacted]Abe's of Maine[redacted]
Thank you for taking the time to write to us. I am sorry over the trouble you had with your order. Its a very busy time of year and orders sometimes take a little longer to process than normal. Looking up your information I do not see any charge to your credit card. You didn't include an order...
number so I used your name and phone number to look up your information. Based on that I didn't see any charge.If this is not the case please contact me directly at [redacted] ext [redacted] I will need the last four digits of your credit card.Thank You,[redacted]Westpark Electronics LLCDba Abe's of Maine[redacted]
Dear [redacted]I am showing your order shipped, and you did not call prior to shipping to cancel your order. I am showing [redacted] tracking number [redacted] was signed for by you on 12/4.If you wish to return the TV please call our customer service department at [redacted]...
[redacted] ext 2 to obtain an RA number. As soon as the TV is returned we can issue you a refund.Thank You[redacted]Abe's of Maine[redacted]
We are sorry you were unhappy with your purchase, certain items of high value and indicate on the website require a separate insurance charges as was explained to you when you placed the order and agreed to by you. However we would like to satisfy you and would like to offer you a refund of $75.00...
for any misunderstanding that may have occurred. Please respond back that this is satisfactory and I will issue you the $75 refund to your original form of payment
Thank You
WestPark Electronics
Abe's of Maine
[redacted]
Complaint: [redacted]
I am rejecting this response because:
This appears to be more of a shell game with them playing with companies and people money. I see it is the miss using the system that was designed to help people that got over their head not as a means of reshuffling their assets to protect themselves their pockets with more money. It appears to me the same people on this company. I also filed a complaint a week for a month after placing my order and never got a response from the company while they're in the middle bankruptcy which means they avoided the situation to begin with the gladly took my funds. This amounts to doing business extremely unfair and harmful in misleading conduct. If you like this resolved they can refund my money otherwise complete will stand.
Regards,
[redacted]
Hi,I am sorry you wanted to cancel your order. Your order was refunded and cancelled in full. Please allow 3-5 business days for the refund to appearThank You[redacted]West Park Electronics[redacted]
We have attempted to reach out to [redacted], before we shipped the order, the details of the order were confirmed. Her husband spoke to our sales representative and indicated he wanted the US model and in home delivery. After the TV was install and mounted [redacted] called to...
tell us she never agreed to this charges. The shipment was not refused at any point. Had the TV not been installed and mounted we would have been able to take it back for a full refund. We have attempted in good faith to work for her and have offered her a considerable discount. She has denied all our requests. Any itemized invoice was emailed to her right after the phone call. This complaint is without merit.Thank You[redacted]WestPark Electronicsdba Abe's of Maine [redacted]5
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. After reading negative reviews about the company I jumped the gun and filed the complaint. [redacted] in customer service made every effort to make the situation right. I can honestly say that I am satisfied with my purchase. Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:
How much off can you give me? Because I want more than that 25$ because like I said in sure I could get the bundle that I ordered for the price I ordered it at from you. I'm saving you from losing a lot of money, help me save money.
Regards,
[redacted]
I apologize for trouble you are having. The company is under
new ownership as of 7/11/2013. The new Corporation WestPark Electronics LCC
purchased the DBA Abe's of Maine out of bankruptcy. The new owner has nothing
to do with the old ownership prior to 7/11/2013. The new owner...
only purchased
the assets out of bankruptcy. I would suggest the customer call his Westpark Electronics LLC. Please let me know if I can be of
any assistance
D/B/A Abe's of Maine
[redacted]
Complaint: [redacted]
I am rejecting this response because:The sales person who sold me this lens told me I was paying for the more expensive of the 2 versions of this lens on your site so I could get a US version and that is not what I received. I was given the extended warranty, but that is not what I want. The wareanty service, [redacted], has consistently poor reviews and lots of Revdex.com complaints, which makes me hesitant to use them.
Regards,
[redacted]
In response to your email to me today concerning the above complaint, I contacted the phone number given and the agent suggested I get back to you, giving me your email address. font-family: Tahoma;">Within half an hour of my lodging a complaint with Revdex.com about Abes of Main, I received a phonecall from Abes in which the agent offered me a refund if I refused the item (a camera) on delivery and returned it to Abes.I accepted this offer, but upon reflection, I think it leaves me in a potentially vulnerable position entirely reliant upon the good faith of Abes of Maine. If I retain the camera which they say they have dispatched today, at least I have a camera. If I return the camera, and do not receive a refund....what then? Do you have any suggestions about how a prudent person should act here? I would appreciate your advice.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused to you. We are sorry that you were not satisfied by with the product and service.We assure you that your complaint will be handled in a strict...
and serious way. We have agreed to refund you in full, since the the trucking company couldn't deliver on the date he promised due to a mechanical breakdown.Our customer service representative [redacted] reached out to [redacted] and apologized for what transpired with the order. We have issued you a full refund and for the inconvenience you were shipped a tilt mount at not charge. Please accept our apologies. Thank you for your understanding.Thank You[redacted]Abe's of Maine[redacted]
Complaint: [redacted]
I am rejecting this response because:Your story doesn't reflect the actual situation. I was never satisfied with your solutions, never accepted the $100 but saw it on my account as a refund, it doesn't mean anything to me.
FYI, I tried to contact [redacted] (the person who perform the repair) from the next day of the repair, no answer!!. I tried to contact you, the hold was very long and I stated before, I really don't have time for this.
The TV is not functioning properly, the previous problem is solved but now we have a picture with a ripple effect which is very annoying.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:I have no idea where you are getting your information. When [redacted] called me after I left a bad review, he told me he would sell me the tv at $250 above advertised price. I accepted that offer and told him I would notify the Revdex.com that the case is resolved when the TV arrives, which it has NOT.The shipper called and is not scheduled to deliver until AFTER christmas. So whatever report you are seeing that says it was delivered inside and inspected is erroneous. It was never delivered, and never inspected.When the TV arrives, I will notify the Revdex.com.
Regards,
[redacted]
Dear [redacted]We are sorry that you didn't experience stellar service. Customer service is top priority to us. I am showing this order was not billed and it was cancelled as per your request.If you would like to replace the order and speak to me directly I can be reached at [redacted]...
[redacted] I will personally take your order and make sure you are satifiedThank You[redacted]West Park Electronics[redacted]
Hello [redacted]
background-color: rgb(255, 255, 255);">It was a pleasure speaking to you I must say sir. I want to apologize to you again on what transpired yesterday with one of our sales rep. Please accept my apologies on behalf of myself and Abe’s and I will say it again I’m so embarrassed for what you had to go through. As I promised you [redacted] I will
ship out an extra battery and charger. The tracking number is [redacted] it will ship out Tomorrow with [redacted] they already picked up today I apologize but I had my shipping department get your items ready so tomorrow their won’t be any issues.I apologize once more and please if there is
anything else you need anything at all, please feel free to call me my number is [redacted] or email me.Thank you so much for taking time out of your day to hear me out and giving me the opportunity to help you and our customer service.Thank You
Sally
[redacted] was reached out to on 4/15. We informed him to refuse the package and would waive the 15% restocking fee. When the package was returned to us by [redacted] we refunded this order in full.Thank YouNancy M[redacted]West Park ElectronicsDBA Abe's of Maine [redacted]
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
HiWe are sorry the product you purchased is not working properly. We have a 14 day return policy this is way past our 14 day return policy. You would need to call the manufacturer and have the item replaced by them directly their direct contact is [redacted]This complaint should...
be dismissed since the customer should have contacted the manufacturer of the product and not Abe's of Maine Thank You[redacted]Abe's of Maine[redacted]
Thank you for taking the time to write to us. I am sorry over the trouble you had with your order. Its a very busy time of year and orders sometimes take a little longer to process than normal. Looking up your information I do not see any charge to your credit card. You didn't include an order...
number so I used your name and phone number to look up your information. Based on that I didn't see any charge.If this is not the case please contact me directly at [redacted] ext [redacted] I will need the last four digits of your credit card.Thank You,[redacted]Westpark Electronics LLCDba Abe's of Maine[redacted]
Dear [redacted]
We contacted [redacted] this morning, we went ahead and emailed her a [redacted]...
return label we will take back the Tamron lens and refund her order in full.
Thank you
[redacted]
Dear [redacted]I am showing your order shipped, and you did not call prior to shipping to cancel your order. I am showing [redacted] tracking number [redacted] was signed for by you on 12/4.If you wish to return the TV please call our customer service department at [redacted]...
[redacted] ext 2 to obtain an RA number. As soon as the TV is returned we can issue you a refund.Thank You[redacted]Abe's of Maine[redacted]
We are sorry you were unhappy with your purchase, certain items of high value and indicate on the website require a separate insurance charges as was explained to you when you placed the order and agreed to by you. However we would like to satisfy you and would like to offer you a refund of $75.00...
for any misunderstanding that may have occurred. Please respond back that this is satisfactory and I will issue you the $75 refund to your original form of payment
Thank You
WestPark Electronics
Abe's of Maine
[redacted]
Complaint: [redacted]
I am rejecting this response because:
This appears to be more of a shell game with them playing with companies and people money. I see it is the miss using the system that was designed to help people that got over their head not as a means of reshuffling their assets to protect themselves their pockets with more money. It appears to me the same people on this company. I also filed a complaint a week for a month after placing my order and never got a response from the company while they're in the middle bankruptcy which means they avoided the situation to begin with the gladly took my funds. This amounts to doing business extremely unfair and harmful in misleading conduct. If you like this resolved they can refund my money otherwise complete will stand.
Regards,
[redacted]
Hi,I am sorry you wanted to cancel your order. Your order was refunded and cancelled in full. Please allow 3-5 business days for the refund to appearThank You[redacted]West Park Electronics[redacted]