[redacted]Please accept my sincere apology on behalf of our company. We value our customers and understand how important it is to offer exceptional service and that's what we did today Jason S[redacted] gave [redacted] a call and cleared up any misunderstandings. Even though he didn't...
place his order with us we sent him a free upgrade tilt wall mount for the inconvenience and satisfied our customer, hope he'll shop with us again. Please close the complaint.Thank YouSally D[redacted]West Park Electonicsdba Abe's of Maine
Dear ** [redacted]This complaint should be dismissed, this order was cancelled by you and never billed. We can not refund a charge that was never billed. Please provide documentation from your credit card provider of any charges if you believe this not to be the caseThank...
Hi I personally reached out to [redacted] to clear up any misunderstanding he had with his order. On 3/4 I left him a message. On 3/5 I called him again since he didn't return my call. He was never charged for this order. He requested to cancel this order when he spoke to the [redacted] the salesperson....
[redacted] said I could ship his order but no charge him essentially he want to received the product for no charge. On March 5th after my phone call to [redacted] I followed up with the following email to recap our phone conversationThank you for taking my call today I just wanted to recap our phone conversation so I can forward to my boss for approval since he wasn't answering my phone call. My original offer was to ship the Tv purchased for $1829, the US version and free white glove delivery. They would bring it in the home and allow you to plug it in to make sure it working correctly. I would through in a mount and 2 hdmi cables. You were not satisfied with that offer since you felt you went through undo aggravation and waste your time. I apologize the transaction was not as smooth as it should have been.You stated you would be satisfied if I would ship the TV at no charge to you, which I stated I could not do. I told you I could only authorized up to a $50 reduction in cost. You than stated the situation could be remedied if I ship the TV at $1500. In return for shipping the TV for $1500 you would drop all complaints. Please let me know if this is correct so I can forward for approval. Will you go up from the $1500 price because its really below cost. [redacted] didn't respond to the email, on March 6th I followed up again with another email. Still no response. We are willing to ship the TV for the advertised price of $1829 along with the free white glove service and 2 hdmi cables I offered him originally. We can not ship a $1829 value TV at no charge.Since we have not heard back from [redacted] after numerous attempts to reach him we assume he is no longer interested in purchasing a TV. No refund is due since he was never chargedThank You[redacted]West Park ElectronicsDBA Abe's of Maine[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I should not have to pay$150.00 in shipping fees for service not rendered. The item was not deliveredon time, it was not delivered at all, and the item was never in my possession. I did not refuse the delivery of the item becauseit was never delivered to me. It remained in the possession of the truckingcompany from pick up to return. I ordered the item on Wednesday 12/17/2014, and I paid $224.64 for expedited shipping. I expected the item on Monday 12/22/2014, but I was told by the trucking company representative ([redacted]) the item won't be delivered until Saturday 12/27/2014 or possibly Sunday 12/28/2014 which is not acceptable. I wanted the item before 12/25/2014 (Christmas) since it was a Christmas present. I contacted Abe’s of Maine to resolve this issue, which they didn't. I promptly cancelled my order on Monday 12/22/14 and I requested a full refund of 1423.67. I did not received a partial refund of 1273.67 until Friday night 12/26/2014, a day after Christmas, which was very upsetting to my household. Regarding my agreement to pay the shipping fee, I reluctantly agreed to pay the $150.00, because Abe’s of Maine would not cancel my order and issue me a timely refund, if would not agree to pay the $150.00 shipping fee, as stated in the following email from [redacted] of Abe’s of Maine:<Mr. HendersonAs per our conversation in order to cancel the order you agree to pay $150.00 in shipping fees. Please respond to this email.Thank you[redacted]
[redacted]Abesofmaine.com >In conclusion and as stated before, I should not have to pay $150.00 in shipping fees for service not rendered. I should not be penalized for something that is not my fault and I request that I be refunded the $150.00 which was not refunded to me. Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Thank you for your prompt response. When the transaction was initiated my credit card was actually used as payment and authorized for the transaction. I was not aware of the wire payment nor do I expect anyone else to ordinarily be aware of it as it is hidden behind the [redacted] code but never presented at any point during the transaction. A wire transfer option would have required you(website) to present your account and instructions on where to send it to complete the transaction. Furthermore there would have been no need for credit card payment. No wire payment information was furnished but instead credit card payment was taken. Your website asked for my credit card payment for the total amount which it accepted and completed the transaction. If you are honestly willing to fulfill the order you should be able to complete the transaction based on that information . I am glad that you apparently are willing to honor and fulfill the order and resolve this issue. Please explain why you are unable to fulfill the transaction from the credit card information accepted on 24th of Dec 2014 and if so how do we go about furnishing it again if it indeed is deemed to be required. I will then be glad to accept your response and put this matter to an end as long as you ship a new product with the exact model specified in the order along with the accessories. Upon further research after this experience I have also come across cases where apparently refurbished or used product was shipped instead of a new product. I am hoping this is not true in your case but I do need this assurance.Thank you.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am sorry for the trouble you had I am showing we were unable to process your order since your credit card declined. We have contacted you regarding this matter and have not received a response back. I have assigned [redacted] in customer service [redacted] to work out the order details...
and reprocessing with you. We would like to satisfy you and ship your order. ThankYou[redacted]Westpark Electronics LLC.D/B/A Abe's of Maine[redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have received absolutely no confirmation about my order whatsoever. I have not received an e-mail from Abe's of Maine, the order number I was given does not bring up a valid order on the company's website and no shipping company has attempted to contact about when this order should be shipped, despite all of this money was withdrawn from my account promptly on the same day I got the first and only response to my complaint. It has been quite some time since I opened this complaint and I would like to receive the product I attempted to order roughly a month ago, especially since I've already payed for it.
Regards,
[redacted]
I am very sorry about the misunderstanding that led tothis cancellation and have taken the matter up withmanagement in order to ensure that a problem of thisnature does not occur again.As one of our valued customers, your satisfaction is oneof our primary concerns. Our...
apologies, again, for your unfavorable experience. We hope to have the pleasure in assisting with replacing your order with Abe's of Maine.If you wish to replace the order you can call me directly or email with the best number to reach you and I will call you right away. Thank You[redacted]West Park Electronics[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] The business refunded the disputed amount which was satisfactory to me. Thank you for your help.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if the item arrives within 3-4 weeks un-damaged, as described (specific model as outlined in the order). That means delivery no later than 1/1, [redacted]
Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted]
Please accept my sincere apology on behalf of our...
company. I am very sorry to learn that your experience with our company, was less than adequate. I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. [redacted] tried calling you twice and emailed you regarding the order you placed with us. Please give him a call at your earliest convince and he will try his best to assist you and make you happy please give us a call at [redacted] and we will try out best to work with you.
Thank you
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I reject the offer of $70 as well as the offer to return the item for a fullcredit. Here is a quick summary of why:1. I ordered a [redacted] Lens #[redacted] on 02/17/2015 and I authorized acharge of $204.822. That same lens is now being sold on their website for $194.043. After paying for my order, a salesman contacted me and told methat the lens I purchased was an inferior import model.4. The salesman said that I could upgrade to a genuine [redacted] USAlens with a 5-year warranty for an additional $74.18. The seller’s website confirms they have aproduct that meets these criteria.5. I did not explicitly authorize the added charge,the seller credited the original charge and added a new charge of $279.00.6. This is $84.96 more than the same lensadvertised on their website today.7. When the package arrived more than a week later, I found thatthey had sent me the same lens that I ordered for $194.04, but at anelevated price.8. I verified with [redacted] USA that the serial number was for a graymarket import model, not a genuine [redacted] USA model (email available).9. The so called warranty was neither a 5-year warranty, nor aNikon warranty (see attached). It is a 90-day labor warranty provided by another company who has multiple complaints filedagainst them at the Revdex.com. The warranty is not worth the paper it was printed on.10. While the seller offered a $70 rebate, that does not come close to the $84.96 overcharge.11. I have requested that the seller rebate $100 to make this go away, but they continue to refuse the offer. I have asked [redacted] to refund the entire purchase price of the fake lens.
Regards,
[redacted]
Firstly we would like to apologize for the inconvenience and
disappointment that you
experienced in dealing with our company recently. We have
many international customers who we sell to. We have two versions of the camera
listed on the website. I have attached 3 screen...
shots. According to our records
we show you ordered the international version of the camera. I apologize you did not notice that on the
product page. Please accept our apologies for As a gesture of our regret, we
are prepared to offer you the USA version for the same price. Please call me
directly and I will place your order for you.
Thank You
[redacted]
Westpark Electronics
LLC.
[redacted]
[redacted]
[redacted]
###-###-####
###-###-#### Fax
[redacted]Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with our company, was less than adequate. We do have the TV you ordered available for immediate shipment. I regret that we provided you with bad service and a poor customer...
experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Since the [redacted] payment was cancelled, we can no longer process this order.If you wish to reorder, please send me an email directly to [redacted] and I will contact you back to take your order personally. I would like to thank you for bringing this to our attention. It will help us improve our operations and services .Please don't hesitate to contact me personally.Thank YouNancy M[redacted]Westpark Electronics LLCDBA Abe's of Maine[redacted]
Complaint: [redacted]
I am rejecting this response because:
The business requested me to ship the camera back to them on my cost and without any responsibility on them. They simply want me to pay for their mistake. They intentionally sold me the imported camera for the higher price of the USA model despite the emails I sent to warn them before shipment and the emails were forwarded to you for your records.
I explained to them that I have the camera in Cairo, Egypt now and it is almost impossible to send it back to them; the possibility of the camera reaching them is almost zero percent and why should I pay for the shipping cost and the take the full responsibility and risk. What if the camera doesn’t reach them (most likely) I will lose my money & the camera.
I acted in a good faith with them and they deliberately deceived me.
Yesterday, I responded back to them that I am not happy of their proposal of refunding the $80 but I will accept it because I thought that Revdex.com is not looking into the case and I am busy with a new project. I even sent you (Revdex.com) an email today to check on the status of my complaint as I was not aware of the process and I expected an email from you.
Letting them away without any disciplinary action will allow them to deceive more customers. Refunding $80 is not a penalizing action because it is an extra money that they charged me for something that is cheaper.
Regards,
[redacted]
Hi [redacted]I am trying to look up your order based on the information you provided but am unable to locate your order. Do you have a reference number? Also we don't have a salesperson by the name of [redacted].Please let me know anymore information you can provide will be helpful to better assist you....
If you can email me a copy of your order to [redacted]Thank You[redacted]WestPark Electronicsdba Abe's of Maine[redacted]
The item that the customer ordered was a closeout item. We oversold on the item. We informed the customer right away that we would not be able to fullfill his order. The customer was never billed for the order. We no longer have this product since it was a closeout. Unfortunately
from time...
to time we oversell on a product. The customer was informed right away and never billed for this order. The complaint is with out merit and should be dismissed. Our website states:
Any order confirmation (electronic or paper receipt) given to you through Abe's of Maine does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Abe's of Maine reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.
Thank You
[redacted]
West Park Electronics LLC
DBA Abes's of Maine
[redacted]Please accept my sincere apology on behalf of our company. We value our customers and understand how important it is to offer exceptional service and that's what we did today Jason S[redacted] gave [redacted] a call and cleared up any misunderstandings. Even though he didn't...
place his order with us we sent him a free upgrade tilt wall mount for the inconvenience and satisfied our customer, hope he'll shop with us again. Please close the complaint.Thank YouSally D[redacted]West Park Electonicsdba Abe's of Maine
Dear ** [redacted]This complaint should be dismissed, this order was cancelled by you and never billed. We can not refund a charge that was never billed. Please provide documentation from your credit card provider of any charges if you believe this not to be the caseThank...
You[redacted]Abe's of Maine[redacted]
Hi I personally reached out to [redacted] to clear up any misunderstanding he had with his order. On 3/4 I left him a message. On 3/5 I called him again since he didn't return my call. He was never charged for this order. He requested to cancel this order when he spoke to the [redacted] the salesperson....
[redacted] said I could ship his order but no charge him essentially he want to received the product for no charge. On March 5th after my phone call to [redacted] I followed up with the following email to recap our phone conversationThank you for taking my call today I just wanted to recap our phone conversation so I can forward to my boss for approval since he wasn't answering my phone call. My original offer was to ship the Tv purchased for $1829, the US version and free white glove delivery. They would bring it in the home and allow you to plug it in to make sure it working correctly. I would through in a mount and 2 hdmi cables. You were not satisfied with that offer since you felt you went through undo aggravation and waste your time. I apologize the transaction was not as smooth as it should have been.You stated you would be satisfied if I would ship the TV at no charge to you, which I stated I could not do. I told you I could only authorized up to a $50 reduction in cost. You than stated the situation could be remedied if I ship the TV at $1500. In return for shipping the TV for $1500 you would drop all complaints. Please let me know if this is correct so I can forward for approval. Will you go up from the $1500 price because its really below cost. [redacted] didn't respond to the email, on March 6th I followed up again with another email. Still no response. We are willing to ship the TV for the advertised price of $1829 along with the free white glove service and 2 hdmi cables I offered him originally. We can not ship a $1829 value TV at no charge.Since we have not heard back from [redacted] after numerous attempts to reach him we assume he is no longer interested in purchasing a TV. No refund is due since he was never chargedThank You[redacted]West Park ElectronicsDBA Abe's of Maine[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I should not have to pay$150.00 in shipping fees for service not rendered. The item was not deliveredon time, it was not delivered at all, and the item was never in my possession. I did not refuse the delivery of the item becauseit was never delivered to me. It remained in the possession of the truckingcompany from pick up to return. I ordered the item on Wednesday 12/17/2014, and I paid $224.64 for expedited shipping. I expected the item on Monday 12/22/2014, but I was told by the trucking company representative ([redacted]) the item won't be delivered until Saturday 12/27/2014 or possibly Sunday 12/28/2014 which is not acceptable. I wanted the item before 12/25/2014 (Christmas) since it was a Christmas present. I contacted Abe’s of Maine to resolve this issue, which they didn't. I promptly cancelled my order on Monday 12/22/14 and I requested a full refund of 1423.67. I did not received a partial refund of 1273.67 until Friday night 12/26/2014, a day after Christmas, which was very upsetting to my household. Regarding my agreement to pay the shipping fee, I reluctantly agreed to pay the $150.00, because Abe’s of Maine would not cancel my order and issue me a timely refund, if would not agree to pay the $150.00 shipping fee, as stated in the following email from [redacted] of Abe’s of Maine:<Mr. HendersonAs per our conversation in order to cancel the order you agree to pay $150.00 in shipping fees. Please respond to this email.Thank you[redacted]
[redacted]Abesofmaine.com >In conclusion and as stated before, I should not have to pay $150.00 in shipping fees for service not rendered. I should not be penalized for something that is not my fault and I request that I be refunded the $150.00 which was not refunded to me. Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Thank you for your prompt response. When the transaction was initiated my credit card was actually used as payment and authorized for the transaction. I was not aware of the wire payment nor do I expect anyone else to ordinarily be aware of it as it is hidden behind the [redacted] code but never presented at any point during the transaction. A wire transfer option would have required you(website) to present your account and instructions on where to send it to complete the transaction. Furthermore there would have been no need for credit card payment. No wire payment information was furnished but instead credit card payment was taken. Your website asked for my credit card payment for the total amount which it accepted and completed the transaction. If you are honestly willing to fulfill the order you should be able to complete the transaction based on that information . I am glad that you apparently are willing to honor and fulfill the order and resolve this issue. Please explain why you are unable to fulfill the transaction from the credit card information accepted on 24th of Dec 2014 and if so how do we go about furnishing it again if it indeed is deemed to be required. I will then be glad to accept your response and put this matter to an end as long as you ship a new product with the exact model specified in the order along with the accessories. Upon further research after this experience I have also come across cases where apparently refurbished or used product was shipped instead of a new product. I am hoping this is not true in your case but I do need this assurance.Thank you.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am sorry for the trouble you had I am showing we were unable to process your order since your credit card declined. We have contacted you regarding this matter and have not received a response back. I have assigned [redacted] in customer service [redacted] to work out the order details...
and reprocessing with you. We would like to satisfy you and ship your order. ThankYou[redacted]Westpark Electronics LLC.D/B/A Abe's of Maine[redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have received absolutely no confirmation about my order whatsoever. I have not received an e-mail from Abe's of Maine, the order number I was given does not bring up a valid order on the company's website and no shipping company has attempted to contact about when this order should be shipped, despite all of this money was withdrawn from my account promptly on the same day I got the first and only response to my complaint. It has been quite some time since I opened this complaint and I would like to receive the product I attempted to order roughly a month ago, especially since I've already payed for it.
Regards,
[redacted]
I am very sorry about the misunderstanding that led tothis cancellation and have taken the matter up withmanagement in order to ensure that a problem of thisnature does not occur again.As one of our valued customers, your satisfaction is oneof our primary concerns. Our...
apologies, again, for your unfavorable experience. We hope to have the pleasure in assisting with replacing your order with Abe's of Maine.If you wish to replace the order you can call me directly or email with the best number to reach you and I will call you right away. Thank You[redacted]West Park Electronics[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] The business refunded the disputed amount which was satisfactory to me. Thank you for your help.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if the item arrives within 3-4 weeks un-damaged, as described (specific model as outlined in the order). That means delivery no later than 1/1, [redacted]
Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted]
Please accept my sincere apology on behalf of our...
company. I am very sorry to learn that your experience with our company, was less than adequate. I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. [redacted] tried calling you twice and emailed you regarding the order you placed with us. Please give him a call at your earliest convince and he will try his best to assist you and make you happy please give us a call at [redacted] and we will try out best to work with you.
Thank you
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I reject the offer of $70 as well as the offer to return the item for a fullcredit. Here is a quick summary of why:1. I ordered a [redacted] Lens #[redacted] on 02/17/2015 and I authorized acharge of $204.822. That same lens is now being sold on their website for $194.043. After paying for my order, a salesman contacted me and told methat the lens I purchased was an inferior import model.4. The salesman said that I could upgrade to a genuine [redacted] USAlens with a 5-year warranty for an additional $74.18. The seller’s website confirms they have aproduct that meets these criteria.5. I did not explicitly authorize the added charge,the seller credited the original charge and added a new charge of $279.00.6. This is $84.96 more than the same lensadvertised on their website today.7. When the package arrived more than a week later, I found thatthey had sent me the same lens that I ordered for $194.04, but at anelevated price.8. I verified with [redacted] USA that the serial number was for a graymarket import model, not a genuine [redacted] USA model (email available).9. The so called warranty was neither a 5-year warranty, nor aNikon warranty (see attached). It is a 90-day labor warranty provided by another company who has multiple complaints filedagainst them at the Revdex.com. The warranty is not worth the paper it was printed on.10. While the seller offered a $70 rebate, that does not come close to the $84.96 overcharge.11. I have requested that the seller rebate $100 to make this go away, but they continue to refuse the offer. I have asked [redacted] to refund the entire purchase price of the fake lens.
Regards,
[redacted]
Firstly we would like to apologize for the inconvenience and
disappointment that you
experienced in dealing with our company recently. We have
many international customers who we sell to. We have two versions of the camera
listed on the website. I have attached 3 screen...
shots. According to our records
we show you ordered the international version of the camera. I apologize you did not notice that on the
product page. Please accept our apologies for As a gesture of our regret, we
are prepared to offer you the USA version for the same price. Please call me
directly and I will place your order for you.
Thank You
[redacted]
Westpark Electronics
LLC.
[redacted]
[redacted]
[redacted]
###-###-####
###-###-#### Fax
[redacted]Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with our company, was less than adequate. We do have the TV you ordered available for immediate shipment. I regret that we provided you with bad service and a poor customer...
experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Since the [redacted] payment was cancelled, we can no longer process this order.If you wish to reorder, please send me an email directly to [redacted] and I will contact you back to take your order personally. I would like to thank you for bringing this to our attention. It will help us improve our operations and services .Please don't hesitate to contact me personally.Thank YouNancy M[redacted]Westpark Electronics LLCDBA Abe's of Maine[redacted]
Complaint: [redacted]
I am rejecting this response because:
The business requested me to ship the camera back to them on my cost and without any responsibility on them. They simply want me to pay for their mistake. They intentionally sold me the imported camera for the higher price of the USA model despite the emails I sent to warn them before shipment and the emails were forwarded to you for your records.
I explained to them that I have the camera in Cairo, Egypt now and it is almost impossible to send it back to them; the possibility of the camera reaching them is almost zero percent and why should I pay for the shipping cost and the take the full responsibility and risk. What if the camera doesn’t reach them (most likely) I will lose my money & the camera.
I acted in a good faith with them and they deliberately deceived me.
Yesterday, I responded back to them that I am not happy of their proposal of refunding the $80 but I will accept it because I thought that Revdex.com is not looking into the case and I am busy with a new project. I even sent you (Revdex.com) an email today to check on the status of my complaint as I was not aware of the process and I expected an email from you.
Letting them away without any disciplinary action will allow them to deceive more customers. Refunding $80 is not a penalizing action because it is an extra money that they charged me for something that is cheaper.
Regards,
[redacted]
Hi [redacted]I am trying to look up your order based on the information you provided but am unable to locate your order. Do you have a reference number? Also we don't have a salesperson by the name of [redacted].Please let me know anymore information you can provide will be helpful to better assist you....
If you can email me a copy of your order to [redacted]Thank You[redacted]WestPark Electronicsdba Abe's of Maine[redacted]
The item that the customer ordered was a closeout item. We oversold on the item. We informed the customer right away that we would not be able to fullfill his order. The customer was never billed for the order. We no longer have this product since it was a closeout. Unfortunately
from time...
to time we oversell on a product. The customer was informed right away and never billed for this order. The complaint is with out merit and should be dismissed. Our website states:
Any order confirmation (electronic or paper receipt) given to you through Abe's of Maine does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Abe's of Maine reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.
Thank You
[redacted]
West Park Electronics LLC
DBA Abes's of Maine