Dear [redacted]I am sorry for the trouble you had with your order. I am showing this order was cancelled on the day your requested it to be cancel. This order was never charged and the cancellation was confirmed via emial.Please let me know if you need any further...
assistance.Thank YouNancy M[redacted]West Park Electronicsdba Abe's of Maine[redacted]
Hi [redacted]I see that you spoke to Morris and this order shipped on 5/4 via [redacted] tracking number [redacted] I am showing it will be delivered on 5/7Please let me know if you need anything else. Thank you for your orderNancy M[redacted]Westpark ElectronicsDBA Abe's Of...
I will send the camera back registered mail -
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]My customer service representative [redacted] reached out to you on 6/17 and upgraded your order at no additional charge. You indicated that you were satisfied and would withdraw the complaint. Thank You[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because it was never explained to me when I placed the order. In fact the email confirmation I received stated $0 shipping charge. If it was your intention to charge me some other amount, you should have stated that the shipping and handling would be determined later or words to that effect. In addition as previously discussed your website doesnt specify which items will have a "bait and switch" shipping/handling/insurance cost added to it. You do not have the arbitrary right to decide which items should cost differently than listed on your website unless you notify the buyers which you did not. I want all the shipping/handling/insurance charges refunded.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Once again the Abe's of Maine agent offer was disingenuous because it leaves out pertinent FACTS. I responded to an "URGENT" call following placing my order for a TV that was offered at 2,999:Yes (that $2,999) one is a store warranty its limited 30 days , And one (I am offering) is a US manufacture warranty , I can do (US) one everywhere is 3499 plus tax, I can to do it for 3399 since your a repeat customer no tax, freemount, free upgrade to white glove, Let me know.I declined and asked Abe's of Maine not to contact me at that time. Two days later I received a call from the "customer service department" who now wanted to "make it right" so he was willing to sell it for $3,299. Again, said no, I am fed up with their lies and tactics so DO NOT CONTACT ME AGAIN and HUNG UP.
Regards,
[redacted]
We tried to reach the customer by phone numerous time in regards to discuss and understand the nature of this complaint. We finally reached the customer and she said she would with draw the complaint.we went ahead and refunded the customer $100 as as sign of good faith
Thank...
Complaint: [redacted]
I am rejecting this response because:
This was a poor sales bait and switch tactic and I was impacted when attempting to sale and upgrade my camera because the imports are selling for $300 less. I was specifically misled into spending more money than necessary with the initial purchase because you're now telling me that you do not even carry the model that Ali upsold over the phone.
Regards,
[redacted]
Dear [redacted] I am sorry for the trouble you are having with your order. Frank in customer service has tried to reach out to you, he left you a voice mail on 5.29 and followed up via email. We have your order ready to ship and we just need confirmation that you still want this order....
You can email me directly and confirm you want us to ship your order. I will follow up with the delivery arrangement and upgrade your order to white glove delivery.Thank YouNancy M[redacted]Westpark Electronicsdba Abe's of Maine[redacted]
HiWe are sorry you wanted to cancel your order. I am showing your order was refunded as per your request on 3/26. It can take up to 3-5 business days to post to your stateementPlease let me know if you need anything elseThank YouNancy M[redacted]DBA WestPark...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and if they will follow through with what they proposed for a solution then this resolution will be satisfactory to me.
Regards, [redacted]
Hello [redacted] What you ordered is what you got only thing is that we are not authorize dealers. Everything else is brand new never open never use I apologize we couldn’t do business ,it looks like a manger took care of everything for you on 5/19/16 and he created an RMA for you and...
took the camera back and refunded your order on 5/24/16. If you ever need help in the future feel free to call me my number is [redacted]. We really appreciate and care about our customers. Thank you [redacted]
Complaint: [redacted]
I am rejecting this response because: I dont trust them, they lied to me me from the beginning. Ive sent their item back in the same condition that I received it in. The tracking number is [redacted] And it will be delivered on monday. This company are baiting and switching. Please tell me why I would pay 229.99 for an item on their website thats 175.00 after discount? Please look up the item on their website [redacted]. It will pull up the first lens that I bought until they called saying that, that len didnt have a warrenty. Yet that sent me that lens and charged me for the so called u.s. one! Ive screen shoted their site and video me typing the sn number in.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I appreciate the response but it does not get to the root of the problem here. I'm a fairly technically savvy person. I worked in the IT field for 15 years and sold electronics for 5 years. I researched this television set for almost 10 days prior to purchase. Researching both price and technical specifications on well over 20 websites. In all of that no where, not even on the links I was sent when I started inquiring about this, does it talk anywhere about and upgraded panel. Nowhere is there technical specifications stating that [redacted] produces a different version of this model of tv that they then sell for an upgraded price. Now I know there is the potential for a panel lottery. It is known that [redacted] uses a number of panels in their latest LCD's from different manufacturers but because the H7150 is a high end model, There is almost no panel lottery on this series. All sizes have a [redacted] panel inside, except for the 60". The 60" has a [redacted] panel. [redacted] does not produce any 60" panels, no matter the series. Besides these points, you can consider all sizes of the H7150 to have the same picture quality. So you selling me an "upgraded panel" is complete bunk and is what I am upset about and how I feel I was bait and switched because when I called up your rep and he started telling me this line it didn't make any sense based on my prior research. Unfortunately, I did not have the time that evening to dig into it further and when I called back the next day and the next day and the next day no one would answer my call.So what I would like is for a refund of $245 to get back to the original price I bought this TV for $1,454.00 and next time your sales person can be more truthful in what he is selling.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I have no interest in purchasing a product from a company that misrepresents free shipping by automatically tacking "insurance" on to the bill. Ironically the cost of the upsold insurance would have been roughly the same price as shipping via [redacted] or [redacted] Also, you haven't addressed the fact that your representative lied about there being two different versions of the TV I ordered. There is no 'commercial' version of this TV. There is only a retail version, only one model. Additionally, I have spoken with LG and they said that your company is not an authorized dealer, therefore they would not honor any warranties for the product.This means that even if I was foolish enough to have paid another $500 for the 'retail version' that the warranty that your rep guaranteed would have been null and void.This is classic bait and switch selling, and not only is it out of integrity and dishonest, but it is illegal.Additionally, my credit card company automatically declines charges of companies that are listed as fraudulent. Apparently there have been enough reports, chargebacks, and other disputes that my bank will hold all funds charged by Abe's of Maine aka Westpark Electronics LLC.I have already cancelled my order through your representative, and my credit card company will not allow your company to charge my account. So please include evidence of the cancelled order upon your response.Also, the business did not address the desired settlement/outcome that I addressed. I further propose that the official apology should consist of a posting on the home page of their website. The apology should include how they have done business, and are currently doing business, the definition of bait and switch, and how they propose to remedy their unethical business practices.
Regards,**
We shipped the customer a USA product which he can verify with Canon USA. The customer took the camera out of the country this is not our fault. Had the camera been in the US we would have sent him a prepaid label to return the the unit however he removed the camera from the address we shipped to. It seems like based on the customer response he is just trying to receive merchandise for free and even if we would refund him the $80 he is still not satisfied
Revdex.com:
This is an update to the complaint filed -- [redacted] -- I have just found the warranty certificate in question buried under packaging around another product sent from Abe's of Maine, so the situation of the missing warranty has been resolved and you may drop this case.
Very sorry for the confusion and any trouble this may have caused you.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi
Our customer service rep [redacted] tried to reach out to you, this order was shipped in February you are reporting the problem over 90 later. We can work with you to get the lens exchanged. We have no record of you contacting us regarding an exchange. Please reach out to [redacted]...
[redacted] and he will work through the exchange process with you.
Thank You
[redacted]
[redacted]
[redacted]
Dear [redacted]I am sorry for the trouble you had with your order. I am showing this order was cancelled on the day your requested it to be cancel. This order was never charged and the cancellation was confirmed via emial.Please let me know if you need any further...
assistance.Thank YouNancy M[redacted]West Park Electronicsdba Abe's of Maine[redacted]
Hi [redacted]I see that you spoke to Morris and this order shipped on 5/4 via [redacted] tracking number [redacted] I am showing it will be delivered on 5/7Please let me know if you need anything else. Thank you for your orderNancy M[redacted]Westpark ElectronicsDBA Abe's Of...
Maine[redacted]
I will send the camera back registered mail -
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]My customer service representative [redacted] reached out to you on 6/17 and upgraded your order at no additional charge. You indicated that you were satisfied and would withdraw the complaint. Thank You[redacted]
Hello [redacted]
On 5/16/16 looks like a manger contacted you and resolved the issue a refund was done for $60 and let you keep the items.
Thank you
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because it was never explained to me when I placed the order. In fact the email confirmation I received stated $0 shipping charge. If it was your intention to charge me some other amount, you should have stated that the shipping and handling would be determined later or words to that effect. In addition as previously discussed your website doesnt specify which items will have a "bait and switch" shipping/handling/insurance cost added to it. You do not have the arbitrary right to decide which items should cost differently than listed on your website unless you notify the buyers which you did not. I want all the shipping/handling/insurance charges refunded.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Once again the Abe's of Maine agent offer was disingenuous because it leaves out pertinent FACTS. I responded to an "URGENT" call following placing my order for a TV that was offered at 2,999:Yes (that $2,999) one is a store warranty its limited 30 days , And one (I am offering) is a US manufacture warranty , I can do (US) one everywhere is 3499 plus tax, I can to do it for 3399 since your a repeat customer no tax, freemount, free upgrade to white glove, Let me know.I declined and asked Abe's of Maine not to contact me at that time. Two days later I received a call from the "customer service department" who now wanted to "make it right" so he was willing to sell it for $3,299. Again, said no, I am fed up with their lies and tactics so DO NOT CONTACT ME AGAIN and HUNG UP.
Regards,
[redacted]
We tried to reach the customer by phone numerous time in regards to discuss and understand the nature of this complaint. We finally reached the customer and she said she would with draw the complaint.we went ahead and refunded the customer $100 as as sign of good faith
Thank...
You
[redacted]
WestPark Electronics
[redacted]
Complaint: [redacted]
I am rejecting this response because:
This was a poor sales bait and switch tactic and I was impacted when attempting to sale and upgrade my camera because the imports are selling for $300 less. I was specifically misled into spending more money than necessary with the initial purchase because you're now telling me that you do not even carry the model that Ali upsold over the phone.
Regards,
[redacted]
Dear [redacted] I am sorry for the trouble you are having with your order. Frank in customer service has tried to reach out to you, he left you a voice mail on 5.29 and followed up via email. We have your order ready to ship and we just need confirmation that you still want this order....
You can email me directly and confirm you want us to ship your order. I will follow up with the delivery arrangement and upgrade your order to white glove delivery.Thank YouNancy M[redacted]Westpark Electronicsdba Abe's of Maine[redacted]
HiWe are sorry you wanted to cancel your order. I am showing your order was refunded as per your request on 3/26. It can take up to 3-5 business days to post to your stateementPlease let me know if you need anything elseThank YouNancy M[redacted]DBA WestPark...
ElectronicsAbe's of Maine[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and if they will follow through with what they proposed for a solution then this resolution will be satisfactory to me.
Regards, [redacted]
Hello [redacted] What you ordered is what you got only thing is that we are not authorize dealers. Everything else is brand new never open never use I apologize we couldn’t do business ,it looks like a manger took care of everything for you on 5/19/16 and he created an RMA for you and...
took the camera back and refunded your order on 5/24/16. If you ever need help in the future feel free to call me my number is [redacted]. We really appreciate and care about our customers. Thank you [redacted]
Complaint: [redacted]
I am rejecting this response because: I dont trust them, they lied to me me from the beginning. Ive sent their item back in the same condition that I received it in. The tracking number is [redacted] And it will be delivered on monday. This company are baiting and switching. Please tell me why I would pay 229.99 for an item on their website thats 175.00 after discount? Please look up the item on their website [redacted]. It will pull up the first lens that I bought until they called saying that, that len didnt have a warrenty. Yet that sent me that lens and charged me for the so called u.s. one! Ive screen shoted their site and video me typing the sn number in.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I appreciate the response but it does not get to the root of the problem here. I'm a fairly technically savvy person. I worked in the IT field for 15 years and sold electronics for 5 years. I researched this television set for almost 10 days prior to purchase. Researching both price and technical specifications on well over 20 websites. In all of that no where, not even on the links I was sent when I started inquiring about this, does it talk anywhere about and upgraded panel. Nowhere is there technical specifications stating that [redacted] produces a different version of this model of tv that they then sell for an upgraded price. Now I know there is the potential for a panel lottery. It is known that [redacted] uses a number of panels in their latest LCD's from different manufacturers but because the H7150 is a high end model, There is almost no panel lottery on this series. All sizes have a [redacted] panel inside, except for the 60". The 60" has a [redacted] panel. [redacted] does not produce any 60" panels, no matter the series. Besides these points, you can consider all sizes of the H7150 to have the same picture quality. So you selling me an "upgraded panel" is complete bunk and is what I am upset about and how I feel I was bait and switched because when I called up your rep and he started telling me this line it didn't make any sense based on my prior research. Unfortunately, I did not have the time that evening to dig into it further and when I called back the next day and the next day and the next day no one would answer my call.So what I would like is for a refund of $245 to get back to the original price I bought this TV for $1,454.00 and next time your sales person can be more truthful in what he is selling.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I have no interest in purchasing a product from a company that misrepresents free shipping by automatically tacking "insurance" on to the bill. Ironically the cost of the upsold insurance would have been roughly the same price as shipping via [redacted] or [redacted] Also, you haven't addressed the fact that your representative lied about there being two different versions of the TV I ordered. There is no 'commercial' version of this TV. There is only a retail version, only one model. Additionally, I have spoken with LG and they said that your company is not an authorized dealer, therefore they would not honor any warranties for the product.This means that even if I was foolish enough to have paid another $500 for the 'retail version' that the warranty that your rep guaranteed would have been null and void.This is classic bait and switch selling, and not only is it out of integrity and dishonest, but it is illegal.Additionally, my credit card company automatically declines charges of companies that are listed as fraudulent. Apparently there have been enough reports, chargebacks, and other disputes that my bank will hold all funds charged by Abe's of Maine aka Westpark Electronics LLC.I have already cancelled my order through your representative, and my credit card company will not allow your company to charge my account. So please include evidence of the cancelled order upon your response.Also, the business did not address the desired settlement/outcome that I addressed. I further propose that the official apology should consist of a posting on the home page of their website. The apology should include how they have done business, and are currently doing business, the definition of bait and switch, and how they propose to remedy their unethical business practices.
Regards,**
We shipped the customer a USA product which he can verify with Canon USA. The customer took the camera out of the country this is not our fault. Had the camera been in the US we would have sent him a prepaid label to return the the unit however he removed the camera from the address we shipped to. It seems like based on the customer response he is just trying to receive merchandise for free and even if we would refund him the $80 he is still not satisfied
Revdex.com:
This is an update to the complaint filed -- [redacted] -- I have just found the warranty certificate in question buried under packaging around another product sent from Abe's of Maine, so the situation of the missing warranty has been resolved and you may drop this case.
Very sorry for the confusion and any trouble this may have caused you.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi
Our customer service rep [redacted] tried to reach out to you, this order was shipped in February you are reporting the problem over 90 later. We can work with you to get the lens exchanged. We have no record of you contacting us regarding an exchange. Please reach out to [redacted]...
[redacted] and he will work through the exchange process with you.
Thank You
[redacted]
[redacted]
[redacted]