Waste Management

*** 24,
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
*** *** ***, confirmed he spoke to you today; your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***

October 19,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concerns
*** *** *** signed a Service Agreement ("Agreement") with Waste Management which took effect on September 01, for thirty-six (36) monthsPursuant to Section of the Agreement, the initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional twelve (12) months renewal term if *** *** *** does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement
*** *** *** failed to give Waste Management notice of termination within Section 2's allotted time periodTherefore the Agreement automatically renewed for an additional 12-months
*** *** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination
If *** *** *** would like to continue with the cancellation, please contact Account Manager *** *** at 866-770-or email [email protected]
Cordially,
Nancy G***
WM Cares-Corporate Office

May 20,
*** ***
*** ***
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with
our response
We received your Revdex.com Complaint, but were unable to locate an account with the information providedIn order to better assist you, I will need a little more informationCan you please provide the name on the account, as well as an account number?
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

December 17,
*** *** *** ***
Stanley Street
Dyer, IN
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** *** *** ***
Msand Mrs***,
The Revdex.com informed us about the complaint
you filed against Waste ManagementI apologize that you experienced billing issues and appreciate the opportunity to address your concern
Beginning May 17th, a message is presented on your invoice which says, this invoice constitutes an offer by Waste Management to provide service to you for a specified periodBy accepting this, you agree to continue service during the specified timeCancellation results in the forfeit of any prepayment unless prohibited by applicable law, regulation or contract.”
Effective September 1st, we changed our refund processSince you prepaid (Nov, Dec, Jan and Feb) you are not eligible for a refundI did attach a copy of your most recent invoiceYou are a valued customer and do not want to lose your business, we are willing to work with you to lower your rates as you mentioned in your complaint
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Victoria H***
WM cares-Corporate Office

July 27,
Re: Revdex.com Complaint#***
Waste Management Account #***
Hello *** ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
After researching our internal records, our billing department is processing your refund check in the amount $We greatly regret your decision to leave Waste Management and apologize for not meeting your expectations as your service provider
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

October 27,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed
against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

December 15,
*** * ***
*** *** **
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***-***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity to address your concerns.
After researching our internal records, your payment of $was reversed back to your Master Card ending in Please allow 2-business days for the refund to appear on your credit card statementIn addition the removal charge was removed leaving your account a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

October 30,
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** ***
Hello Ms** ***,
We are working with our legal department and need additional time to provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Victoria H***
Customer Experience Agent - WM Cares
Waste Management
*** ** *** *** *** ***
*** ** ***

***
August 20,
***
Re: Revdex.com Complaint# ***
WM Account# ***
***
*** *** ***
In repsonse to your last comment, Waste Management did not report***your information to any***credit agencies
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Nancy G***
WM Cares-Corporate Office

June 2,
Revdex.com case # ***
Re: Waste Management Account# ***
Dear Ms***,
Thank you for taking my call today, and confirming our driver came out and recovered your trashAgain, please accept our apologies for the frustration caused by this
situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
WM Cares Corporate

April 27,
*** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
Per the *** ** ***, all residents must call *** *** *** to report all trash related service issues or refund request ***
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

December 9,
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
I would like to take the time to apologize for not returning your call yesterdayUpon review of your account the payment has not posted to your accountIf you would please ask your bank to provide the tracer number of the payment, I will send over to my billing to have it researched
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
My garbage still not picked upWould love to know whats todays excuse

July 1,
*** * ***
** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns
After researching our internal records, a reversal for $*was issued back to your Visa card ending in ***Please allow 3-business days for the reversal to appear in your credit card accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***

January 28,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

December 29,
*** ***
*** ** *** ***
*** *** ** ***
Re: Revdex.com Case# ***
Waste Management Account# *** *** ***
Dear *** ***,
Reference is made to the above-mentioned Revdex.com complaint you
filed against Waste Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** *** or by phone at *** *** **
Respectfully,
Victoria ***
Customer Experience Agent - WM Cares
Waste Management
WGrandview Road, Suite
Phoenix, AZ

July 13,
Revdex.com case # ***
Re: Waste Management Account# ***
*
Hello MsFoote,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times regarding being notified about service delaysOur agents were unsuccessful in helping you navigate through our websiteIn addition, you requested a call from a route manager to discuss concerns regarding our driversThe route manager has since reached out to you, and your concerns were addressedOur agent, Tonya, confirmed she spoke to you, and assisted in walking you through logging into your WM.COM account to locate your schedule informationAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at *** option **
Very Respectfully,
N*** G***
Customer Experience AgeCares

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. There was no attachment of a new contract from March of this year, because we did NOT sign one, and WM cannot provide itThey have previously told me over the phone that the contract was signed by someone named "Luckie Itow." I have never heard of this person, and called our professional property manager *** to inquire whethe* *** *** *** *** *** *** *** *** *** *** *** is on the Board of a different condo association, and has nothing to do with our complexWE HAVE NOT SIGNED A NEW CONTRACTI have spoken with Maciel P*** several times, and as of two days ago, she had someone in the "legal" department call APS to confirm this information*** informed me yesterday that she did receive a call from WM, she advised the same, and requested a copy of this illegitimate contractWM has yet to complyIn our contract, it also states that upon written request, WM must provide a breakdown of any fee increasesWe requested this two days ago and have not received anything yetWe received our September bill, and it was back up to over $900!! The contracted amount is $367, which is $MORE than the going rate offered by two other service providers ($per month.) This is a total scam and a rip-off, and I'm tired of getting bounced around between multiple WM employees that are not listening and not trying to resolve this issue! Regards,*** ***

February 23,
Revdex.com case#***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your trash pickup and appreciate the opportunity to correct the situationAt Waste Management, we are committed to providing
exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
On 02/16/2017, you contacted Waste Management to report we did not service all your containersAfter reviewing your account, you are only paying for one container. Our driver reported he serviced two containersSenorina spoke with you this afternoon and updated your account to reflect a total of three containers, and will follow up with you to ensure you are receiving service.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, Representative *** submitted an adjustment for $***, bringing your account to a zero balanceAs well, we have notified the collection agency of your issue and stopped collection callsPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***