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Waste Management Reviews (3236)

August 18,
Revdex.com case # ***
Re: Waste Management Account# ***
Dear *** ***
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concerns
After researching our internal records, you
contacted us multiple times to dispute the charges on your accountOur agents continued to advise you the balance was validOur agent *** researched your account and determined you did not receive servicesWe adjusted the balance on the account to reflect zeroAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

January 11,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide
you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

May 4,
*** ***
*** *** *** ***
*** *** *** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account#*** *** ***
Dear Ms***-***
The Revdex.com has contacted us to let us know about
the complaint you filed against Waste ManagementI apologize for your customer experience and appreciate the opportunity to address your concern
In review of your account, October you had an annual rate increaseAfter many failed attempts to reach you by phone and email your account manager mailed you a new service agreement which you signed and returnedYour new agreement went into effect 02-01-On February 25th an adjustment of $was placed on your account for the January invoice Because you are a valued customer we agreed to adjust your current balance to zero clearing out your past due balance
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-*** **
Respectfully,
***
WM Cares-Corporate Office

May 11,
*** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

The Revdex.com informed us about the complaint you filed against Waste ManagementI apologize that you experienced issues with your *** service and appreciate the opportunity to address the problem
As you requested, your *** was removed on *** *** ***, our market area
was experiencing operational issues that prevented them from collecting within the three business day windowI do apologize for your experience with Waste Management up to this point
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM Cares

August 9,
Revdex.com Complaint# ***
Waste Management Account# ***
*** *** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
I alerted our operations team and they confirmed we recovered your trash on 08/09/In addition, I will continue to monitor your account for a month to ensure we provide the serviceShould you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

November 5,
*** *** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
After careful research of our internal records, our billing department issue a refund request for $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

November 28,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** ***, ***
Dear Ms***,
After review of your canceled account, we have determined the remaining balance of $from the removal service will be adjusted to clear the balanceThe removal is considered chargeable to aid with the cost of a different truck, driver and the refurbishment of the collected containersWe hope this clears up any questions you may have with the removal serviceThe adjustment may take 24-hours to reflect on the canceled account
Should you have any questions or comments regarding this matter, please feel free to discuss it wmcares@wm.com or by phone 713-512-option
Very Respectfully,
Nancy ***
WM Cares-Corporate Office

May 29,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concern
It was a pleasure speaking with you today; per our telephone conversation, you confirmed our driver serviced your trash yesterdayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

December 5,
*** * ***
*** * ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your payment and appreciate the opportunity to address the problem
After researching our internal records, Waste Management processed your payment on 11/24/for $69.70; it was declined on 11/24/On 12/01/a payment for $was processed and has not declinedPlease see attachmentPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***

October 7,
*** *** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Tawana confirmed, she spoke to you today and mentioned our Route Manager spoke to you and service issue was resolvedIn addition you requested not to cancel your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

November 10,
*** *** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
I would like to take the time to apologize for the frustration caused by this situationWe have conveyed your concerns to the call center supervisors for additional training and or coaching of our customer service representatives
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

June 10,
*** * ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
After researching our internal records, your account is at a zero balanceAs well, we have notified the collection agency of your issue and stopped collection callsPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at wmcares@wm.com or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

October 31,
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
In regards to your last response, Account Manager *** stated, you were going to meet with her this week to go over the credit you requesting and was unsuccessfulShe went to your place of business; she could not go onto the property because it's all locked up with gate codes
However, she emailed, text and even left several messages; you made no attempts to reach herAccount Manager *** called you again today; left another message, please call *** at *** or email *** to resolve this complaint
Cordially,
*** ***

March 31,
Re: Revdex.com Complaint# ***
Waste Management Account # ***
*** *** ***
After researching our internal records, our billing department is processing your refund checkOnce I receive a check number and the date it mails out, I will call you with the information. Please accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I am cancelling my service with the company as this is not the first occurance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I really hope this time it's for real. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

December 30,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### option
Cordially,
Nancy G***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you

July 7,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello ***,
In response to your last response, I am working with my billing department to get the reversal corrected I will call you with the information they provide mePlease accept my apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***
WM Cares-Corporate Office

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Description: Rubbish & Garbage Removal

Address: 3279 N Coley Rd, Belden, Mississippi, United States, 38826-6201

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