Waste Management

January 26,
April C***
*** State Highway * W
***, WA ***
Re: Revdex.com Complaint# ***
WM Account# ***
April C***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the yard waste service and appreciate the opportunity to address the problem
Per Route Manager Leanne C***, we are unable to provide yard waste service due to accessibility reasons; a full credit of $44.77 was applied to your account Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-option *
Cordially,
Nancy G***

*** *** ***
*** * ***
*** *** ***
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
Route Manager *** confirmed he spoke to you today: and your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

July 26,
Revdex.com case # ***
Re: Waste Management Account# ***
Dear Ms***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns
It was a pleasure speaking with you today, and thank
you for confirming your trash was recoveredOur agent Raul is going to follow up with you for the next month to ensure we do not miss your serviceAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

April 18,
*** * *** *** *** *** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# *** ***, *** & ***
Dear *** ***,
This is Victoria with the corporate office of Waste Management emailing you to thank you for taking my call today regarding Revdex.com File ID# *** and for the opportunity to resolve your billing dispute
I submitted a request to refund your balance of $84.78- please allow 4-weeks for your refund to be processed and mailedPlease be sure to remove Waste Management from reoccurring ACH payments
Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * and ask for Victoria
Very Respectfully,
Victoria ***
WM Cares Corporate

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I confirmed, online, that my account has been deleted at last Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Once again, I didn't received the log of days the service was performed from the beginning of my agreement with the companyIn addition, snapshots that company provided do not constitute the proof of overagesI requested the actual pictures with time and date stamp
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank youI will look for the credit.***

October 22,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced
issues with your service and appreciate the opportunity to address your concerns
Senorina confirmed she spoke to you today; your service issue was resolveIn addition a one-month credit applied to your account for service failurePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

January 13,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
Dear *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity to address your concerns
Upon further review of your account, there was an over payment of $and we back dated your cancellation request effective 12/23/due to non-serviceYour total credit is and I submitted a request to expedite your refund checkOnce I receive confirmation the check is being mailed out I will call you and confirmPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

Hello Ms***,
Thank you for reporting this recent experience regarding a discussion you had with our salesperson mid-JulyOur sales team is trained to only review with potential customers the services we provideWe have reviewed their training modules as well as spoken with their
management, as there is zero tolerance for the type of behavior you describedManagement is reviewing this incident with our entire sales team, to ensure we are not creating any misunderstanding with prospective customers
Should you have questions regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

February 24,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
Upon review of your account, a credit applied to your account for $100.19, bringing your account to a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***

January 26,
Re: Revdex.com Complaint# ***
Waste Management# ***
Hello Mr. ***,
I wanted to take this opportunity to most importantly, apologize for the container issues you are experiencing. We take these concerns very seriously and will immediately take action to correct them
Operations confirmed we exchanged your container yesterdayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you for mediating, Revdex.comOnline I should add that Waste Management has over the years provided excellent service, but their billing challenges in late through the present and then their lack of direct telephone support when I have tried to mediate these issues...have made it too frustrating Also, their prices are 100% more than a local provider, which made it very unmotivating for me to continue with their service I am grateful for Nancy's phone call, which was very helpful

July 21,
*** * ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
After researching our internal records, you are in a franchised area, therefore the balance of $are validWe did not receive any payments from April through October 2014, leaving an outstanding balance of $On January we invoiced you $you paid $46.22, in April again we invoiced you $and we did not receive a paymentOn June 16, you called to say you were not serviced and disputed the invoice, agent issued a credit for $leaving a balance for April of $which you paidPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy ***
WM Cares-Corporate Office

*** * ***,
I understand your frustration and am sorry to hear about this experienceWe appreciate you taking the time to let us know and have forwarded your concerns to the call center supervisors for additional training and or coaching of our customer service representatives
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Complaint Detail / ProblemComplaint Type:Customer Service IssuesselectProblem:On Jun I filed a complaint (complaint number ***) in reference to numerous missed trash service pick ups since the beginning of MarchWhile I was impressed with the speed in which waste management contacted me, I am force once again to file yet another complaintToday is a regular trash pick up day and my trash can was placed at the road last night at pmWhen I arrived home today after work, I discovered my trash had not been servicedI call waste management and the automated service told me they did arrive at my location but did not service my trashNo further information is availableWhen I spoke to a representative she discovered there was multiple complaints on there records regarding this issue and has forwarded a request to a district manager for action and put in a request for my trash to be serviced.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I want the operations manager fired and a competent authority placed in charge

November 23,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** ***, ***
*** ***,
The Revdex.com has contacted us to let us know about
the complaint you filed against Waste ManagementI apologize that you experienced billing issues and appreciate the opportunity to address your concerns
Waste Management requires all containers removed when a customer cancels services to cycle the containers to new/existing customersThe charge covers administrative and operational costs to process and perform a removal of an existing containerOn Aug when you requested to cancel your service, the representative relayed to you the removal charge of $On Sept another representative lowered the removal charge to $plus taxes and charges which brought the total due from $to $
When we spoke with you on Novwe offered to adjust the late charges and the fuel and environmental charges, you declined and requested the full amount waived
Should you have any questions or comments regarding this matter, please feel free to discuss it [email protected] or by phone 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

March 3,
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Please accept my apologies for the frustration caused by this situationI issued an adjustment for the fees, leaving a balance of $on your account
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

July 12,
*** ***
*** *** *** *
*** ** ***
Revdex.com Complaint# ***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of
reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

July 20,
Douglas ***
Brandywine Road
Nazareth, PA
Revdex.com Complaint# ***
Re: Waste Management Account#
***
Douglas ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares