Waste Management

December 5,
*** * ***
*** * ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
WM cares-Corporate Office

April 4,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello Will,
I apologize that you experienced issues with your container removal, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called on March 13, 2017, to cancel your accountOur agent scheduled the cancel and the removal for March 22, You called multiple times to report the removal was not completed on March 22, 2017, and requested it me expeditedWe alerted our operations, and they confirmed the removal was completed on April 3, Again, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
*** Giblin
Customer Experience Agent- WM Cares

July 13,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello MsMatsumoto,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you reached out to us regarding several missed pickupsYou were advised that the driver had indicated the container was not out for serviceOur agent, Tonya, reached out to you and determined the information provided to our drivers was incorrect, and when there is a replacement driver they would not be familiar with the stopWe have since updated our records, and adjusted the bill for the months of missed recycle pickupsTo prevent any future misses, our agent Tonya will continue to monitor your account for the next monthAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 7*** option
Very Respectfully,
N*** G***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The receptacles were only picked up AFTER filing with Revdex.com. The forfeiture of payment is not acceptable, as my complaint indicated we were never informed of previous invoices or payment being dueCancellation of services was done by Waste ManagementWe requested cancellation of service after Boone would respond to us directly.
Regards,
* ***

December 1,
Revdex.com case#***
Re: Waste Management Account# ***
Hello ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action
to correct them
Upon reviewing your account, we received your cancel request and our billing department is processingOnce it is complete, your account balance will be zero
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

July 30,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM cares-Corporate Office

July 18,
Revdex.com File# ***
Re: Waste Management Account# ***
Dear Mr***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
I alerted our operations team; our driver confirmed we recovered your trashIn addition, Route Manager Mathew confirmed he spoke to you regarding the service issues
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

March 30,
Re: Revdex.com Complaint # ***
Waste Management Account # *** *** ***
Dear Ms***
I made multiple attempts to reach you by phone at *** *** to inquire if your containers were removedI apologize they have not been removed yetI immediately contacted our operations team and we will attempt to remove them tomorrow, please set them curbside
In regards to your account status, your account is currently closedIt is not Waste Management’s practice to issue a refund for unused service which is disclosed on your invoicesWe will make an exception and adjust one month of servicePer invoice Number: *** total charges are $84.81, if we divide this invoice by three months the total refund amount comes to $Once I confirm our containers are removed, I will request a refundI appreciate your patience
If you have any additional questions or comments or if I may be of further assistance, you may reach me at *** option
Very Respectfully,
Victoria H***
WM Cares Corporate
[email protected]
Waste Management
*** ** *** *** *** ***
*** ** ***

February 18,
Re: Revdex.com Complaint# ***
WM Account# ***
Dear *** ***
Routing Manager James confirmed he spoke to you yesterday; he stated he would conduct a site survey on your next service day to ensure your service is completedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Respectfully,
Nancy G***
Waste Management Corporate office

August 21,
*** ***
*** ** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy ***
WM cares-Corporate Office

June 9,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello MsHubbard
In response to your last comment, Brad and Sam confirmed, they spoke to you and they addressed your concerns, Brad mentioned he is working on getting the credit approvedAgain, please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
when thry cant pick up trash because of bad weather;road construction or a tenents car blocking the dumster; they still charge me as if it was picked upThey just mised weeks in a row. For over years they picked up every weeksif the driver mised for any reason; he would pick it up next timeWe never had an overage in over yearsThe same amount of trash has been generated each week for the last yearsWe never had a overage chargewe switched to picnup every week, from $per month to $109.per month109/4=$27.25 per pick up. When they dont pick up; their will be more trash the next time$overage charge -is $That is robery. Rember we paid for all the times they could not pick upThey cant have their cake and eat it too !!! Then they charged around $145.00 in fuel surchage,$for something called regulatory cost recovery and even a $charge for being a customer!!! My october bill was 69.77; we had a CREDIT BALANCE of $ for $dueI paid ahead an amount of $ OR AN EXTRA $129.00. The november bill was $ !!!!! BECAUSE I HAD A CREDIT BALANCE THEY TOOK ALL MY MONEY *** ** *** ***

June 12,
*** ***
*** *** ** **
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, our billing department issued an adjustment to zero out your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***

February 15,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service to our customers
You called on February 3, to report no service and our agent advised you the account was suspended for nonpayment. You made the payment and we have reactivated your account for February 10, Due to the weather, we were unable to complete your service, which will be delayed until your next service day
Manuela confirmed she spoke to you, and due to the service issues, you requested to cancel your account and have the containers removed at no chargeYour account canceled effective February 6, 2017, and your payment of $reversed back to the credit card on filePlease allow for to business days for the reversal to appear on your credit card statementOur containers are scheduled for removal on 2/15/Please have them out on the curb by 6am to 6pm.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

November 4,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
** ***-Corporate Office

August 4,
*** * ***
*** ** ** ***
*** ** ***
Revdex.com Complaint# ***
Re: Waste Management Account# ***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** *
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Second complaint regarding my trash containersCalled several times and was told my bin would be fixed or replacedMy trash bin has been curbside for almost two weeks without any wheels or the rodBin was damaged by the driver who dumped my trashHe had to see that he damaged the containerHorrible customer serviceThe city issued me a warning because my bin is curbsideI can not move the trash can without any wheelsI called in three times, once even asking for a route manager to return my call, still waiting.My call returned and my bin fixed
Regards,

March 31,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello Tim,
We want to apologize again, for not meeting your expectations as your service providerOur agent Raul, will monitor your account to ensure we service
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

February 24,
Re: Revdex.com Complaint# ***
Waste Management account# ***
*** *** ***
After researching our internal records, a credit applied to your account for the extra bag chargesIn addition your account is noted not to service any extra bags without prior permissionPlease accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office