Waste Management

January 12,
*** ***
*** *** ***
***, MI ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

January 15,
*** * ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the removal of our container and appreciate the opportunity to address the problem
Route Manager Lisa confirmed our driver removed the containers todayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***

January 8,
*** * ***
*** *** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

July 7,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with cancelling your account, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called July 5, 2017, requesting to cancel your accountAccount Manager *** spoke to you and explained the process to cancelOur agent *** contacted you and you confirmed she did explain and that you are sending the certified letter to cancel effective September 1, Again, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
WM Cares Corporate

June 21,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***
I apologize that you experienced issues with your recycling container and appreciate the opportunity to address your concernsAt Waste Management, we are
committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and prevent this experience from occurring in the future
You stated that you contacted Waste Management on June 13, 2017, *** *** *** to report that your recycling container was removedOur agent reached out to our operations to have a container deliveredYou confirmed the container was returned on June 20, 2017. Regarding the missed yard waste, you advised our agent, *** that it was recoveredAgain, please accept our apologies for these service issues
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

June 3,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

December 12,
*** * ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** M ***,
The Revdex.com has contacted us to let us know about the
complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
It was a pleasure speaking with you today; per our telephone conversation you confirmed Route Manager *** spoke to you and service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option *
Cordially,
*** ***

February 12,
*** *** ***
** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

November 18,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, our billing department processed a credit leaving the account at a zero balanceAs well, we have notified the collection agency of your issue and stopped collection callsPlease accept our apologies for the frustration caused by this situation
Cordially,
*** ***

January 13,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
After reviewing your account, on November 1, 2016, we invoiced you $88.24; due to non-payment, your account was suspended. We received a payment on January 5, and your account reactivated on January 11, David confirmed he spoke to you and explained our billingBecause you are a valued customer, we waived the reactivation charge as a one-time courtesyWe recommend setting up auto pay at WM.com to avoid any future reactivation charges
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option *
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

December 18,
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***
Account Manager *** confirmed she spoke to you today and went over a proposal; she said you will think about it and get back to herIf you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option *
Cordially,
*** ***

November 4,
*** * ***
*** *** ** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your container delivery and appreciate the opportunity to address the problem
Route Manager *** confirmed, our driver is delivering your cart todayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Hi Nancy,Thank you for the quick response Unfortunately, your response does not offer any resolution If your claw trucks are not authorized to be dispatched, can you send a crew to my house in a regular truck to pick up the debris by hand? *** ***

June 21,
Revdex.com Complaint# ***
Re: Waste Management Account# ***
*** *** ***
Your account cancelled effective 3/30/and you will not receive any future invoicesShould you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

July 1,
*** * ***
PO Box
De Soto, MO
Re: Revdex.com Complaint# ***
WM Account# 3***- BP PROPERTY MANAGEMENT
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

November 20,
*** ***
*** ** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against
Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

September 30,
*** ***
*** ** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like
to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

January 14,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

January 13,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
Per the terms of your current service
agreement we service a 6yd container not the additional excessIn this case, we serviced more than 6yds of debris, (we serviced overage of 2yds) there is a charge associated with that per section of the terms & conditions page, please see below, and attached photoBecause you are a valued customer, I issued a one-time credit for half of the charge, leaving a balance on your account of $
CHARGES; PAYMENTS; ADJUSTMENTSUpon receipt of an invoice, Customer shall pay any and all charges, fees and other amounts payable under this Agreement for the services and/or equipment (including repair and maintenance) furnished by Company (“Charges”) Company reserves the right to increase the Charges payable by Customer during the Term: (a) for any changes to, or differences between, the actual equipment and services provided by Company to Customer and those specified on the Service Summary; (b) for any change in the composition of the Waste Materials or if the average weight per yard of Customer's Waste Materials exceeds the amount specified on the Service Summary;
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

March 14,
*** ** ***
*** *** *** ** ***
*** *** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# *** *** ***
*** *** ***
I wanted to take this opportunity to explain that Waste Management received your online payment of $January 26, Prior to you making a payment your account was in Write Off status with a small balance of $owed to Waste ManagementWhen you spoke to Waste Management representative, *** she confirmed your payment was found and Waste Management will refund the difference minus the small writ off balance
In good faith, I placed an adjustment of $2.63- on your account to cover the write off balance, Waste Management will refund your total balance $63.00, please allow 2-weeks for processingWe appreciate your patience
Should you have additional questions or concerns; *** *** ** ** *** *** *** *** *** *** ***
Very Respectfully,
Victoria H***
WM Cares Corporate