Waste Management

September 15,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
It was a pleasure speaking to you today; thank you for confirming the delivery of your containerShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

April 21,
*** * ***
*** ** *** *** ***
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
WM Cares Corporate

July 8,
*** ***
*** *** ***
*** ** ***
Revdex.com File# ***
Waste Management Account# *** *** ***
Dear *** ***
I am referencing the above-mentioned RevDex.com complaint you filed against Waste ManagementI wanted to take this opportunity to most importantly, apologize for billing and customer experience and appreciate the chance to address your concerns
This response will confirm that your account balance is zero and you no longer have an active account with Waste Management
Once again, please accept my deepest apology for any frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Victoria
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I apologize profusely for the errorI have companies that owe us refunds for which I have been calling and writing lettersOne of which was *** *** *** who credited our *** *** card in August of (but did not appear on the same statement) as wellWaste Management used the name "WM EZ Pay" which at a glance I thought stood for *** *** ** Pay Again, I apologize for the error. But I am happy that there was a resolution even if it was my own errorI never would have found it otherwise, if it weren't for the Revdex.com.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you

January 27,
*** ***
*** ** *** ***
Portland, OR
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you
filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
It was a pleasure speaking with you today; per our telephone conversation, I explained the charges on your invoice; the reason you still owe $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***

November 12,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

June 25,
*** ***
*** ** *** *** **
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your billing and I appreciate the opportunity to address your concerns
After researching our internal records, your account is canceled and at a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM Cares-Corporate Office

November 17,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
On 11/14/2016, you called and spoke to several of our agents, regarding the overages on your accountWe explained what was happening and what we could do to
prevent the overages in the futureWe recommended a larger container and you declined.
We sincerely apologize for the frustration caused by this situationPer your request, we have instructed our drivers not service the container if it is overloaded. At this time, all charges are valid and no credits are due on the account
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
Operations confirmed you container was serviced and Route Manager *** attempted to reach you at (***) and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your driver complaint
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/30/and assigned ID ***
Regards,

*** 21,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
After researching our internal records, our billing department is expediting a refund check in the amount $Please accept our apologies for the frustration caused by this situation
If you have specific questions regarding the agreement, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

June 16,
*** ***
*** *** ** **
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
After researching our internal records, operations confirmed, we have not provided any servicesTherefore, I changed your start date to 6/17/2015; your billing will start until thenPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
*** confirmed she spoke to you today; and your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***

June 3,
*** * ***
*** *** ***
** *** * ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM cares-Corporate Office

August 2,
Revdex.com case # ***
Re:Waste Management #***
Hello Mr***,
In response to your last comment, I apologize for the miscommunication on our partI show you were serviced the week of the 25thIn addition, we will follow up with you to ensure you are being serviced on TuesdayShould you have questions regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

January 2*,
Kathryn A***
*** N*** St
*** ***, CO ***
Re: Revdex.com Complaint# ***
WM Account# ***
Kathryn A***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-option *
Cordially,
Nancy G***
WM cares-Corporate Office

July 13,
*** ***
*** *** ***
*** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# ***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]Acording to my contract the pickup fee is $ I paid my bill for Dec There was no more service to charge a fuel cost of $43.05, regulatory cost recovery $6.95, Charged me for Aldine management twice $2.05, $2,Sales tax $ I didnt buy the dumpster You picked up a empty dumpster that you paid an employee to do $is more than what it cost you to pick it up I will agree to pay $and no more because that is what I'm supposed to pay at the end of the contract
Regards,

August 6,
*** ***
** ***
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Route Manager Gabriel confirmed, he spoke to Chris and service issues were resolvedPlease accept our apologies for the frustration caused by this situation
If you have specific questions regarding the agreement, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office