Waste Management

August 19,
*** ***
*** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, the removal and late charges were adjusted, leaving a balance on the account of $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

December 15,
*** ***
*** *** ***
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

June 29, 2*
*** ***
* *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
** *** ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

October 31,
*** ***
*** *** ***
*** *** ** ***
Waste Management Account# *** *** *** ***
Re: Revdex.com Complaint# ***
Dear *** ***,
Thank you for the opportunity to address your billing
concernsI would like to apologize for the inconvenience you have experienced with Waste Management; I understand how frustrating this must have been for you
When we spoke on the phone I explained our records indicate David with *** *** called to set up service because per the *** ** ** *** *** a tenant is not authorized to setup serviceI reviewed the call between our agent and David to understand where the miscommunication happenedOur records indicate we advised David of our $setup charge and quarterly invoicing of approximately $which includes administrative, fuel & environmental charges & taxesYour invoice included a prorated amount for September
Should you have additional questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Victoria ***
WM Cares-Corporate Office

August 1,
** ***
*** * *** *** *
*** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# ***
** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you to both the Revdex.com and *** from Waste Management for resolving this so quickly and fairly

July 19,
Re: Revdex.com Complaint * ***
Waste Management Account ***
Hello Zachary,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times to report we did not service your recyclingYou were advised that the misses were due to Operational delays, and a credit was placed on your accountOur agent, Jeanne, confirmed she attempted to reach you at *** and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your service complaint
In addition, our operations confirmed that the service has been completedJeanne will monitor your account for the next month to ensure the service is completedPlease accept our apologies for the frustration of this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
*** Giblin
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
we are putting men on mars and now it is more than months that waste management of alameda cohas continually stalled time, given me hard time, sent our account for collection for service that they themselves admit NOT provided. this typical corporate-america style response only aggravates the ongoing issues
Regards,
***

September 28,
*** ***
** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
Terry ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM cares-Corporate Office

September 16,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello Heather,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
After researching our internal records, our billing department confirmed, check# *** was place in the mail on 9/12/Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

April 21,
Revdex.com Case# ***
Dear Mr***
We want to apologize for not meeting your expectations as your service provider; would like to schedule the Bagster to be picked upWe attempted to reach you at *** we were unsuccessfulPlease provide the best telephone number you can be reached
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Respectfully,
Nancy ***
Customer Experience Team Lead - WM Cares

August 25,
Revdex.com File# ***
RE: Waste Management *** ***, ***
Dear Mr***,
Again, please accept our sincere apology. We will work immediately on getting this resolved
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Victoria
WM Cares Corporate
[email protected]

July 9,
*** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the removal of the container and appreciate the opportunity to address the concern
Operations confirmed our driver removed the container todayPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy
WM Cares-Corporate Office

December 21,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced billing issues
and appreciate the opportunity to address your concerns
On September 19, 2016, you contacted Waste Management to request another credit of the $reactivation chargeOur agent advised that we could not issue the credit, as one was already given in April for the same issue. You called the corporate office on December 20, 2016; spoke to ***; she offered to waive half the reactivation charge as a final credit for the life of the account, and you acceptedWe recommend setting up auto pay at WM.com to avoid any future reactivation charges
Should you have additional questions or comments or if I may be of further assistance, you may reach me at *** *** **
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

October 19,
*** *** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

August 10,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello Ms***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
I alerted our operations team and they confirmed our driver recovered your trash on August 8, In addition, your refund check will be placed in the mail on August 12, 2016; I will follow up with you next week to ensure you receive your refund check.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/30/and assigned ID ***
Regards,

Revdex.com:Once I get the container and my broken one is removed I will accept the business responseThanks
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

November 9,
*** ***
*** * *** ** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
After researching our internal records, I issued a one-time courtesy to waive the reactivation charge of $We recommend setting up auto pay at WM.com to avoid any future reactivation chargesPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

July 28,
Revdex.com case # ***
Re: Waste Management Account# *** *
Hello MsNall
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times regarding your missed trashOur agents advised you the account is suspended for nonpaymentOur agent, Tonya confirmed she spoke to you and trash was recovered. In addition, you will be making the past due payment on Monday to reactivate your accountAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
*** Giblin
Customer Experience Agent- WM Cares