Waste Management

August 16,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
Thank you very much for confirming the service has been completedRegarding the $payment, our billing department is requesting further information so that they may proceedThey are requesting a bank statement showing the payment cleared, which would provide the exact day and amount that was taken. In addition, if you can get the tracer number from the bank, that would help find the payment fasterI will ensure this is researched once we have this information and apologize for the frustrationShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

January 21,
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*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
Waste Management# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

March 14,
Revdex.com Complaint# ***
Waste Management Account# 345-
Hello Lisa,
I apologize that you experienced issues with your services and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer serviceWe have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After reviewing our internal records, you called on March 7, 2017, to report we did not service your yard wasteOur agent explained we had a delay, and we would recover by the end of the dayWe received multiple emails stating your yard waste was not picked upWe alerted our operations, and they confirmed we recovered on March 10, Our agent called you, and you confirmed we recovered the yard wasteWe will continue to monitor your account for the next month to ensure your service is completed
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy Giblin
WM Cares Corporate

December 8,
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*** ** ***
Re: Revdex.com Complaint#
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
Per the refund request, as stated on your November invoice by you paying you agreed to forfeit any prepayment if you terminated your services earlyIf you would like we can resume your services for the remaining period and waive the reactivation feesPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy ***
WM Cares

January 28,
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*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
1. Please provide a detailed breakdown of how the credit was calculated showing the amount credited each monthMy salesman informed me that I had a 3% annual cap on price increase. Explain how the 19% price increase is justified based on Article of our contract.3. As previously mentioned, there appear to be many additional fees charged to me because of improperly billing. Please recalculate all billing based on the corrected amounts and remove all fees associated. These fees should not have been charged as your billing was inaccurate from the beginning.4. I will not pay a container removal fee as I was forced into cancellation because of Waste Management's refusal to correct billing until this pointThe $per months should not have been billed to me based on statements from my salesmanPlease remove all of them
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This message says they "reached out to operations and we were serviced on July 25th" This incorrect. Our PICK UP DAY would of been July 26th. Nobody showed up to pick up the garbage until July 27th. The trash pick up is on Tuesday. No exceptions are allowed. We pay our bill on time, we expect our service on time.This reply contains mis-information, inaccuracies, and is just wrong. When a complaint filed, it says a lot when the supplier comes back with jibberish
Regards,
*** ***

This business has weak communication skills, and for that I lost dollars rebooking a flight"Airbill" is simply a term I never heard before; it was not clear what was and was not going to happen when I gave them my moneyThey use an "answering service," which is unhelpfulThe main issue here is they did not help me via email I was waiting and waiting and got no response The time sensitive nature of this issue made this very badI had to cancel everything and start overYou will be better off with a business that communicates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I dispute Ruals' findings on my caseAfter reviewing my records I discovered that years ago that I had a dispute with Waste Management that was not resolved since I was overcharged for an extra trash can that was requested by the previous owner of the houseThis dispute was to be take care of but I only received one phone call and nothing else concerning this matter and state law also stipulates that you cannot go back more than years to collect a debtSo please contact me if you have further information on my case.Sincerely *** ***

December 29,
*** *** *** *** *** ** ***
Re: Revdex.com Case# ***
Waste Management Account# *** *** ***
Dear *** ***,
Reference is made to the above-mentioned RevDex.com complaint you filed against Waste Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Respectfully,
Victoria ***
Customer Experience Agent - WM Cares
Waste Management
WGrandview Road, Suite
Phoenix, AZ

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you Revdex.com for your help with this matter

January 08,
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*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
It was a pleasure speaking with you today; per our telephone conversation, you confirmed operations serviced your container todayIn addition your account will cancel effective January 1, 2016, leaving a zero balance on your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

August 19,
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*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** *
Cordially,
Nancy G***
WM cares-Corporate Office

November 23,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello Ms***,
In response to your last comment, a reversal for $was submitted back to your Visa credit card ending in Please allow 2-business days for the credit to appear on your statementPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

April 14,
Re: Revdex.com Complaint#***
Waste Management account# ***
Dear Mr***,
Route Manager Ayesia confirmed our container was removed todayPlease accept our apologies for the frustration caused by this situation
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Respectfully,
Nancy ***
Waste Management Corporate

Revdex.com:
I have reviewed the response by Waste Management Again, Waste Management is ignoring the primary issue They have increased our rates in excess of the amount allowed in their contract They have, based on their contract, overcharged us $over the past three years We are a church It is not up to our treasurer - who pays our bills - to make decisions as to whether or not we accept price increases You may think it sly to put a note on your bill that you think somehow modifies a contract made with our church - it does not - I assure you I'm still holding you to the contract - the contract you are so intent on holding us to Perhaps your procedures are why you charge churches more on average than you charge other businesses It does appear Waste Management has no interest in settling this issue On their replies to the Revdex.com, they put a note that I can email a certain address if I have more questions However, three emails to that email address have gone unanswered They want to give the appearance of being legitimate without actually being legitimate Waste Management's reply is that because we paid our January payment - we agree to the price increase - however, had we not paid the January payment, they would say we still owed them That is not a legitimate way to increase prices There is a contract The contract has certain allowances Waste Management has breached that contract We will not pay them any more money
Regards,
*** ***For *** ***, ***

October 7,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
In response to your last comment, after reviewing your account, our records do not indicate several missed pickupsOn June 30, you called to report a missed pickup; we returned and recovered all of the trash the same dayOn September 29, 2016, you called again to report a missed pickupDue to the amount of trash placed out, we were unable to remove all and returned on October 3, to recoverAt this time, no credits are due on your account
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
While I did receive a voice mail Monday, May 4th while in a meeting at work, I returned the call the same day on Monday, May 4th, and left a voice mail requesting a call back and have not received a returned call as of today Friday, May 8thThis is the 3rd time this person has not returned my call and the 4th time the company has not returned my call since April 17thI would request that someone other than the people who have not returned my call to date please contact me either on the phone or in writingI do not have any interest in discussing the rates I am receiving with my new company or staying a customer at this time, at no point have I asked to discuss ratesI also have photos of my yard from last Thursday of my neighbors trash/recycling I had to pick up in my yard (my trash was not out this date it now goes on Mondays) from your company not being able to empty my neighbors bins without dumping it all over the neighborhood instead of in their trucksMy (month pregnant) neighbor had to come ask me to assist her in picking up her trash/recycle bins because they were dropped and laying on their sides across her driveway on the same date just so she could pull in her driveway when she came home from work because she is physically unable to bend down or lift themI again state that I would like to cancel my service because you are not effectively providing the service, I would like the trash and recycling bins off my property by May 15th, and I would like the money returned for the services I have not received since I originally called to cancel on April 17th
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
There is someone home at this address nearly every day all day longNo one knocked at this door yesterday and no driver has ever come by this house and not seen the cans out where they should be on Monday morningI have complained about this - times in the past several monthsYour drivers simply - for whatever reason - pass by this address and go on to other address to pick up the refuseThis can create a sanitation problemI am tired of trying to resolve this with incompetent and unresponsive customer service associates at WMI am going to start filming your agents as they pass by this address and go on to others Stop covering up, making excuses and pick up our trash as you are supposed to do

December 27,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and appreciate the opportunity address your concerns
On December 26, 2016, you contacted Waste
Management to notify us that you were not servicedOur agent advised you that your account was suspended for nonpayment, and stated you would be invoiced a reactivation and the delivery chargeBecause you are a valued customer, I waived both charges as a one-time courtesyWe recommend setting up auto pay at WM.com to avoid any future reactivation charges
Should you have additional questions or comments or if I may be of further assistance, you may reach me ** *** *** **
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares