Waste Management

January 2,
*** ***
Eastfield Drive
Clearwater, FL
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
After researching our internal records, our billing department is processing your refund check in the amount $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***

April 29,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, an adjustment for $applied to your account leaving a balance of $for your May invoicePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
*** ***

November 19,
*** ***
*** *** ***
*** ***, ** ***
Re: Revdex.com Complaint# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Jeanne confirmed she attempted to reach you at 913-713-and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your service complaintPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

November 16,
*** ***
*** ** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

August 12,
*** ***
*** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Michelle confirmed a refund for $was submittedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with *** Customer Service at 877-789-
Cordially,
Nancy ***
WM Cares-Corporate Office

October 23,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint#
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your Billing and appreciate the opportunity to address your concerns
Jeanne confirmed a credit was issued to your account bringing it to a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

August 2,
Revdex.com File# ***
Re: Waste Management Account# ***
Dear Ms***,
Thank you for reaching out to Waste Management in regards to your recent billing concerns. We take these concerns very seriously and will immediately take action to correct them
We have review your account and discovered that you were double billed in errorDue to this error we have issued an adjustment on your account in the amount $We are sending a refund for the overpayment for $and will be sent to the address we have on filePlease allow 3-weeks for delivery of your refundPer your request, your account is schedule to close at the end of August
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
WM Cares Corporate

January 27,
*** ***
*** *** *** ***
Richmond, TX
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
It was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager Gilbert spoke to you and service issue was resolvedAlso your account is updated to reflect 4-6yd dumpstersPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***

February 4,
*** ***
** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** * * ***
*** ***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
WM cares-Corporate Office

January 22,
*** *** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the
above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

June 24,
*** ***
* *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** *** - BULK
Dear Mr***,
It was a pleasure speaking with Lisa today; she did confirm our driver was
out early this morning to remove the two box springs we left behind in errorI would like to apologize to both of you again and appreciate the opportunity to resolve your complaint
Please let me know if you have questions or comments regarding this matter, you may reach me at 713-512-*** *
Respectfully,
Victoria ***
WM Cares-Corporate Office

July 5,
*** * ***
** *** ***
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** * ***
Reference is made to the above-mentioned Revdex.com complaint you filed
against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

April 15,
Revdex.com Case# ***
Waste Management Account# ***
Dear ***,
In response to your last comment, an adjustment applied to your account and your balance is $for your April invoice.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Respectfully,
Nancy ***
Customer Experience Agent - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
They claimed I did not report the service failuresIn fact, I have called at least once a month for the past four monthsEach time I spent the majority on hold and was transferred to someone who all they asked was for me to pay the billNone of these calls are on their record even though I can prove the calls. When I spoke with ***, who is mentioned below, she said an operations manager in my territory would give me a callThis never happenedI even went through the steps to talk to someone at corporate to request an operations manager call meThey said I would hear from someone no later than ***I am yet to receive a call. After I filed the complaint, my garbage and recycling was agin only half emptied by the driversThey were not able to provide a reason for this. I paid for garbage and recycling services for the past months and they have failed to pick up anything over the past two monthsThus, my request for a credit of $*** ($per month) and they only gave me $Throughout this process they have been rude, and hung up on me when attempting to request the credit. My issues and request have not been addressed or resolved. Thanks, *** ***
Regards,

Route Manager *** attempted to reach you again today at (***) and was unsuccessful, he left you a message with his direct line (***)Please give him a call so that we can resolve the services issueWe have applied the necessary credit to your account and at this time no additional credits are due
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

December 11,
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your
cancellation request and appreciate the opportunity to address the problem
Your Account Manager *** *** confirmed she is working with you to resolve your issuePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option *
Cordially,
*** ***

July 26,
*** * ***
*** *** *** ***
*** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account#
***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

July 26,
Revdex.com case # ***
Re: Waste Management *** ***
Dear Ms***,
I apologize that you experienced issues with your ***, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
You advised you had canceled your *** effective April 12, 2017, but the *** was still active and billingAfter researching our records, I did not locate a request to cancel but I did see that you phoned in March and have not received service since then, due to not having the container curbsideBased on that information I have canceled the *** and zeroed out your balanceAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at *** *** **
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

October 24,
*** ***
*** *** ***
*** ***, OH ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
Waste Management cannot commit to picking up your recycle by noon each pick up dayUnfortunately due to unforeseen circumstances and despite our best efforts; there are times when we are unable to prevent service delaysPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you *** for looking into this and confirming that there was a mix upI was shocked to see a bill at all, so I probably wasn't the easiest person to deal with on April I had been a customer with Waste Management for years and was upset that this was how our relationship was going to terminateYour concern, promptness, and professionalism is noted and I would consider doing business with you again in the future.Sincerely, *** ***