Waste Management

May 20,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
*** ***
WM cares-Corporate Office

May 11,
Re: Revdex.com Complaint# ***
*** ***,
In response to your last comment, *** *** with *** *** *** confirmed, you are picking the rental car up todayIf you have questions or comments regarding this matter please reach out to *** *** at the Claims Department of *** *** ***Phone: 636-922-7933, Fax: 855-276-or ***ua_***@gbtpa.com
Cordially,
Nancy ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Yes this is the best numberI did receive a call and he left a voicemailThe call back number provided was disconnectedI tried calling several times. I called corporate to request the *** ** direct numberThey said they could not provide thatHow can I not talk to a local representative??? The man said he would put in a request for an operation manager to call me by ***No one ever calledAnd yes, I pay $per quarter, this issue has been going on for every bit of a quarter, yet I was only reimbursed $25. Thanks, *** *** *** *** ***

October 13,
Revdex.com case#***
Re: Waste Management Account# ***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will
immediately take action to correct them
Upon researching our internal records, we sent you an email on 9/15/quoting the extra pick up charge of $(plus fuel and environmental charge)Since we did not receive a response back, we did not schedule the extra pick upOn 9/16/2016, you called; requested the extra pick up and we serviced the same day
Per your service agreement, it states extra pickup charge is $240.00, at this time no credits are due and all charges are validPlease see attached service agreement
We have attempted to contact you by phone at *** to resolve your issue, but were unable to reach youShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

November 17,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM cares-Corporate Office

June 26,
*** * ***
* *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and I appreciate the opportunity to address your concerns
After researching our internal records, our billing department is processing your refund check in the amount $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and
patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

June 30,
Revdex.com File # ***
Re: Waste Management Account #***
Hello MrsDent,
I apologize that you experienced issues with your account, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you contacted us and stated your home is vacant, and you needed to cancel the accountOur agent ***, explained, while your home is vacant, we can place the account on a “Vacation Hold.” Your Vacation Hold will last for months, effective March 16, 2017, through December 16, Please be sure to contact us early December to extend this vacation hold for an additional months, if the home is still vacantAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
WM Cares Corporate

December 16,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
Upon reviewing your account, you called on 12/12/to report no serviceOur agent advised you due to the weather we could not service, and we would service double on your next service dayOn 12/13/2016, you spoke to Manuela and she advised you due to the weather issues, we were unable to return earlier in the weekPer your conversation with her on 12/16/16, you confirmed we recovered your trash and recycleIn addition, Manuela will follow your account for the next month to ensure no service issues
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I am just waiting to for verification from the collection agency that they have cancelled it. Thank you all***

May 24,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times to report our driver is placing your container in the middle of the driveway and to report we missed your trashOur agents sent the necessary information to our operations to address the service issues, and to have the trash servicedHowever, our driver continued to misplace the containerTherefore, you filed the complaint, to assist with your complaint. Our agent *** confirmed she spoke to you and the trash was servicedHowever, our driver continued to misplace the container*** reached out to our operations to address the container placementIn addition, a one-month credit applied to your account for the service failure
*** will also monitor your account for the next month to ensure our driver is placing the container in the designated spotAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
WM Cares Corporate

May 3,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your payment, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you contacted us multiple times regarding the double payment you madeThe information was sent for research, and your payment was located and applied to your accountI have requested the refund of $be expedited, and once I receive the check number and the date is going out I will call youAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
***
Customer Experience Agent- WM Cares

August 31,
*** * ***
** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.
We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM cares-Corporate Office

July 8,
*** ***
*** ** *** ***
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your Refund and appreciate the opportunity to address your concerns
After researching our internal records, we issued two reversal back on 8/05/one for $ back to *** *** card ending in *** and $back to *** *** ending in ***Please check your *** *** statement to see the reversalsPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***

October 21,
Revdex.com case#***
Re: Waste Management Account# ***
Hello ***,
In response to your last comment, the county is cleaning up all of the yard waste. Please contact them for more information at 321-633-
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

February 27,
Waste Management #*** *** *** ***
Mr***,
This is in response to your last comment Pursuant to Section of the Agreement, Waste Management reserves the right to increase the Charges payable by the customer during the term of the agreementLtanya, account manager for Waste Management spoke with you on February 18, and offered you a lower rate which I attached in my previous response to the Revdex.comWould you like me to resend it?
In regards to the monthly container service charge of $7.75, this charge covers an exchange of your container (cosmetic reasons)If you elect to have the $waived the cost to exchange your container (for cosmetic reasons) is $Keep in mind Waste Management will repair or replace a broken container at no cost to you
We certainly do not want to lose your business and understand how important it is to have reliable service In March of we discussed the reason you were not serviced (low wires) and snowBecause you are a valued customer I added the adjustment of $for the missed service at that timeI do not currently see any service issues noted on your account, if there is, please let me know so I can address any issues you are currently experiencing
If for any reason you call or email your local Waste Management office and do not receive a response within hours, please feel free to reach me or anyone in our corporate office at *** or call us at *** option
I hope this helps to clear up any questions you have relating to your Revdex.com complaint, if it does not please call me at *** option or you may email me at ***
Respectfully,
Victoria
WM Cares
Waste Management

June 25,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like
to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

September 8,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Senorina confirmed she spoke to *** and service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

July 13,
*** ***
*** *** *** *** ***
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** *** ***
*** ***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option **
Cordially,
Nancy G***
WM cares-Corporate Office