Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
*** *** *** Sent: Saturday, September 03, 1:PM *** *** ***
*** *** *** *** * *** *** *** *** Dear Sir, We have received an explanation from Waste management towards our above referred complain with your bureau. We agree to signing of the three year agreement and as per terms we would be ready to pay the three month liquidation damage charges towards the early termination of their services due to high increase in the price then what had been committed to us while finalizing the contract We would still need Waste management to explain to us on how they came to charges of apprx$per month on contract price of $per month plus fuel & taxes extraWe wish to have an idea on their calculation of monthly price during the contract which has changed every year and that too with increaseOnce we hear from Waste management we shall be all happy to terminate the contract and pay the three month liability Kindly take up matter with Waste management accordingly and help us to know details of the exorbitant charges on the monthly invoices we have been paying on time Thanks *** *** *** *** ***
*** *** *** ***
*** * ** ***
***

June 8,
*** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste ManagementWe would like to provide you with
our response
We received your Revdex.com complaint, but were unable to locate an account with the information providedIn order to better assist you, we’ll need a little more informationCan you please provide the name on the account, the township in which you are located or homeowners association, mobile home community, if applicable?
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

September 23,
*** * ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** *** ***
*** * ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Route Manager Mike confirmed, he spoke to you and service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

April 25,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your account, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times to report your property was vacant, and you were not using the serviceBased on the information we have canceled the account, and zeroed out the balanceAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I believe that this is a step in the right direction but falls short of expectationsIf this is what the final outcome of this dispute is going to be lets see if I will ever get half of the money back I have already sent returnedI have sent in the original amount

January 4,
*** * ***
*** *** ***
*** **
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** *
Cordially,
*** ***
WM Cares-Corporate Office

February 26,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
Nancy G***
WM cares-Corporate Office

July 7,
*** * ***
*** *** ***
Great Lakes, IL
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and
patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

January 13,
*** ***
*** *** ** *** *
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I have just one request to WM, I would like WM to call me for important messageWM only call me for holiday schedule but another important message I would like to receive by home phone number.Sincerely,*** **

November 13,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

I got my visa to China in a timely manner and the customer support was hugely helpfulThanks!

June 30,
Revdex.com Complaint# ***
Waste Management Account# ***
Dear Mr***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
We alerted our operations team regarding the service issues; thank you again for confirming the recovery of the recycleIn addition, a $credit applied to your account for the service failures. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

March 6,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your overage charges and appreciate the opportunity to address your concernsUpon review of your account, you spoke to
Account Manager, Melissa, who sent you pictures of the overages and reviewed them with youShe advised that she would credit one overage charge, which has been completedUpon review of the snapshots, all remaining overage charges are validIf you would like to discuss more service options, please contact Account Manager, Melissa, at [email protected], please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Jeanne D
Customer Experience Agent- WM Cares

January 28,
Re: Revdex.com Complaint# ***
WM Account# ***
Dear Mr*** ***,
This is in response to the questions in the email you sent to Raul on 1/26/2016.Per Section 4, (a-f) of your service agreement it details reasons for rate increases
As per Section 6, it describes, at the termination of the agreement, all equipment shall be returnedOnce the early termination was agreed upon, we arranged for the container to be removedPlease read attached Service Agreement
I reviewed your account; your balance is $The balance includes service between August and September
Should you have additional questions or concerns, please feel free to discuss it with me at [email protected] or by phone at 713-512-option and ask for Nancy
Cordially,
Nancy ***
Waste Management Corporate Office

October 11,
Re: Revdex.com Complaint # ***
Waste Management Account #***
*
Hello Jaci,
I apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concernsAt Waste Management, we are committed
to providing exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, Cable Techs INC signed a Service Agreement with Waste Management which took effect on April 11, 2012, for twelve (12) monthsThe initial term of the agreement is for (twelve) months from the Effective Date and it shall automatically renew thereafter for additional terms of months ('Renewal Term'), if Cable Techs INC does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement
Cable Techs INC failed to give Waste Management notice of termination within Section 2's allotted time periodTherefore, the Agreement automatically renewed for an additional 12-months ending April 1,
Waste Management received Cable Tech INC certified letter postmarked June 1, 2017, on June 6, The attached letter stated to close the account due to closingAccount Manager Donna advised Cable Tech INC that we would need an affidavit to be completed to cancel with no early termination penaltiesCable Tech INC refused to sign an affidavit, and a Breach of Contract letter was sent to Cable Teck INC advising of their cancellation optionsPlease see attached letters
Cable Tech INC can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early terminationPlease call Account Manager Donna at 410-309-or email to [email protected]
Very Respectfully,
Nancy G
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Monday, June 27, 10:PMSubject: Complaint ***I am writing with regard to my complaint against Waste Management of NY RochesterI thought this was resolved on May when my service ended but I have now received a new bill for $for service period 6/1/to 8/31/16. To briefly summarize my complaint: Paid in full for service period 3/1/to 5/31/They missed pickups so I called to report itHad to beg to get them to carry out the final pick up on May Withhelpfrom Revdex.com they agreed to provide what they referred to as a "courtesy" pick up even though I had paid for this serviceThey informed me they would pick up toter and recycling box on June which they did, but a lady from their office called weeks later to ask if it was picked up but said she would assume it was and close the accountHow is it possible to send a truck to an address and not have a record of it? I am asking your help to determine what the bill for $is about because my service ended May The bill for months was $What could possibly be $when they provided no service after May My family have been loyal customers of Waste Management since in three different states and we are very disappointed at this frustrating experience. Your help to finally resolve this would be greatly appreciated.Sent from AOL Mobile Mail

January 29,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with billing and appreciate the opportunity to address the problem
Upon review of your account, the fee that continues to show is the PMF charge, known as container service chargeThat charge allows you to exchange your container once per calendar year for free; the fee is generally removed when an account is placed on an on callWhen your account was decreased the fee was not removed and should have been, the PMF fee is now removed and you will not receive any more billing for it
I issued a reversal back to your ACH account for the $payment made in January, please allow to business days for it to appear in your accountI also issued an adjustment for your February invoice, bringing your account to a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I also received a check two days after I filed the complaint from waste managementAlthough I do think they took far too long to send me my refundI would like to withdraw my complaint at this timeSincerely *** ***