HiThe customer is right that the order was place on 6/30 however we could not reach the customer prior to that. Certain high value items the customer must be reached prior to shipping the order due the growing amount of internet fraud. We will refund the customer $20 and offer the customer our sincerest apologies about any miscommunication. Thank You[redacted]Abe's of Maine[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted]I am showing your order was delivered via private carrier [redacted] and brought into your house for inspection. It as not a curbside delivery. You were charged the advertised price on the TV. I am sorry you are unhappy. I assigned [redacted] our customer service representative to...
your order his direct line is [redacted] if you wish to discuss your order further. Thank you for bringing this matter to my attention. I apologize for the annoyance that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable. Thank You,[redacted]Westpark Electronics LLCDba Abe's of Maine[redacted]
[redacted]I am seeing the package was signed for today o 3/6 by [redacted] tracking number [redacted] We have a lock on [redacted] account to prevent fraud and somebody else routing your package to another address. This is normal business practice. We must ship to the address you provided us...
with. We also have adult signature require since the package is of high value. If you were not home the first time, [redacted] make an additional 2 attempts.Please let me know if you need anything elseThank You[redacted]West Park Electronicsdba Abe's of Miane[redacted]
HiWe reached out to the customer and replaced his order, and it shipped via [redacted] [redacted] The customer said he would close the complaint since his issues were addressedThank You[redacted]Abe's of Maine[redacted]
It was a pleasure in speaking to you a short while ago I must say sir.
rgb(36, 64, 97);">I want to apologize to you and your mom again on what transpired with one of our sales rep.
Please accept my apologies on behalf of myself and Abe’s and I will say it again I’m so embarrassed for what you guys had to go through.
As Abe's of Maine promised you Joshua they billed the credit card ending in [redacted] the amount of $2319.00 and was shipped out for you yesterday [redacted].
The TV is brand new never been opened by any one or shipped to anyone.
We upgraded the shipping for you guys to [redacted] private truck and white glove delivery.
Once the television is in the Ohio area the trucking company will be calling your mom to set her up for an appointment for delivery.
They will then bring the TV inside the house, open it for her, plug it in and turn it on. She will then inspect it to make sure the screen is not cracked.
If god forbid the screen happens to be cracked then that’s something where we would like you guys to refuse shipment.
Drivers will then pack the TV up and bring it back to us. You guys should not be worried since you are fully insured.
At that point we will ship out a replacement for you at no additional cost or you can choose to ask for a full refund from us.
I apologize once more and please if there is anything else you need anything at all, please feel free to call me or email me.
Thank you so much for taking time out of your day to hear Jason out and giving him the opportunity to help you and our customer service.
Please close the claim.
Thank you for taking the time to contact us. We value your business and sincerely apologize for any difficulties you have experienced while shopping with us. This situation is not typical of our high service standards, and we apologize for any inconvenience we may have caused you. We are showing...
that we issued you a prepaid return label and yesterday we issued a full refund with out receiving the package back yet as a sign of good faith. Please see the attached credit memo . Please feel free to contact me directly for anything question or needs you may have
Thank You
[redacted]
West Park Electronics LCC
DBA Abe's of Maine
[redacted]
Dear CustomerThis order was cancelled as per your request, it was never billed. There is no refund due. Please let me know if you need anything elseThank You[redacted]Abe's of Maine[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:It is untrue and misleading. My order cancellation does not detail the amount that was voided. They also have bad sales practices of bait and switch. When calling them their phone system rarely connects you to a person and when it does they place your on hold and then hang up.
Regards,
[redacted]
[redacted]We are sorry about the trouble you had with your order. I am showing we sent you a prepaid label to return the merchandise and your order. As soon as we got back the merchandise your order was refunded in full. I am showing a full refund was issued. Please let me know if you need anything...
else.ThankYou[redacted]Westpark Electronics LLC.D/B/A Abe's of Maine[redacted]
[redacted]
Dear Valued CustomerI am showing you cancelled this order, and it was indeed cancelled. You were never charged. There was only a pending authorization from [redacted] that was released on 12/6.Please let me know if you need any more assistanceThank You[redacted]Abe's of...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr [redacted]Your comments regarding the service you received at our store are very important to us. We want customers to enjoy shopping at Abe's of Maine, so your report of a disturbing experience with one of our sales persons is a serious concern for us. First, let us express our...
deepest apologies. You deserve only the best service, especially when you visit Abe's of Maine. I reviewed your order and see you indeed receive the upgraded panel and in home white glove delivery.Our normal shipping is curbside as stated on the website. I would like to satisfy you a customer and offer you a $75.00 discount.Please let me know.Thank You[redacted]Abe's of Maine
[redacted] Please accept my sincere apology but the TV is on back-order, it states it on the website. I wish I had it in stock so I can offer a price to you and ship it out quickly. We are in business to make our customers happy and give them the best service we can. Once we get them available will update the website. You can contact me my number is [redacted] and I will get someone on the phone to help you get the USA version of the TV and give you the best price we can.
Thank you [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted] The business agreed to credit my account for $250.00 which I accept.
Dear [redacted]We apologize for any inconvenience you had with your order. Your comments regarding the service you received at our store are very important to us. We want customers to enjoy shopping at Abe's of Maine. As per our conversation with you we have refunded you $125.00.Thank you for...
reporting this matter.Thank You[redacted]Abe's of Maine[redacted]
This order shipped on 11/20 via [redacted] number [redacted], it is a large TV that requires special handling. The trucking company operates during normal business hours Monday-Friday. They attempted delivery on 12/1 and 12/2. We did not promise Saturday Delivery since that is even not possible....
[redacted] spoke to [redacted] my customer representative on 12/3. We let him know the return policy and refusal policy as stated on the website. He requested that maybe if the TV was delivered to another location he could accept delivery. [redacted] was supposed to call back [redacted] with the alternative address to date he has not called back. We need the address as to where the TV needs to delivered to see if the trucking company can accommodate the request.[redacted] can be reached at [redacted]@abesofmaine.com or [redacted]
Thank You[redacted]Abe's of Maine[redacted]
HiThe customer is right that the order was place on 6/30 however we could not reach the customer prior to that. Certain high value items the customer must be reached prior to shipping the order due the growing amount of internet fraud. We will refund the customer $20 and offer the customer our sincerest apologies about any miscommunication. Thank You[redacted]Abe's of Maine[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted]I am showing your order was delivered via private carrier [redacted] and brought into your house for inspection. It as not a curbside delivery. You were charged the advertised price on the TV. I am sorry you are unhappy. I assigned [redacted] our customer service representative to...
your order his direct line is [redacted] if you wish to discuss your order further. Thank you for bringing this matter to my attention. I apologize for the annoyance that this may have caused to you. The company is actively working to improve service levels and your feedback has proved to be invaluable. Thank You,[redacted]Westpark Electronics LLCDba Abe's of Maine[redacted]
[redacted]I am seeing the package was signed for today o 3/6 by [redacted] tracking number [redacted] We have a lock on [redacted] account to prevent fraud and somebody else routing your package to another address. This is normal business practice. We must ship to the address you provided us...
with. We also have adult signature require since the package is of high value. If you were not home the first time, [redacted] make an additional 2 attempts.Please let me know if you need anything elseThank You[redacted]West Park Electronicsdba Abe's of Miane[redacted]
HiWe reached out to the customer and replaced his order, and it shipped via [redacted] [redacted] The customer said he would close the complaint since his issues were addressedThank You[redacted]Abe's of Maine[redacted]
Hello [redacted],
It was a pleasure in speaking to you a short while ago I must say sir.
rgb(36, 64, 97);">I want to apologize to you and your mom again on what transpired with one of our sales rep.
Please accept my apologies on behalf of myself and Abe’s and I will say it again I’m so embarrassed for what you guys had to go through.
As Abe's of Maine promised you Joshua they billed the credit card ending in [redacted] the amount of $2319.00 and was shipped out for you yesterday [redacted].
The TV is brand new never been opened by any one or shipped to anyone.
We upgraded the shipping for you guys to [redacted] private truck and white glove delivery.
Once the television is in the Ohio area the trucking company will be calling your mom to set her up for an appointment for delivery.
They will then bring the TV inside the house, open it for her, plug it in and turn it on. She will then inspect it to make sure the screen is not cracked.
If god forbid the screen happens to be cracked then that’s something where we would like you guys to refuse shipment.
Drivers will then pack the TV up and bring it back to us. You guys should not be worried since you are fully insured.
At that point we will ship out a replacement for you at no additional cost or you can choose to ask for a full refund from us.
I apologize once more and please if there is anything else you need anything at all, please feel free to call me or email me.
Thank you so much for taking time out of your day to hear Jason out and giving him the opportunity to help you and our customer service.
Please close the claim.
Thank you
[redacted]
Thank you for taking the time to contact us. We value your business and sincerely apologize for any difficulties you have experienced while shopping with us. This situation is not typical of our high service standards, and we apologize for any inconvenience we may have caused you. We are showing...
that we issued you a prepaid return label and yesterday we issued a full refund with out receiving the package back yet as a sign of good faith. Please see the attached credit memo . Please feel free to contact me directly for anything question or needs you may have
Thank You
[redacted]
West Park Electronics LCC
DBA Abe's of Maine
[redacted]
Dear CustomerThis order was cancelled as per your request, it was never billed. There is no refund due. Please let me know if you need anything elseThank You[redacted]Abe's of Maine[redacted]
Please contact Joe at [redacted] Ext:[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:It is untrue and misleading. My order cancellation does not detail the amount that was voided. They also have bad sales practices of bait and switch. When calling them their phone system rarely connects you to a person and when it does they place your on hold and then hang up.
Regards,
[redacted]
[redacted]We are sorry about the trouble you had with your order. I am showing we sent you a prepaid label to return the merchandise and your order. As soon as we got back the merchandise your order was refunded in full. I am showing a full refund was issued. Please let me know if you need anything...
else.ThankYou[redacted]Westpark Electronics LLC.D/B/A Abe's of Maine[redacted]
[redacted]
Dear Valued CustomerI am showing you cancelled this order, and it was indeed cancelled. You were never charged. There was only a pending authorization from [redacted] that was released on 12/6.Please let me know if you need any more assistanceThank You[redacted]Abe's of...
Maine[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr [redacted]Your comments regarding the service you received at our store are very important to us. We want customers to enjoy shopping at Abe's of Maine, so your report of a disturbing experience with one of our sales persons is a serious concern for us. First, let us express our...
deepest apologies. You deserve only the best service, especially when you visit Abe's of Maine. I reviewed your order and see you indeed receive the upgraded panel and in home white glove delivery.Our normal shipping is curbside as stated on the website. I would like to satisfy you a customer and offer you a $75.00 discount.Please let me know.Thank You[redacted]Abe's of Maine
[redacted] Please accept my sincere apology but the TV is on back-order, it states it on the website. I wish I had it in stock so I can offer a price to you and ship it out quickly. We are in business to make our customers happy and give them the best service we can. Once we get them available will update the website. You can contact me my number is [redacted] and I will get someone on the phone to help you get the USA version of the TV and give you the best price we can.
Thank you [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted] The business agreed to credit my account for $250.00 which I accept.
Dear [redacted]We apologize for any inconvenience you had with your order. Your comments regarding the service you received at our store are very important to us. We want customers to enjoy shopping at Abe's of Maine. As per our conversation with you we have refunded you $125.00.Thank you for...
reporting this matter.Thank You[redacted]Abe's of Maine[redacted]
This order shipped on 11/20 via [redacted] number [redacted], it is a large TV that requires special handling. The trucking company operates during normal business hours Monday-Friday. They attempted delivery on 12/1 and 12/2. We did not promise Saturday Delivery since that is even not possible....
[redacted] spoke to [redacted] my customer representative on 12/3. We let him know the return policy and refusal policy as stated on the website. He requested that maybe if the TV was delivered to another location he could accept delivery. [redacted] was supposed to call back [redacted] with the alternative address to date he has not called back. We need the address as to where the TV needs to delivered to see if the trucking company can accommodate the request.[redacted] can be reached at [redacted]@abesofmaine.com or [redacted]
Thank You[redacted]Abe's of Maine[redacted]
Dear [redacted]
We contacted [redacted] and resolved the issue. The Customer agreed to a 5 year warranty and $100 refund back to his credit card.
Thank you
255);">