Waste Management

June 24,
C*** *S***
*** N C*** Ave
*** ***, MI 4***
Re: Bett** Business Bureau Complaint# ***
WM Account# ***-***
C*** *S***,
Ref**ence made to the above-mentioned Bett** Business Bureau complaint you filed a*ainst Waste
M***ement. We would like to provide you with our response
We are in the process of reviewin* our int**nal records and will provide resolution; we appreciate your time and patience
If you have questions or comments re*ardin* this matt**, please feel free to discuss it with me at [email protected] or by phone at 71*-512-option *
Cordially,
Nancy *iblin
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory with one conditionI would be completely satisfied with the total amount owed reduced by half and my services restored from the business listed in the complaint
Thank you.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]They finally picked it up last week but failed this week as promisedImmediate resolution required
Regards,

June 17,
*** * ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint* ***
WM Account* ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concerns
After researching our internal records, your account canceled effective 5/23/and our operations confirmed the dumpster was removedYou will be receiving your final invoice for the removal charge of the dumpsterPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
N*** ***

June 11,
*** ***
*** * *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***
WM cares-Corporate Office

February 12,
Re: Revdex.com Complaint# ***
Waste Management Account#***
Dear *** ***
*** confirmed she spoke to you today; your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
Nancy G***
WM cares-Corporate Office

November 17,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
N*** ***
WM cares-Corporate Office

September 12,
Revdex.com File# ***
Re: Waste Management Account# ***
*** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately
take action to correct them
It was a pleasure speaking to you today; per our conversation, you confirmed that the 96-gallon container was removed and 64-gallon container delivered
Should you have additional questions or comments or if I may be of further assistance, *** *** *** ** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

May 21,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Dear *** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Victoria H***
WM Cares-Corporate Office

August 19,
*** ***
*** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

February 27,
*** ** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like
to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option **
Cordially,
Nancy G***WM cares-Corporate Office

May 27,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your service and appreciate the opportunity to resolve your concern
Route Manager *** confirmed, he visited you today and service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy Giblin

March 16,
*** *** *** ** *** *** *** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# *** *** *** ***
Dear ***
***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Victoria H***
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Sent: Thursday, July 28, 3:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #***I let you know several weeks ago that Waste Management admitted that I was no longer a customer!Thank you.** ** ***

December 8,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint#
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy ***
WM cares-Corporate Office

July 27,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy ***
WM cares-Corporate Office

June 12,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello Mr***,
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed
to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called on February 2, 2013, to establish service and we quoted the price for service in your areaOur representative keyed in the wrong area when creating the account, which caused us to undercharge for our servicesIn January of 2015, our agent noticed a large credit on your account, and without doing research she submitted the refund of $to be mailed to you
On January 1, 2017, you phoned and our agent noticed you were not being invoiced the correct amount for your area and made the correctionThe credit of $that was on the account at that time was due for services rendered and posted to the accountCurrently, you are being invoiced $a month plus fuel and environmental, which is the correct rate for your areaBecause you are a valued customer, we will not back charge for that refund due to our errorAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Because they just sent me a notice that I have a past due balance for No Service ever done and they may take me to collection!!!!!!!!!! I wld call this fraud!

February 23,
*** ***
*** ** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
Waste Management account# ***
*** ***
Reference is made to the above-mentioned Revdex.com complaint you filed
against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate

Good Afternoon *** ***, I do apologize that we are playing phone tagOur Policy states that we do not give refunds in the middle of a billing cycleI show that your billing cycle is March 1st through May 31st If I can get a email address for you, I'd be more and happy to forward you the copy of the call on 4/1/2015.Thank You